Customer Success Manager- US (Mid West and West Coast)

Cropster

ABOUT THE ROLE As a Customer Success Manager at Cropster, you will serve as a trusted advisor to existing customers within your designated region, driving revenue growth while fostering long-term relationships. This vital role focuses on helping customers achieve desired outcomes through effective product utilization by driving adoption, retention, and growth, aligning customer needs with product capabilities, and reducing churn while strengthening loyalty. This role is ideal for someone who excels at building strong customer relationships, understands business and product strategy, and is passionate about driving customer success, retention, and long-term growth. WHAT YOU'LL DO Customer Engagement  * Conduct regular customer check-ins to align product capabilities with desired outcomes, optimize feature utilization, and recommend subscription enhancements. * Lead discovery calls, product demos, and consultative conversations with existing accounts. * Guide new customers through onboarding and platform adoption, identifying opportunities to increase value through additional services. * Partner with an expansive existing customer base to minimize churn and maximize value. Revenue Growth * Drive recurring revenue by identifying expansion opportunities and upselling existing customers. * Analyze account performance and provide actionable recommendations for growth. * Re-engage inactive customers through proactive outreach, relationship building, and identification of upsell or cross-sell opportunities. * Track and report on pipeline, account activity, and key metrics that support revenue growth. Team Collaboration * Gather and communicate customer feedback, insights, and feature requests to support product and marketing initiatives. * Collaborate cross-functionally with internal teams to deliver a seamless customer experience and support business objectives. WE ARE LOOKING FOR SOMEONE WITH * A Bachelor's degree in Business, Marketing, or a related field. * Several years of experience in a Customer Success or customer service role, ideally in a B2B SaaS environment, with a track record of increasing customer retention and satisfaction. * Written and verbal fluency in English and Spanish. * Strong communication and a passion for delivering a top-notch customer experience. * Demonstrated ability to manage multiple accounts, drive growth, retain customers, and expand business opportunities. * Organized and self-motivated with strong analytical and problem-solving skills. * Comfortable working independently in a fast-paced setting. * A goal-oriented mindset and the persistence to follow through on sales opportunities. THAT SAID, WE’D BE PARTICULARLY DELIGHTED TO HIRE SOMEONE WITH * Experience in the coffee industry or familiarity with Cropster’s market. * Proficiency in CRM platforms such as HubSpot or Salesforce. * Understanding of technical SaaS products and subscription-based models. * Willingness to travel occasionally (up to 15%) for industry events and customer visits. This role is ideal for someone driven by customer success, strategic growth, and fostering ongoing customer engagement. If you enjoy solving complex challenges, creating exceptional customer experiences, and building lasting partnerships, you will make a meaningful impact at Cropster. For optimal team collaboration across global time zones, qualified candidates located in the Mid-West and East Coast will be prioritized.   WHAT YOU CAN EXPECT The base salary range for this position is $70K to $80K USD gross/year + 20% bonus potential.  We look at factors like your experience, location and individual qualifications to determine our offer. Additional benefits include medical, dental and vision health plans, employer-provided HRA, 401k with employer contribution, budgets for education & wellbeing, and professional development, remote work and home office, very flexible working hours without core hours, paid time for volunteer work, access to mental health support, and discounts for really great coffee. We also make our best possible offer upfront - no games! APPLY NOW We look forward to receiving your application! If you have any questions, don't hesitate to contact our team at jobs@cropster.com. This position is open for immediate hire.  Currently, Cropster will only employ those who are legally authorized to work in the US for this opening.

