About Us:

ImageTrend, LLC. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We

deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and

preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients,

and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis,

creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent,

passionate about making a difference through the work we do together!

Description:

Under the direction of the Technical Writing Manager, the Technical Writer serves as a subject matter contributor for product

documentation, developing and maintaining clear, customer-focused content that supports adoption, feature awareness, and product

success across one or more software solutions. This role oversees the development and continuous enhancement of product

documentation, ensuring information is accessible, accurate, and aligned with evolving customer and business needs.

The Technical Writer creates user focused content that supports product releases, enhances the customer experience, and

contributes to improvements in documentation processes, tools, and standards.

What You'll Do:

Develop and drive the documentation planning and content strategy for assigned products, identifying content needs,

prioritizing initiatives, and coordinating documentation efforts that support product releases, customer adoption, and ongoing

knowledgebase optimization

Coordinate and deliver documentation initiatives and deliverables through the product development cycle to support product

launches and releases, enhancements, and customer adoption, balancing release-driven priorities with ongoing content

optimization efforts

Produce and continuously improve user-facing content, including help documentation, release notes, and instructional videos,

leveraging subject matter expertise and AI-assisted workflows to create, refine, and maintain clear, accurate, and usable

content for end users

Manage content organization and governance within multiple knowledgebases, including navigation structure, indexing,

cross-product linking, taxonomy, table of contents management, and content lifecycle updates; optimize content discoverability

and usability for both customers and AI-powered search and retrieval experiences

Build strong partnerships across technical and business teams to translate complex product functionality into clear,

customer-focused documentation and learning resources

Champion consistency across documentation by applying established standards and contributing recommendations that improve

documentation practices, governance, and team efficiency

Utilize AI-assisted tools, such as generative AI and Copilot, to support and accelerate content creation, editing, and

documentation updates while maintaining quality and accuracy

Build and refine AI prompts, templates, or workflows to improve efficiency and consistency in documentation development
Utilize tools such as MadCap Flare, Camtasia, Salesforce, GitHub Copilot, and source control systems to create and publish

content

Analyze documentation usage trends, customer feedback, and support insights to identify opportunities for content improvement

and knowledge gaps

Perform additional duties or tasks as assigned

Requirements:

Bachelor’s degree in Technical Writing, Communications, or a related field, or an equivalent combination of education and

relevant experience

Proven professional technical writing experience, preferably within a software or technology environment
Demonstrated ability to develop user-focused content using modern authoring tools such as MadCap Flare or similar platforms
Experience with HTML, XML, and content management systems
Ability to manage multiple priorities, meet deadlines, and work independently with minimal oversight
Familiarity with generative AI tools and an interest in applying them to technical documentation workflows
Demonstrated ability or curiosity to leverage AI tools to support content development while maintaining accuracy and clarity
Strong collaboration and communication skills, with the ability to work effectively across teams
High attention to detail with strong organizational skills and a proactive approach to problem-solving
Ability to maintain discretion when handling proprietary and confidential information
Enthusiasm for learning and expanding knowledge or skills
Strong work ethic, integrity, honesty, collaboration and team orientation
Ability to travel as required, up to 10%

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least

3 days after the posting date listed.

Position Salary Range: The annual base salary range for this full-time role is $65,000- $85,000 USD + bonus + benefits + perks +

community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant

qualifications.

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We

celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our

business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender

identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information,

political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations

are available for applicants with disabilities.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at

952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by

applicable law.

ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation.

Please visit everify.gov to learn more.

Role

Technical Writer

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