Planning Supervisor

The Product Design Director for Literacy will own the vision and responsibility of providing best-in-class learning experiences and product branding for Savvas K-12 Literacy, as well as Supplemental and Intervention products and their ecosystems. The Director will provide the strategic design direction and vision for materials that support next-generation students and educators.  The Director is responsible for designing and delivering frictionless experiences for Savvas customers that help deliver the brand promise. The Director collaborates effectively with a variety of business leaders, editorial leaders, instructional designers, technology leaders, product managers, creative product branding, and other key stakeholders to develop large growth businesses. The Director leads the implementation of holistic creative frameworks to deliver an innovative user experience for the Savvas product family. The Director provides thought leadership and cultivates a strong cross-discipline product team that includes Design Managers, Product Designers, Artists, Multimedia Designer/Producers, UX Researchers, Content Specialists, and developers. Holistic Design/Human-Centered Design process and methodologies are a must. The Director will champion the strategic adoption of AI tools and methodologies across the product design lifecycle to optimize team workflows, accelerate prototyping, and significantly enhance operational efficiency. Key Leadership Pillars: The Director will bring deep creative expertise, business and revenue alignment, aggressive cost optimization, and modern technological integration to ensure that design is a key driver of market leadership, cross-functional efficiency, and commercial success. Business Driven Design & Financial Ownership * Collaborates with key stakeholders to define Literacy product experiences for Savvas, including continual improvement and innovation. * Works as part of Product and Platform management teams to understand customer needs and the strategic goals of Savvas’s learning applications. * Encourages and models the use of data to inform design strategy and decisions. * Maintains alignment with project management to ensure that the design team is delivering on budget and on schedule. Assists product and project management in estimating and planning required Product Design resources and budgets to meet product delivery goals. * Regularly aligns with Product Design Directors of other disciplines, seeking out opportunities to collaborate and share best practices in striving to support the Savvas brand and define a unified experience. * Leads detailed project planning, budgeting, and team capacity planning in collaboration with cross-functional groups. * Creates budgets and maintains close oversight of spend through production; optimizes funds by thoughtfully allocating assignments to internal staff and strategic use of vendor partners * Able to balance business requirements, marketing, and analytics with design aesthetic. * Manages departmental P&L and quarterly expense forecasting. * Confidently represents and articulates design strategy rationale to executive leadership and the CEO. Methodologies * Human-Centered Design (HCD) expert who acts as the "go to" with in-depth knowledge of user interface best practices and standards. * Experience working with UX processes within Lean, Agile development methodologies. * Demonstrated ability to navigate complex problems in developing holistic solutions for Product Design strategy and ecosystems. * Drives and documents design standards and patterns across products. * Collaborates with teams on process improvements and tool implementation to support those processes. * Drives knowledge management to ensure open and clear lines of communication regarding design processes and ideas. * Champions Product Design testing and user research as an integral part of the iterative product development process. * Establishes and maintains customer relationships to foster Product Design opportunities. * Drive design quality by leading collaborative reviews, guiding feedback discussions, and leveraging industry benchmarks and user research to act as an internal thought leader. * Define user-centric experience goals and validate designs through regular testing to guarantee that the final product experience delivers high-performing results. * Experience sketching, concept creation, producing IA for print and digital formats, wireframing and mapping user flows, with interactive rapid design prototyping. * Champions heavy template reuse and drives design standardization across products to maximize design systems at scale. * Actively explores and leverages emerging AI tools to improve productivity, workflows, and speed-to-market.  * Ensures all designs are optimized for usability and adhere to modern WCAG accessibility guidelines. * Possesses a strong ability to utilize data visualization to explain complex ideas and structures, and secure early stakeholder and executive consensus. Supervisory Responsibilities * Participates in department goal setting and performance reviews for the Product Design staff. * Facilitates the success of direct reports in meeting their (and their team's) goals by supporting them to turn their strengths into higher performance, and by helping them improve on their weaknesses. * Leads with compassion and empathy, with an emphasis on building a resilient, empathetic team rather than just managing staff. * Establishes clear career development pathways, guiding senior designers into mentorship roles and cultivating business-minded design managers who align creative solutions with commercial goals. Qualifications: Target Experience & Background * Bachelor’s degree (or equivalent) required; Master’s degree in a relevant field a plus. * 10+ years of enterprise creative/design management experience spanning print media and multi-platform (web, mobile, and software) UI/UX. * Experience managing a team of multi-disciplinary professionals, creative strategic outsourcing, and delivering projects in a large scale, complex enterprise environment. * Must have a proven track record of managing high-stakes digital initiatives with major internal and/or external technology partners under aggressive timelines. * Experience overseeing multi-million dollar K-12 print and digital product portfolios. * Ability to manage multiple projects and an ability to prioritize and organize to meet tasks and deadlines. * Must be a vibrant and engaging communicator who can present concepts and ideas to all levels of the company.

