Managing Quantity Surveyor (Construction) – 4 Day Work Week

Prolific

PARTICIPANT SUPPORT ADVISOR   Prolific Prolific is not just another player in the AI space—we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The role As a Participant Support Advisor at Prolific, you’ll play a key role in supporting the participants who power research on our platform. You’ll join our small, collaborative participant support team, delivering exceptional, empathetic support while helping us continuously improve and scale the participant experience. You’ll spend the majority of your time handling participant support tickets, using your experience, judgment, and troubleshooting skills to investigate and resolve a wide range of complex queries, ranging from account, payment, and verification issues to reviewing account holds and identifying potential platform or policy issues. You’ll be comfortable managing a high volume of tickets while maintaining a high bar for quality, accuracy, and customer care. Beyond resolving individual queries, you’ll proactively identify trends, uncover recurring issues, and take ownership of improvements that make support faster, smarter, and more scalable. You’ll act as a trusted point of expertise within the team, sharing knowledge, supporting colleagues, and helping raise the overall quality of support. You’ll collaborate closely with internal teams across Prolific, translating participant feedback into actionable insights and advocating for improvements across the platform. You’ll help ensure participant needs are considered in decisions that impact the quality, fairness, and trustworthiness of our research ecosystem. You’ll lead support-led initiatives that improve the participant experience and make our operations more effective. This could include analyzing support trends to identify opportunities, simplifying complex processes, improving internal workflows, creating clearer guidance for participants, or partnering with other teams to address recurring issues at their root cause. You’ll use your frontline experience to turn customer insights into meaningful improvements. This is a role for a seasoned support professional who thrives with autonomy and ownership. You’ll be trusted to take on complex problems, drive work forward independently, and deliver high-quality outcomes with minimal oversight. Working closely with the Participant Support Manager, you’ll help shape how we scale support and improve our processes to create an exceptional experience for Prolific participants.   What you'll bring * Experience operating at a senior level within a fast-paced support team, ideally at a SaaS or tech company, demonstrating ownership of complex issues, mentoring or supporting colleagues, and driving operational improvements. * Proven ability to manage a high volume of customer tickets while maintaining exceptional quality, accuracy, and customer satisfaction * Excellent written communication skills, with the ability to explain complex issues clearly, professionally, and empathetically * Strong troubleshooting and investigative skills, with experience collaborating with technical teams * A proactive mindset, identifying recurring problems, spotting opportunities for improvement, and taking ownership of solutions rather than waiting for direction. * Experience working on cross-functional projects or initiatives that improve customer experience, support operations, or internal processes * Confidence working autonomously, making sound decisions, managing competing priorities, and performing effectively in a fast-changing environment. * Comfortable navigating multiple systems and tools simultaneously, including ticketing platforms (we use Intercom), internal admin tools, and knowledge bases * A high bar for quality, taking ownership of your work and earning trust through consistently delivering to an excellent standard   What you'll be doing * Deliver outstanding support to Prolific's participant community, consistently handling a high volume of tickets while maintaining speed, accuracy, and empathy. * Investigate and resolve complex participant issues, including account and payment-related queries, reviewing account holds and escalating technical or systemic issues where appropriate. * Act as a trusted point of expertise within the support team, sharing knowledge, supporting teammates, and helping raise the overall quality of support. * Identify recurring customer pain points and operational inefficiencies, proactively driving improvements that enhance the participant experience and reduce support tickets. * Collaborate with internal teams to advocate for participants, share insights, and help influence product and policy improvements. * Maintain deep expertise across Prolific's systems, policies, and features to provide accurate, up-to-date guidance and support. * Take ownership of delegated workstreams and operational initiatives, delivering them to a high standard with minimal oversight. * Champion continuous improvement by improving documentation, refining processes, and helping the support team scale effectively. Desirable: * Experience as a prolific participant or a strong understanding of the challenges and motivations of people taking part in online research * Experience working in a marketplace environment, supporting and balancing the needs of different user types * An analytical mindset, using data and customer insights to identify trends, inform decisions, and improve support operations * An interest in AI, online research, ethical data collection, or the fair and ethical treatment of research participants ----------------------------------------------------------------------------------------------------------------------------------     Why Prolific is a great place to work We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems. We believe that the next leap in AI capabilities won't come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity. Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.   Links to more information on Prolific Benefits  External Handbook  Website  Youtube    Privacy Statement By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, and where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific's use of your personal information.

