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Sr. Manager, Strategy & Governance
Description The Sr. Manager, Strategy & Governance provides leadership and oversight of vendor relationships and outsourced service delivery across the organiza...
Description The Sr. Manager, Strategy & Governance provides leadership and oversight of vendor relationships and outsourced
service delivery across the organization. This role ensures vendors consistently meet quality, performance, and contractual
expectations while aligning vendor strategies to support operational objectives and enterprise priorities. Here's what you can
expect from the job and what you need to be successful: Job Duties: Leads and develops teams responsible for vendor oversight,
ensuring consistent execution of vendor management practices, accountability, and alignment with organizational goals Establishes
and drives vendor management strategies, including selection, onboarding, performance evaluation, and offboarding processes to
support business needs Oversee negotiation and administration of vendor agreements, including service levels, performance metrics,
and commercial terms, to ensure value, risk mitigation, and compliance Monitors vendor performance against defined standards and
proactively addresses service, quality, and operational issues through effective escalation and resolution practices Partners with
internal stakeholders to understand business requirements and ensure vendor capabilities and services effectively support
operational and strategic objectives Provides direction in resolving complex vendor-related challenges that require analysis
across technical, operational, and contractual dimensions Ensures adherence to organizational policies, regulatory requirements,
and risk management practices related to third-party relationships Drives continuous improvement of vendor management processes,
tools, and governance frameworks to enhance efficiency, transparency, and service delivery outcomes Contributes to planning and
management of budgets related to vendor services, identifying opportunities for cost optimization and improved return on
investment Influences cross-functional practices and decision-making to strengthen vendor performance, service delivery models,
and enterprise-wide consistency Essential Skills: Required Experience: 6+ years of experience in vendor management, supplier
governance, or third-party risk management. Minimum 2 years of experience leading a diverse team including hiring, coaching and
performance management Demonstrated ability to negotiate complex agreements and manage vendor performance against defined service
levels and expectations Strong analytical and problem-solving skills with the ability to address multifaceted issues and recommend
effective solutions Proven leadership capabilities with experience developing teams and driving performance in a complex,
cross-functional environment Ability to build and maintain effective relationships with internal stakeholders and external
partners at varying levels of the organization Strong communication skills with the ability to influence decisions and convey
complex information clearly Knowledge of risk management, compliance, and governance practices related to third-party vendor
relationships Ability to manage competing priorities, balance operational demands, and contribute to broader business planning
efforts Required Education: Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a
degree), advanced degree preferred. Location: Hillsboro Corporate Office | Hillsboro OR 97124 OR Marlborough Corporate Office |
Marlborough, MA Target Compensation: $131,000 - $157,000 base pay + Annual Bonus Benefits options include : Traditional medical,
dental, and vision coverage Generous 401K company match Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In
addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special
employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is
subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more!
First Tech is not currently offering Visa sponsorship or transfer for this position #LI-MG1
Role
Sr. Manager, Strategy & Governance
Category
Operations
Published
July 18
Deadline
August 17
Source