Senior Product Marketing Manager

Goodstack

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place. Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re building something truly extraordinary. OUR MISSION Our mission at Goodstack is to revolutionize how the world does good 🌎. As a fast growth, AI-native social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams. Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference. In 2025 alone, we facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world’s leading platform that powers donations to nonprofits globally. To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey – we need you 🫵 JOIN US AS A CUSTOMER SUCCESS MANAGER (NORTH AMERICA)! We’re hiring a Customer Success Manager to own the post-launch relationship with our enterprise customers and ensure they adopt, scale, and renew year after year. You will become the primary day-to-day partner once the customer is live. You’ll drive adoption and engagement, manage operational requests and escalations, and ensure customers consistently realize value from Goodstack. You will also own renewals and upsells within the existing product footprint – including improving commercial terms, expanding usage, and growing geographic coverage. When there is whitespace for new products, you’ll qualify the opportunity and bring in the Account Executive to run the cross-sell process. You’ll work closely with Implementation (during handover), Solutions (when technical depth is required), and RevOps (to keep reporting, customer health, and forecasting disciplined). You’ll operate with clarity and control – reducing noise for customers while increasing value over time. AS A CUSTOMER SUCCESS MANAGER, YOUR MISSION WILL BE TO: * Own the customer relationship post-launch: Become the primary point of contact once live and run a structured operating cadence. * Drive adoption and outcomes: Ensure usage, engagement, and program performance are moving in the right direction. * Run day-to-day service with high standards: Manage requests, unblock friction, coordinate internal teams, and keep the customer confident. * Lead renewals end to end: Own the renewal process, timeline, stakeholder alignment, negotiation, and close. * Deliver upsell growth: Expand the existing product footprint (volume, usage, geographies, terms) tied to value delivered. * Spot and qualify cross-sell opportunities: Identify whitespace for new products, validate need, and bring in the AE to execute the sale. * Build executive trust: Maintain strong sponsor relationships and ensure senior stakeholders stay aligned to value. * Control noise and complexity: Ensure customers experience one coordinated Goodstack team and clear ownership. * Operate commercially and predictably: Keep account plans, renewal forecasts, and expansion signals documented and up to date. * Be a strong internal advocate: Translate customer needs into structured feedback for Product and Solutions without creating chaos. AFTER 12-18 MONTHS, SUCCESS WILL LOOK LIKE: * Your book of business is healthy, stable, and adopting – with clear value metrics and stakeholder alignment. * Renewal cycles are run early and cleanly, with high retention and minimal escalations. * You consistently grow existing customers through upsell (usage, volume, geography, terms) based on value delivered. * You surface high-quality cross-sell opportunities that convert because they’re well qualified and well timed. * Customers describe Goodstack as organized, responsive, and commercial – with a “one team” experience. * You are trusted internally as someone who runs accounts with discipline and judgment. * You’ve built a repeatable success rhythm that others can learn from and replicate. THIS ROLE IS A PERFECT MATCH FOR YOU IF YOU HAVE: * Commercial and customer led: You care about retention and growth, and you know how to do both without damaging trust. * Highly organized: You run tight cadence, clean documentation, and predictable outcomes across multiple accounts. * Confident in renewals: You can handle negotiation, procurement, and stakeholder alignment without hesitation. * Outcome driven: You focus on measurable adoption and value, not activity for activity’s sake. * Calm under pressure: You manage escalations and conflicting stakeholder priorities with composure. * Clear communicator: You simplify complexity and keep customers aligned without overloading them. * Proactive: You anticipate issues before they become problems and act early. * Collaborative: You know when to pull in Implementation, Solutions, or the AE – and when not to. * High standards: You deliver a premium experience consistently, even at pace. * Mobile: Willing to travel across North America and to London several times a year. IDEAL EXPERIENCE: * 5–10+ years in enterprise Customer Success, Account Management, or post-sales roles in SaaS. * Proven ownership of renewals and commercial negotiations in enterprise environments. * Strong track record driving adoption and value realization across complex stakeholder groups. * Experience supporting high-touch enterprise programs with technical or operational complexity. * Comfortable working cross-functionally with Product, Solutions, Implementation, and Sales. * Strong use of structured customer success frameworks (success plans, health scoring, QBRs). * Evidence of progression and increasing responsibility in fast-growing environments. * Based in Central or Western North America, with flexibility to travel regularly. BONUS IF YOU HAVE KNOWLEDGE OR LOVE OF: * Corporate giving, CSR, philanthropy, or nonprofit ecosystems. * Working with HR/People, CSR, or Corporate Affairs teams. * Multi-product SaaS platforms with workflow-heavy implementations. * Operating in Slack-based customer environments. * Translating customer insight into structured product feedback. 🇺🇸 WHAT YOU CAN EXPECT UPON JOINING OUR TEAM 💰 Salary reviews and share options becoming an integral part of our growth and share in the company's success 💝 Goodstack’s Workplace Giving ⚕️Private Health Insurance 🌞 $300 Brighten your day annual budget 🤓 $1,200 Learning & development annual budget 📚 Goodstack library ⭐️ Paid days off to volunteer for non-profit causes 🎤 Paid days to attend conferences 🥳 Paid day off on your birthday! 🌴 25 days annual leave, plus paid public holidays 💙 Paid sick leave 🧘🏽 Paid wellness leave ⚖️ Flexible working hours 🖥️ WFH budget upon joining 🌳 Ecologi Carbon Offsetting 🙌 … and so much more ABOUT US Since 2017, Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping, we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future, the depth and breadth of impact we can make through everyday actions will expand dramatically – benefiting both businesses and the world. Businesses are expected to deliver on both profit and purpose and those that don’t are falling behind. We’re here to make it easy for any company, anywhere in the world, to integrate good into what they do. Doing this empowers everyone – companies, employees, consumers, and communities – to contribute to positive change and take meaningful action. Let's do this! 💜 OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION We take pride in our diverse and growing team representing 20+ nationalities across 5 continents 🌍! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We’re excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all. Check out our Careers Page for more details!