Healios

POSITION: Permanent, Full Time (30 to 37.5 Hours Per Week) LOCATION: Remote but must be based in the UK or Europe  SALARY: £60,000 to £70,000 per year    United by our vision. Leading with empathy. Pioneers in curiosity. Healios exists to bring exceptional healthcare to anyone, anytime, anywhere.  By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.  Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services.  You can find out more about us by clicking here! Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page.  “Great minds don’t think alike”  From our talented tech teams to our standout clinical expertise, we are bringing great minds together to build more accessible services. Our software supports clinicians, young people and families through some of the most important moments of their lives, so it needs to be reliable, secure and built with care.   Our values Our values shape how we build, collaborate and care for everyone we support. We look for people whose own values align with them: * Do the right thing * Act with integrity * Be a great listener * Deliver your best work * Be truly courageous   About the role As a Software Engineer at Healios, you’ll build meaningful, well-crafted software that improves access to mental health and neurodevelopmental care. We work in a focused, remote environment that values small, collaborative teams, clear ownership and the space to do your best work without unnecessary meetings or noise. Your work will contribute to one of our three strategic areas: improving the experience of the clinicians who use our platform, making client operations sustainable as we grow, or giving our partners the confidence to expand their work with us. You’re a full-stack generalist who is growing into ownership. You like to take features end-to-end, you’re comfortable with ambiguity and finding your own answers, and you keep your team informed without being chased. You would rather ship something useful and improve it than wait for the perfect approach. You’ll work closely with engineers, analysts and tech associates to shape, build and ship features that are simple, scalable and useful. Specialisms Some engineers hold a specialism based on team needs, usually around 20% of their time. It is a chance to grow domain knowledge and take on a key responsibility. Options include infrastructure (shared tooling, environments and deployment), data insights, front-end and the design system, or engineering response. Our stack We build primarily in Ruby on Rails, but we hire for the engineer rather than the framework. Strong full-stack fundamentals matter more to us than years on any one tool. * The app: Ruby on Rails modular monolith, ViewComponents, Turbo * Testing: RSpec * Database: PostgreSQL * Hosting and infrastructure: AWS, Kubernetes, Docker * Background jobs: Sidekiq * CI/CD: GitHub Actions * Monitoring: Grafana, Sentry If you don’t meet every point below, please apply anyway. We are more interested in how you think and learn than in a perfect checklist, and we would be glad to consider your application. Need to have * Around 3+ years, or equivalent demonstrable experience, building and maintaining web applications with Ruby on Rails or a similar full-stack framework * Confidence taking features end-to-end, from shaping through to production and beyond * Comfort with ambiguity, and a habit of seeking out your own answers while holding opinions loosely * Strong, thoughtful written communication and a preference for working asynchronously in a remote team * A solid grasp of testing, modular and maintainable design, and basic web security * A product mindset and a preference for simple, durable solutions over short-term cleverness * A commitment to safeguarding and high ethical standards Desirable * Experience with our stack, especially Ruby on Rails, Hotwire, Turbo and ViewComponents * DevOps-adjacent experience across AWS, Docker, Kubernetes, CI/CD (GitHub Actions) and observability (Grafana, Sentry) * Interest in holding a specialism (infrastructure, data insights, front-end and design system, or engineering response) * Curiosity about AI as a tool for better work, including prototyping, exploration and raising quality, not only speed * Experience in healthcare, mental health or other regulated environments, though this is not required What you’ll do * Deliver features end-to-end, with clarity and appropriate test coverage * Take responsibility for small features or technical slices, managing your time and raising ambiguity early * Write maintainable, well-documented code, and refactor with care * Contribute to shaping work, offering input on feasibility, scope and approach before a line is written * Collaborate across disciplines, anticipating how your work connects to the wider system * Share knowledge through reviews, pairing and writing, helping the people around you grow * Support security, reliability and clinical-safety good practice, working with InfoSec and the Clinical Safety Officer where needed   A note on your application We use AI at Healios and we’re glad you might too. But please apply as you: we read every application, and a personal one, written in your own words and about your own experience, will stand out more than something clearly generated against this advert. Tell us who you are and why Healios, because that is what we are looking for. How to apply Apply through the link on this page with your CV and a short note about why this role and Healios appeal to you. A formal cover letter is not needed. What to expect: an initial conversation with someone from the team, a practical stage that reflects the kind of work you would actually do rather than abstract puzzles, and a final conversation with the people you would be working alongside. We aim to keep this to 2 stages over around 2 weeks, and we will let you know where you stand at each step. A real person reads every application. What’s in it for you  * 33 days holiday (including Bank Holidays) * Paid Christmas closure (between Christmas and New Year) * Birthday Leave - paid day off on your birthday * "Life Leave" - 2 days of extra leave to take when things you can't plan for happen * Enhanced family friendly policies including a phased return to work and receive full pay * Paid company sick pay scheme * Contributory Pension Scheme (6% matched) * Employee Discount to access a private assessment (for ADHD, Autism or a combined assessment) through our Melios service for your child * Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Will Writing, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club! * Work from anywhere policy * Access to NHS and Perks at Work discounts, including the Blue Light Card * Free access to co-working spaces * CPD/Growth day per year, plus personal development allowance to invest in your growth * Bespoke Healios Training and on demand learning including schedule of monthly CPD for clinicians   ACCOMMODATIONS We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion page Healios is a Disability Confident Committed Employer and we are committed to inclusivity and equality for people with different needs in the workplace.   DIVERSITY AND INCLUSION “Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.   SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS  Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes. As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.

