Unknown Employer · Sweden
Help Desk Support Technician- Day Shift
Description Who We Are At nLIGHT, we are constantly on the cutting-edge of laser technology in a massively growing market. We are a leading provider of high-pow...
Description Who We Are At nLIGHT, we are constantly on the cutting-edge of laser technology in a massively growing market. We are
a leading provider of high-power semiconductors and fiber lasers for industrial, microfabrication, and aerospace & defense
applications, to name a few. Our lasers are changing not only the way things are made, but also changing the things that can be
made. Headquartered in Camas, Washington, nLIGHT is a publicly listed company (NASDAQ: LASR). IT HELPDESK TECHNICIAN The
Information Technology (IT) Help Desk is the first point of contact for staff seeking technical assistance. IT Help Desk
Technicians provide technical support over the phone, email, and in-person for our Vancouver, Camas, Hillsboro, and remote teams
for issues they may encounter in the operation of software, hardware, and operating systems for both onsite and cloud-based
systems. Maintains passwords, data integrity, and file system security for the desktop environment. This position will be based
out of our Camas Headquarters but may be required to travel to our Vancouver and Hillsboro locations to cover vacations. This
position also requires an on-call rotation within the team. We’re looking for a self-motivated individual, with strong customer
service orientation, who can work with little to no supervision in support of our employees. ESSENTIAL FUNCTIONS /
RESPONSIBILITIES: Provides user assistance with Windows 11, 10, 7, XP operating systems. Provides technical support remotely,
online, and face to face. Performs diagnostic tests, modifies, or repairs hardware to the board or component level. Establishes
and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials. Supports
desktop, laptop, and mobile device systems. Troubleshoots and implements desktop/laptop hardware. Manages user accounts,
computers, and groups in Active Directory and Office 365 Maintains and supports Audio/Video conferencing systems. Resolves service
requests and documents details based on work performed in Jira SM ticket tracking system. Follows up with users to ensure a
positive resolution of tickets. Provides user assistance with enterprise applications; Office 365, SharePoint, and other software.
Provides direct technical support to the executive staff. Troubleshoots basic networking. Performs work in office setting, as well
as on factory floor and in cleanroom environment. Demonstrates and maintains open communication to foster a culture based on
mutual respect and trust. Handles confidential and sensitive matters relating to all aspects of IT. Able lift objects weighing up
to 30lbs. Able to gown up and provide support within a FAB (Clean Room) QUALIFICATIONS & EXPERIENCE: Enthusiastic to learn new
skills and provide excellent service to internal customers. A+ or comparable hardware certification is desired. College or IT
trade school degree is desired. Experience in a manufacturing or similar environment is preferred. Must be self-motivated and able
to work independently at times. Must have the ability to apply knowledge and skills to complete a wide range of tasks. Ability to
work onsite M-F in Vancouver, as well as travel between locations, as needed. Exceptional customer service, problem-solving, and
analytical skills Ability to perform duties with integrity, honesty, and professionalism. The ability to communicate effectively,
both orally and in writing Ability to complete tasks in creative and effective ways. Ability to work on assignments requiring
considerable judgment and initiative in resolving issues or in making recommendations. Ability to use sound judgement, use
discretion, and escalate issues, as appropriate to IT leadership. Ability to protect confidential and proprietary information.
Understands implications of work and makes recommendations for solutions. Ability to work overtime and weekends, as needed. The
successful candidate may be required to travel internationally and domestically from time to time – usually no more than once or
twice a year. The successful candidate will be on a paid on-call rotation – generally 1 week per month. nLIGHT is proud to offer
comprehensive COMPENSATION AND BENEFITS: Pay depends on qualifications: Help Desk Technician I: $22.93 - $28.70 Help Desk
Technician II: $24.45 - $31.80 Target Cash Bonus with potential payout of up to 2% of earned wages 120 hours of paid Vacation per
year, plus paid Sick Leave and 10 paid Holidays Eligible for health benefits on the 1st day of the month after your start date
Medical, Dental and Vision Benefits, including prescription and orthodontia with employee-paid premiums as low as $40.00 per pay
period Company paid Short-Term and Long-Term Disability, and Life & AD&D Insurance Employee Assistance Program Aflac Supplemental
Insurance Flexible Spending and Health Savings Accounts Employee Stock Purchase Plan 401(k) with company match and immediate
vesting Jury Duty and Bereavement Leave Pay Tuition Assistance Pet Insurance nLIGHT is subject to US Export Control regulations.
To qualify for this position, you must be a US Person (that is, a US citizen, lawful permanent resident, or protected individual
granted asylum or refugee status). Equal Opportunity Employer. All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status,
disability, or age. For more information about our commitment to equal employment opportunity, please see this government poster:
Know Your Rights: Workplace Discrimination is Illegal . If you are an individual with a disability and need a
reasonable accommodation in the application or hiring process, please contact Human Resources at (360) 566-4460 or
[email protected] . E-Verify Participation: nLIGHT participates in the E-Verify program. This employer will provide the Social
Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new
employee’s Form I-9 to confirm work authorization. For more information, please review the following notices: E-Verify
Participation Poster Right to Work Poster
Role
Help Desk Support Technician- Day Shift
Category
Information Technology
Published
July 18
Deadline
August 17
Source