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About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. The Opportunity: We are looking for someone to lead our Global Employee Relations Team as a Senior Manager, Employee Relations. This role leads the development of policies, advisory standards, case governance and analytics to ensure fair, consistent and legally sound people practices. The incumbent partners closely with HR leadership, Legal, unions, and government agencies to manage complex disciplinary matters, labor relations issues and emerging workforce risks. The role combines deep industrial relationships expertise, policy leadership, stakeholder influence, and data-driven decision making, and serves as a subject-matter authority on employment legislation and industrial relations strategy. Our Employee Relations consultants work closely with key stakeholders including our Legal/Compliance team, Corporate Tax, Corporate Governance, Talent Business Partner team and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda. What You’ll Do: * Elevate Compliance and Policy Expertise: Act as the go-to specialist on ER Matters, guiding managers in adhering to company policies, local laws, and regulations. Establish governance standards, operating guidelines and decision frameworks to ensure consistency across the organization. Translate employment legislation, case law and regulatory changes into clear institutional policies and guidance. * Enhance Manager Effectiveness: Lead the design, review and implementation and advise people managers on the Organization-wide employee & labor relations and HR policy framework. Critically evaluate systemic issues in manager capability and practices and escalate them appropriately to business leaders for sustainable resolution. * Union Engagement: Represent the organization in union consultations, negotiations, arbitration and dispute resolution forums. Analyze union and management proposals to assess policy, financial and employee-relations implications. Support collective bargaining strategies through data, benchmarking and scenario analysis. * Streamline Disciplinary and Termination Processes: Ensure accurate execution and documentation of disciplinary actions and terminations to minimize labor disputes. * Lead Investigations and Employee Relations processes: Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements. * Drive Performance and Policy Enhancements through Analytics: Analyze performance management data and past misconduct cases to develop recommendations for capability-building, policy revisions, training enhancements, and more effective management practices. * Optimize Performance Management and Offboarding: Spearhead improvements in performance management systems and refine offboarding processes, incorporating data from different sources to enhance employee experiences. * Regulatory & Dispute Management: Liaise with Legal team to represent and manage the Company in negotiations, arbitrations and dispute resolution forums or other regulatory authorities. Required Qualifications: * Deep understanding of employee relations, labor relations and workplace dispute management. * Strong working knowledge of employment legislation, regulations and industrial relations practices. * Ability to interpret legislation and apply it practically within complex organizational environments. * Advanced stakeholder management and influencing capability across senior leaders, unions and regulators. * Strong negotiation, mediation and conflict-resolution skills. * Ability to balance organizational risk with empathy and sound judgement. * Degree in Human Resource Management, Law, Industrial Relations, or related discipline, or equivalent professional experience. * A minimum of 13 years in Employee and Labor Relations or HR Business Partnering roles within large or regulated organizations, with a proven track record of handling complex employee relations issues. * Extensive knowledge of employment laws and regulations in the relevant region, with the ability to interpret and apply them in various scenarios. * Hands-on experience managing and executing restructuring/change management projects * Strong analytical and critical thinking skills * Excellent interpersonal and communication skills to build and maintain relationships with key stakeholders * Ability to cope well with ambiguity and change * High level of discretion, confidentiality, and ethical standards in handling sensitive information and situations. * Sound judgment and the ability to make well-informed decisions, balancing legal compliance with business needs. * Proficiency in using data and analytics to inform decision-making processes and improve employee relations strategies. * Fluency in written and spoken English, with strong communication skills to effectively convey complex information. * Demonstrated leadership qualities and a desire to take on managerial responsibilities in the future. Preferred Qualifications: * Curiosity, ready to challenge current practices and perspectives * Great attention to detail * Great sense of ownership and reliability * Multicultural or International Experience * Humility, flexibility, good interpersonal skills #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Mumbai #India #Gurgaon #India #Delhi #India #Jakarta #Indonesia #Manila #Philippines #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. The Opportunity: We are looking for someone to lead our Global Employee Relations Team as a Senior Manager, Employee Relations. This role leads the development of policies, advisory standards, case governance and analytics to ensure fair, consistent and legally sound people practices. The incumbent partners closely with HR leadership, Legal, unions, and government agencies to manage complex disciplinary matters, labor relations issues and emerging workforce risks. The role combines deep industrial relationships expertise, policy leadership, stakeholder influence, and data-driven decision making, and serves as a subject-matter authority on employment legislation and industrial relations strategy. Our Employee Relations consultants work closely with key stakeholders including our Legal/Compliance team, Corporate Tax, Corporate Governance, Talent Business Partner team and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda. What You’ll Do: * Elevate Compliance and Policy Expertise: Act as the go-to specialist on ER Matters, guiding managers in adhering to company policies, local laws, and regulations. Establish governance standards, operating guidelines and decision frameworks to ensure consistency across the organization. Translate employment legislation, case law and regulatory changes into clear institutional policies and guidance. * Enhance Manager Effectiveness: Lead the design, review and implementation and advise people managers on the Organization-wide employee & labor relations and HR policy framework. Critically evaluate systemic issues in manager capability and practices and escalate them appropriately to business leaders for sustainable resolution. * Union Engagement: Represent the organization in union consultations, negotiations, arbitration and dispute resolution forums. Analyze union and management proposals to assess policy, financial and employee-relations implications. Support collective bargaining strategies through data, benchmarking and scenario analysis. * Streamline Disciplinary and Termination Processes: Ensure accurate execution and documentation of disciplinary actions and terminations to minimize labor disputes. * Lead Investigations and Employee Relations processes: Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements. * Drive Performance and Policy Enhancements through Analytics: Analyze performance management data and past misconduct cases to develop recommendations for capability-building, policy revisions, training enhancements, and more effective management practices. * Optimize Performance Management and Offboarding: Spearhead improvements in performance management systems and refine offboarding processes, incorporating data from different sources to enhance employee experiences. * Regulatory & Dispute Management: Liaise with Legal team to represent and manage the Company in negotiations, arbitrations and dispute resolution forums or other regulatory authorities. Required Qualifications: * Deep understanding of employee relations, labor relations and workplace dispute management. * Strong working knowledge of employment legislation, regulations and industrial relations practices. * Ability to interpret legislation and apply it practically within complex organizational environments. * Advanced stakeholder management and influencing capability across senior leaders, unions and regulators. * Strong negotiation, mediation and conflict-resolution skills. * Ability to balance organizational risk with empathy and sound judgement. * Degree in Human Resource Management, Law, Industrial Relations, or related discipline, or equivalent professional experience. * A minimum of 13 years in Employee and Labor Relations or HR Business Partnering roles within large or regulated organizations, with a proven track record of handling complex employee relations issues. * Extensive knowledge of employment laws and regulations in the relevant region, with the ability to interpret and apply them in various scenarios. * Hands-on experience managing and executing restructuring/change management projects * Strong analytical and critical thinking skills * Excellent interpersonal and communication skills to build and maintain relationships with key stakeholders * Ability to cope well with ambiguity and change * High level of discretion, confidentiality, and ethical standards in handling sensitive information and situations. * Sound judgment and the ability to make well-informed decisions, balancing legal compliance with business needs. * Proficiency in using data and analytics to inform decision-making processes and improve employee relations strategies. * Fluency in written and spoken English, with strong communication skills to effectively convey complex information. * Demonstrated leadership qualities and a desire to take on managerial responsibilities in the future. Preferred Qualifications: * Curiosity, ready to challenge current practices and perspectives * Great attention to detail * Great sense of ownership and reliability * Multicultural or International Experience * Humility, flexibility, good interpersonal skills #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Mumbai #India #Gurgaon #India #Delhi #India #Jakarta #Indonesia #Manila #Philippines #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
