Engineering Manager, Service Platform

Engineering Manager, Order Experience

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we've been working toward creating a world where everyone has access to the food they love and more time to enjoy it together. Behind every seamless order is a foundation of complex systems working in perfect coordination and the Order Experience team is at the heart of it all. The Order Experience team owns some of the most mission-critical infrastructure at Instacart, including checkout architecture, order management, and post-order quality. These systems sit at the intersection of nearly every major product initiative across the company, making this team a foundational dependency for how Instacart delivers value to customers, shoppers, retailers, and brand partners alike. We're looking for an Engineering Manager to lead this team of 8+ engineers and bring both strategic vision and hands-on technical leadership to a domain where reliability, scalability, and conversion all matter. This is a role for someone who thrives in complexity, knows how to balance long-term platform thinking with near-term shipping, and can navigate a high-volume, cross-functional environment with clarity and confidence. ABOUT THE JOB * Lead and grow an engineering organization of 8+ engineers responsible for checkout architecture, order management, and post-order quality. These systems are foundational to Instacart's core customer experience and directly impact conversion and reliability at scale. * Serve as the primary engineering point of contact for 10+ partner teams across the organization, managing high-volume intake, setting clear prioritization frameworks, and ensuring Order Experience remains a reliable, well-scoped dependency for every major launch at Instacart. * Drive platform thinking across the team by identifying opportunities to rebuild and modernize foundational systems without sacrificing the pace of shipping customer-facing value, and making principled trade-offs between short-term delivery and long-term architectural health. * Own engineering execution end to end: from roadmap alignment and technical strategy to team health, hiring, and career development for a high-performing group of engineers navigating a fast-moving, high-stakes domain. * Partner closely with product, design, data science, and cross-functional engineering leaders to define the future of order infrastructure to influence how Instacart scales its checkout and fulfillment systems as the business continues to grow. ABOUT YOU MINIMUM QUALIFICATIONS * 7+ years of software engineering experience, with at least 2 years in an engineering management role leading teams of 8 or more engineers * Demonstrated experience owning and scaling backend systems in a high-traffic, production environment, including systems related to e-commerce, order management, checkout, or similar transactional domains * Proven ability to manage complex cross-functional dependencies across multiple partner teams simultaneously, with strong prioritization and stakeholder communication skills * Experience driving technical roadmaps that balance platform modernization with continuous product delivery in a fast-paced environment * Track record of hiring, retaining, and developing engineering talent, including performance management and career growth conversations PREFERRED QUALIFICATIONS * Experience in a high-growth e-commerce or marketplace company where engineering systems are directly tied to revenue and conversion outcomes * Familiarity with checkout or payment infrastructure, order lifecycle management, or post-order quality systems at scale * Strong platform and systems thinking, experience leading architectural migrations or re-platforming efforts while maintaining system reliability and team velocity * Comfort operating as a force multiplier across a large, distributed organization where your team's systems enable the work of many others #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $230,000—$242,500 USD WA $220,000—$232,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $211,000—$222,500 USD All other states $192,000—$202,500 USD

Senior Engineering Manager, Enterprise Foundations

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW Enterprise Foundations is the engineering team responsible for the architectural and integration work that allows Instacart's Retailer Platform to scale across the world's largest grocers. Our work spans omnichannel integrations — bringing products like FoodStorm catering and Caper Carts onto unified Instacart platform rails — enterprise extensibility (sandbox environments, configuration systems, retailer-facing tooling), and the cross-cutting data isolation work that allows Instacart's ML and Data Engineering teams to safely build per-retailer models on top of the platform. As Instacart's enterprise retail business expands to hundreds of partner brands and new international markets, this team's work is foundational to how the platform matures. We are seeking a Senior Engineering Manager to lead this team of ~12 engineers. You'll set the unifying technical thesis for the team — multi-tenancy, data isolation, configuration-driven release management, and per-retailer extensibility — and drive the consolidation work that replaces bespoke per-vertical services with shared platform rails. In close partnership with Connected Stores, Pro Services, Commerce, Data Engineering, and ML, you'll broker the architectural and prioritization trade-offs that determine how Instacart serves enterprise retailers across multiple commerce surfaces. ABOUT THE JOB * Lead, coach, and grow a senior-skewed team of ~12 engineers across multiple workstreams; set clear architectural and execution direction, develop talent, and foster a culture of ownership, accountability, and continuous improvement. * Set and maintain the unifying technical thesis for the team — multi-tenancy, data isolation, configuration-driven release management, and per-retailer extensibility — ensuring related workstreams converge on shared solutions rather than parallel implementations. * Drive consolidation of bespoke retailer-vertical services — catering order management, smart-cart backend logic, kiosk integrations, in-store mobile — onto unified Instacart platform rails, so each surface inherits Instacart's ranking, search, recommendations, and fulfillment. * Partner with ML and Data Engineering on long-term enterprise data platform compliance for our ML systems, ensuring per-retailer model training has the data, signals, and isolation it needs. * Deliver self-service tooling — including sandbox environments, configuration interfaces, and retailer-facing extensibility — that lets retailers and internal teams ship without engineering bottlenecks. * Represent technical and product trade-offs across multiple engineering and product organizations whose roadmaps and integration commitments evolve in real time; broker resourcing decisions, drive clarity in ambiguous scope, and ensure engineering investment stays aligned with committed work. ABOUT YOU MINIMUM QUALIFICATIONS * 8+ years of software engineering experience, including 3+ years managing engineering teams delivering platform or infrastructure products in a B2B or enterprise context. * Experience leading teams of 10+ engineers, including hiring, performance management, and career development of senior individual contributors. * Demonstrated success operating in ambiguous, high-growth environments where partner roadmaps, product coverage, and integration commitments are still maturing — with a track record of driving clarity and forward motion through that ambiguity. * Proven cross-functional leadership influencing outcomes across multiple engineering and product organizations, including comfort using structured escalation to unblock multi-team initiatives. * Experience leading multi-team architectural transitions such as consolidation, replatforming, multi-tenancy, or data isolation inside an established business with real customers and revenue. * Technical proficiency in distributed systems, API/SDK design, and cloud infrastructure (e.g., AWS or GCP). * Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience. PREFERRED QUALIFICATIONS * Direct domain experience in commerce platforms, omnichannel retail, OMS, POS, catering systems, or connected-store / in-store technology. * Track record of building multi-tenant platforms serving multiple internal or external customers, with per-tenant configuration, isolation, and extensibility requirements. * Experience partnering with ML and Data Engineering teams on data platform compliance, model training infrastructure, or data isolation initiatives. * Background scaling enterprise integrations and managing partner-facing technical relationships across product, engineering, and customer-facing functions. * Experience leading other engineering managers and growing two-layer organizations. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $265,000—$279,500 USD WA $254,000—$268,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $243,000—$256,500 USD All other states $221,000—$233,000 USD