Ward Williams

ABOUT WARD WILLIAMS: Ward Williams is growing and doing things differently. Over the past 10 years, we’ve doubled in size and built a reputation we’re proud of. We are one of the first consultancies of our kind globally to achieve B Corp status and have been recognised with the Queen’s Award for Enterprise in Sustainable Development. That reflects not just what we do, but how we work. We deliver projects that matter, helping to shape smarter, more sustainable environments, while building long-term relationships with the clients and communities we work with. But what really sets us apart is how we work day to day. At Ward Williams, there’s no unnecessary hierarchy, no being boxed into one type of project, and no feeling like just another name in a large team. Instead, we focus on creating an environment where people are trusted to take ownership, build strong relationships, and deliver work they’re genuinely proud of. We’re a people-first consultancy at heart, which means giving you the space, support, and autonomy to do your best work, while being part of a team that values collaboration, quality, and doing things the right way WHO ARE WE LOOKING FOR: We’re looking for an experienced Senior Quantity Surveyor to join our growing Gloucester team, bringing strong delivery capability, commercial confidence, and the ability to build trusted relationships with clients. This is an opportunity to take real ownership of your work, working closely with senior colleagues while playing a key role in delivering high-quality projects. At Ward Williams, our values shape how we work every day. Impact – You take ownership and care about delivering meaningful outcomes, building strong relationships with clients and contributing to projects that make a positive difference. Imagination – You’re open to new ideas and ways of working, always looking for better approaches that add value to projects and the people around you. Authenticity – You’re collaborative, approachable, and genuine in how you work, building trust with clients and colleagues and creating an environment where people feel comfortable doing the same. We’re looking for someone with strong experience in quantity surveying within a construction consultancy environment, who is confident managing projects and building trusted client relationships. You’ll bring experience across a range of sectors, with the ability to work independently, take ownership, and take pride in delivering high-quality work. WHAT IS IT LIKE TO WORK IN THIS OFFICE? Working in our Gloucester office means being part of a busy, close-knit team that genuinely enjoys working together. It’s an environment where people are present, ideas are shared openly, and challenges are tackled collectively rather than in isolation. There’s a strong sense of momentum here, with a growing pipeline of work and a team that takes pride in delivering high-quality projects. People are in the office, collaborating, problem-solving, and supporting each other day to day, creating a positive, engaging place to work where relationships are built naturally and people continue to learn from one another. You’ll be involved in supporting and developing our future talent, working with and mentoring apprentices as they build their careers. It’s a hands-on, supportive environment where you’re encouraged to share your experience, take ownership, and play a visible role within a team that is both ambitious and collaborative. YOUR PROFILE: THE KIND OF PERSON WHO WILL THRIVE IN GLOUCESTER; You’re already operating at Senior level, confident in your ability to run projects, build strong client relationships, and take full ownership of delivery. You know your craft and take pride in doing things properly, not just getting them over the line. You’re likely at a point where you’re looking for more visibility and a stronger connection to the team and the work you’re delivering. In Gloucester, you’ll be part of a close-knit office where people work together day to day, meaning you’ll have real involvement in projects, clients, and the direction of the team, not just your own workstream. You value quality over volume. You’d rather work in an environment where relationships matter, projects are delivered to a high standard, and you can see the impact of your work, rather than being pushed through high turnover delivery with little ownership. You’re approachable and easy to work with. Someone who builds trust naturally, contributes to the team, and is comfortable supporting more junior colleagues as they develop. In a collaborative office like Gloucester, that mindset makes a real difference. Most importantly, you’re looking for a role where you can take ownership, be trusted to get on with things, and play a visible part in a team that is growing with purpose, while still holding onto the culture that makes it a genuinely good place to work WHAT WE OFFER EMPLOYEES: What you can expect from us: * Flexible, hybrid working that gives you the balance you need, with time in the office to collaborate, connect and learn from each other * A competitive salary that genuinely reflects your experience and the value you bring * Tailored development to support your ambitions, with real investment in your progression * 38 days annual leave including public holidays, giving you the time to properly switch off * Your birthday off, because it should be celebrated properly * Enhanced family leave, offering additional support when you need it most * 6% employer pension contributions to help you plan for the future * Life cover at three times your salary, giving you and your loved ones peace of mind * Access to Aviva Digicare+, including virtual GP services and wellbeing support * A strong focus on wellbeing, with access to in-house support and resources * The chance to get involved in charity work and volunteering, with dedicated time to give back * Opportunities to engage with professional bodies and industry organisations, supporting your development and profile * A calendar of social events and activities, making it easy to build relationships and feel part of the team Be part of a culture that values you, not just for what you do, but for who you are. Ward Williams is proud to be an equal opportunity employer and is committed to creating an inclusive environment where everyone can thrive. INTERESTED? If you’re interested, please apply with your CV. If this role isn’t quite right but you’d still like to hear more about opportunities with us, you can explore current roles on our website: wardwilliams.uk/join-us What to expect from the process: 1. We’ll review your CV 2. If there’s a potential fit, we’ll arrange an initial video call 3. This is an opportunity for us to get to know each other and talk through your experience and what you’re looking for If you have any questions, feel free to get in touch with Vanessa Channings, Senior People Manager, at VanessaChannings@wardwilliams.uk Ward Williams is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where people are valued not just for what they do, but for who they are.