UI Design Lead
Zagreb or Split, hybrid
This role is part of our Experience & Engineering unit based in Croatia. We combine our skills in developing future-...
UI Design Lead
Zagreb or Split, hybrid
This role is part of our Experience & Engineering unit based in Croatia. We combine our skills in developing future-ready
technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that
build lasting relationships with our clients like Lufthansa, Inter Milan, Gant, BioNTech and Beiersdorf.
JOB PURPOSE
In this role, you’ll grow and lead a talented team of digital designers in our growing office in Zagreb or Split, shaping
top-notch experiences for international clients. You’ll collaborate with DEPT® teams across Europe, tackle complex design
challenges, and push design quality to the next level. You're not just a strong designer, you’re a people-first leader who mentors
talent, challenges conventions, and helps shape a thriving team culture. From hiring to hands-on design, you'll play a key role in
putting our Croatian design team on the map.
WHAT YOU’LL DO:
Drive creativity and deliver excellence: As a lead designer for key accounts, you set the standard for design quality and
ensure that every project is not only visually appealing but also strategically sound, delivered on time, and within budget.
Empowering People: You will manage and mentor a talented team of visual designers (from Junior to Senior), conducting regular
1-on-1s and fostering an environment where they can grow, experiment, and thrive.
Strategic Collaboration: You will work closely with the UX Design Teamlead and other leaders to further improve our
capabilities and processes.
WHAT YOU BRING:
A Proven Track Record: An impressive portfolio showcasing sophisticated experience design and a deep understanding of digital
platforms, ideally gained within a fast-paced agency environment.
Leadership skills: You know how to give constructive feedback and enjoy helping others grow. First experience in leading a team
is a plus.
Design System Nerd: You are an expert in building and maintaining scalable Design Systems that bridge the gap between
aesthetics and functionality.
Accessibility as a Mindset: You view WCAG standards not as hurdles, but as fundamental design principles, effortlessly blending
stunning aesthetics with inclusive usability.
Collaborative Spirit: You enjoy working in cross-functional teams, speaking the "languages" of UX Designers, Copywriters, and
Developers to bring together ideas to life.
Modern Toolstack: Mastery of Figma is a must; experience with motion design and prototyping tools like Framer or Jitter is a
massive plus.
Industry Pulse: You’re not only curious about digital trends, AI, new technologies, and design trends—you’re also committed to
incorporating relevant innovations into your work.
Communication Skills: You are fluent in English and are able to effectively communicate complex design concepts to both
executive-level clients and engineers.
The "Plus" Factor: While not a hard requirement, experience in Brand Design is a great advantage, helping us create cohesive
experiences from identity to interface.
WE OFFER
Transparent career development and pay;
A flexible, hybrid working policy;
A rewarding, supportive and healthy company culture.
Supplemental and additional health insurance;
Pension scheme: third pillar pension fund;
Referral bonus program;
Stay happy and healthy with a contribution to your health through the OpenUp platform, and a multisport programme;
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021,
Webby network agency of the year for 4 years in a row
Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we
celebrate all of our successes together!
The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with
training, development and certifications.
Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
WHY DEPT®?
We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of
technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just
is not in our DNA.
We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better
together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.
At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for
each other, and for the world we are helping to build.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to
recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups
tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving
everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the
recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
ABOUT US
This role is fully remote. You can be located anywhere in Europe with a + in France.
Cycloid’s mission is to help organizations scale their platform engineering initiatives. Our platform optimizes the developer
experience and operational efficiency by accelerating the delivery of internal developer portals and platforms. We reduce
cognitive load for IT teams and advocate for FinOps and Green IT best practices. With Cycloid, platform teams don’t need to start
from scratch to get a fully customized and sustainable solution.
Platform teams use Cycloid to design, build, and run platforms that enable end users to visualize, deploy, and manage projects,
interact with DevOps and Cloud automation, and enforce best practices without needing deep expertise, all while keeping cloud
costs and carbon footprint under control.
