Stock Associate - Vienna

Sales Associate - Vienna

Polène

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature. In a context of strong international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain. The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our new boutique, where a passionate team works to offer an exceptional customer experience. AS PART OF THE BOUTIQUE TEAM Polène boutiques embody our brand’s universe, reflecting our positioning that attracts a high-end, international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors. Our new store requires experienced individuals capable of delivering remarkable experiences to our demanding customers. Your main responsabilities are : Creating the Polène experience * Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return. * Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure. * Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image. * Promote and encourage additional sales, mastering and informing customers about our services during and after purchases. Cash management & additional tasks * Handle opening and closing of registers and process transactions. * Develop CRM client follow-up and participate in daily boutique reporting. * Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks. Boutique opening and closing * Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags. * Close the boutique after closing time : initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music. KEYS TO SUCCESS * At least 2 years of experience engaging with high-end, international clientele in a similar role, preferably within luxury and/or leather goods sectors. * Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers. * Easy integration into a team, demonstrating a collaborative and supportive spirit. * A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele. * A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail. * Autonomy, adaptability, and resilience to manage high boutique traffic effectively. Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.

Associate, Phone Support - DACH

Bitpanda

WHO WE ARE  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.   Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!   ARE YOU READY TO SHAPE THE FUTURE OF FINANCE? Bitpanda, one of Europe’s fastest-growing fintech companies, is building something game-changing, and we want you to be part of it. We’re launching a brand-new Operations division with one clear purpose: to deliver premium, world-class support to our users, with a strong focus on phone-based customer service. We’re looking for people who are confident communicators, thrive in real-time conversations, and genuinely enjoy helping customers over the phone. This new team will be a cornerstone of Bitpanda’s future, ensuring millions of users receive fast, friendly, and reliable support. By joining, you won’t just step into a role, you’ll directly shape how people experience Bitpanda every single day and play a key part in how we redefine the way the world invests.   WHAT YOU’LL DO (DAY-TO-DAY) As part of Bitpanda’s new Operations division, you will: * Provide world-class service to our users primarily through phone support, and occasionally via tickets or live chat, always delivering timely, professional assistance that drives satisfaction and loyalty * Align daily with your manager and collaborate closely to meet team and company targets * Dive into user feedback to identify key product or feature requests and share meaningful insights with internal teams * Spot opportunities to streamline and improve support processes * Partner with other departments to elevate customer satisfaction and help boost our Net Promoter Score (NPS) WHO WE’RE LOOKING FOR We’re searching for ambitious, adaptable, and curious people who: * Experience in phone-based customer support, is a plus * Communicate clearly and professionally * Are fluent in German (C2) and comfortable in English (B2+) * Thrive in a fast-moving, dynamic environment and are open to shift work (including evenings/weekends) * Have experience with tools like Zendesk (a plus, not a must) * Are interested in fintech, crypto, or financial markets (optional but beneficial) WHAT’S IN IT FOR YOU * Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. * Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. * Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. * Time to recharge – On top of your standard annual leave, Prioritise your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months. * Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. * Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel. * Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family. * Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long. * Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda. * Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent. * Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration        .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.   Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. BITPANDA IS COMMITTED TO FOSTERING A FAIR AND EQUAL ENVIRONMENT BASED ON TRUST AND MUTUAL RESPECT. WE BELIEVE THAT A DIVERSE AND INCLUSIVE WORKPLACE IS PARAMOUNT TO OUR SUCCESS AND WE ARE COMMITTED TO BUILDING A TEAM THAT REPRESENTS A WIDE VARIETY OF BACKGROUNDS, PERSPECTIVES, AND SKILLS. * THESE BENEFITS MAY BE ADJUSTED AT BITPANDA’S DISCRETION AND DO NOT APPLY TO OUR INTERNSHIPS AND EXCEPTIONS TO OUR HYBRID WORKING POLICY APPLY TO TEAMS WITH SHIFT SCHEDULES OR FOR FOLKS WHOSE ROLES REQUIRE THEM TO BE IN-OFFICE (THINK: WORKPLACES TEAM OR IT).

