Senior Software Engineer - Observe by Snowflake, Metrics Platform

Senior Software Engineer - Observe by Snowflake, Indexing and Query Execution

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is an AI-powered observability platform built on the Snowflake AI Data Cloud and engineered for scale. We ingest and store logs, metrics, traces, and events on an open, scalable data lakehouse, using open formats like Apache Iceberg, at dramatically lower cost. A dynamic Context Graph and chat-based AI SRE provide rich context and automated workflows so teams can move from detection to root cause of production issue and resolution 10x faster. Leading engineering teams at companies like Capital One, Topgolf, and Dialpad rely on Observe to troubleshoot hundreds of terabytes of telemetry daily while maintaining reliability at enterprise scale. As part of Snowflake, Observe combines startup-style ownership and velocity with the global reach, operational excellence, and ecosystem of one of the world’s leading data platforms. THE ROLE You'll be our dedicated expert in query execution and query performance. That means owning the query execution service end-to-end: working on caching strategies, incremental execution, query rewrites, and other optimizations that directly affect the speed and cost of running Observe at scale. You'll also be the go-to resource when query latency issues arise during customer evaluations and new deal cycles, diagnosing root causes quickly and driving lasting fixes. This is a high-ownership, high-impact role. You'll partner closely with Snowflake's engineering and product teams to surface gaps and advocate for platform improvements that benefit Observe, and work across our backend systems to close performance gaps before they become customer problems. You'll excel here if you're equally comfortable doing rigorous performance analysis at scale (across millions of queries) and diving into the mechanics of a single slow query to find the fix. WHAT YOU'LL DO * Own and evolve the query execution service, including query caching, incremental execution, query rewrites, and decomposition strategies * Systematically analyze large volumes of user and system-generated queries to identify performance bottlenecks and drive improvements * Investigate and resolve customer-reported query latency issues, including acting as a first responder during new deal evaluations where query performance is under scrutiny * Work on automated tuning of system parameters to reduce query execution times and costs * Partner with Snowflake engineering and product teams to advocate for platform improvements, communicate requirements clearly, and drive resolutions * Propose, scope, and deliver improvements to the query execution pipeline with attention to both short-term fixes and long-term architecture QUALIFICATIONS * 5+ years of industry experience building distributed systems * Hands-on experience working below the query interface, on the execution machinery itself (e.g., query planning, caching, rewrite rules, execution engines) * Proven ability to diagnose and resolve database performance issues at scale, including both systematic analysis across large query populations and deep-dive debugging of individual cases * Strong understanding of algorithms, distributed systems architecture, and backend infrastructure * Ability to rapidly onboard to complex, unfamiliar systems and deliver meaningful improvements * Customer-focused mindset: able to translate user-reported performance problems into technical root causes and durable fixes * Strong communication skills for working with internal and external stakeholders (including partner engineering teams at Snowflake) BONUS POINTS * Experience with Snowflake or other cloud data warehouses * Prior work on observability, monitoring, or telemetry platforms * Experience with OLAP query optimization, columnar storage, or vectorized execution * Advanced degree in Computer Science with a focus on databases or systems Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Senior Technical Support Engineer, Observe by Snowflake

