Director of Business Operations & Legal

Strategic Business Operations Manager - Community Support

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. The Difference You Will Make: We are seeking an experienced Business Operations Manager to lead and advance Airbnb's global goodwill strategy, a high-impact role sitting at the intersection of business strategy, financial stewardship, and customer experience. Reporting to the Director of Global Community Support Business Operations, you will design and lead a global goodwill program, driving its continued evolution and operational excellence across our Global Community Support organization. You will be accountable for budget adherence and operational expense targets, ensuring the program consistently delivers meaningful impact in alignment with Airbnb's business and financial goals. The ideal candidate is a strategic thinker and excellent collaborator with the ability to translate complex data into actionable business insights. You will engage regularly with senior and executive stakeholders, communicating program performance, strategic direction, and key outcomes with clarity and confidence. This role offers a unique opportunity to shape how Airbnb shows up for its global community at scale, driving a program that is both commercially disciplined and deeply human in its impact. A Typical Day:  * Strategic Program Design, Optimization and Implementation:  Create the end-to-end Goodwill program inclusive of designing the program strategy, creating the operational design and implementation frameworks as well as driving all monitoring and optimization efforts.  * Be the main point of contact driving core product and policy initiatives related to how we extend goodwill to customers. * Strategic Operations: Define and lead strategy and roadmap for the CS Goodwill Program, balancing priorities against business and financial goals. Drive all change management and continuous improvement initiative efforts across the global footprint. * Create an operational management system: Build an operating management system to track program performance across a global network of partner sites. * Continuous improvement and Innovation: Drive a culture of continuous operational improvement through continuously fine tuning the goodwill program initiatives and practices. * Establish program success criteria: Establish Metrics to measure the success of the good will initiatives and continuously tune the initiatives to improve customer satisfaction and meet financial targets. * Business and financial management: Drive the Goodwill budget targeting process in partnership with finance to ensure the proper budget target setting and adherence. * Monitoring and Reporting Program health: Report out on the operational effectiveness of the Goodwill programs across a global business using data driven insights and decision making.  * Risk Management: Assess and mitigate risks associated with goodwill practices, ensuring that all goodwill strategies comply with business policies. Report on usage audits with tight collaboration with key partners across Delivery, Analytics and Finance. * Stakeholder Management: Liaise with Community Support teams to implement and monitor goodwill programs. Provide leadership program performance health readouts. * Cross-functional Collaboration: A proven track record of managing programs across outsourced partnerships through collaboration with multiple cross functional teams including Service Delivery, Partner Strategy, Trust, Legal, Product Management, Finance and Analytics. Able to instill accountability and discipline, rigor, and process throughout an organization. * Drive communication and rollout plan: Collaborate closely with stakeholders  to communicate the program strategy and ensure tight rollout globally to all sites as well as ensure effective governance for all goodwill initiatives.  * Drive Implementation and process optimization for the Goodwill program: Experience driving  a global goodwill program inclusive of setting all operational milestones and success criteria in order to meet the organization's customer experience expectations and financial budget targets.  Your Expertise: * 10+ years experience managing large scale operations and strategy in roles with increasing responsibility. * Experience with process design and optimization, strategic operations and customer support strategies. * Experience working in global/matrixed environment with the ability to solve problems and influence cross-functional teams. * Executive presentation skills with the ability to develop a strategy, communicate it clearly and get buy-in and support to execute. * Excellent stakeholder management skills - including proven experience working with senior leaders on global programs. * Outstanding written and verbal communication and presentation skills; ability to articulate a vision, strategy, ideas and decisions clearly and succinctly. * Proven experience in a role requiring high-attention to detail and organization skills with a proven track record of leading/driving results at scale. * Ability to thrive in ambiguity in a fast-paced, hyper-growth organization. * Strong analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions.  * Proficiency in leveraging AI tools and technologies to drive operational efficiency, enhance decision-making and scale program outcomes. * Experience using SQL, Python and/or Tableau is preferred. * Operations, Management Consulting or Financial/analytics background preferred. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $168,000—$210,000 USD

