Product Support Specialist- Central Time Zone

At Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston.  Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API requests. Cloud storage has never been so simple, so fast and so inexpensive. It’s all part of our vision to make cloud storage the next great global utility, just like electricity. Senior Business Systems Engineer (Salesforce & Billing Platform) US and Canada About Wasabi  Wasabi is a dynamic organization composed of trailblazers, visionaries, and innovators. Our distinctive perspective differentiates us from competitors, enabling us to make a significant impact in the industry by challenging conventions and delivering results that are both unexpected and exceptional. As a company undergoing rapid expansion, Wasabi is revolutionizing the Cloud Storage sector and has earned recognition as one of Boston’s top workplaces.  Wasabi hot cloud storage defines a new category of cloud storage by overcoming traditional limitations. Our disruptive value proposition provides storage at one-fifth the cost of AWS S3, surpasses competitors in speed, and eliminates fees for egress or API requests—all within a single-tier solution. This approach makes cloud storage more straightforward, faster, and affordable than ever before, supporting our vision to make cloud storage a global utility, much like electricity.  Role Overview  Position: Senior Business Systems Engineer (Salesforce & Billing Platform)  Role Purpose  The Senior Business Systems Engineer is a member of the Build team and plays an important role in advancing AI adoption within Business Systems. This role will help pilot agentic and LLM-assisted workflows, modernize development and deployment processes, and use automation to solve real engineering challenges.  While Salesforce and the billing platform are part of the systems this role will support, the main focus is on bringing AI-driven capabilities into the design, development, and operation of our systems. Key initiatives include internal platform migration, AI agent adoption, and CI/CD modernization.  This is a hands-on engineering role that requires close collaboration with product, business, and architecture teams.  Responsibilities  * Promote AI-driven automation across the platform by actively exploring, piloting, and implementing solutions such as Einstein, Agentforce, and LLM-assisted development workflows. * Design, build, and maintain scalable Salesforce solutions using Apex, Flow, Lightning Web Components (LWC), and declarative tools while following development standards. * Contribute to CI/CD modernization efforts, including AI-assisted code reviews and test automation. * Support and improve billing and Quote-to-Cash workflows as part of the broader platform, working closely with product and finance teams as needed. * Work closely with product managers, architects, QA, and other Business Systems Engineers during sprint execution, technical design, and code reviews. * Ensure solution quality through unit testing and automated test coverage. Partner with Production Support on root cause analysis when issues arise. * Identify technical debt and performance issues, and drive continuous improvement with a focus on automation and AI. * Share knowledge through documentation and peer collaboration, while providing informal guidance to junior Business Systems Engineers. * Support a culture of ownership, accountability, and continuous improvement.  Requirements  * Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience. * 5+ years of hands-on Salesforce development experience. * Strong proficiency with Apex, Flow, LWC, and Salesforce declarative automation. * Authentic enthusiasm for AI-driven development, including hands-on experimentation with tools such as Copilot, Agentforce, Einstein, or LLM-assisted coding workflows, and a proven track record of using these tools. * Working familiarity with Quote-to-Cash processes and subscription-based revenue models (Billing experience preferred but not required). * Experience with modern billing or monetization platforms is a plus—such as Orb, Metronome, Chargebee, or similar usage-based billing systems. * 1+ year of Python experience is a plus. * Salesforce certifications are preferred (Platform Developer I & II). * Strong problem-solving skills and keen attention to detail. * Ability to work independently while collaborating effectively within a team.    COMPENSATION:   Base Salary – $145,000 - 165,000 The base salary range reflects the full range for this position at Wasabi Technologies. At Wasabi, we believe in paying fairly and competitively, and individual compensation is determined based on factors such as job-related experience, skills, location, and internal equity. Base pay is just one part of our total rewards approach. Depending on role eligibility, Wasabi team members may also receive additional compensation and benefits, including bonus or variable compensation, equity, and a comprehensive benefits package designed to support both professional growth and personal well-being.    Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Position Overview  Stella-Jones Utility Products (SJUP) offers a portfolio of infrastructure solutions to utilities and EPCs across North America. We are seeking a proactive and detail-oriented Marketing Specialist to execute marketing initiatives across the SJUP portfolio.   