Customer Success Manager DACH (f/m/d)

ecosio

ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX). Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first. JOB DESCRIPTION You'll connect with the role if you enjoy... * Operating across all German speaking markets in a high level of complexity * Being the regional marketing owner who ensures we deliver memorable experiences at whatever event/ function we might be * Owning flawless event execution and all marketing activities across DACH, that converts into pipeline and ultimately customers * Driving tangible pipeline results through experiences – online und offline –, with clear conversion targets and accountability for MQLs and building pipeline * Manage regional execution of integrated campaigns focusing on connecting with our ICP * Coordinating seamlessly with team members including Content, Design, Growth, and Sales to be successful * Following through relentlessly post-activity to ensure every prospects becomes a meeting, advances deals, and generates references * Hunting for customer success stories at events and turning them into case studies together with our content team that fuel future pipeline * Being obsessed with execution details, hitting conversion benchmarks, and owning your numbers QUALIFICATIONS To connect with ecosio it is important to have… * Proven track record of end-to-end marketing execution that delivers measurable pipeline results * Experience executing across all German speaking markets, with understanding of different regional dynamics and buyer priorities * Can clearly display pipeline contributions in the past where (they as marketing and field marketing) have been growth levers * Customer-centric approach, creating memorable experiences for prospects * Ability to manage budgets effectively and deliver on-time and to-budget execution * Experience with running third-party and own events * Strong project management skills with ability to manage multiple projects simultaneously * Fluency in German and English And nice to have… * Background in B2B SaaS or enterprise software field or event marketing * Understanding of e-invoicing mandate dynamics * Knowledge of supply chain, manufacturing, or logistics verticals * Experience with ABX (account-based experience) execution ADDITIONAL INFORMATION By connecting with us you will experience... * Our remote-first culture lets you work remotely from one of our designated countries * Flexible working hours to suit your schedule and priorities * Annual personal development budget to invest in conferences, courses, or career coaching * Home office allowance to create a workspace that fits your needs * Regular events and trips to connect, celebrate, and have fun with the team * Workations of up to 90 days per year within the EU, combining travel and productivity * Wellbeing support, including mental health resources and employee assistance programs * Additional country-specific benefits based on your location Sounds like a connection that works? Then apply now and we will get in touch soon! As part of our hiring process at ecosio, we conduct standard background checks. You can find more information about them by clicking HERE

ecosio

JOB DESCRIPTION ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX). Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first. You'll connect with the role if you enjoy... * driving value for the company by successfully delivering on your revenue targets * Strategically developing existing customers by establishing long-term business relationships and identifying opportunities for up- and cross-selling * managing your own portfolio of clients making sure they get the most value out of our solution * listening to your customers and communicating their feedback to ensure our products and services meet their needs * execution of sales campaigns in close cooperation with marketing & business development TO CONNECT WITH ECOSIO IT IS IMPORTANT TO HAVE... * experience in B2B SaaS sales * German language skills on a native / C2 level, fluent English skills * experience working with a portfolio of existing customers * experience with cross- and up-selling And nice to have... * experience selling EDI / e-invoicing / ERP solutions By connecting with us you will experience... * Our remote-first culture lets you work remotely from one of our designated countries * Flexible working hours to suit your schedule and priorities * Annual personal development budget to invest in conferences, courses, or career coaching * Home office allowance to create a workspace that fits your needs * Regular events and trips to connect, celebrate, and have fun with the team * Workations of up to 90 days per year within the EU, combining travel and productivity * Wellbeing support, including mental health resources and employee assistance programs * Additional country-specific benefits based on your location Sounds like a connection that works?  Then apply now and we will get in touch soon! As part of our hiring process at ecosio, we conduct standard background checks. You can find more information about them by clicking HERE. Our mission is to build Connections That Work by fostering a diverse and inclusive team. We are committed to making everyone feel valued and empowered to contribute their unique skills, experiences and perspectives. And now we want to connect with you! We use Metaview Notetaker to support interview documentation during our recruiting process. Further information on the processing of personal data can be found in our Privacy Policy.

TheFork

Join our Movement and Champion Restaurant Culture! 💚 At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. 👉 Discover life at TheFork   What you will do:  As a part of our account management team, you will manage the relationship with our customers, the restaurants. You will offer them a personalized service once they have joined the TheFork network and you will: * Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants. * Be the primary point of contact and build long-term relationships with customers. * Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing. * Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users. * Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate. * Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed. * Ensure the support and training to use our tools. * Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants.   Who you are: You Must Meet These Critical Qualifications  * You are fluent in German with a good command of English. * You have at least five years of experience in Sales and/or account management. * You are a self-driven, results-oriented professional who consistently strives to meet and exceed targets. * You are confident and comfortable conducting negotiations and commercial conversations over the phone. * You have a strong understanding of revenue management–related topics and commercial performance levers. * You are analytical yet creative, able to propose tailored solutions that genuinely add value for customers. * You can quickly establish trust and build credible, long-term business relationships. * You work autonomously and are comfortable managing KPIs, targets, and performance metrics. * You are adept at managing multiple projects simultaneously without losing focus or quality. * You are able to work on a hybrid basis, with three days per week in the office.   You Can Impress With These Additions  * You have a proven background in pitching and selling promotions, deals, or flash sales. * You have a proven background in sales retention. * You are comfortable managing a high volume of activity, including 20–50 daily inbound and outbound calls. * You have experience handling large portfolios, managing between 300 and 800 accounts. * You thrive in fast-paced environments and remain organised under pressure. * You have experience within the Internet, digital, or tech sector.   What we offer you:  😄 An awesome team  🏠 A permanent contract  ⚖️ Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) 💸 Competitive fixed salary and bonus  🌎 International teams and a multicultural environment spanning 10 offices across Europe  🤝Highly inclusive working environment 🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc  🎓 Continuous learning and development programs 😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid) 👩‍🦽 Life & Disability Insurance at no cost to the employee 👴 Attractive pension plans   🍴 Amazing offices with dining, a coffee point on each floor, and leisure area     🎤 Team building events       All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly. #LI-FF1