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is an AI-powered observability platform built on the Snowflake AI Data Cloud and engineered for scale. We ingest and store logs, metrics, traces, and events on an open, scalable data lakehouse, using open formats like Apache Iceberg, at dramatically lower cost. A dynamic Context Graph and chat-based AI SRE provide rich context and automated workflows so teams can move from detection to root cause of production issue and resolution 10x faster. Leading engineering teams at companies like Capital One, Topgolf, and Dialpad rely on Observe to troubleshoot hundreds of terabytes of telemetry daily while maintaining reliability at enterprise scale. As part of Snowflake, Observe combines startup-style ownership and velocity with the global reach, operational excellence, and ecosystem of one of the world’s leading data platforms. As a Senior Technical Support Engineer, you will be a trusted advisor and technical resource for our customers in the EMEA region. This is a hands-on role for someone who thrives in dynamic environments, loves troubleshooting complex technical issues, and is passionate about delivering exceptional support experiences. You’ll be responsible for resolving high-impact technical issues, driving customer success, and collaborating closely with product, engineering, and customer success teams. This is an opportunity to shape how support is delivered and to contribute to the evolution of our platform and processes. RESPONSIBILITIES * Deliver expert-level technical support to customers through phone, email, and chat. * Troubleshoot and resolve complex technical issues involving our observability platform, integrations, and customer environments. * Partner with engineering teams responsible for performance to become the subject matter expert on performance issues related to components like dashboards, monitors, and datasets. Lead initiatives to improve performance and educate engineering, technical support, and sales engineering teams on best practices. * Help to design and build AI skills that increase technical support engineering productivity, quality and speed. * Own and manage high-priority escalations, coordinating with engineering and product teams to drive resolution. * Create and maintain high-quality technical documentation, including knowledge base articles and runbooks. * Act as a technical liaison between customers and internal teams, translating customer feedback into actionable product insights. * Participate in the on-call rotation to support urgent customer issues outside normal hours. * Proactively contribute to process improvement, tooling, and support automation initiatives. * Mentor junior support engineers and help level up the broader team through knowledge sharing. QUALIFICATIONS * Technical Expertise * Bachelor's degree in Computer Science, Information Technology, or a related technical field. * 5+ years in a technical support or customer-facing engineering role, ideally in a SaaS, DevOps, or observability-focused environment. * Deep familiarity with operating systems (Linux, Unix, macOS, and Windows) and modern networking concepts. * Proficient in scripting languages such as Python or Bash. * Experience with cloud platforms like AWS, Azure, or Google Cloud Platform. * Working knowledge of Kubernetes; particularly in troubleshooting, scaling, and deployment contexts. * Strong diagnostic and debugging skills across complex distributed systems. SOFT SKILLS * Exceptional problem-solving skills and a methodical, customer-first approach to issue resolution. * Clear, concise communicator able to translate complex technical topics for non-technical audiences. * Calm under pressure, with the ability to multitask and prioritize in high-stakes situations. * Collaborative mindset, with a track record of building strong working relationships across functions. * Demonstrated leadership potential, including the ability and drive to lead a team, mentor colleagues, and autonomously manage initiatives. BONUS POINTS * Experience with observability/monitoring tools such as Prometheus, Grafana, Jaeger, Loki, or similar platforms. * Proficiency with OpenTelemetry (OTEL), configuring and troubleshooting for distributed tracing, metrics, and logging. * Experience using Terraform to deploy infrastructure preferably in combination with CI/CD tools such as Github Actions or Jenkins. * Hands-on experience with Kubernetes clusters, including Helm, CNI, CSI, kubectl, and k9s. * Exposure to modern data storage and retrieval systems including SQL, NoSQL, and data warehousing technologies. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

HR Generalist, EMEA

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is seeking a results-oriented People Advisor to provide comprehensive HR support across our EMEA region. Based in our Zurich office (with some in-office attendance required), you will be a key partner to the EMEA People Partner team, People COEs, and business stakeholders. This role involves advising and supporting managers and employees on a wide spectrum of activities across the entire employee lifecycle, from onboarding through offboarding. The ideal candidate thrives in a fast-paced, ever-changing environment and possesses a strong interest in making a significant impact across critical business areas. They must have experience collaborating with global stakeholders in a matrix, multicultural setting and a proven ability to coach and develop first-line leaders. An understanding of the technology sector is highly desirable, as is the ability to influence client groups and managers through data-driven insights and strong relationship building. This role reports the Principle People Partner EMEA. WHAT YOU WILL DO * Act as a trusted first point of contact for employees and first-line managers, advising on HR policies, processes, and day-to-day People matters * Triage and manage employee relations issues, including performance concerns, investigations, and workplace issues, escalating where appropriate * Coach and support managers to build confidence and capability in performance management, employee relations, and team effectiveness HR Operations & Compliance * Deliver accurate and timely HR operational support across the employee lifecycle * Advise on terms and conditions of employment and support leave of absence (LOA) processes across multiple EMEA countries * Partner with Payroll to ensure accurate and timely inputs (e.g. leave, terminations, allowances) * Ensure HR practices are aligned with local labor laws and internal policies, maintaining a high standard of compliance Programs & Cross-Functional Collaboration * Partner closely with People Partners, Centres of Excellence (COEs), and regional teams to deliver consistent, high-quality People programs * Drive adoption and effective implementation of People initiatives, policies, and tools across client groups * Contribute to regional and global People projects, bringing a practical and scalable perspective Insights & Continuous Improvement * Analyze People data (e.g. attrition, performance, engagement) to identify trends and recommend actionable solutions * Identify opportunities to improve processes, enhance the employee experience, and increase operational efficiency * Build knowledge across multiple People disciplines through ongoing collaboration and learning WHAT YOU WILL BRING (The Ideal People Advisor) * Experience: 4+ years of progressive HR experience, including direct support to managers and employees across the employee lifecycle * EMEA Knowledge: Working knowledge of various EMEA employment practices is a significant advantage. * Stakeholder Management: Exceptional ability to develop and maintain effective relationships across all levels of the organization and with diverse client groups. * Change Management: Proven ability to support and drive People initiatives and change management processes throughout the organization. * Proactive & Consultative: Highly proactive, with the ability to anticipate business needs and provide leaders with well-thought-out alternatives and options. * Problem Solving: Strong diagnostic and resolution skills for performance management and employee relations issues. * Communication & Influence: Excellent written and verbal communication skills, along with strong interpersonal, process, and influence skills. * Data & Presentation Skills: Ability to collect, analyze, and synthesize data to prepare insightful, senior-level presentations. * Flexibility & Collaboration: Experience working effectively with both onsite and distributed teams, demonstrating a high degree of flexibility and adaptability. * Lanugage skills: Professional proficiency in one or both German and French Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com