Senior Business Systems Engineer (Salesforce & Billing Platform)

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s Senior Application Engineer, Zuora Billing About the job This position is needed to join our Enterprise Application Development and Operations team as senior Application Engineer who is responsible for design, configure, develop and test Zuora billing to support the requirements of  the Finance, quote, Billing, AR, Revenue, Collections & Accounting teams. The ideal candidate should be a self-starter, have a solid analytical mindset, excellent interpersonal communications, diligent time management skills, be team-oriented and have a strong work ethic.  The candidate should be able to conduct design workshops with the business, build a prototype of the system for demos before the start of the development phase. Should be able to mentor a couple of junior consultants under him/her. Should be able to work well under pressure to meet ongoing and overlapping deadlines within short time constraints. This role is expected to be having strong knowledge Zuora SaaS Billing, Usage and Subscriptions, product and pricing config, Cash application and Revenue processes integrated with multiple upstream usage systems and downstream systems. Able to understand and manage Twilio’s entire I2C landscape in partnership with the Global Accounting and billing teams to drive automations and innovation. You will gather requirements, design, configure, develop , test and maintain  Zuora billing.  RESPONSIBILITIES In this role, you’ll: * Lead end-to-end architecture and complex product catalog design within Zuora Billing, including charge models, subscription lifecycle management, and scalable O2C/OTR solution design aligned to business and finance processes. * Drive advanced Zuora configurations including custom workflows (automation, integrations, error handling), mediation and data transformation pipelines, advanced billing rules, custom rating logic, multi-entity/multi-currency global setups, custom reports/data sources, and billing performance optimization. * Design, build, and support robust integrations between Zuora and enterprise systems (Oracle ERP, tax engines, payment gateways, CRM, data platforms), including API-based integrations, middleware flows, automated reconciliations, and audit control mechanisms. * Own post–go-live production support, including incident management (P1/P2), root cause analysis, change and release management, operational stability, and support for financial close and compliance processes. * Lead full lifecycle implementations (requirements through hypercare), provide governance and technical leadership, mentor team members, ensure documentation and knowledge transfer, and represent Zuora architecture in executive and cross-functional design forums. * Develops and executes system conversion and implementations. * Lead cross-functional requirement sessions to elicit, document and analyze business requirements and functional specifications. Includes identifying unspoken or conflicting requirements and challenging the norm. * Manage KLO operations and stakeholders support with daily activities, Financial close, reconciliations etc QUALIFICATIONS  Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required * Strong knowledge of Zuora subscriptions, billing, product and pricing management * Must have knowledge on integrations around Zuora with Salesforce, Oracle ERP, Banks, Payment Gateways, and Avalara tax. * Expertise in  Zuora platform, objects, Custom events and Zuora workflows. * Knowledge on developing and executing system conversion and implementations.  * Good understanding of Customer aging, AR to GL reconciliation and month end processes * Should have a good knowledge of change management, Agile methodologies. * B.Tech or an MBA graduate. Desired: Zuora Billing Solution Lead Location This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.  What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. JOB LOCATION: SPAIN WHAT IS THE ROLE Every forecast, territory plan, and customer conversation at Elastic depends on the quality of our customer data. We're looking for a Senior AI Engineer to join the RevTech Engineering team inside Revenue Operations and shape the data foundation our Sales teams rely on. Our customer data lives across Salesforce, marketing automation, billing, product telemetry, and support systems. Each has its own definitions, gaps, and drift. This role turns that fragmented reality into a trusted, enriched, AI-ready dataset — and keeps it that way as Elastic scales. You'll partner with RevOps analysts, GTM systems teams, and the field organization to make sure the people closest to our customers are working from a customer view they can trust. The work is field-facing: success looks like better account scoring, cleaner segmentation, faster onboarding for new data sources, and AI-powered workflows that actually save sellers time. Because this data is customer data, you'll also be responsible for holding the line on how it's handled — PII governance, consent management, and responsible AI practices are part of the job, not a footnote. WHAT YOU WILL BE DOING * Build and maintain the golden customer dataset. Design the canonical dataset that unifies signals from across GTM systems into a single, governed source of truth — including the enrichment pipelines, deduplication, entity resolution, and validation systems that keep it accurate as sources land and drift. * Make data AI-ready. Work with the RevOps Data Science team to prepare structured and unstructured data for downstream AI workflows — account research, lead scoring, churn signals, CSM briefings — covering chunking, embedding strategy, metadata design, and source integration across GTM systems, product telemetry, and third-party enrichment providers. * Own quality and lineage. Implement monitoring, drift detection, and lineage tracking so anomalies surface before they reach a forecast, a dashboard, or a seller's inbox. * Set the standard. Define how RevTech prepares data for AI consumption and document the schemas, pipelines, and contracts downstream teams depend on. WHAT YOU BRING  We're looking for a senior data and AI practitioner with 3+ years of experience building production pipelines that feed ML or LLM-based systems — someone who knows how messy GTM data gets at scale and has the technical range to clean it, enrich it, and make it AI-ready. * GTM data fluency. You've worked with CRM data at scale — accounts, contacts, opportunities, leads — and understand the entity resolution and deduplication challenges that come with it. * AI-readiness experience. You've prepared data for RAG, embeddings, and AI agents, including chunking strategies, metadata enrichment, and embedding model selection. * LLM applied to data. You've used LLMs for extraction, classification, and normalization — and you know how to evaluate whether they're working. * Core tools. Python, senior-level SQL, and cloud infrastructure (AWS, Azure, or GCP) with orchestration experience (Airflow, Dagster, or equivalent). * Elastic Stack. Working knowledge of Elasticsearch, vector search, and ESRE — or genuine interest in building it. BONUS POINTS * Bachelor's or Master's degree in Computer Science, Data Engineering, or a related field. * Prior experience inside a RevOps, GTM Systems, or Marketing Operations engineering team. Compensation for this role is in the form of base salary.  This role does not have a variable compensation component.   At Elastic, our compensation philosophy aims to provide fair, competitive and transparent remuneration. Salary ranges are established based on a combination of external market benchmarks, internal pay equity considerations, and the responsibilities and complexity associated with each role. This approach helps ensure consistency across comparable roles while remaining competitive within the relevant labour markets. The final compensation offered within the applicable range will be determined based on several objective factors, including relevant professional experience, level of skills and expertise, alignment with the role requirements, and the overall scope and complexity of the position. The typical starting salary range for this role is: €67.000—€106.000 EUR ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.