Technical Support Engineer - Industrial Networks

Do you enjoy technical support? Know your way around networks? Join Westermo as a Technical Support Engineer and help customers worldwide solve real networking challenges. Westermo is currently recruiting a Technical Support Engineer to join our team in Västerås where you will have the opportunity to work with advanced data communication and industrial network technology as well as customer service in a great combination! Are you our new Technical Support Engineer? As Technical Support Engineer your main task will be to provide 2nd line product- and application support to customers and colleagues around the world. You will work in a small, close-knit team and report to the Support Manager. You will provide support primarily for routers and switches, but also extenders, converters and modems among other products. To solve the issues, you will trouble shoot, reproduce problems in your own lab environment. In your interaction with customers, you will mainly use case management system and email, but also phone and in some cases face-to-face meetings in order to support or train the customers. In this team, it's important that you and your colleagues contribute to implementing improvements internally and work towards goals and key targets. Adjacent to this team, there are two colleagues working with Training for internal and external customers under the term Westermo Academy. If this interests you, there is a good chance to develop in this area as well. You will be working with several data communication technologies, such as Ethernet, xDSL, Serial, Cellular and WLAN. In our facilities we have the possibility to set up network configurations and replicate applications to support our customers in the best possible way. The role may also include occasional visits to customers to support with technical requirements. For example, perform services such as health checks and performance measurements of networks. You and your colleagues are in many ways the face of Westermo towards our customers, and you take that seriously! So, who are we looking for? We are looking for a trouble-shooting, problem-solving, service oriented and communicative person who enjoys interacting with a wide range of customers and colleagues. You are a team player and you can cooperate both internally and externally. You like investigating, analyzing and testing different solutions and you are structured and organized and able to drive your own progress. We are open to someone recently graduated, but a few years of support experience is meritorious. Requirements

A skilled communicator in written and speech

Ability to take ownership and drive your own tasks

An academic degree in data communication/industrial networks or equivalent hands on experience

Fluent in Swedish and English, both written and spoken

Meritorious

Cisco certifications CCNA/CCNP

A driver’s license (B)

Network System experience from Industries such as Train, Process Industry, Energy etc.

Basic information:

Location: Kopparlunden, Västerås

Job type: Full time

Employment contract: Permanent

Don’t miss out on this opportunity – apply today! We look forward to meeting you! For further information please contact: Hiring Manager: Alice Frykberg at alice.frykberg@westermo.com Recruiter: Elin Sandell at elin.sandell@westermo.com Robust industrial data communications - Made easy Welcome to a rapidly growing international company, thriving at the forefront of cutting-edge technology. Westermo develops and manufactures advanced devices for industrial data communication, used in mission critical installations and harsh industrial environments. The very robust and secure communication networks built with our products provide high value for our customers. Westermo is a leading supplier of Industrial Data Communications equipment to the World market. Sales are conducted through our own offices in key markets in Europe, North America, Australia and Asia, as well as through distributors and OEM customers worldwide. Development and manufacturing take place in Sweden, Ireland, Germany and Switzerland. Westermo was founded in 1975 and has today more than 550 employees with a turnover over 1300 MSEK. The company is a wholly owned subsidiary of Ependion, listed on the stock exchange.