Technical Partner Manager

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The Global Partner Engineering and Operations (PE&O) team is part of Stripe’s Global Partnerships organization and is  responsible for managing the technical and operational aspects of new and existing product partnerships and programs. Positioned at the intersection of product, engineering, and partnerships, we focus on technical operational execution and optimization with financial ecosystem partners. We drive smooth technical onboarding and implementation with financial partners, we manage the ongoing engagement between Stripe and its partners, and we monitor and optimize stringent quality and performance targets. Our team also drives partner-agnostic programs and initiatives to address broad ecosystem challenges and builds technical solutions and tools that enhance operational efficiency and scalability. WHAT YOU’LL DO We are seeking a knowledgeable and proactive Technical Partner Manager to join our Global Partner Engineering & Operations (PE&O) Network partnerships team at Stripe. In this role, you will be responsible for building and maintaining strong relationships with our partners, facilitating technical integrations and launching new capabilities with new and existing partners, and ensuring the optimal performance of our solutions with financial partners. The ideal candidate will possess a blend of technical expertise and account management experience, with a focus on driving partner success. RESPONSIBILITIES * Partner Management: Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support. * Technical Integration: Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time. * Performance Tracking: Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction. Regularly drive technical reviews to improve partner performance. * Cross-Functional Collaboration: Work across multiple Stripe teams—including Engineering, Product, and Partner Development—to support and drive process enhancements and technical solutions that benefit partners. * Incident Management: Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently. * Operational Efficiencies: Identify inefficiencies within Stripe’s operating model, proposing and driving effective solutions (including both technical and operational requirements) to address them. * Training and Support: Provide ongoing training, documentation and support to partners, helping them leverage Stripe’s technology and products effectively. * Feedback Collection: Gather feedback from partners to inform improvements in internal processes and product functionalities, ensuring customer needs are addressed within the organization WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Bachelor’s degree in Business Administration, Computer Science, or a related field. * Minimum of 5 years of experience in partner management, technical project management, or business operations, especially managing external partnerships. * Proven ability to drive medium to large-sized technical projects in collaboration with external partners and cross-functional internal stakeholders. * Strong analytical and problem-solving skills, with experience leveraging data to enhance decision-making. * Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders. * Willingness to travel (30%) as partner needs require, and occasional off hours /rotational coverage for incidents. PREFERRED QUALIFICATIONS * Experience in banking, e-commerce, or payments; with knowledge of payment technologies and ecosystems is preferred.. * Basic to intermediate proficiency in SQL and XML is preferred. * Experience working in a SaaS or cloud-based technology environment. * Ability to thrive in an unstructured, fast-moving environment.

Telavox AB

Partner Technical Account Manager Are you passionate about building strong relationships, solving problems, and creating great customer experiences together with partners? Do you enjoy combining technical support with proactive guidance? As a Partner Technical Account Manager, you’ll play an important part in supporting and developing our partner network, making sure our resellers and their customers get the best possible experience with Telavox. About the job 🧑‍💻 Our partners are key to Telavox’s success. They range from smaller teams to larger organisations, with 2 to 50 employees, spread across around 200 offices nationwide. Today, our partners represent half of our revenue - making this a business-critical and highly valued part of Telavox. As part of our Partner Technical Account Manager team, you’ll work closely with our resellers to ensure they feel supported, confident, and equipped to help their customers succeed with Telavox. In this role, you’ll be the go-to person for several of our partners. You’ll support them in their daily work, handle partner-related matters, and provide both reactive and proactive technical guidance. Your work will include: Supporting partners through meetings, phone calls, and email Handling different types of partner-related cases and questions Providing proactive advice and technical guidance Building, maintaining, and developing strong partner relationships Working closely with the Partner Sales team to create the best possible partner journey Helping our partners deliver an excellent experience to their customers Some of our partners have worked with Telavox for many years, while others are newer to the collaboration. That means you’ll meet partners with different needs, levels of experience, and ways of working - and your ability to adapt, build trust, and create long-term value will be key. About you We believe you are a relationship-driven and service-minded person who enjoys helping others succeed. You are confident in communicating with different stakeholders and know how to balance problem-solving, support, and business understanding. You probably enjoy working in a role where no two days are the same, and where you get to combine technical understanding with close collaboration and partner success. To thrive in this role, we believe you: Enjoy building long-term relationships and creating trust Have a strong service mindset and a proactive way of working Are confident communicating by phone, email, and in physical meetings Fluent in Swedish and English, both written and spoken Like solving problems and guiding others toward the best solution Are structured, responsible, and comfortable handling several tasks at once Enjoy working closely with both partners and internal teams Bring positive energy and contribute to a fun and collaborative work environment At Telavox, having fun at work is part of who we are. We want our partners to feel that same energy in every interaction with us — and as a Partner Technical Account Manager, you’ll be a key part of making that happen. Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  Please note that this position will remain open for applications throughout the summer. However, we will not be conducting interviews during July. Interviews will be scheduled from the beginning of August. 🏖️☀️ For questions, please reach out to HRBP Terese Arnkvist at terese.arnkvist@telavox.com. Learn more about what we do! ⬇️

