Senior Technical Product Manager - Vault Core

Thought Machine

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. Thought Machine’s Site Reliability Engineers are the guardians of mission-critical systems for the world's most influential financial institutions. As a member of our elite, globally distributed team, you'll be entrusted with running and maintaining the robust production infrastructure that powers our customers' cutting-edge Core Banking and Payments platforms. This is an opportunity to make a tangible impact on the global financial landscape while collaborating with brilliant minds to solve complex engineering challenges. This role will be part of the Site Reliability Engineering team at Thought Machine HQ in London, tackling the challenges of automating complex fleet management operations, mentoring team members, promoting communities of best practice within engineering as well as designing operational processes that provide effective interfaces between Thought Machine and our SaaS customers. The SRE team is deeply involved in tackling the technical challenges of executing Thought Machine’s growth ambitions - expect to be working with senior stakeholders in the organisation and with our customers, and working on programmes and initiatives that are critical to the success of the company. Duties: * Supporting the product engineering teams in building highly fault-tolerant, scalable applications by participating in design discussions, engaging in RFCs and code reviews. * Executing various department strategies - contributing to the design and scoping work for team members around disaster recovery, backup, redundancy and capacity planning activities. * Being part of a global on-call rotation responsible for identifying and fixing bottlenecks in SaaS customer environments. * Regular maintenance of production systems that host Vault products. * Driving the evolution of our SaaS products by defining and designing features that foster exceptional reliability and an unparalleled user experience. * Implementing and regularly testing DR strategies to ensure the highest level of resilience and fault tolerance of the platform. * Maintain and promote high-quality written documentation of assets, processes and runbooks that are used by the team in their day-to-day operations, * Working with your Manager in growing team members in their technical skills as well as their understanding of Vault Products. Requirements: * You have a track record of delivering high-impact projects with focus on long-term scalability, ensuring that human intervention scales sub-linearly with usage growth. * You possess an up-to-date understanding of design patterns relevant to hosting and networking architectures. * You proactively champion product development, driven by a desire to build truly exceptional products, not just solve immediate challenges. * You’re a high-agency individual who can independently drive projects to completion by effectively scaling your individual output with the appropriate delegation of work to team members. * You have a strong background working in either Python, Golang or Java, having used one of these programming languages to execute a significantly sized project or initiative. * You have experience working with Kubernetes or other container orchestration systems. * You have experience with automation/configuration management, e.g. Terraform, Puppet, Chef, Ansible. * You have expertise in one or more of the following areas: Database Administration, Networking, Observability Tools (such as Prometheus, Jaeger) or automation infrastructure. * You have extensive experience working with either GCP or AWS. Benefits: * Highly competitive salary * Pension plan (match up to 5%) * Life insurance - three times annual salary * Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid) * Shared parental leave (matched to our maternity leave for the same point in time) * 25 days holiday and bank holidays * Flexible working hours * Cycle-to-work scheme * Electric car scheme * Season ticket loan * Access to outstanding learning materials and courses * Sports and hobby clubs, subsidised by Thought Machine * All the latest tech you need * Start the day properly with fresh fruit and cereals * Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks * A talented and experienced team as your colleagues * An environment where we encourage learning and progress * Two charity days a year * Weekly food pop-up We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

Y Soft

Here at Y Soft, we do things differently. Whether it´s building a globally successful Czech IT company from scratch, turning traditional manager led teams into a manager-less ecosystem based on focused self-managed teams, or implementing agile principles across the company, we can proudly say that our innovative ideas just work out. As we continue to build and shape our required cross-functional teams (Sales and Customer support), this may be an opportunity for you to help steer this journey as a Senior Technical Consultant to join our team for the Northern Europe region (UK, Ireland, and Nordics).  WHAT YOU´LL DO: You will be a part of a self-organized cross-functional team. Your team will consist of existing solution consultant’s, sales representatives, and senior technical consultant. Together you will deliver end-to-end care to Y Soft partners and customers and work collaboratively with other areas of the business. Specifically, your tasks will include * Provide post-sales support to our partners with YSoft Corporation products including on-premise and cloud portfolio * Provide consultations, advice, helpdesk, and on call support including complex technical Level 3 support for the Y Soft cloud, on-premises and office print products * Provide troubleshooting, problem analysis, software and hardware testing support for partners, simulations and cooperation with research and development teams * Build and sustain relationships as the primary technical contact for our Partners and ensure the highest level of satisfaction with the services offered * To assist with validation of technical documentation and recommended improvements or highlighting errors * Use various IT technologies to tackle complex and unique support tasks for both on premise and cloud customer environments * Log analysis tools, network diagnostic principles * SQL, Wireshark, infosec practices, PowerShell * Act as a primary technical contact for partners and customers * Provide in-house or on-site product and technical training for both partners and customers as required * Actively participate in product development lifecycles providing input and pre-release testing, and remaining current with current and upcoming products * Periodically travel within the Northern Europe region and other locations as required ABOUT YOU: We are seeking someone who is an excellent communicator and wants to be close to our business partners and customers. Someone whose internal motivation drives them to help solve problems and provide excellent customer satisfaction.  Someone who values the responsibility of making autonomous decisions rather than being subject to direct orders from managers. What is a good background for this job? * Minimum of 3 years of post-sales experience * Can-do attitude whether it comes to a challenging technical issue or learning new things * Ideally an existing strong technical knowledge of YSoft SafeQ 6, and other print management solutions * Self-driven using initiative and skills to maintain current knowledge of YSoft products, related IT technologies, and when providing support services to partners and customers * Broad IT skills in operating systems, networks, and SQL databases (Windows servers, Mac, Linux, TCP/IP, SQL, etc.) * Advanced written and spoken English is a must; knowledge of any Nordic language is beneficial * Ability to comprehend customer needs and devise the most fitting solution  PERKS AND BENEFITS: * 30 days of vacation + 12 sick days  * 12 days for education and self-development (Grow Days) * Strong work-life balance - Hybrid working environment with a flexible schedule (combination of home and office work)  * Cross-team collaboration with a great opportunity to learn new things and grow  * Innovative, global, team-centric environment  * Reward system for public speaking