The Opportunity:   As a Field Service Technician, for STAT Biomedical, a Scientific Safety Alliance company you will install, troubleshoot, repair, and verify the performance of complex biomedical systems with minimal supervision. You’ll also serve as a technical advisor to clinical and administrative staff on safe equipment usage and help evaluate new device cquisitions.   This role offers unmatched exposure across the biotech, med-tech, pharmaceutical, and healthcare sectors. You’ll perform certification, performance testing, maintenance, troubleshooting, and repair of equipment directly at customer facilities. Most importantly, technicians serve as the face of SSA. You’ll build trusted relationships with healthcare professionals, laboratory leaders, and facility teams, ensuring safety, compliance, uptime, and an exceptional customer experience. For individuals who take pride in precision, problem-solving, autonomy, and professionalism, this career offers continuous learning, growing responsibility, and a clear path to leadership within a rapidly expanding, employee-owned company.  How You Will Make an Impact.  * Diagnose, troubleshoot, and repair equipment issues to minimize downtime and keep customer operations running smoothly.  * Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on highly complex and intricate biomedical equipment and systems  * Repair, install, and calibrate highly complex and intricate biomedical equipment and systems  * Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns  * Maintain biomedical expertise through ongoing training and education  * Lead Service Operations Special Projects as assigned. Travel to sites and\or work with other Central Office associates as necessary for the collection and analysis of information and\or data pertaining to any special assignments  * Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance schedules, nomenclature, and service history  * Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures  * Responsible for ensuring all service and documentation is complete, timely, and accurate  * Build and maintain customer relationships and discuss equipment status and functionality with clinicians  * Serve as an ambassador for Scientific Safety Alliance by integrating the core values into job performance  * Identify potential risks, equipment failures, or environmental concerns and proactively recommend corrective or preventive actions.  * Represent SSA’s values: autonomy, urgency, openness, integrity, and embracing change—during every customer interaction.  * Support teammates by sharing insights, best practices, and field learnings that strengthen performance across the organization.  * Protect company assets, tools, vehicles, and equipment while following strict safety, quality, and calibration standards.  * Contribute to operational efficiency by suggesting process improvements, workflow enhancements, and customer experience upgrades.  * Act as a trusted advisor by educating customers on proper equipment use, maintenance schedules, regulatory expectations, and lifecycle planning.  Deliverables & Outcomes  * Deliver accurate, compliant performance testing and certifications with a documented error rate of <1%.  * Consistently meet daily/weekly productivity expectations by efficiently servicing customers.  * Maintain 100% on-time and complete service reports, documentation, and regulatory records.  * Achieve high customer satisfaction scores (NPS, feedback, renewals, referrals) through exceptional service and communication.  * Resolve equipment issues through effective troubleshooting while minimizing customer downtime.  * Uphold company safety, quality, calibration, and compliance standards on every job site.  * Demonstrate autonomy and strong time management by effectively planning routes, schedules, and priorities.  * Contribute insights, process improvements, and best practices that enhance technician performance and customer experience across the organization.  What We’re Looking For  * Travel with this position can take you across the region up to 25% and must be able to accommodate that.  * Minimum 2 years of experience working in a similar Biomedical Technician position working across many different types of equipment.  * Curious, mechanically minded problem-solvers who enjoy diagnosing issues and working with their hands.  * Strong communicators who can confidently interact with customers, explain findings, and build trust.  * Reliable professionals with a high sense of ownership, accountability, and follow-through.  * Individuals who thrive in autonomy—comfortable working independently, traveling, and managing their own schedule. * Technicians who remain calm under pressure and can troubleshoot in dynamic, fast-paced environments.  * Teammates who model SSA’s values—integrity, openness, urgency, autonomy, and embracing change.  * Valid driver’s license and ability to visit multiple customer sites as part of the daily role.  Benefits  * Equity ownership in SSA  * 401k Match  * 100% paid Medical Dental & Vision insurance   * Health insurance (100% for employee and family)  * Life insurance  * Generous Paid time off  * Parental leave