ABOUT THE ROLE Peloton is looking for a Mid-level Copywriter with strong copy and conceptual thinking to execute creative work across our marketing channels. From full 360 campaigns to CRM, promo, and performance – we need someone who sees creative opportunity in everything. In this role, you’ll help shape how Peloton shows up across channels, creating messaging and copy that elevates both the brand and our products. You’ll think strategically about how ideas live and evolve across social, email, web, and beyond – while still sweating the details that make great work great. This is a perfect opportunity for a confident, creative Copywriter with 2-3 years of experience crafting ads in an agency or brand environment. Your craft should be copywriting, but you also have experience partnering with cross-disciplinary teams, and ideally with an art director/designer. You bring a strong point of view to push the work to be smarter, more creative, and more effective. In this role, you’ll report directly to ACD and Creative Directors and will play a role in ensuring Peloton delivers challenging, well-crafted creative that moves our community. YOUR DAILY IMPACT AT PELOTON * Writing persuasive, creative copy from the smallest CTA to the most inspiring headline * Work directly with brand, acquisition and retention teams to understand the brief and communicate our offerings to the Peloton community * Understand and promote contemporary brand design and copy cohesion, leveraging style, function, and motion * Can help shepherd creative from concept stages through to production working with producers and project managers to deliver the final product * Present creative to CDs in a clear, compelling manner YOU BRING TO PELOTON * 2-3+ years of experience as a Copywriter * Proven examples of effective campaign work that shows off creative capabilities. Funny, sad, inspiring, whatever it is, let’s see something AI couldn’t write * Has experience presenting ideas and enjoys doing it * Organized * Great communication skills * Self-motivated and doesn't wait to be told what to do * Doesn't take themselves too seriously (we are a casual bunch) * Comfortable bringing your point of view into a discussion * Likes long bulleted lists #LI-KM1 #LI-Hybrid The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Base Salary Range $106,300—$125,750 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
ABOUT THE ROLE As Associate Manager, Paid Social, you will play an impactful role within Peloton's dynamic Media team. You will be the driving force behind the performance and execution of our paid social campaigns across key platforms such as Meta, TikTok, Pinterest, and Reddit, among others. The ideal candidate for this position will need to be both strategic and proactive, playing a crucial role in meeting our performance targets and driving full funnel execution across all Paid Social channels. Your deep understanding of the paid media and ad tech ecosystem will be essential as you navigate and optimize our presence in this constantly evolving environment. YOUR DAILY IMPACT AT PELOTON * Actively monitor campaign performance across Meta, TikTok, Pinterest and emerging channels like LinkedIn and Reddit. QA campaigns/ads, identify areas for improvement, and implement optimizations to exceed targets * Craft comprehensive weekly reports, and distill performance insights into actionable next steps. Present weekly, monthly and quarterly reports to cross functional teams and Growth Marketing leadership * Contribute to the development and implementation of innovative paid social strategies and tests aligned with our overall marketing objectives * Develop and complete detailed A/B and multivariate testing calendars to identify winning creative, audience, and targeting strategies * Advise on budget allocation across channels based on last touch and MMM performance * Collaborate closely with internal Creative teams and external agencies to develop compelling and high-performing ads that resonate with our target audiences * Cultivate positive relationships with key social vendor and agency partners to ensure efficient execution, access to new opportunities, and collaborative problem-solving * Creation and maintenance of AI agents and agentic workstreams YOU BRING TO PELOTON * 3+ years of hands-on experience in Paid Social media execution across platforms such as Meta, TikTok, and Pinterest. LinkedIn and Reddit experience is a plus * Prior experience overseeing acquisition, retail, or e-commerce campaigns with clear results * A collaborative spirit and a track record of working effectively with teams, including Marketing, Creative, and Analytics * An understanding of and practical experience in crafting and implementing brand lift, conversion lift, A/B and