Senior Engineering Manager, Search

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW Instacart is the leading grocery technology company in North America, partnering with more than 1,800 retail banners to provide online shopping, delivery and pickup services from more than 100,000 stores. Search is the single most important way customers find and add products to their cart, and Cross-Retailer Search is how we help people decide not just what to buy, but where to shop. Together they sit at the top of the discovery funnel, where improvements in relevance and ranking compound directly into conversion, retailer engagement, and growth. We are standing up a dedicated Search engineering team and are looking for a seasoned engineering leader to run it. You will own the strategy and execution for Single-Retailer Search (SRS), Cross-Retailer Search (XRS), search suggestions and typeahead, and the whitelabel search we provide to Storefront Pro retailers. This is a heavily ML-weighted team operating one of Instacart's largest revenue surfaces, and one of the most exciting frontiers in applied search and ranking. ABOUT THE JOB You will lead and grow a senior team of engineers, partnering with embedded MLEs and ML leads, responsible for the relevance, ranking, and infrastructure behind Instacart Search. In this role, you will: * Own the team's technical strategy, roadmap, and goals across Single and Cross retailer search, query understanding, suggestions, Ads on Search. * Drive top-line growth while holding a strict quality bar. * Champion the use of LLMs in search. * Partner with the platform team to design and ship the next-generation search retrieval architecture, while managing the latency and reliability tradeoffs of a tier-1 surface. * Double the team's experimentation velocity by investing in evaluation, AI-native debugging tooling, and ML foundations. * Partner closely with ML, Product, Data Science, the Home and Discovery Platform teams, the Ads organization, and whitelabel retailer teams to translate ranking changes into business and retailer outcomes. * Hire, develop, and coach engineers, and build an inclusive, high-trust team culture. You'll roll up your sleeves on technical and architectural decisions as needed, while spending most of your time setting direction, removing blockers, and growing the people on your team. MINIMUM QUALIFICATIONS * 4+ years of engineering management experience leading high-performing teams, with minimum 10+ years of total engineering experience. * Direct experience building or leading search, recommendations, ranking, or other applied ML systems, as a manager or as a senior individual contributor. * Familiarity with modern retrieval techniques, including neural/semantic retrieval, ANN, and LLM-based query understanding or re-ranking. * Strong technical depth across machine learning and large-scale distributed/backend systems; able to set direction with and earn the trust of staff-level engineers. * A track record of driving complex, cross-functional technical programs from strategy through launch while holding a high bar for quality and reliability. * Demonstrated product and business judgment: able to connect modeling and ranking decisions to metrics like conversion and revenue, and to reason through tradeoffs (e.g., relevance vs. latency, organic vs. ads). * Strong communication and stakeholder skills; comfortable bridging technical and non-technical partners. PREFERRED QUALIFICATIONS * Experience with ranking and personalization at scale: multi-stage rankers, multi-task deep models, embeddings, and real-time/session-based features. * Experience operating low-latency, high-throughput services with strict SLAs, including on-call and reliability ownership. * Experience leading a 0→1 or ambiguous product area, and driving alignment across teams where ownership boundaries are still forming. * Experience working with LLMs in production, and with experimentation/A-B testing infrastructure. * Exposure to two-sided marketplaces, e-commerce, or ads-adjacent ranking problems. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $265,000—$279,500 USD WA $254,000—$268,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $243,000—$256,500 USD All other states $221,000—$233,000 USD