Contracts Specialist

Unknown Employer

How will you make a difference to PMI? The Contracts Specialist is responsible for reviewing, drafting, negotiating, and managing a broad range of contracts that support the organization's business operations. Working closely with attorneys and business stakeholders, this role facilitates the contract lifecycle from intake through execution while ensuring timely reviews, accurate documentation, and adherence to established legal processes. As a power user of PMI's Contract Lifecycle Management (CLM) platform, the Contracts Specialist champions standardized contracting processes, supports users through established workflows, provides first-level troubleshooting, and helps ensure agreements progress efficiently from request through execution. What you’ll bring to the role: * Draft, negotiate, red-line, finalize and manage various commercial contracts from across the organization, including without limitation master services agreements, non-disclosure agreements, licenses, cooperation agreements. Handle contract review process from initial request through contract execution. Must have knowledge of key components found in commercial contracts, including, among other things, indemnity, insurance, limitations of liability, consequential damages, warranty, risk of loss, delivery and acceptance, force majeure, and payment provisions. * Work in close collaboration with business teams to ensure timely review and execution of contracts. * Provide guidance to PMI employees regarding contract workflows, standard language and clauses to include in contracts, and support around timing for review of contracts to ensure business needs are met. * Participate on inter-departmental project teams as the Legal Department representative and contracts subject matter expert, to ensure that relevant contractual issues are considered and resolved, and that new initiatives are supported by appropriate contractual commitments. * Resolve internal contract-related issues that may impact the organization’s ability to meet commitments to external stakeholders.  * Engage and obtain the approval of Director of Legal Services or General Counsel in cases where some compromise is required * Perform contract administration activities necessary to support the efficient operation of the contracting function, including document preparation, workflow coordination, and maintenance of contract records. * Identify opportunities to improve contract processes and user experience and collaborate with Legal Operations on implementation of approved improvements. * Ensure accurate and timely updating of records of documents and agreements related to contracts and ongoing contract activities. * Demonstrated knowledge and skill in drafting and negotiating commercial contracts; experience in not-for-profit sector a plus. * Solid experience and skills using Microsoft Office applications. Advanced Microsoft Word skills required. * Experience using a Contract Lifecycle Management (CLM) platform to support commercial contracting workflows required. Experience with Icertis and Jira strongly preferred. * Strong analytical and problem-solving ability.  Ability to identify potential contract language-related issues, to develop solutions, and communicate rationale for language changes effectively. * Sound understanding of contract law. * Ability to interpret and apply policy and established standards consistently. * Self-starter with the ability to independently conduct assigned work with minimal supervision; willingness to work without administrative support. * Strong interpersonal, written and oral communications skills. Excellent command of the English language. * Ability to accurately proof-read documents. * Highly developed organization skills and attention to detail in terms of the ability to ensure that all required items and/or data are complete or discrepancies identified for further follow-up. * Travel up to 5% Role Qualifications: * Bachelors’ Degree in Business or Communications or other relevant area of study. Paralegal certification and experience desirable. Law firm or in-house legal department experience required. * Minimum of three years’ experience in contract review and development work. Five plus years of contract review and contracts management experience desirable. * Demonstrated successful experience with high quality, high volume contract processing.

Senior Manager, HR Compliance - Americas

Mongodb

MongoDB is hiring a Senior Manager, HR Compliance to join our Americas Employee Experience team. This role reports to the Senior Director of Americas Employee Experience and is responsible for evolving, refining, and operationalizing a comprehensive compliance framework and strategy across the region. The role includes direct management of one team member responsible for immigration and global mobility within the Americas region, ensuring these programs are effectively aligned with compliance requirements and broader people strategies. As a key member of the Americas Employee Experience leadership team, this individual will help drive a culture of compliance and operational excellence, while also supporting team-wide planning, key initiatives, and quarterly business reviews (QBRs). This role partners closely with regional Employee Experience leaders (Americas, EMEA, APAC) and maintains strong alignment with the Global Risk & Compliance function to ensure consistency in processes, policies, controls, and audit readiness. KEY RESPONSIBILITIES * Lead the continued development, refinement, and execution of a scalable HR compliance framework across the Americas (policy, training, audits, and programs), including a roadmap for future capabilities * Build and embed a culture of compliance and best practices across the People Team and broader organization * Develop and implement programs to ensure adherence to applicable laws, regulations, and internal policies; ensure in-region compliance of HR policies, processes, and programs * Own and oversee immigration and global mobility programs for the Americas through direct management of a dedicated team member, ensuring regulatory compliance, effective vendor partnership, and alignment with business and talent needs * Partner with Employee Relations and HR leadership to support compliant handling of employee matters, providing guidance, frameworks, and risk-based input (without direct ownership of ER processes) * Partner closely with the Global Risk & Compliance function to align on controls, processes, policies, and audit activities; support internal and external audits as required * Lead regular compliance audits and risk assessments, including policy creation, documentation, manager training, and systems/process approvals to identify risks and drive corrective actions * Collaborate with HR leadership to create, implement, and maintain HR policies and procedures, ensuring consistency and effective escalation frameworks * Partner closely with Legal to stay current on regulatory changes and translate requirements into actionable guidance * Collaborate cross-functionally to integrate compliance considerations into business processes and decision-making * Design and deliver compliance training programs to educate HR staff, managers, and employees on obligations and best practices * Establish and maintain effective channels for reporting compliance concerns and support investigations as needed * Prepare and present regular compliance reports to senior management highlighting key metrics, trends, and risks * Build relationships with regulatory agencies, industry associations, and external stakeholders as needed * In partnership with other regional HR Compliance Leads, drive key operational rhythms, including project management of or collaborations on global initiatives and coordination of quarterly business reviews (QBRs) QUALIFICATIONS BASIC QUALIFICATIONS * Bachelor’s degree or equivalent experience * 10+ years of experience in HR compliance, employment law, or related field * 5+ years of experience applying U.S. employment law across multiple states * 3+ years of experience building and implementing HR compliance programs (policies, audits, training) * 2+ years of people management experience * Experience partnering with Legal, Employee Relations, and/or Risk/Compliance functions * Experience supporting audits, including controls, documentation, and remediation * Experience delivering compliance training to HR and/or managers * Experience operating in ambiguous, fast-paced, or high-growth environments * Experience working in multi-state or complex organizational environments PREFERRED QUALIFICATIONS * Master’s degree or JD * Experience supporting multi-country HR compliance programs (Americas or global) * Experience overseeing or partnering on immigration and global mobility programs * Experience working in a public company or SOX-regulated environment * Experience in the technology industry or other high-growth environments * Professional certification such as PHR, SPHR, SHRM-CP, SHRM-SCP, or equivalent ABOUT THE TEAM The Employee Experience Team at MongoDB is the face of HR to our global employee population. The team is responsible for delivering full employee lifecycle support—from onboarding through separation—in partnership with the broader People Team, including Recruiting, Total Rewards, Learning & Development, Employee Engagement & Inclusion, HR Business Partnering, and HR Operations. The team also leads employee relations, workplace initiatives, policy and process enhancements, regional compliance, and programs designed to strengthen manager capability and overall employee experience. ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 1273417818 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $81,000—$160,000 USD