9fin

About 9fin 9fin is the AI platform powering global debt markets — the world’s largest asset class at over $145 trillion. Debt markets are vast, global, and mission-critical, yet still run on fragmented data, PDFs, and manual workflows. 9fin replaces this broken infrastructure with a single platform that centralises proprietary credit data, deep analysis, and high-value workflows across global markets. Today, 9fin powers teams at 300+ blue-chip institutions worldwide, including global banks, asset managers, private equity firms, law firms, and advisors. The business is scaling at exceptional speed, with rapid expansion in the US and best-in-class retention driven by deep workflow adoption. We’re at a defining inflection point. With proven product-market fit and strong, global market pull, 9fin is accelerating toward becoming the category-defining platform for debt markets worldwide. THE OPPORTUNITY The Senior Product Marketing Manager will be responsible for leading the go-to-market (GTM) strategy and execution for product launches, creating impactful sales enablement materials, conducting market research, and collaborating cross-functionally to ensure the success of 9fin’s products. This role is ideal for someone with a strong background in B2B SaaS marketing who is passionate about driving product adoption and shaping the messaging and positioning for cutting-edge fintech solutions. WHAT YOU'LL WORK ON Every day is different, but here’s an example of the kind of things you’ll work on: * Develop and execute GTM strategies for new product launches, ensuring alignment with business goals and fostering collaboration between product, sales, and marketing teams. * Create sales enablement materials (presentations, case studies, battle cards, one-pagers) to support the sales team in effectively promoting the product. * Conduct market segmentation analysis to define target customer groups, tailoring messaging and marketing strategies to address their specific needs and challenges. * Define and communicate compelling product positioning that differentiates 9fin in the market and resonates with target audiences. * Stay informed on industry trends and competitor activities, providing insights that inform product and marketing strategies. * Collaborate with customer success teams to drive engagement, retention, and adoption through targeted campaigns and educational content. * Identify opportunities to boost product adoption and usage, working closely with sales, customer success, and product teams. * Track and analyze the performance of product marketing initiatives, using data and feedback to refine strategies and improve results. * Ensure alignment across product management, sales, customer success, and marketing teams on messaging, positioning, and execution of go-to-market activities. ABOUT YOU This role will be a great fit if you: * 7+ years of experience in product marketing, preferably in B2B SaaS or fintech industries. * Strong understanding of GTM strategies and product launch processes. * Proven experience in creating effective sales enablement materials and supporting sales teams. * Expertise in market segmentation, competitive analysis, and product positioning. * Excellent technical communication skills, with the ability to translate complex product features into clear, compelling messaging for various audiences. * Analytical mindset, with the ability to use data and performance metrics to drive decision-making and optimize marketing efforts. * Ability to collaborate effectively with cross-functional teams, including product, sales, customer success, and marketing. * Experience with performance tracking tools and product marketing metrics. * A proactive, self-starter attitude with a passion for fintech and innovation. OUR BENEFITS We’re a scaling start up and we enjoy sharing our success, when the company succeeds, we always reinvest that in our people. We also offer huge amounts of responsibility, an abundance of opportunity for growth and a platform to truly excel. Financial & Insurance * Competitive salary benchmarked at 75-90th% of market * Pension (your minimum contributions are 4% with 9fin matching up to 7%) * Private Medical Insurance * Paid sick leave with Income Protection for long periods of illness * Group Life Assurance * Season Ticket Loan & Cycle to Work schemes Time off * 25 holiday days per year * Local public holidays (with the ability to exchange them for alternative days) * Hybrid working model, to allow you the flexibility to decide how, where and when you do your best work * Work abroad for up to 3 months a year * 1 month paid sabbatical after 5 years of service * Enhanced parental leave & flexible working arrangements available Training & Culture * Professional learning and development budget * AI experimentation budget of £800 per employee to trial AI tools * Bi-annual team socials * Summer and Winter company social events A NOTE FROM THE HIRING MANAGER “At 9fin, we’re on a mission to revolutionize debt capital markets with technology that brings them into the modern age. As we grow, we’re looking for a Product Marketing Manager who’s passionate about fintech and driving the adoption of cutting-edge products. This role is all about crafting compelling messages, launching new products, and working closely with teams to ensure our solutions are positioned to succeed in the market. If you’re someone with a strong background in B2B SaaS, love creating impactful marketing strategies, and enjoy the fast pace of a growing company, I’d love to have you on our team. Join us as we reshape the future of debt markets!" — Madeline Thomas, Marketing Director, 9fin 9fin is an equal opportunities employer At 9fin we are dedicated to building and promoting a fair and inclusive workplace where everyone can reach their full potential and truly belong. We recognize that building diverse teams enables a more creative and productive environment. If you’re excited about this role but your experience doesn’t perfectly align with the job description, we encourage you to apply anyway. You might just be who we’re looking for — either for this role, or perhaps another.