Cycloid is both an Internal Developer Platform and an Internal Developer Portal, with modules covering self-service workflows,
platform orchestration, project lifecycle and resource management, FinOps and GreenOps, and an extensible plugin system. It can be
consumed via the web console, CLI, or API.
We are an open organization. Your voice matters, and your point of view has a real impact on how we work and what we build. We are
looking for someone opinionated, pragmatic, and comfortable shaping direction, not just executing.
Our long-term goal is to build the leading internal developer platform in the world, sustainably.
WHAT IS MY CHALLENGE ?
Cycloid is currently defining the foundations, plans, and specifications for a full-scale rewrite of the platform, including a
deep integration of AI into both development and design workflows. We are rethinking architecture, UX patterns, workflows, and the
entire product experience.
You will own the design function end-to-end and become the primary driver of the product design vision for this new platform. This
is a hands-on IC role: deep product thinking, complex systems UX, architecture-level design, and UI execution.
The design team is currently composed of one person (who will transition out), meaning you will step into a role with full
ownership and autonomy, directly collaborating with product, engineering, DevOps experts, and the Founder.
This is a product-first role. You will work on complex workflows, platform and infrastructure UX, configuration models,
permissions, environment lifecycle, and the connective tissue that helps highly technical and less technical users be successful.
We value designers who understand how things are built. You don’t need to be an engineer, but you must be comfortable discussing
implementation constraints, reading code when useful, and collaborating efficiently with engineering teams.
WHAT SHOULD I BRING TO THE TABLE?
RESPONSIBILITIES
* Own and drive the product design vision for Cycloid, in alignment with product strategy and company goals.
* Lead the design of new features end-to-end: discovery, flows, architecture, prototypes, UI, and iterative refinement.
* Shape UX for complex, technical domains such as platform engineering workflows, infrastructure automation, permissions,
configuration, and lifecycle management.
* Collaborate daily with product managers, frontend, backend, and DevOps experts to define requirements, challenge assumptions,
and validate solutions.
* Establish a scalable design system for the next-generation version of Cycloid, ensuring coherence, quality, and long-term
maintainability.
* Integrate AI-powered workflows and tools into design processes to accelerate discovery, prototyping, documentation, and
iteration.
* Work closely with frontend teams to translate designs into high-quality Vue.js implementations; contribute small visual or
interaction fixes when appropriate.
* Provide clear reporting to the Founder on product direction, priorities, and progress.
REQUIREMENTS
* 10+ years of experience in product design, including senior or lead-level ownership of complex products.
* Proven experience driving design for technical products (developer tools, platforms, infrastructure, SaaS, DevOps, or cloud
software strongly preferred).
* Demonstrated ability to own design in small or startup teams; able to bootstrap a design practice before scaling the design
team progressively.
* Strong interaction design, UX architecture, and UI design skills, with a portfolio that shows systems thinking and clarity.
* Comfortable with frontend fundamentals (HTML, CSS, basic JS) and able to reason about implementation trade-offs.
* Experience influencing product strategy and collaborating closely with engineers.
* Ability to communicate design rationale, constraints, and decisions to both technical and non-technical audiences.
* Pragmatic, simplicity-oriented problem-solving mindset (KISS).
* Fluent in English.
* Startup mindset and comfort operating with autonomy.
NICE TO HAVE
* French speaker.
* Deep understanding of the IDP, DevOps, Cloud, CMP, or developer tooling ecosystem.
WHAT WE BRING TO THE TABLE
* Competitive salary and benefits.
* 100% remote work.
* High autonomy and full ownership of product design.
* A friendly, highly technical team.
* Real influence on the direction of a growing platform.
* Support for professional development and continuous learning.
* Strong commitment to sustainability and positive environmental impact.
* Home office setup budget up to €1200.
* Choose-your-own-device policy.
* One company retreat per year in the EU.
HOW WE MANAGE FROM NOW
* Application review (resume + portfolio).
* Interview with the current design lead to discuss your background, design approach, and fit.
* Design exercise to evaluate product thinking, systems design, and execution quality.