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    THE ROLE   Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. As a Project Manager / PMO, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5 YEARS of experience, a growth mindset and a drive to make a lasting impact.  We are looking for a strong Project Manager / PMO to support the Client domain portfolio and drive cross-team initiatives across the broader Omnichannel landscape, including Client, eCommerce, and Data. This role requires someone who can operate in a hybrid delivery environment, combining Waterfall project management discipline with Agile ways of working. The person will be expected to manage both portfolio-level governance and hands-on project delivery for complex,  cross-functional initiatives involving multiple IT teams, business stakeholders, architects, vendors, and delivery partners. A strong technical background is required. The ideal candidate should be comfortable working closely with architects and technical leads to build detailed project plans, track technical activities across teams, identify dependencies, and follow up on execution with the right level of precision. We are looking for someone who is structured, proactive, and able to connect business priorities with technical execution. This person should not only report project status but also actively drive delivery, clarify ownership, challenge unclear plans, and help teams move forward. The ideal candidate is comfortable working in a fast-paced environment with multiple stakeholders, complex dependencies, and evolving priorities. They should bring strong PMO discipline, solid project management expertise, and enough technical depth to be credible with architects, engineers, and delivery teams. You will thrive in this role if you are:  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting Role responsibilities Portfolio Management • Manage and maintain the Client domain project portfolio, including project status, timelines, risks, dependencies, budget indicators, and key decisions. • Prepare and facilitate portfolio governance meetings, including weekly project reviews, monthly check-ins, and executive-level reporting. • Consolidate inputs from multiple teams and ensure portfolio information is accurate, up to date, and action-oriented. • Track project prioritization, delivery capacity, major milestones, and business/technical impacts across the portfolio. • Identify portfolio-level risks, conflicts, dependencies, and resource constraints, and escalate them when needed. • Support the definition and improvement of PMO standards, templates, reporting, and governance practices. Project Management — Hybrid Waterfall / Agile • Lead cross-team initiatives across the Client domain and the broader Omnichannel macro-domain, including eCommerce, Client, and Data. • Build and maintain detailed project plans covering business, functional, technical, architecture, development, integration, testing, deployment, and change management  activities. • Work closely with architects, product owners, technical leads, QA, business teams, and vendors to define delivery plans and track execution. • Manage project scope, timelines, dependencies, risks, assumptions, decisions, and action  plans. • Work closely with Product Owners and Delivery Managers to ensure that waterfall project requirements are properly integrated and executed within each team’s Agile  organization and delivery cadence. • Ensure clear communication between business stakeholders, IT teams, and leadership. • Drive execution follow-up and ensure that technical and functional activities are progressing according to plan. • Support UAT, release preparation, deployment readiness, CAB preparation, and post-golive follow-up when applicable. Technical Coordination • Partner with solution architects and technical leads to understand system impacts, integration points, technical dependencies, and delivery constraints. • Track technical activities across multiple teams, including Salesforce, mobile apps, data platforms, integrations, eCommerce, and downstream systems. • Ensure technical plans are detailed enough to identify ownership, sequencing, dependencies, risks, and blockers. • Challenge unclear plans, missing ownership, unrealistic timelines, or incomplete technical assumptions. • Facilitate alignment between architecture, product, engineering, QA, security, infrastructure, and support teams.   MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * Proven experience as a Project Manager, Technical Project Manager, or PMO in a complex IT environment. * Strong experience managing project portfolios and cross-functional technology initiatives. * Ability to work in a hybrid delivery model combining Agile and Waterfall methodologies. * Strong technical understanding and ability to work closely with architects and technical teams. * Experience building detailed project plans for complex initiatives involving multiple  systems and teams. * Strong ability to track dependencies, risks, technical activities, milestones, and delivery commitments. * Excellent communication skills, with the ability to interact with both technical teams and senior stakeholders. * Strong organizational skills, attention to detail, and ability to bring structure to complex or ambiguous situations. * Ability to operate independently and proactively drive follow-up, alignment, and issue resolution. * Experience working with distributed teams and multiple time zones.   NICE TO HAVE QUALIFICATIONS   *  Salesforce ecosystem knowledge is a strong plus, especially Salesforce Service Cloud, Marketing Cloud, CRM, or clienteling-related platforms. * Experience in retail, luxury, omnichannel, CRM, clienteling, eCommerce, or data-related domains. * Experience with Jira, Confluence, Smartsheet, Microsoft Project, PowerPoint, Excel, or similar project/portfolio management tools. * Experience with release management, CAB processes, UAT coordination, and production deployment planning. * Experience working with external vendors and system integrators.   LOCATION & TIME ZONE REQUIREMENTS * Availability in the New York City time zone is mandatory. * New York City location is preferred but not mandatory. * Remote candidates may be considered if they can fully operate on NYC working hours and support regular collaboration with NYC-based teams.   COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   This is a full-time position based in Toronto/Montreal, Canadá.  Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.   YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.