Sales Solutions Engineer - Federal Agencies

Support Engineer, U.S. Government Support

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Support Engineer on our U.S. Government Support Engineering team, you operate at the critical intersection of Support and Engineering, enabling public sector organizations and United States government agencies to run GitLab in some of the most secure and constrained environments in the world. Your work directly supports national security missions, including customers operating within FedRAMP-authorized, air-gapped, and classified or semi-classified environments where traditional troubleshooting approaches are not always possible. In this role, you will engage deeply with GitLab through the command line; analyzing logs, system behavior, and application performance with strong Linux fundamentals and an understanding of how GitLab’s components interact end-to-end. You may partner with Product and Engineering to reproduce and document edge-case defects using sanitized or redacted data, or contribute directly to the product by opening merge requests that resolve customer-impacting issues. Beyond resolving individual cases, you’ll help strengthen GitLab by improving documentation, support workflows, and institutional knowledge, ensuring that lessons learned in highly regulated environments benefit the broader platform; all while working in a fully remote, highly collaborative environment built on trust, autonomy, and shared ownership. Some examples of our projects: * A tool to quickly analyze strace output * A solution to capture the state of a customer’s server for easier troubleshooting * A functionality to ChatOps to make it easier to identify user accounts on GitLab.com WHAT YOU’LL DO * Collaborate closely with public sector customers, including U.S. government agencies, the Department of War, and Intelligence Community organizations, to diagnose, troubleshoot, and resolve complex issues in GitLab deployments operating under strict security, compliance, and operational constraints. * Perform deep, hands-on technical investigations using Linux command-line tooling and GitLab internals to analyze logs, system performance, and application behavior, often with limited telemetry or incomplete datasets. You will trace issues across infrastructure, application, and code paths to identify root causes, recommend mitigations, and drive durable fixes; frequently partnering with GitLab Product, Development, and Infrastructure teams to ensure outcomes that meet both mission and platform reliability requirements. * Create and update clear, reusable documentation and support content based on real customer interactions to improve self-service and reduce repeated issues. * Participate in regular pairing sessions with other Support Engineers and act as a stable counterpart to cross-functional teams to share knowledge and improve support processes. * Contribute to building and refining internal support tools and workflows, including automation and troubleshooting utilities, to make diagnosing and resolving issues more efficient. * Participate in weekday and weekend on-call rotations, providing timely emergency support for self-managed customers operating in restricted and compliance-focused environments. * Support the growth of the team by reviewing applications and assessments, and participating in interviews and hiring decision discussions. WHAT YOU’LL BRING * Due to government security requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to be eligible for this position * Experience managing customer-facing cases across the full support lifecycle, from initial inquiry and triage through reproduction, escalation, and resolution * Strong Linux systems administration knowledge, with the ability to troubleshoot performance and configuration issues in complex environments * Familiarity with AI/LLM-powered developer tooling and gateway architectures (for example GitLab Duo, AI gateway configurations, or similar model-serving/proxy layers), including how they're deployed and troubleshot in self-managed or air-gapped environments * Ability to use scripting languages (preferably Ruby or Bash) and work within model-view-controller frameworks (preferably Ruby on Rails) to investigate and resolve issues * Practical experience with Git and continuous integration/continuous delivery (CI/CD) workflows * Skill in creating and maintaining clear, accurate support content and technical documentation * Ability to explain complex technical topics in a clear, empathetic way to customers and coworkers with varying technical backgrounds * Familiarity with DevOps practices and container-orchestration technologies such as OpenShift and Kubernetes * Understanding of common information security and compliance concepts and controls (for example DISA STIG and SELinux), and eligibility to work on United States federal customer environments as required for this role ABOUT THE TEAM At GitLab Federal, LLC, the U.S. Government Support Engineering team partners with public sector organizations and United States government agencies to support GitLab in highly secure, mission-critical environments. Our work directly enables national security outcomes, supporting customers across the Intelligence Community, Department of War, and other federal, state, and local government entities operating within regulated and restricted boundaries. We are embedded within Support Engineering and work closely with Product, Development, Infrastructure, Customer Success, and Sales to solve complex, high-impact technical challenges. Our team frequently dives into code, logs, and architectural behavior to understand not just what is failing, but why; especially in environments with sanitized data, limited visibility, and strict compliance controls such as FedRAMP. We collaborate asynchronously across time zones and through structured pairing and discussion to share knowledge, strengthen solutions, and continuously improve how GitLab supports secure, air-gapped, and regulated deployments, while upholding GitLab's standards for rigor, transparency, and technical excellence.   The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $95,200—$160,800 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Field CTO - Public Sector