* Interviews with cross-functional leads (product, engineering, DevOps) and Founder to align on workflows and product vision.
* Reference check with your previous 3 N+1 managers and direct reports.
Cycloid is committed to equal opportunity and inclusive hiring. If the role resonates with you, we’d be happy to talk, even if you
don’t tick every box.
STELLENBESCHREIBUNG
smino ist eine innovative Software-Lösung zur reibungslosen Koordinierung von Bauprojekten. Unsere Kunden erfassen mit
Leichtigkeit Protokolle, weisen Aufgaben zu und teilen relevante Baupläne und Dateien mit allen Beteiligten. Wir glauben, dass nur
starke Teams eine lebenswerte Welt bauen können. Dafür vereinen wir die Stärken jedes Einzelnen im Team und führen komplexe
Bauprojekte zum Erfolg. Wir dürfen bereits äusserst namhafte Kunden und bekannte Bauprojekte zu unseren Referenzen zählen und sind
mit Vollgas auf Expansionskurs. Dafür suchen wir dich:
DEINE AUFGABEN
* Analyse der Nutzerbedürfnisse und geschäftlichen Anforderungen sowie Ableitung konkreter UX-Konzepte daraus.
* Planung und Durchführung von Nutzerforschung (z. B. Interviews und Analyse von Nutzungsdaten), um wertvolle Erkenntnisse zu
gewinnen.
* Entwicklung von Konzepten für Web- und Mobile-Oberflächen für unsere B2B-SaaS-Plattform in der Baubranche.
* Umsetzung deiner Konzepte in Figma, einschließlich Wireframes, Mockups und interaktiver Prototypen, unter Einhaltung unseres
bestehenden Designsystems.
* Bereite deine Designs strukturiert für die Übergabe an das Entwicklungsteam vor.
* Validiere deine Lösungen durch Usability-Tests und leite konkrete Verbesserungen ab.
* Arbeite eng mit dem Product Owner, dem Design Lead und den Entwicklern zusammen.
* Beziehe die Nutzerperspektive aktiv in Produktentscheidungen ein.
* Du nutzt KI-Tools, um Nutzerfeedback zu synthetisieren, Research-Daten zu strukturieren und schneller Hypothesen für die
Produkt-Discovery zu validieren.
DAS BRINGST DU MIT
Dein Profil
* 2–5 Jahre Berufserfahrung im Bereich UX/UI-Design, idealerweise in einem B2B-SaaS-Umfeld.
* Fundierte Kenntnisse in Figma.
* Erfahrung mit Usability-Tests.
* Deutschkenntnisse, Englisch (mindestens Niveau B2).
* Strukturierte und selbstständige Arbeitsweise mit ausgeprägten Problemlösungsfähigkeiten.
* Teamplayer mit klaren Kommunikationsfähigkeiten, der gerne mit unterschiedlichen Stakeholdern zusammenarbeitet.
* Du hast eine hohe Neugier für neue Technologien und experimentierst aktiv mit KI-Workflows, um die Effizienz und Qualität
deiner Design-Arbeit kontinuierlich zu steigern.
* Pensum: 80%
Von Vorteil
* Erfahrung in der UX-Forschung (Interviews, Analyse, Synthese).
* Vorherige Erfahrung im B2B-SaaS-Bereich, idealerweise in der EU.
* Erfahrung im Design mobiler Benutzeroberflächen.
* Idealerweise hast du ein Verständnis für Prompt Engineering im Kontext von UI-Design und weisst, wie KI-Modelle als
Co-Creation-Partner eingesetzt werden können.
* Du hast bereits erste Erfahrungen in einem AI SDLC Flow gesammelt.
* Erfahrung in der Bauindustrie.
WARUM WIR?
