Payments Operations Coordinator (6 Month FTC)

An Introduction to Primer Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform. Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we're building the payments layer the world's best companies rely on. Watch our showcase > Read up on our $100m Series C Learn more about our culture >   WHAT WILL YOU BE DOING? * Own the operating model for the full product organisation: planning cadences, roadmap governance, OKR cycles, and the rituals that keep a distributed, senior team aligned without drowning them in process * Define how Primer measures product performance across the portfolio — build the instrumentation, the dashboards, and the feedback loops that give leadership clarity on what is shipping, what is slipping, and what it means for the business * Set the strategy and direction for product tooling: what the team uses, how it integrates, and how it evolves as the company scales from Series C to a much larger organisation * Lead go-to-market readiness across the product function — coordinating across Product, Engineering, Commercial, and Marketing to ensure launches land with the right preparation and the right people informed * Identify and resolve systemic friction across the product org, not one-off fixes but durable structural changes that remove the same class of problem from recurring * Build the knowledge infrastructure for the product function: documentation standards, onboarding, decision records, and shared frameworks that mean institutional knowledge survives people leaving and scales with hiring * Act as a strategic partner to Theo, owning the operational detail and the cross-functional coordination that lets him stay focused on product direction WHAT WE'RE LOOKING FOR * Substantial experience in a senior Product Operations, Chief of Staff, or equivalent role inside a B2B technology company — you have built or significantly rebuilt a product operating model before * Genuine analytical capability: you can work directly with data, build dashboards, and turn numbers into clear narratives without depending on a data team to do it for you * Track record of creating systems and processes that people actually adopt and maintain over time — you know the difference between documentation and infrastructure * Comfortable operating across Product, Engineering, and GTM without a clear lane — you influence through the quality of your thinking and the usefulness of what you build * Multi-quarter strategic thinking: you can hold the big picture of how the product function should operate in eighteen months while executing in the present * Highly autonomous in ambiguous environments — you do not need the problem to be fully defined before you start making progress on it * Nice to have: experience in payments, fintech, or developer-facing infrastructure products ✅ A TYPICAL INTERVIEW PROCESS * An initial intro call with a Talent Partner * An interview with the Hiring Manager * Challenge Stage - Contextualised to the role * A final, values-alignment interview WHAT'S THE CULTURE LIKE AT PRIMER? We're building a culture where people can do their best work and be proud of the impact they have. You'll be working with people who are mission-driven, smart, and reflective, and who are genuinely invested in building exceptional products and delivering success for our merchants. We work remotely, and have done since day one. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships through great remote working practices and thoughtfully designed face-to-face time, including workations, our annual company retreat, and access to co-working spaces across most major cities. The work is challenging. Scaleups are a challenge, and building category-defining products is a challenge. But there's a meaningful difference between a challenge and a struggle. At Primer, the right challenge comes with the right support: strong onboarding, a collaborative environment, and a team that is genuinely invested in your success. It's never something you face alone. OUR BENEFITS 🌍 We are fully remote and globally distributed; and have been since day one 💰 Competitive share options 🌴 Uncapped holiday, with 25 days minimum to be taken 🗣️ Co-working space access across major cities 📅 Workations & Company Retreat 💻 The best equipment for your role 🏠 £500 towards your home office setup 🔎 Generous learning budget 🏥 Private Medical Insurance 📈 A broad set of additional perks and benefits (depending on location) DON’T MEET EVERY SINGLE REQUIREMENT? At Primer, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification listed, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees and adopts a zero-tolerance approach to discrimination, regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage and civil partnership, or any other background or belief.

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. Technical Programme Managers at Thought Machine are responsible for the delivery of complex technical programmes within the engineering division. We take a leading role in forming and planning each programme and support engineering departments that contribute to the programme’s success. Duties * Manage technical programmes: planning, setting milestones and success criteria and coordination of complex multi-team, multi-month engineering programmes. * Communicate schedules, priorities and updates to all levels in the company. * Support engineering departments to identify alignment gaps and reduce overhead. * Have a good understanding of the product and the technical skills to be able to dive into details to drive programmes forward. * Be outcome focussed and ensure everything we do supports the intended programme objectives. * Collaborate with large cross-functional teams. * Be engaged and energetic, helping to drive continuous improvement across the engineering organisation in a very fast paced and dynamic environment. * Develop tools and optimise processes to improve productivity and efficiency. Essential * Proven track record managing cross-functional technical initiatives within a top tier technology company. * Timely delivery is not your only objective: you obsess over quality, reliability and product value. * Understand a modern microservice-based technology stack (Kubernetes, Kafka, AWS/GCP) built on a CI/CD pipeline. * Good understanding of the full software development lifecycle (product management, engineering, testing, operations). * Inquisitive mind and is motivated by solving problems. * Self-starter, able to operate autonomously to lead large multi-disciplinary efforts. * Excellent organisational, written, and presentation skills building strong relationships with stakeholders. Desirable * Knowledge or experience in the retail banking industry. * Experience as a software engineer, an infrastructure engineer or some other technical role. Benefits * Highly competitive salary * Pension plan (match up to 5%) * Life insurance - three times annual salary * Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid) * Shared parental leave (matched to our maternity leave for the same point in time) * 25 days holiday and bank holidays * Flexible working hours * Cycle-to-work scheme * Electric car scheme * Season ticket loan * Access to outstanding learning materials and courses * Sports and hobby clubs, subsidised by Thought Machine * All the latest tech you need * Start the day properly with fresh fruit and cereals * Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks * A talented and experienced team as your colleagues * An environment where we encourage learning and progress * Two charity days a year * Weekly food pop-up We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.