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Payment Services Associate II - Checks
Description The Associate II, Payment Services (Deposits) processes a high volume of daily banking transactions in a timely and complete manner through a variet...
Description The Associate II, Payment Services (Deposits) processes a high volume of daily banking transactions in a timely and
complete manner through a variety of complex technology systems. This position also proactively conducts quality control measures
(QC) on assigned processes. The Associate II consistently evaluates transactions for critical risk including approval/limit
requirements and fraud, reporting internally or contacting the member as appropriate. Here’s what you can expect from the job and
what you need to be successful: What You'll Do: Process a high volume of daily transactions including wire transfers (Domestic,
Foreign, Exceptions, Outgoing), Automatic Clearing House (ACH) originations, mobile deposits, mailed in payments, lockbox payments
and Person to Person (P2P) transfers Navigate a variety of complex technology systems with various processing functions and
deadlines, meeting department Service Level Agreements (SLAs). These systems include core processors for deposit accounts (Fiserv
DNA), GFX for wire transfers (Finastra), Ensenta (Jack Henry) for mobile banking and ATM transactions, Alkami for online banking,
Fed Advantage for ACH processing, PNC for foreign currency and checks, and Single Point (US Bank) for lockbox research Proactively
review and research transactions for potential fraud; prepare full report on suspicious transactions and send to Fraud Liaison for
further review Conduct research and validation as required in processing mailed in payments, lockbox payments, online banking
transactions and Bill Pay transactions Communicate with members and internal partners as appropriate to achieve positive and
responsive customer service Respond to inquiries from internal associates assisting members regarding payment/deposits Assess
member financial resources using the core system to complete transactions Adhere to appropriate levels of approval and limit
requirement in evaluating transactions Research and resolve member, vendor and internal issues by adjusting processes as
appropriate Perform testing for periodic system upgrades and enhancements Actively provides feedback around process improvements
to support effectiveness in operational functions, procedures and work methods Assists with projects as a Subject Matter Expert
for testing, business requirements, process mapping Essential Skills: Minimum one year’s experience in the financial industry,
ideally in payment operations or back-office operation Experience handling sensitive information in a confidential manner
Experience in reviewing and identifying suspicious/fraudulent activity is preferred Strong analytical and problem-solving skills;
ability to resolve complex issues with minimal direction Ability to effectively prioritize tasks, handling a variety of
responsibilities simultaneously Proficiency with current version Microsoft Office Suite products (Word, Excel, PowerPoint and
Outlook) Certification/License: N/A Minimum Education: High School Diploma with some post-secondary education preferred Location:
Hillsboro Corporate Office – Hillsboro, OR 97124 (HYBRID) Target Compensation in Hillsboro, OR: $22.33 to $26.68 per hour + annual
bonus Who We Are: What makes First Tech different? Click here to learn more! Every great journey begins with a bold idea—and ours
is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has
fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.
Employees are eligible for: Traditional medical, dental, and vision coverage Generous 401(k) match Paid Time Off: - You’ll accrue
up to 15 days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
Paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject
to standard account requirements and underwriting criteria Employment Statements: First Tech is an equal opportunity employer, and
we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color,
religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected
characteristics. If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please
send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those
inquiries concerning a request for reasonable accommodation will be responded to from this email address First Tech is not
currently offering Visa transfer or sponsorship for this position
Role
Payment Services Associate II - Checks
Category
Payments & Deposits
Published
July 18
Deadline
August 17
Source