Staff Product Manager, Partnerships

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.  What’s the Opportunity  The AR & Collections Manager owns the Company’s end-to-end accounts receivable and collections function, including the full collections lifecycle, cash receipts, payment method optimization, unapplied payment resolution, new customer onboarding, and DSO management. Operating in a high-volume SaaS billing environment with rapid customer growth, this role is responsible for building a high-performing collections team, designing and driving achievement of collection goals, and implementing processes that scale. The AR & Collections Manager reports to the VP Accounting and partners closely with the Accounting Manager – Billing & Revenue, Sales, Revenue Operations, and Customer Success.  Collections & Accounts Receivable  * Own and manage the complete AR collections lifecycle across all customer accounts — from invoice delivery through payment collection, dispute resolution, and escalation.  * Design, implement, and continuously refine a structured collections cadence: automated dunning sequences, manual outreach protocols, escalation triggers, and credit hold thresholds.  * Design and monitor individual and team collection goals — including DSO targets, aging reduction milestones, collection rate benchmarks, and activity metrics — and hold the team accountable to them on a weekly and monthly basis.  * Drive measurable and sustained reduction in Days Sales Outstanding (DSO) through disciplined process, data-driven prioritization, and proactive account management.  * Monitor AR aging daily and weekly; identify high-risk, overdue, and at-risk accounts and take prompt action.  * Develop and enforce credit policy, payment terms, credit hold procedures, and write-off authorization thresholds in collaboration with VP Accounting.  * Manage customer disputes and billing discrepancies end-to-end, partnering with the Accounting Manager – Billing & Revenue to resolve root causes quickly.  * Build and maintain strong customer relationships that support timely payment without damaging commercial relationships.  * Partner with Sales and Customer Success on at-risk accounts, renewal timing, and escalation of chronic late payers.  Payment Methods, Cash Receipts & ACH Migration  * Lead the strategic initiative to migrate customers from check payments to ACH/EFT, reducing manual processing costs, float, and deposit risk. Set migration targets and report progress monthly.  * Develop and execute a customer outreach and enrollment campaign for ACH adoption, in partnership with Sales, Customer Success, and the billing team.  * Oversee all cash receipt processing — ACH, wire, check, and credit card — ensuring accurate, same-day or next-day recording in NetSuite.  * Own the resolution of unapplied and unidentified payments; research, match, and clear open items within defined SLA.  * Monitor and reduce the unapplied cash balance on a weekly basis, escalating aged items appropriately.  * Partner with the Accounting Manager – Billing & Revenue on cash application accuracy and timing, ensuring the AR subledger reflects real-time collection status.  * Reconcile the AR subledger to the general ledger at month-end; investigate and resolve variances.  New Customer Onboarding & Credit  * Own the AR onboarding workflow for all new customers: credit review, payment terms assignment, payment method enrollment, and billing account setup.  * Establish a credit review process appropriate for a fast-growing SaaS environment, including criteria for standard vs. non-standard payment terms.  * Ensure new customer records are complete and accurate in NetSuite and Salesforce before the first invoice is issued.  * Partner with Sales to set payment expectations during the contract stage, and with Customer Success to resolve early-stage billing and payment questions.  * Enroll new customers in ACH/EFT payment at onboarding wherever possible, establishing electronic payment as the default.  AR Inbox & Customer Communication  * Maintain and triage the AR communications inbox; ensure all customer inquiries, remittance advice, disputes, and payment confirmations are handled promptly and accurately.  * Extract and act on critical information from customer correspondence — purchase orders, updated billing contacts, payment portals, and approval workflows.  * Maintain accurate, current customer billing and collections contact records in NetSuite and Salesforce.  * Manage customer payment portals (e.g., Coupa, Ariba, or similar) for applicable accounts, ensuring invoices are submitted and approved efficiently.  Reporting & Analytics  * Produce and present weekly AR flash reports and monthly AR aging analyses to VP Accounting and senior leadership.  * Track, analyze, and report DSO, collection effectiveness index (CEI), aging bucket trends, bad debt exposure, and payment method mix.  * Monitor the ACH migration rate and report on adoption progress, barriers, and next steps monthly.  * Provide data-driven insights on payment behavior patterns, customer risk concentration, and collection efficiency to support leadership decision-making.  * Support month-end and quarter-end close: bad debt reserve analysis, AR aging certification, and subledger sign-off.  * Build and maintain AR dashboards in NetSuite or connected BI tools to enable real-time visibility for the team and stakeholders.  Internal Controls & Process Improvement  * Design and enforce internal controls over collections, cash receipts, payment processing, and AR onboarding — appropriate for a high-volume, fast-growing SaaS environment.  * Build and maintain comprehensive standard operating procedures for all AR and collections workflows.  * Identify and lead automation initiatives — dunning automation, ACH enrollment workflows, cash application automation — to scale operations without proportional headcount growth.  * Evaluate and recommend AR technology improvements, including NetSuite AR module enhancements, payment processing integrations, and collections software.  * Support internal and external audits with AR reconciliations, aging documentation, and policy evidence.  * Cross-train team members on all key AR workflows to eliminate single points of failure.  Leadership Responsibilities  * Lead, coach, and develop a team of onshore and offshore AR and collections staff, including collections specialists, a cash receipts and office administrator, and any future additions as the team scales.  * Design individual collection goals for each team member aligned to portfolio size, account complexity, and company DSO targets; review performance weekly.  * Manage workload distribution across the collections portfolio, adjusting assignments dynamically as volume, customer mix, and priorities evolve.  * Establish a team culture of accountability, urgency, and customer professionalism.  * Conduct regular 1:1s, provide ongoing coaching, and support career development for team members.  * Partner with the Accounting Manager – Billing & Revenue to maintain shared accountability for cash flow, billing accuracy, and the billing-to-collections handoff.  * Collaborate with VP Accounting on DSO strategy, credit policy, write-off decisions, and escalated account situations.  This role is located in the United States.  Qualifications  * Bachelor’s degree in Accounting, Finance, or Business; advanced degree or professional certification (CPA, CCP) a plus.  * 7+ years of progressive AR and collections experience, with at least 3 years managing an AR or collections team in a high-volume environment. Required.  * Demonstrated, quantifiable track record of driving DSO reduction and improving collection rates in a SaaS or subscription business. Required — candidates should be prepared to discuss specific metrics and outcomes.  * Deep hands-on experience across the full AR lifecycle: customer collections, dispute resolution, cash application, unapplied payment resolution, credit management, and month-end close. Required.  * Experience designing and implementing collection goals, dunning strategies, and team performance frameworks at an individual and department level. Required.  * Experience leading or participating in a check-to-ACH or electronic payment migration initiative, including customer outreach and adoption tracking. Strongly preferred.  * Proficiency with NetSuite AR module required; experience with collections management software (e.g., YayPay, Kolleno, Tesorio, or similar) a strong plus.  * Salesforce familiarity preferred; experience working in a Salesforce–NetSuite integrated environment is advantageous.  * Strong command of AR analytics — DSO, CEI, aging composition, bad debt reserve methodology, and payment trend analysis.  * Experience managing offshore or distributed team members, including work quality oversight and cross-timezone coordination.  * Excellent communication and negotiation skills; confident engaging directly with customers, Sales leadership, and senior executives on sensitive collection matters.  * High sense of urgency, strong organizational skills, and the ability to manage multiple priorities without losing attention to detail in a fast-paced, scaling environment.  #LI-REMOTE The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process. The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process. AssetWatch Salary Range (US) $92,000—$114,000 USD What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. * Competitive compensation package including stock options * Flexible work schedule * Comprehensive benefits including retirement plan match * Opportunity to make a real impact every day * Work with a dynamic and growing team * Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

