United States•Posted: Apr 24•Deadline: Aug 17
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million
hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique
stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging,
chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues,
Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is
globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner
network serving all regions.
The Difference You Will Make:
We are looking for a Senior Manager for Demand Planning on our Community Support (CS) team. This leader is responsible for leading
demand forecasting and long-term planning strategy across multi-channel contact center operations for our Global Operations team.
This role ensures the organization has the right resources, at the right time, with the right skills to meet service level
objectives while optimizing cost and productivity.
The role combines planning, advanced analytics, business partnership, and people leadership to drive scalable, data-driven
workforce decisions in a complex, fast-changing environment.
A Typical Day:
Demand Forecasting & Statistical Modeling
* Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging,
email, back-office etc.).
* Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques
(e.g., exponential smoothing, ARIMA, regression-based models etc.).
* Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies.
* Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis.
* Lead scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events.
* Continuously assess model performance using statistical accuracy metrics (MAPE, RMSE, MAE, bias etc).
* Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis.
* Research, prototype, and implement new forecasting and optimization techniques as business needs evolve.
* Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization.
Advanced Analytics
* In partnership with the Analytics and Data Engineering team, design and build scalable planning data pipelines, dashboards, and
automate forecasting and capacity models to improve scalability, repeatability, and timeliness.
* Use SQL and Python to extract, transform, and analyze large-scale operational datasets to monitor forecast accuracy, capacity
gaps, utilization, and operational risk.
Decision Support & Stakeholder Communication
* Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats and act
as a trusted advisor to senior leadership and lead demand/capacity planning discussions in cross-functional forums.
* Align cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to embed planning outputs into execution and
operational decision-making.
* Identify and implement process improvements, automation, and best practices in the demand and capacity planning area to
optimize cost while maintaining or improving customer experience and service-level outcomes.
People Leadership
* Lead, mentor, and develop planning analysts in quantitative methods, statistical rigor, and coding best practices.
* Review and approve forecasting and capacity models for accuracy, scalability, and business relevance.
* Set clear goals, high performance expectations, and career development paths for the team.
* Foster a culture of data-driven decision-making, accountability, and continuous improvement.
Your Expertise:
* 12+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.
* 5+ years of people management experience.
* Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related
quantitative field.
* Strong foundation in probability, statistics, and optimization.
* Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression,
hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling).
* Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy); experience supporting
large-scale, multi-site, or global contact center environments preferred.
* Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as
Tableau.
* Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan) preferred.
* Strong business acumen with the ability to balance cost efficiency and customer experience outcomes.
* Excellent communication, executive presentation, and stakeholder influence skills; ability to explain complex analytical
concepts to non-technical audiences.
* Comfortable operating in fast-paced, ambiguous, and highly dynamic environments.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as
agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered
entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if
the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform
you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement,
and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals
are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and
require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com.
Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting
process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online
application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training,
transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be
modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$204,000—$255,000 USD
United States•Posted: Jun 11•Deadline: Aug 17
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale —
unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500,
brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By
taking advantage of all structured and unstructured data — securing and protecting private information more effectively —
Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
WHAT IS THE ROLE
We’re looking for a Global PR Director to lead our external communications and drive high-impact outcomes across priority markets.
This is a senior role responsible for ensuring product innovation is translated into clear, credible narratives that build trust
with developers and economic buyers, and are amplified optimally across channels and markets.
You will own our global PR strategy, lead major campaigns and launches, and ensure we consistently land differentiated stories
across media, social, podcasts, and speaking platforms. You will work closely with Product, Marketing, Developer Marketing,
Social, and regional teams to drive aligned execution and ensure consistent rollout across markets and channels. This role reports
to the Head of Global Communications.
PR is a core lever for how we build credibility and differentiate in the market. This role ensures we show up with a clear,
consistent, and compelling narrative globally and translate it into sustained visibility and influence across channels.