This role is responsible for the hands-on development and delivery of marketing materials, digital content, and sales enablement tools across all product lines. The Marketing Specialist will collaborate closely with the Marketing Supervisor, Sales teams, and cross-functional stakeholders to bring marketing strategies to life by producing high-quality content, maintaining brand consistency, and ensuring timely execution of campaigns, events, and communications. This is an ideal opportunity for a marketing professional looking to build deep expertise in industrial B2B marketing while contributing to a growing portfolio of infrastructure products.    This is a newly created role and will be office-based at one of our select utility products manufacturing plants in the United States, ideally in the Eastern or Central time zone. This role will involve significant travel across the United States and Canada, expected to be up to 30%. [data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAANSURBVBhXY2BgYGAAAAAFAAGKM+MAAAAAAElFTkSuQmCC]  Key Responsibilities  Sales, Marketing & Communications Execution:  * Develop, enhance, and maintain high-quality product collateral, brochures, and presentations as directed by the Marketing Supervisor.  * Create and maintain sales enablement materials across product categories, ensuring alignment with approved messaging frameworks and value propositions.  * Propose, design and manage promotional items for SJUP, leveraging the SJUP Administrative Assistant to ensure effective fulfillment methods   * Format content for RFP and proposal submissions, working from established templates and approved positioning.  * Coordinate the development of case studies and project profiles, gathering information from Sales, Engineering, and project teams.  * Maintain organized and up-to-date product documentation libraries for internal use.  * Flag content gaps or inconsistencies to the Marketing Supervisor and recommend improvements.    Content & Digital Marketing Execution:  * Execute updates to product pages on the company website as directed by the Marketing Supervisor.  * Draft and schedule LinkedIn and other social media posts and digital campaigns in accordance with the editorial calendar established by the Marketing Supervisor.  * Draft email communications, product announcements, and newsletters for review and approval.  * Produce product launch materials and internal communications based on go-to-market plans established by the Marketing Supervisor.  * Ensure strict compliance with corporate brand standards across all marketing materials.  * Create engaging multimedia content, including short-form and long-form videos, to support product marketing and brand initiatives.  * Monitor digital channel performance metrics and compile reports for the Marketing Supervisor.  * Work with Marketing Supervisor to develop social media training and direction for sales resources, including LinkedIn   Market & Competitive Intelligence Support:  * Research competitor activity, product offerings, and marketing positioning as directed by the Marketing Supervisor.  * Gather and organize data on industry trends and relevant utility market developments.  * Assist in preparing competitive comparison documents and battlecard updates based on research findings.  * Support product positioning analysis and contribute to pricing-related insights on an as-needed basis, as directed by the Marketing Supervisor and Product Managers.    Trade Shows & Industry Events:  * Execute trade show and event logistics, including booth setup, signage, and promotional materials, based on the event strategy defined by the Marketing Supervisor.  * Prepare all associated marketing materials, including booth content, handouts, giveaways, and digital displays.  * Coordinate pre- and post-event communications, including invitations, follow-up emails, and social media coverage.  * Track event leads and support follow-up campaigns, ensuring timely entry into CRM or tracking systems.  * Attend and represent SJUP at trade shows and industry events as required.    Cross-Functional Coordination:  * Work closely with: Marketing Supervisor (for priorities, guidance, and approvals), Sales team (for content needs and field feedback), Engineering (for technical accuracy of materials), Corporate Communications team (for brand and corporate alignment)  * Support messaging alignment across all product lines by flagging inconsistencies and implementing updates as directed.  * Assist in identifying opportunities to promote bundled or cross-selling solutions through marketing materials.    Continuous Improvement & Tools:  * Proactively suggest improvements to marketing processes, templates, and workflows.  * Stay current with marketing tools, platforms, and industry best practices.  * Leverage AI and modern marketing technologies to improve efficiency and content quality in daily work.  * All other related tasks as assigned by the Marketing Supervisor.  [data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAANSURBVBhXY2BgYGAAAAAFAAGKM+MAAAAAAElFTkSuQmCC]  Qualifications  * Bachelor's degree in Marketing, Business, Communications, or related field required * Two (2) or more years of experience in B2B marketing required; Five (5) or more years preferred * Marketing experience in manufacturing or industrial markets highly preferred * Proficiency in Canva, Microsoft Office and related presentation tools required; Adobe Illustrator experience preferred * Experience with social media marketing and content scheduling platforms required * Experience creating video content (filming, editing, and publishing) a plus * Familiarity with website CMS platforms (e.g., WordPress) * Excellent writing and editing skills with high attention to detail  * Ability to travel within the US and Canada up to 30% * French language skills a plus   Note: Employment at Stella-Jones in the United States is contingent upon the successful completion of a pre-employment drug test and criminal background check.   #STELLAUSCORP3