Ready to run your own P&L? We want to meet you before we have the opening. Champions Group is building a standing bench of General Manager talent — ready to step in and lead a residential HVAC, Plumbing, and/or Electrical business the moment the right opportunity opens across our operating footprint. This isn't a training program, and there's no fixed seat waiting for you on day one. It's a standing bench: we're identifying strong leaders now, so that when a GM seat opens in any of our markets, we already know exactly who to call. We're looking for two kinds of leaders: people who've led teams in residential HVAC, Plumbing, Electrical, or another home-services trade and are ready for their first shot at full P&L ownership — and current GMs, often at smaller brands, ready to bring their experience to a larger, multi-brand platform. What Makes This Different * You're joining a bench, not applying to a single opening. We continuously evaluate and onboard ready leaders, then match you to the right seat as soon as one opens in a market that fits. * Multi-brand platform, local ownership. You'll get the resources, systems, and support of a national platform spanning 20+ affiliate brands, with the autonomy to run your market as if it were your own business. * Your next seat could be anywhere in our footprint. We operate in California, Nevada, Washington, Arizona, Texas, Ohio, and Colorado — location flexibility meaningfully speeds up your placement. * Real support to ramp fast. Mentorship from sitting GMs and a structured onboarding into our systems and operating model — built so you're set up to win from day one, not sent in cold. What You'll Do (Once Placed) * Own full P&L and operational performance for your branch — revenue, margin, labor productivity, and customer experience. * Lead department managers (service, install, sales, dispatch/CSR) and, through them, a team of technicians and support staff. * Set local market strategy — pricing, marketing spend, competitive positioning — in partnership with platform leadership. * Recruit, develop, and retain top field and office talent. * Read a branch scorecard and turn the numbers into action: pricing, marketing spend, technician productivity, and customer experience. What We're Looking For We're building this bench around two entry points: * Team leaders ready to step up: 3–5+ years leading a team — Service Manager, Install Manager, Sales Manager, or similar — in residential HVAC, Plumbing, Electrical, or another home-services trade, with real experience running a full center's operations (not just a crew). * Current GMs ready to scale up: Already running a General Manager seat, often at a brand under $20M in revenue, looking to bring that experience to a larger, multi-brand platform with more resources and a longer runway. * Working knowledge of field service principles — labor forecasting, dispatching, price/hour estimation — and workforce scheduling. * Comfort with CRM/ERP and dispatch platforms; ServiceTitan experience is a plus. * Sound financial judgment — comfortable owning a budget and being held accountable for gross profit and growth. * Full flexibility to relocate to one of our operating markets — exact location is matched to you as opportunities open, not fixed upfront. Where You'll Land This bench feeds GM placements across every market we operate. Relocation is required, but your specific market is determined during the process — matched to open needs and your fit, not assigned on day one. State Metro California San Diego, Orange County, Los Angeles, Sacramento and Santa Rosa Nevada Las Vegas and Reno Washington Seattle, Everett, and the surrounding Arizona Phoenix and the surrounding Texas Dallas–Fort Worth & Austin Ohio Dayton, Cincinnati Colorado Denver and the surrounding What We Offer * Competitive compensation aligned to your placement — base salary of 200-225K. Once you are in place as a GM at one of our locations, you will become eligible for additional compensation (performance bonuses and company equity) plus additional perks! * Relocation assistance to your matched market. * Direct mentorship from active General Managers as you ramp into the seat. * Full benefits package — medical, dental, vision, 401(k) match. * The backing of a national platform with the growth trajectory of a company that's just getting started. Why Champions Group We're not asking you to wait for a title to open up — we're asking you to get ready for it now. If you've led a team in this industry and you're ready for full P&L ownership, or you're already a GM ready to step up to a bigger platform, this is how you get in front of your next seat before it's posted. #CGHP Pay Range $200,000—$225,000 USD About Champions Group:  Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. With the mission to maintain long term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing and electrical products. Champions Group Holdings includes brands from across the country, including Adeedo!, ASI, Bee's Plumbing, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, JW Plumbing Heating and Air, Lex Cooling, Heating, Plumbing & Electrical, M and M Heating, Cooling, Plumbing & Electrical, McAfee Heating and Air, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning and Timo’s Air Conditioning & Heating.  We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.    Champions Group Privacy Policy [https://championsgroupholdings.com/privacy-policy/]