Senior Associate, AFC Advisory & Control Oversight

Bitpanda

WHO WE ARE  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.   Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!     YOUR MISSION: As a Senior Associate, AFC Compliance Advisory & Oversight at Bitpanda, you will play a key role in supporting the continued growth of Bitpanda's institutional and enterprise business. Working at the intersection of law, regulation, product innovation and commercial strategy, you will advise on complex legal and regulatory matters relating to our B2B, B2B2B and B2B2C partnerships across multiple jurisdictions. You will partner closely with Business Development, Compliance, Product, Risk and senior stakeholders to structure new partnerships, assess legal and regulatory risks, support enterprise due diligence processes, negotiate commercial agreements, and help bring innovative products to market. This is a unique opportunity to shape the legal framework behind one of Europe's leading digital asset platforms while working with banks, financial institutions, fintechs and other strategic partners. What you’ll do: * Act as a AFC advisor to Bitpanda Enterprise, providing practical legal and regulatory advice across strategic B2B, B2B2B and B2B2C partnerships with banks, financial institutions, fintechs and other enterprise clients. * Represent Bitpanda in legal and regulatory discussions with prospective and existing partners, supporting enterprise due diligence processes, responding to legal and compliance questionnaires, addressing regulatory queries, and helping build trusted, long-term business relationships. * Support the review, drafting and negotiation of commercial agreements, including partnership, technology, API, outsourcing, licensing, confidentiality and other contractual arrangements, while balancing AFC risks with commercial objectives. * Support the development and launch of new products and services by assessing legal and regulatory implications and working closely with Product, Compliance, Risk and Engineering teams to enable compliant and scalable solutions. * Monitor and interpret developments in financial services and digital asset regulation, translating legal requirements into practical guidance, identifying AFC risks and contributing to governance frameworks that support the continued growth of Bitpanda Enterprise. WHO YOU ARE: * Educational Background: A university degree in Law is highly desirable. Alternatively, you have relevant professional experience reviewing, drafting and providing legal feedback on commercial agreements, partnership agreements, Memoranda of Understanding (MoUs), confidentiality agreements and other legal documentation within a regulated environment. Having familiarity with European financial services regulation, including areas such as MiCAR, MiFID, PSD2/PSD3, AML/CFT or outsourcing requirements, is a strong advantage. * Professional Experience: You have experience supporting regulated financial services, fintech, banking, payments, digital assets or other regulated industries, either in a  compliance, legal, regulatory or commercial advisory capacity. Experience working with enterprise customers, financial institutions or strategic partners is highly desirable. * Commercial Mindset: You are able to balance legal and regulatory considerations with business objectives, providing practical, solution-oriented advice that supports product development, commercial partnerships and business growth. You can communicate complex legal and regulatory concepts clearly and effectively to both technical and non-technical audiences and are comfortable managing multiple stakeholders in a fast-paced environment. * Language Proficiency: You have excellent written and verbal communication skills in English and German. Professional proficiency in German is required.   WHAT’S IN IT FOR YOU * Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. * Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. * Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. * Time to recharge – On top of your standard annual leave, Prioritise your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months. * Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. * Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel. * Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family. * Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long. * Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda. * Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent. * Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration        .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.   Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. BITPANDA IS COMMITTED TO FOSTERING A FAIR AND EQUAL ENVIRONMENT BASED ON TRUST AND MUTUAL RESPECT. WE BELIEVE THAT A DIVERSE AND INCLUSIVE WORKPLACE IS PARAMOUNT TO OUR SUCCESS AND WE ARE COMMITTED TO BUILDING A TEAM THAT REPRESENTS A WIDE VARIETY OF BACKGROUNDS, PERSPECTIVES, AND SKILLS. * THESE BENEFITS MAY BE ADJUSTED AT BITPANDA’S DISCRETION AND DO NOT APPLY TO OUR INTERNSHIPS AND EXCEPTIONS TO OUR HYBRID WORKING POLICY APPLY TO TEAMS WITH SHIFT SCHEDULES OR FOR FOLKS WHOSE ROLES REQUIRE THEM TO BE IN-OFFICE (THINK: WORKPLACES TEAM OR IT).