Databricks

FEQ327R276 Databricks is seeking a Field Chief Technology Officer (Field CTO) for the Public Sector business to serve as a senior, customer-facing technology and mission transformation leader for strategic government and education accounts. This individual-contributor role sits at the intersection of data and AI strategy, mission modernization, public-sector operating models, and executive relationship building, working closely with C-level leaders to drive multi-year change on the data platform while representing real-world needs back into Databricks. The role will focus on helping agencies, departments, and public institutions use the Databricks Data Intelligence Platform to modernize data estates, strengthen security, improve operations, and deploy AI responsibly in support of mission outcomes. Impact you will have: * Build and maintain trusted-advisor relationships with C-level and mission leadership across public-sector accounts, including CIOs, CTOs, CDOs, CISOs, program executives, mission owners, and transformation leaders. * Shape executive thinking on secure data and AI modernization, emphasizing lakehouse and data platform modernization as a foundation for analytics, governance, and generative AI in public-sector environments. * Lead executive briefings, strategy sessions, and mission workshops that connect agency priorities, regulatory obligations, security requirements, budget realities, and workforce constraints to practical Databricks-based roadmaps. * Serve as a deep technical counterpart in the field with strong working knowledge of Databricks products (L200-L300 proficiency) and the ability to credibly engage architects, engineers, analysts, data scientists, and security stakeholders on design trade-offs. * Translate recurring customer needs into reusable public-sector reference architectures, solution blueprints, technical narratives, and thought leadership assets. * Partner with Account Executives, Solutions Architects,  product specialists, professional services, and ecosystem partners to drive complex, multi-year platform decisions, expansions, and mission programs. * Provide structured feedback from strategic public-sector customers into Product, Engineering, and Field leadership, especially around governance, security, compliance, interoperability, and public-sector feature requirements * Mentor senior field engineering talent and help codify playbooks for complex public-sector engagements, including executive discovery, mission-value framing, partner orchestration, and secure deployment patterns. * Represent Databricks externally with senior public-sector audiences through conferences, councils, roundtables, webinars, and executive forums. What we look for: * 15+ years of experience spanning enterprise technology, consulting, and public-sector transformation. * Significant experience working in or with U.S. public-sector institutions, such as federal civilian agencies, defense organizations, intelligence-related environments, state and local government, or education. * Direct experience in customer-facing pre-sales, technical strategy, architecture, advisory, or transformation leadership roles. * Strong background in modern data architectures, including distributed data systems, data engineering, analytics, governance, and AI or machine learning platforms. * Experience with public cloud environments such as AWS, Azure, or Google Cloud. * Experience with mission areas relevant to Databricks public-sector offerings, such as cybersecurity, public safety, fraud detection, benefits modernization, defense analytics, logistics, or geospatial and IoT-enabled operations. * Familiarity with public-sector procurement realities, partner-led delivery models, and the rhythm of government budget, program, and acquisition cycles. * U.S. citizenship required and active clearance preferred    Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.   Local Pay Range $264,000—$363,000 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Solutions Engineer - Enterprise - AMER

Notion

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE Notion’s sales motion is evolving from product‑led to sales‑led. Many customers start self‑serve, then partner with our team as they scale. As a Solutions Engineer focused on our Enterprise segment, you’ll work with our largest prospects and customers to drive complex evaluations, design scalable architectures, and guide executive stakeholders through the journey from pilot to global rollout. You’ll partner closely with Account Executives and cross-functional teams to run deep discovery, deliver tailored demos and POCs, and advise on security, governance, and integrations that meet enterprise standards. You’ll also help shape our internal tooling, content, and processes while staying close to customers. WHAT YOU'LL ACHIEVE * Partner with AEs on strategic opportunities in the Enterprise segment to understand goals, risks, and success criteria across business and technical stakeholders * Lead discovery and design solution approaches in Notion that span knowledge management, projects, and databases, including data modeling and information architecture at scale * Deliver persuasive executive‑level presentations & demos, and facilitate hands‑on pilots/POCs that prove value, adoption, and measurable ROI * Guide enterprise security, privacy, and procurement processes including RFPs, DPA reviews, and risk assessments in partnership with Security and Legal * Build proof‑of‑concepts and example workspaces that showcase how Notion consolidates point tools and enables cross‑functional workflows * Capture and communicate structured product feedback and enterprise requirements to Product and Engineering; influence roadmap with clear use cases and impact * Contribute enablement content for sales and SE teams, including demo assets, talk tracks, competitive insights, and repeatable playbooks for enterprise use cases * Document patterns, field learnings, and best practices to strengthen our internal knowledge base and accelerate future deals SKILLS YOU'LL NEED TO BRING * 6+ years in a customer‑facing technical role such as Solutions/Sales Engineer, Solution Consultant, or similar, ideally at a high‑growth SaaS company * Track record supporting complex enterprise deals with multiple stakeholders, security reviews, and procurement cycles * Exceptional communication and storytelling skills, from white-boarding architectures to executive‑level value framing * Strong project leadership with the ability to run multiple evaluations in parallel, coordinate cross‑functional teams, and deliver crisp next steps * Adaptable, resourceful, and comfortable operating in a fast‑changing environment * You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results NICE TO HAVES * Hands‑on experience with Notion as a power user or workspace admin * Experience working in early stage companies & building processes * Exposure to AI/automation use cases and platform extensibility, including AI Agents and integrations with AI systems like ChatGPT, Claude, Gemini, and Salesforce * Experience leading RFPs, security questionnaires, and enterprise procurement processes * Background in management consulting, solution architecture, or change management for large deployments Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $220,000 - $260,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.