Operations Services Associate

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. This is a 6 month fixed term employee contract initially, with a likelihood of extension.   JOB PURPOSE This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. DEPT is looking for a rockstar, seasoned Senior Producer. This person will lead creation of high-valued digital experiences that inspire, educate and convert consumers. They will be responsible for oversight of a key business unit within a significant ecommerce platform. Activities will include launching products, support of marketing initiatives and innovative digital experience.  Candidates for this position must have a track record of best-in-class delivery. In addition to being a critical part of our client's product marketing strategy, the site is a showcase for web design standards. Candidates should have experience in measured marketing and development engagement. You’re obsessed with latest in internet advancements and technology, and are prepared to take a leadership role in our client's overall digital presence across all products. WHAT YOU’LL DO: * Strategic: The ability to communicate high-level concepts and overall business direction * Innovative: Putting forth new solutions that break ground in digital interaction * Results-oriented: A proven track record of delivering results * Collaborative: With multiple stakeholders, communication and teamwork is critical * Leadership: The candidate must be able to lead a multi-disciplinary team to a desired result, including high-profile launches, campaigns, and corporate initiatives * Structure and scope complex digital and interactive projects, with multiple work streams * Lead development of marketing content for multiple digital platforms and stakeholders * Prioritize projects and ongoing changes in real-time * Refine interactive process based on project requirements * Provide interactive marketing insights and strategy * Own project management start to finish WHAT YOU BRING: * Experience and deep understanding with graphic design, web design, prototyping, user experience, motion graphics, content production, and online campaign tentpoles * Comfort navigating a complex organization with multiple stakeholders  * Rigorous organization and management skills; conscientious and adept in solving issues at all levels of a project * Ability to inspire, support and understand the interplay between people, clients, processes and systems * Sharp attention to detail and an ongoing drive for perfection * Excellent analytical and numeracy skills  * Excellent, easy going and inspiring team player * Managing interactive projects across multiple digital platforms * Working effectively with creative, development, and cross functional teams * Ability to build strong relationships with colleagues and business partners * Familiarity with internet communication platforms and technologies, particularly HTML5 and mobile * Organizing information quickly and summarizing it succinctly * Accommodating rapid change * Defining process efficiencies * Working under tight deadlines * Communicating effectively one on one and in large groups * The position requires a minimum of four years of experience in digital project management, with at least three years of experience contributing and leading complex projects.  * Interactive agency experience is preferred WE OFFER * A flexible, hybrid working policy * An excellent salary based on experience and equal pay policies * Mental health support, and company sick pay scheme. * 15 days paid holiday annually (plus Public Holidays). * Refreshments are provided in the office all week, as well as drinks at 4 pm on a Friday. * Enhanced family friendly policies to support new parents. * Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * Inspirational Talks, bringing the outside in with regular guest speakers and events. * Learning and Development, supporting your growth with continuous opportunities to learn and advance. * Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 [https://www.deptagency.com/en-gb/insight/dept-is-a-certified-b-corporation/] and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. The anticipated annual salary range for this position is $70,000 – $80,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. This posting reflects an existing vacancy. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here [https://www.deptagency.com/the-good-company/].

Job Title: Client Services Associate Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. MAILROOM ASSOCIATE JOB SUMMARY The Mailroom Associate is responsible for managing incoming and outgoing mail, packages, and shipping activities while providing excellent customer service to employees and visitors. This role also supports office operations by maintaining supplies, assisting with print equipment, and helping ensure a clean and organized workplace. KEY RESPONSIBILITIES * Receive, sort, track, and distribute incoming mail and packages. * Process outgoing mail and shipments using approved procedures. * Notify employees of package deliveries and assist with mail-related inquiries. * Support shipping and receiving activities, including verifying packages and shipping documents. * Maintain and restock office supplies, paper, and toner. * Monitor and support copy/print equipment to ensure proper functionality. * Assist with meeting room setups and office support tasks as needed. * Provide reception or front desk coverage when required. * Perform light maintenance, organization, and cleaning of mailroom and common areas. * Deliver excellent customer service and maintain professional interactions with employees and visitors. * Complete additional administrative or operational tasks as assigned. QUALIFICATIONS * High school diploma or equivalent required. * 1+ years of experience in mailroom, office services, shipping/receiving, or a related role preferred. * Strong customer service and communication skills. * Basic computer skills, including Microsoft Office. * Ability to prioritize tasks and work independently. * Strong organizational and time management skills. PHYSICAL REQUIREMENTS * Ability to stand, walk, bend, and lift throughout the workday. * Ability to lift and move packages weighing up to 40 lbs. * Ability to push wheeled carts and operate standard office equipment. ADDITIONAL INFORMATION * Professional appearance and adherence to company policies required. * Minimal to no travel required. * Duties may be adjusted based on business needs. Job Title Alternative: If the role is heavily focused on mail and package handling, consider using Mailroom Associate or Mail Services Associate instead of Client Services Associate, as it better reflects the primary responsibilities and attracts more relevant candidates. Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $25—$25 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. * We Recognize Talent: We offer a variety of recognition programs for all levels of employees. * Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason. * Bonuses: Are available for employee and client referrals for current employees. * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. ---------------------------------------------------------------------------------------------------------------------------------- About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. ---------------------------------------------------------------------------------------------------------------------------------- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement [https://www.spsglobal.com/en/data-privacy-other] Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.