Primer

An Introduction to Primer Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform. Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we're building the payments layer the world's best companies rely on. Watch our showcase > Read up on our $100m Series C Learn more about our culture > WHICH TEAM WILL YOU BE JOINING? Product at Primer owns the systems that move money for some of the most demanding merchants in the world. We are building payments infrastructure that has to be correct, resilient and fast, in a space where the edge cases are the job, not an afterthought. We are hiring Senior PMs across numerous teams. Wherever you land, you will own a full product area: a coherent space made up of several related problems, with outcomes that persist over quarters and years rather than a single initiative. You set the direction for that area, decide what gets solved and what deliberately does not, and own how success is measured. You will report into our VP of Product and work day to day with a dedicated engineering team and design partner, alongside GTM, RevOps and Product Marketing. Primer is remote-first and globally distributed, and always will be. We run on written thinking, low bureaucracy and real ownership. You build it, you own it, end to end. WHAT WILL YOU BE DOING? * Owning the strategy and outcomes for your product area, translating company objectives into a multi-quarter plan and clear guardrails for what you will and will not build * Resolving genuine ambiguity with evidence and judgment, not waiting for someone to hand you a brief or a roadmap * Running discovery and an ongoing insight system for your area: research cadence, merchant and GTM feedback loops, and competitive monitoring that actually changes decisions * Working closely with engineering on implementation, architecture and long-term technical direction, not just handing over specs * Setting GTM direction for your area, including positioning and pricing input, in partnership with RevOps and Product Marketing * Making sophisticated trade-offs across scope, quality and timing, protecting long-term technical health rather than only this quarter's delivery * Raising the quality of product thinking around you through clear decision documentation, reusable playbooks and the example you set under pressure * Acting as a credible product voice with senior internal stakeholders and directly with key merchants WHAT WE'RE LOOKING FOR Must-haves: * A track record of owning a product area or substantial problem space end to end, where the outcomes can be traced back to your judgment and execution * Strong product judgment in ambiguous, high-stakes situations, with the ability to explain your reasoning clearly * Comfort working deeply with engineers on technical and architectural trade-offs, enough fluency to be a real partner rather than a translator * Evidence-led decision making: you use data, research and merchant input to decide, and you know when the evidence is thin * The ability to influence senior stakeholders and align conflicting interests without relying on authority Nice-to-haves: * Experience in payments, fintech or another complex, regulated or infrastructure domain * Experience building or improving the systems and rituals a product team runs on YOU MAY NOT LIKE IT HERE * You are expected to set the strategy for your area, including what not to build. If you do your best work executing a plan someone else owns, this is not the role. * We are remote-first and async by default. If you need people physically around you, or real-time availability to feel productive, this is a real adjustment, not a perk. * Context and priorities shift as we learn. You will sometimes change direction on work you were attached to, and you need to be able to do that without it derailing you. * Feedback here is direct, frequent and not softened. You are expected to give it as well as take it. ✅ A TYPICAL INTERVIEW PROCESS * An initial intro call with a Talent Partner * An interview with the Hiring Manager * Challenge Stage - Contextualised to the role * A final, values-alignment interview WHAT'S THE CULTURE LIKE AT PRIMER? We're building a culture where people can do their best work and be proud of the impact they have. You'll be working with people who are mission-driven, smart, and reflective, and who are genuinely invested in building exceptional products and delivering success for our merchants. We work remotely, and have done since day one. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships through great remote working practices and thoughtfully designed face-to-face time, including workations, our annual company retreat, and access to co-working spaces across most major cities. The work is challenging. Scaleups are a challenge, and building category-defining products is a challenge. But there's a meaningful difference between a challenge and a struggle. At Primer, the right challenge comes with the right support: strong onboarding, a collaborative environment, and a team that is genuinely invested in your success. It's never something you face alone. OUR BENEFITS 🌍 We are fully remote and globally distributed; and have been since day one 💰 Competitive share options 🌴 Uncapped holiday, with 25 days minimum to be taken 🗣️ Co-working space access across major cities 📅 Workations & Company Retreat 💻 The best equipment for your role 🏠 £500 towards your home office setup 🔎 Generous learning budget 🏥 Private Medical Insurance 📈 A broad set of additional perks and benefits (depending on location) DON’T MEET EVERY SINGLE REQUIREMENT? At Primer, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification listed, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees and adopts a zero-tolerance approach to discrimination, regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage and civil partnership, or any other background or belief.