Aurelian

ABOUT AURELIAN Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need. AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies. CORA supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch. The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it. Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by New Enterprise Associates and Y Combinator. Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country. ABOUT THE ROLE As a Customer Success Manager (remote, based in the Pacific time zone and within 1 hour of a major airport), you are the long-term partner to the customers who rely on Aurelian. You take the relationship forward after handoff from the Implementation Manager six weeks after the customer goes live and own it from there; you ensure that every customer gets extraordinary value from our platform, renews with confidence, and grows their investment over time. You’ll manage a portfolio of 20-30 accounts within a regional territory, and you'll be the person your customers trust to understand their world and advocate for their success. This is an early-stage role, which means there’s no finished playbook waiting for you. You'll help build the processes, standards, and frameworks that define Customer Success at Aurelian. If you see open space as an opportunity rather than a gap, you’ll thrive here, but it’s certainly not for everyone. While the company is headquartered in Seattle, Customer Experience (Implementation, Customer Success, Customer Support) is a national, remote team. Your peers will be the Customer Success Managers of the Central and Eastern regions, and you will report to the Head of Customer Experience.   WHAT YOU'LL DO * Own renewals and customer growth. You’ll lead the full renewal cycle and build the case for it long before a contract is up so renewing feels like a natural next step, not a negotiation. You’ll spot opportunities to expand what customers do with Aurelian, introduce them to products that fit their needs, and partner with our sales team to bring those opportunities to life. * Keep customers healthy. You’ll stay close to how your customers are doing through platform data, the conversations you have, the feedback they share, and your own instincts. You’ll catch risks early and act on them before they grow, and you’ll help design the health-tracking systems we use to do this well across the team. * Run strategic relationships. You’ll establish a rhythm of meaningful, well-prepared meetings with each customer that demonstrate real, measurable value. You’ll visit customers on-site to deepen relationships and understand their operations and opportunities firsthand. * Be the product expert. You’ll know Aurelian deeply and help customers continuously optimize how they use it. You’ll carry their feature requests back to our engineering team with clear context, surface ideas of your own based on patterns you see across your accounts, and close the loop when their needs are met. * Champion the customer and the company. You’ll advocate for your customers internally while keeping them excited about the road ahead. You’ll surface great customer stories for our marketing team, grow a network of customers willing to serve as references, and help turn quiet successes into visible ones. * Build the function. You’ll document what works, codify lessons from every renewal and review, and shape the Customer Success playbook for yourself and your teammates, both current and future. You’ll do what it takes to ensure customers are well taken care of, including handling frontline support (responding to customer feedback) for your accounts. As we build out a dedicated support team, this responsibility will evolve and transition. WHAT WE'RE LOOKING FOR * Experience in 9-1-1/public safety – you have meaningful experience inside a PSAP/9-1-1 center, and you bring a customer-centric mindset thanks to history in Customer Success-adjacent roles at another company serving PSAPs. * A builder’s mentality – you’re energized by creating something from scratch and having real influence over how the role, the team, and the company take shape. * Exceptional communication – you run productive meetings and write clearly and concisely. You’re as comfortable presenting to senior leaders as you are talking with frontline staff. * Analytical instincts – you’re comfortable working with data to spot trends, build a narrative, and back up your recommendations. You bring savvy with AI tools and an openness to using them in new ways. * A proactive disposition – you don’t wait for problems to find you. You track them down and act. * Based in the Pacific time zone, less than one hour from a major airport, with a willingness to travel (~10%) to customer sites and regional events as the work requires. To learn more about what it's like to work at Aurelian, visit our About Us page and follow us on LinkedIn to stay up to date! We encourage you to apply even if you don’t meet every qualification listed above. We believe exceptional people come from many different backgrounds, and we’d rather connect with you than miss the opportunity. Come do the best work of your life and join us in shaping the future of critical technology that truly matters. FOR FULL-TIME ROLES, AURELIAN OFFERS A VARIETY OF BENEFITS, INCLUDING: * Comprehensive Medical, Dental, Vision & Life insurance * 401(k) * Unlimited PTO * Company-wide offsites * Equipment stipend * Relocation assistance * Daily delivered lunches (on us) * Office in Seattle * Start-up Equity

Smartsheet

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking change agents to join our West Coast Commercial Sales Team as an Account Executive. You will be responsible for increasing software sales and driving expansion across a territory of accounts. You will be motivated, passionate, and opportunistic. You will be a proactive and curious member of the commercial sales team, identifying growth opportunities for clients before they identify a need or gap for themselves. This remote role is part of the Commercial Sales team based in the US and reports a Manager, Commercial Sales. You Will: * Build and manage a sales pipeline to meet or exceed software and services sales quotas within your book of business * Execute a solution-based sales process encompassing multiple groups within our commercial mature accounts equivalent to (500-4,999 employee size) * Develop new business opportunities within existing customers by analyzing and proactively targeting high-value needs across multiple departments and lines of business * Leverage existing relationships to expand Smartsheet's footprint and drive revenue or growth during renewals * Expand Smartsheet brand awareness at the c-suite, operational and team level * Facilitate and manage partnerships with Sales Engineers, Solutions Consultants and Customer Success teams to support full sales cycle and close business * Create and maintain Joint Engagement Plans for strategic solution deals * Maintain accurate and up-to-date records in Salesforce leveraging MEDDICC qualification guidelines to accurately forecast * Utilize existing sales enablement tools to successfully implement a territory plan. Identifying top accounts through in-depth account research using internal tools as well as external customer-related resources Smartsheet footprint can add value to the client's business You Have: * 5+ years full sales cycle management with a history of proven performance in the SaaS space * 3+ years of experience managing customer relationships and maintaining relationships in a B2B environment * A thorough understanding of a SaaS evaluation process and have the ability to execute on each stage in the sales cycle * 3+ years of experience working with multiple functional departments and roles to manage customer life cycle from initial engagement through implementation to renewal * The ability to research accounts to uncover opportunities for up-sell within existing plans, and multi-thread opportunities across the organization * Experience using CRM and power BI software (Salesforce and Tableau) to track daily activities, key metrics and gain territory insights * Passion for working with new technologies and technical concepts * Bachelor's degree or the equivalent combination of other post-secondary education   Current US Perks & Benefits: * Employer subsidized medical/vision and dental coverage for full-time employees * 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) * Monthly stipend to support your work and productivity * 15 days PTO, plus Sick Time Off * Up to 24 weeks of Parental Leave * Personal paid Volunteer Day to support our community * Opportunities for professional growth and development including access to Udemy online courses * Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account * Teleworking options from any registered location in the U.S. (role specific)  * US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans * US employees receive 12 paid holidays per year Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $75,000—$95,000 USD   Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.  If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.   #LI-Remote