Account Manager Lead

Fourvenues

FOURVENUES Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business. The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.  What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.  The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests. WHAT YOU'LL BE DOING * Client Relationship Management: Build and maintain strong relationships with key clients across the Iberia region (Spain). Drive adoption of our system through clear, proactive communication focused on building trust and maximising the value of the partnership. * CRM and Pipeline Optimisation: Continuously and accurately track the opportunity pipeline and manage all interactions in the CRM (HubSpot) with autonomy, ensuring account satisfaction and growth. * Cross-functional Coordination: Work closely with Development and Support teams, sharing strategic feedback, escalating relevant issues, and helping optimise the customer experience. * Client Onboarding: Guide new clients through the onboarding process, ensuring the setup and customisation of our system are aligned with their needs and that they experience a smooth and efficient implementation. * Usage Analysis and Optimisation: Monitor feature adoption and system performance across each account, proposing improvements and optimisation strategies to increase customer satisfaction and return on investment. * Activity Documentation and Reporting: Maintain detailed records on the status and usage of each account, producing regular reports to provide visibility on performance and improvement opportunities. YOUR PROFILE * 2–5 years of experience in similar roles within SaaS environments, with a strong focus on account management, system configuration, and customer support. * CRM and analytical skills: Experience using CRM platforms to manage customer accounts and analyse data to support strategic decision-making. * Professional English (B2 or above): Ability to communicate confidently with international clients. * Mobility: Full UK/European driving licence (or equivalent Category B licence) and willingness to travel occasionally to client sites. Skills * Communication and negotiation: Excellent communication skills, with the ability to build relationships, influence stakeholders and negotiate commercial agreements. * Customer focus: Strong customer-centric mindset, proactively identifying and addressing client needs while delivering an outstanding customer experience and resolving issues efficiently. * Organisation and multitasking: Ability to manage multiple accounts and projects simultaneously, prioritising effectively to meet deadlines. * Collaboration: Experience working cross-functionally with Customer Support, Sales and Product/Development teams to enhance the customer experience. * Empathy and adaptability: Ability to adapt to changing priorities and tailor your approach to the specific needs of each client. WE VALUE * Industry knowledge: Previous experience or a strong understanding of the industry we operate in, particularly the nightlife and hospitality sector, is highly desirable. * Experience with all-in-one management platforms: Experience working with integrated business management platforms or end-to-end operational software is considered a strong advantage. WHY US? * Salary based on candidate's skills and experience. * Annual bonuses for those who significantly contribute to Fourvenues' success. * A vision and team that will inspire you to excel and reach the next level in your career development. * Laptop and high-resolution monitors to maximize your potential. * Hybrid work model (3+2): three days in the office and two from home if that’s where you feel most productive although we're confident that the environment and the team will make you enjoy being at the office more than you’d expect. * Flexible working hours. Organize your workday between 8:00 AM and 8:00 PM, as long as you meet scheduled commitments. * Private health insurance to promote your peace of mind and well-being. * Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands. * Extra vacation days for special occasions like birthdays, holidays, or unique events.