WHAT YOU WILL BE DOING
* Define and implement a global PR strategy aligned to company priorities and positioning
* Ensure product innovation is consistently translated into strong, repeatable narratives that build credibility with technical
and economic audiences
* Drive high-impact visibility across media, social, podcasts, and speaking opportunities in key markets
* Lead global campaign planning and major launches, ensuring coordinated, consistent rollout across regions and channels
* Collaborate closely with Social, Product, Marketing, and Developer Marketing teams to ensure alignment and coordinated
execution
* Lead and optimize team and agency performance across markets, ensuring consistent quality and impact
* Identify and prioritize the opportunities that will most optimally build visibility and market credibility across channels
* Partner with executive and product teams to develop a strong, credible spokesperson bench
* Measure and improve performance, focusing on outcomes not activity
WHAT YOU BRING
* Proven experience leading global PR in a high-growth tech company
* Strong track record of driving high-impact visibility across media and broader channels
* Experience driving the performance of regional teams and agencies across multiple regions
* Commercial mentality with an understanding how communications supports growth, pipeline, and market perception
* Confident working with senior team members and advising executives
* Comfortable operating in a dynamic, high-growth environment
Compensation for this role is in the form of base salary. This role does not have a variable compensation component.
The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los
Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.
These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time
of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.
An employee's position within the salary range will be based on several factors including, but not limited to, relevant education,
qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders.
Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total
rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a
range of other benefits offered with a holistic emphasis on employee well-being.
The typical starting salary range for this role is:
$160,300—$253,600 USD
The typical starting salary range for this role in the select locations listed above is:
$192,300—$304,200 USD
ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one,
Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if
you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of
our people is the right thing to do.
* Competitive pay based on the work you do here and not your previous salary
* Health coverage for you and your family in many locations
* Ability to craft your calendar with flexible locations and schedules for many roles
* Generous number of vacation days each year
* Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
* Up to 40 hours each year to use toward volunteer projects you love
* Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to
creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will
receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation,
gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other
basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To
request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We
will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay
Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and
licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions:
Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of
Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in
or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment
in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
Please see here for our Privacy Statement.
United States•Posted: Apr 24•Deadline: Aug 17
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million
hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique
stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging,
chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues,
Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is
globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner
network serving all regions.
The Difference You Will Make:
We are looking for a seasoned Forecasting and Demand Planning Analyst on our Community Support (CS) team. This individual is
responsible for demand forecasting and long-term planning across multi-channel contact center operations for our Global Operations
team. This role ensures the organization has the right resources, at the right time, with the right skills to meet service level
objectives while optimizing cost and productivity.
The role combines planning, advanced analytics and business partnership to drive scalable, data-driven workforce decisions in a
complex, fast-changing environment.
A Typical Day:
Demand Forecasting & Statistical Modeling
* Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging,
email, back-office etc.).
* Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques
(e.g., exponential smoothing, ARIMA, regression-based models etc.).
* Perform trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies.
* Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis.
* Perform scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events.
* Continuously assess model performance using statistical accuracy metrics (MAPE, RMSE, MAE, bias etc).
* Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis.
* Research, prototype, and implement new forecasting and optimization techniques as business needs evolve.
* Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization.
Advanced Analytics
* In partnership with the Analytics and Data Engineering team, design and build scalable planning data pipelines, dashboards, and
automate forecasting and capacity models to improve scalability, repeatability, and timeliness.
* Use SQL and Python to extract, transform, and analyze large-scale operational datasets to monitor forecast accuracy, capacity
gaps, utilization, and operational risk.
Decision Support & Stakeholder Communication
* Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in clear, executive-ready formats and act
as a trusted advisor to senior leadership and participate in demand/capacity planning discussions in cross-functional forums.
* Align cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to embed planning outputs into execution and
operational decision-making.
* Identify and implement process improvements, automation, and best practices in the demand and capacity planning area to
optimize cost while maintaining or improving customer experience and service-level outcomes.
Your Expertise:
* 10+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics.
* Bachelor’s degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related
quantitative field.
* Strong foundation in probability, statistics, and optimization.
* Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression,
hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling).
* Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy); experience supporting
large-scale, multi-site, or global contact center environments preferred.
* Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as
Tableau.
* Experience with WFM tools (e.g., NICE, Verint, Aspect) or planning platforms (e.g., Anaplan) preferred.
* Strong business acumen with the ability to balance cost efficiency and customer experience outcomes.
* Excellent communication, executive presentation, and stakeholder influence skills; ability to explain complex analytical
concepts to non-technical audiences.
* Comfortable operating in fast-paced, ambiguous, and highly dynamic environments.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as
agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered
entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if
the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform
you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement,
and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals
are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and
require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com.
Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting
process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online
application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training,
transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be
modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$168,000—$210,000 USD
