Senior Programs & Business Operations Lead, Airbnb Services

Senior Programs and Business Operations Lead, Monthly Stays

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  Our team is growing, and we want you to be part of it! You’ll join a collaborative group within Airbnb’s Chief Business Officer organization focused on expanding our Monthly Stays offering. We recruit and develop Airbnb’s global supply of high-quality stays and execute our in-market strategy to drive international growth. By building strong relationships with hosts and helping them optimize their listings and pricing, our team creates lasting host success and facilitates millions of connections between guests and hosts around the world. The Difference You Will Make: As a Senior Programs and Business Operations Lead, you will work with the Homes Leadership to develop and execute strategies to grow the success of Airbnb globally. You will also align with Homes Leadership, regional teams and cross functional teams to analyze data and deliver strategic recommendations to drive the Homes business globally. Your attention to detail, organization, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed. You should be great at understanding the needs of the airbnb community and defining levers to help them succeed in the platform. You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace. A Typical Day:  * Drive annual strategy & planning process, including determining business upside and resources needed to deliver that * Build tools and equip teams with the relevant data support to tools to make actionable decisions * Develop actionable business analysis - enable functional leads to provide consistent information to their teams and stakeholders * Assist to leadership inquiries, providing data driven insights driven insights quickly and accurately by leveraging tools such as SQL, excel and Tableau * Manage a handful analysts to support local and regional partners with insights and decision making capabilities * Create materials to communicate strategy and business performance to key stakeholders * Liaise with functional teams (comms, marketing) to provide business recommendation and inform functional priorities and initiatives * Assist ongoing projects with progress tracking and measurement capabilities such as performance dashboards * Work with FP&A and Advanced Analytics to assess business performance (across multiple forums) and deep dive into areas of strength and weakness of the countries * Incubate / run special projects that can be proven and handed off for scaling Your Expertise: * 15+ years experience in strategic roles, consulting, sales leadership or scaling global businesses * Experience working cross-functionally with product, marketing, sales operations and enablement teams * Ability to take initiative and deal with uncertainties * Strong appetite for working with the Airbnb community * Ability to manage complex projects and multi-task with excellent organization skills. * Pays attention to both details and macro-level outcomes * Seasoned internal and external communicator with strong interpersonal skills * Ability to thrive in a fast-paced, dynamic and ever changing startup environment * Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity. * Data driven, can do attitude, strategic thinker and passion for new products and solutions. * Comfortable with Excel, SQL * Strong verbal and written communication skills Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $200,000—$247,000 USD

Senior Regulatory Operations Lead - Regulatory Products

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb’s growth. The Difference You Will Make: As a Senior Regulatory Operations Lead, you are entrusted with shaping and steering Airbnb’s regulatory strategy by driving global high-impact regulatory initiatives. You bring deep regulatory expertise, proven strategic foresight, and operational excellence that will ensure our regulatory products not only meet evolving legal requirements, but also enable innovation, trust, and sustainable growth.  In this role, you will anticipate regulatory trends, translate ambiguous mandates into scalable product solutions, and serve as a trusted advisor to senior leadership—ultimately strengthening Airbnb’s reputation and resilience in a rapidly changing regulatory landscape. A Typical Day: * Strategic Regulatory Leadership: Anticipate and interpret global regulatory developments, providing strategic guidance to senior leadership on potential impacts and opportunities. Develop and implement proactive product strategies to navigate complex regulatory landscapes. * Cross-Functional Collaboration: Partner with cross-functional teams such as Engineering and Product to implement regulatory products that address the changing landscape, and anticipate future trends . * Regulatory Program Oversight: Design and oversee comprehensive regulatory product programs, ensuring adherence to applicable regulations, and industry standards. Monitor program effectiveness and make iterative improvements as necessary. * Risk Assessment and Mitigation: Conduct thorough risk assessments to identify potential regulatory and operational risks. Develop and implement measures to reinforce product assurance by mitigating identified risks, ensuring the organization's resilience against regulatory challenges. * Innovation and Continuous Improvement: Track emerging technologies and regulatory trends to identify opportunities for innovation in regulatory products. Lead initiatives to enhance the efficiency and effectiveness of regulatory operations. * Team Leadership:  Lead and coach a growing high-performing, diverse team. Your Expertise: * 12+ years of progressive experience in product management, platform or technical product management, or product operations—preferably in technology or other highly regulated industries. * Proven track record leading large-scale, cross-functional regulatory product programs at the global or enterprise level. * Experience advising and influencing senior decision-makers through thought leadership, storytelling, and data-driven recommendations. * Familiarity with regulatory technology and automation tools. * Ability to operate with a strategic lens—connecting regulatory requirements to long-term business objectives and functional roadmaps. * Excellent communicator and negotiator; able to transform ambiguity into clarity, and move from complexity to consensus. * Strong analytical skills and an ability to design operational structures that balance compliance, risk, and scalability. * Proven leadership growing and coaching high-performing, diverse teams; comfortable leading through influence as well as structure. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $196,000—$245,000 USD

Regulatory Operations Lead

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb’s growth. The Difference You Will Make: As a Regulatory Operations Lead, you will bring specialized experience in regulatory operations, expertise in team management and the ability to advise and guide cross-functional teams across geographies based on trends and observations to continuously evolve our long term strategy. You will lead with influence, build structure through ambiguity, and deliver innovation that enables scalable, elegant solutions. You will be responsible for driving the delivery of centrally run strategic programs, while also defining and executing localized strategies that play a key role in accelerating Airbnb's growth and retention efforts. You should be comfortable developing operational programs and processes, have experience navigating complex regulatory environments, and possess a keen eye for quality/detail that inspires the teams and individuals you work with to exceed expectations.   A Typical Day:  * Lead the strategic development and execution of highly scalable regulatory programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership. * Lead end-to-end execution of complex regulatory programs, ensuring measurable outcomes, sustainable operations, and readiness to meet evolving legal requirements while ensuring Airbnb’s obligations are met with excellence. * Manage a high performing team of individuals responsible for strategy and regulatory operations. * Translate emerging regulatory trends into actionable business strategies for senior leadership.  * Partner with cross-functional technical partners to design solutions that enable proactive, automated compliance solutions. * Identify and lead resolution of regulatory risks or incidents, coordinating with legal and policy counterparts to develop mitigation and escalation strategies. * Influence cross-functional roadmaps and corporate strategy through deep expertise in regulatory frameworks. * Serve as the primary liaison and operational architect for your jurisdictions, establishing operational rhythms and ensuring alignment among cross-functional stakeholders while maintaining comprehensive project documentation. * Drive high-impact strategic projects aimed at enhancing efficiency and effectiveness while also aligning with broader business goals. * Lead the strategic development and execution of scalable regulatory products and programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership. * Analyze data by running queries and creating dashboards to identify trends, surface anomalies, and perform the necessary investigation Your Expertise: * 10+ years of experience in regulatory operations, legal/policy compliance, consulting, project management, or related fields. * Strong team management skills and the ability to coach and mentor direct reports.  * Ability to navigate ambiguity and lead multiple projects in a fast-paced and complex regulatory environment. * Experience building scalable technical solutions and processes to mitigate regulatory risks.  * Experience designing and operationalizing regulatory workflows. * Exceptional communication skills, with the ability to articulate complex regulatory information as applicable and required for varied audiences. * Comfortable and skilled at regularly interfacing with, influencing and being a thought partner to senior management to inform strategy and decision-making, yielding positive outcomes. * Strong stakeholder management and influencing skills, with a track record of aligning cross-functional teams to achieve business objectives. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $160,000—$200,000 USD