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the Role As the Enterprise Account Manager Lead, you'll lead a team of experienced Account Managers across one of our largest customer segments. You'll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value to customers and the business. This is a revenue-critical role at an inflection point: ElevenLabs is scaling fast, and the decisions you make around how we segment, structure, and execute our Enterprise post-sales motion will define how we grow. You'll also lead your team through a genuine transformation in how work gets done - one where AI agents, automation, and intelligent tooling reshape every workflow, and where making ElevenAgents the agent of choice for our customers is a core part of the expansion playbook. You will: * Lead, coach, and develop a high-performing Enterprise Account Management team, owning team quota performance, customer retention, and expansion goals. * Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices. * Drive revenue outcomes as a core mandate - building a team culture where cross-sells and account growth are owned with the same rigor as any quota-carrying sales function. * Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities. * Set strategic direction for the team, including how we segment and structure the Enterprise post-sales playbook as the business scales, and ElevenAgents as the agent of choice across the Enterprise portfolio. * Design and implement repeatable playbooks for renewals, upsells, and adoption; embed AI agents and automation into workflows by default to scale team impact. * Champion AI fluency across the team: set expectations, build capability, and create an environment where every team member is actively experimenting with and adopting AI-powered approaches to their work. * Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums. * Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies. Requirements * 8+ years of experience in Account Management or Customer Success or post-sales roles within SaaS, with meaningful focus on Enterprise accounts. * Proven track record of owning and exceeding revenue targets, with a clear commercial instinct and expansion mindset. * 3+ years of direct people leadership experience managing senior AMs/CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact. * Deep AI fluency: you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are ready to lead a team through a meaningful shift in how work is designed and executed. * Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios. * Demonstrated success in achieving or exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management. * Expertise in post-sales methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment). * Strategic operational thinking: able to make sound decisions around playbook design, segment structure, and cross-sell motion as the business continues to scale. * Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes. * Bonus: Hands-on with tools (ElevenLabs, Salesforce, Gong, Sigma) and capable of improving data quality, visibility, and usage insights across the team. Location This role is remote-first, so it can be executed from anywhere in the U.S., with the ability to operate between GMT-4 and GMT-7 timezones required. We'd love for you to be based in San Francisco, where you can work out of our office, but it's not a requirement.

EDITED

ABOUT EDITED EDITED is the world’s leading AI-driven retail intelligence platform. We empower the world’s most successful brands and retailers with real-time decision making power.  By connecting internal business and external market data, EDITED infuses intelligence into every retail decision. We help retailers increase margins, generate more sales, and drive better business outcomes through AI-powered market and enterprise intelligence that fuels automation.  At EDITED, we foster a dynamic and inclusive culture where creativity thrives and collaboration is at the heart of everything we do. Our environment is dynamic and supportive, encouraging team members to take initiative, innovate, and continuously grow. We value diversity, transparency, and a shared commitment to excellence, creating a workplace where everyone's voice is heard and contributions are recognised.  We believe that achieving a positive work-life balance is key to driving innovation and success. Our flexible working options—including hybrid working, flexible hours and a work from anywhere policy—empower our team to perform at their best.  As an Account Manager, you will have the most senior relationship between EDITED and our customer. You will get to manage the accounts for the world's leading brands like Boohoo, Puma and high-end luxury brands, too. You will be the advocate for their needs inside our business. You'll become a true product expert; that means understanding every feature of EDITED and the methodology behind it, as well as being able to introduce and explain it to a wide range of users. You'll be speaking to our clients every day by email, phone and in person, so you’ll need an intrinsic understanding of retail to build strategic relationships and speak knowledgeably about the issues they face. OUR EXPECTATIONS FOR YOUR POSITION: * Own the health and growth of your portfolio. Your primary measure of success is retention and expansion. * Identify upsell and expansion opportunities and manage the full proposal and contract process through to close. * Own the end-to-end renewal process from data analysis and proposal development through contract execution. Identifying and capturing expansion opportunities. * Leverage usage data and trends to proactively identify opportunities and get ahead of renewal risks. * Develop success plans for each customer that define critical success factors, success metrics, potential risks, and clear recommendations. * Drive product adoption across all accounts in your portfolio. * Cultivate executive, mid-level, and project relationships across a diverse customer base, turning customers into long-term champions of our brand. * Build multi-threaded relationships across each account, with particular focus on senior and executive stakeholders. * Identify client risk signals, both through in-person engagement and usage data, and proactively communicate them to your manager. * Lead regular progress reviews with customers, including quarterly business reviews and monthly check-ins. This includes clear communication through in-person, zoom/teams, email and PPT presentations. * Serve as a credible advocate for our products, with a strong understanding of how retailers and brands operate. * Maintain rigorous documentation of account activity, processes, and customer interactions. * Clearly articulate product positioning, use cases, and value to a range of stakeholders. Requirements * 3+ years working in B2B SaaS Account Management or Head Office Retail * Expert technical competence and enthusiasm (understanding of SaaS software or technology and AI competency) * Proven success in growing existing accounts and relationships * Ideally, proven ability to manage 20 accounts. PERKS & BENEFITS * Enhanced parental leave policy * 25 days annual leave + public holidays (and an extra day for every year at EDITED)Stock options scheme We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.