Bureau

ABOUT BUREAU Bureau is a unified risk decisioning platform for Compliance, Fraud, and Transaction risks. Our platform is a single decision-making engine, powered by a 1 billion+ identity knowledge graph. Over 150 Banks, fintechs, retailers, and digital platforms use Bureau to verify identities faster and stop fraud earlier globally. Bureau has raised $50M+ from renowned Silicon Valley and global investors including Sorenson Capital and PayPal Ventures and is expanding rapidly from APAC to Americas, Europe, and beyond. WHY BUREAU? Bureau is building the infrastructure that makes digital identities and transactions safe and trustworthy for billions of people. The mission is big, the problems are complex, and the impact is real. We hire people who want that level of responsibility. People who move fast, build systems from scratch, and care deeply about turning strategy into execution. If you want predictability or narrow scope, this won't be your place. If you want to shape how a scaling global company operates—keep reading. About the Role - Senior Product Marketing Manager Bureau is looking for a Senior Product Marketer who can independently translate our market insight and thought leadership into compelling, tangible go-to-market assets. You’ll work directly with Sales, Product, and Leadership to define how Bureau tells its story across the Identity, Fraud, and Financial Services ecosystem. This is a hands-on role that blends strategic clarity with strong execution - ideal for someone who enjoys owning outcomes end-to-end without needing constant direction. What you’ll be doing Go-to-Market & Messaging * Develop and maintain crisp, differentiated messaging and positioning for Bureau’s solutions across verticals and geographies (India, SEA, MEA). * Translate complex product capabilities in identity, fraud, and risk intelligence into simple, customer-focused narratives. * Support new product and feature launches with GTM collateral, internal enablement, and post-launch analysis. Sales & Leadership Enablement * Work with the Sales and Leadership teams to convert Bureau’s GTM and thought leadership into decks, case studies, one-pagers, and videos that advance conversations and shorten deal cycles. * Build and maintain an asset library aligned to buyer stages and use cases. * Partner with Sales to ensure consistent messaging and positioning in every external touchpoint. Market Intelligence & Insights * Research and monitor market trends, competitors, and regulatory developments in financial services, fraud prevention, and digital identity. * Feed actionable insights back into Product and GTM strategy to influence roadmap and positioning decisions. Cross-Functional Collaboration * Work closely with Product, Growth, and SDR teams to ensure alignment between market needs and product narratives. * Own reporting and metrics on marketing asset usage, win-rates, and adoption by sales teams. What You’ll Bring To shine here, you should have: * 6 to 10 years of experience in Product Marketing or GTM for Enterprise SaaS, preferably in Identity, Fraud, or BFSI. * Proven ability to work independently with Sales and Leadership to conceptualize and produce GTM deliverables without daily supervision. * Demonstrated experience in messaging, enablement, and launch execution for B2B tech products. * Strong communication and storytelling skills with an analytical mindset. * Comfortable working in a high-velocity, entrepreneurial environment with tight cross-functional collaboration. * Familiarity with CRM and automation tools such as HubSpot, Salesforce, or equivalent. Nice to Have * Exposure to SEA or Middle East fintech markets. * Experience supporting enterprise sales teams with GTM collateral and competitive insights. * Previous background in enterprise sales or consulting before moving into marketing. OUR CULTURE * We hire self-motivated people and get out of their way * We value performance, not hours worked * Speed, ownership, and impact matter most COMPENSATION * Competitive salary + potential equity * Health benefits, flexible PTO, learning budget