* Attraktive Arbeitsbedingungen: modernes Büro im Zentrum von Zürich (nahe ETH Polyterasse)
* Innovatives, modernes und internationales Unternehmen mit inspirierender Arbeitsatmosphäre, Startup Flair
* Junges, humorvolles, ambitioniertes und smartes Team und flache Hierarchien
* Hybrides Arbeitsumfeld mit der Möglichkeit für Home-Office
* Brandneue IT Ausstattung (Choose your own device)
SO WIRD DEINE BEWERBUNG AM SCHNELLSTEN BEARBEITET
Bitte lade deine Bewerbungsunterlagen in wenigen Klicks hoch, indem du auf "Jetzt bewerben" ganz unten auf der Seite klickst.
Wir arbeiten auf diese Stelle nicht mit Personalvermittlern zusammen und antworten nicht auf Bewerbungen, welche über
Personalvermittlungen hochgeladen wurden.
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely at every step of their journey.
As part of Sinch, Mailjet benefits from a broader ecosystem while staying focused on building a simple, reliable, and powerful email experience.
DESCRIPTION
We're looking for a Product Designer to shape the future of our Conversational AI domain. In this role, you'll help lead the design and evolution of AI experiences across the agentic orchestration core, bot templates, and campaign creation, while setting the direction for how conversations are built and managed. You'll play a defining role in our next-generation LLM-powered conversational experiences and serve as a leading voice in how we approach AI-assisted product design.
With a fresh brand, ongoing UI modernization, and strong support from product and engineering, there's real space to make a lasting impact. You'll help elevate the product from good enough to genuinely great, while mentoring others and raising the bar for design craft across the team. You'll own end-to-end design strategy and execution for your product area, from problem framing to production-ready work.
Design & Innovate: Lead the design of next-generation conversational AI and bot-building experiences — intuitive, flexible, and built for scale.
UX Discovery & Research: Lead discovery initiatives to uncover user insights and drive impactful research. Share findings clearly and help the team run measurable experiments to guide product direction.
Collaboration & Stakeholder Engagement: Work closely with product, engineering, and cross functional partners to bring design visions to life. Build strong relationships and advocate clearly for the best user outcomes.
Embrace Ambiguity: Approach uncertainty with curiosity — create clarity through validation, rigorous collaboration, and user insights, guiding the team toward actionable decisions in complex situations.
UX/UI Strategy: Define and execute a scalable design strategy for the Orchestration domain that aligns with company goals and enhances user experience.
Usability Testing & Metrics: Establish and monitor key usability and engagement metrics to assess design effectiveness and drive continuous improvement.
Design System Contribution: Actively contributes to the design system to improve consistency, accessibility, and scalability across the product.
Thought Leadership: Serve as a subject matter expert in UX for conversational AI and orchestration, sharing insights both internally and externally.
REQUIREMENTS
Extensive product design experience in B2B SaaS, ideally with a strong focus on complex workflow tools, conversational AI, or developer-facing products.
Proven ability to define and execute design strategy that enhances product growth and aligns with business goals — not just delivery, but direction.
Deep design craft across layout, typography, interaction, and visual systems, with a clear point of view and the skill to execute at a senior level.
Strong UX discovery and research skills — able to lead initiatives, run experiments, and translate findings into product decisions.
Exceptional communication and collaborative skills, working effectively with diverse teams including product, engineering, and senior stakeholders. Strong analytical and problem-solving abilities with a customer-focused, outcome-driven approach.
Expert-level Figma proficiency and extensive experience working with and contributing to design systems.
A portfolio that demonstrates strategic thinking — how you frame complex problems, make trade-offs, and drive toward great solutions.
Keen interest in AI and discovering new ways to apply it — both in your own workflow and in the products you design.
Nice to Have
Hands-on experience designing chatbot builders, orchestration tools, or conversational AI platforms.
Familiarity with LLM-powered product experiences and the unique design challenges they introduce.
Experience with growth mechanics such as onboarding, activation, conversion, and retention. Background in or curiosity about developer tools or technical user personas.
Our corporate language is English, please submit your application in English.
This position can be based hybrid out of our hubs in Antwerp (Belgium), Stockholm or Malmö (Sweden), or Madrid (Spain).
Please note: candidates must already reside in and have the legal right to work in the chosen country.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!