multivariate testing methodologies * Ability to translate complex data into actionable insights and strategic recommendations * Consistent history of leading and balancing multiple projects and campaigns simultaneously, showcasing organizational and prioritization abilities * Significant expertise in media-specific spreadsheet functionalities, including use of pivot tables, VLOOKUPs, and relevant media formulas for data manipulation and analysis * A clear and comprehensive understanding of media pacing, flighting strategies, and the nuances of managing channel-specific budgets * Experience presenting to small groups, including Director+ and cross functional stakeholders is preferred * Familiarity and proficiency with Google Workspace tools (Sheets, Docs, and Slides) * Experience creating media-specific agentic workstreams is a bonus #LI-KM1 #LI-Hybrid The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Base Salary Range $106,300—$125,750 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
Vi söker en resurs inom Teknikstöd signal till Trafikverket Eskilstuna. Detta är ett konsultuppdrag. Stationeringsort är Eskilstuna. Tjänsten är på heltid. Uppdraget innebär ett nära samarbete med kunden vilket ställer stora krav på flexibilitet och samarbetsförmåga. Uppdraget Den roll som genomför tekniska utredningar av allmän signaltekniskt karaktär. Det kan handla om framtagande av styrande dokument i olika skeden, exempelvis systemhandling, fö-reskrifter, standard, handledning samt individuella, alternativt generella, drift-, hanterings-, skötsel och underhållsinstruktioner för olika anläggningstyper. Det kan även handla om att genomföra funktionsutredningar enligt TDOK 2012:207 ”Funkt-ionsutredning”, vilket resulterar i rimliga och genomförbara åtgärdsalternativ och en rekom-mendation till förändring av järnvägsanläggningens drift eller kapacitet utifrån kundens be-hov. Fokus ligger på signalteknik gällande funktioner, tillförlitlighet, miljöpåverkan och eko-nomi. Arbetsuppgifter • på en övergripande nivå forma och presentera olika typer av järnvägsanläggningar • designa både små och stora signalanläggningar • hantera järnvägstekniska frågor allmänt • hantera komplexa frågeställningar gällande signalanordningar • hantera systematisk kravhantering • granska olika typer av tekniska dokument (till exempel Förfrågningsunderlag) • hantera avvikelser från Trafikverkets olika regelverk (dispenshantering) • skriva tekniska specifikationer • genomföra FU (Funktionsutredningar) • bistå vid framtagning av AKJ (Anläggningsspecifika krav järnväg) • medverka i regelverksarbete inom Signalteknik Krav (OBS, obligatoriska) Flytande svenska i tal och skrift. a) Ha genomgått Trafikverksskolan signaltekniska kurs BSIÖG 2 eller kan styrka motsvarande kunskaper förvärvade på annat sätt. b) Minst 5 års arbetserfarenhet av kalkylering och ekonomiska bedömningar. c) Minst fem års arbetserfarenhet från arbete inom det signaltekniska området. d) Ha genomfört minst två styrkta tekniska/funktionsutredningar inom det signaltekniska området. Meriterande Har haft uppdrag som pilotansvarig för projekt Hektor. Har haft uppdrag som pilotansvarig för projekt ALEX. Har god kännedom om Trafikverkets upphand-lingsprocesser SN 50126 (RAMS) och EN 50128. Om oss Centios övergripande mål är att vara ett konsultbolag som erbjuder smarta och hållbara lösningar som utvecklar samhället på ett positivt sätt. Våra medarbetare erbjuds villkor som är anpassade för individen. Det innebär att arbetstider, arbetsomfattning, arbetsplats och kompetensutveckling så långt som möjligt anpassas utifrån medarbetarens behov. Bland våra medarbetare hittar du engagerad personer som brinner för samhällsutveckling. Vi jobbar i små grupper där du kan bidra med dina erfarenheter samtidigt som du får ta del av andras kunskap och erfarenhet. För oss är det viktigt med välmående och att hitta en sund balans mellan arbete och fritid. Därför har vi en nollvision mot stress och sätter trivsel och hälsa främst. Läs gärna mer om oss på centio.se. Vänligen skicka ditt CV på svenska. Vi ser fram emot din ansökan!
ABOUT THE ROLE Join Peloton’s Global Network Services team as a Senior Engineer, sitting at the unique intersection of high-scale enterprise networking and high-stakes media production. In this role, you will architect and support the global infrastructure that powers our corporate offices, warehouses, and flagship New York Broadcast Studio. Acting as the key bridge between Global Cloud Engineering and Studio Operations, you will deploy highly resilient, scalable architectures that deliver live streaming content seamlessly to millions of members worldwide. YOUR DAILY IMPACT * Global Architecture & Deployment: Design, optimize, and secure Peloton's global network footprint, integrating Cisco, Meraki, Aruba, and Palo Alto Networks across hybrid on-premises and AWS environments. * Studio & Broadcast Reliability: Lead deep-dive traffic analysis and troubleshooting for our NY studio, ensuring 24/7 uptime for live broadcasts, real-time video streaming, and OTT media delivery. * Operational Leadership & Lifecycle Management: Manage the end-to-end network project lifecycle—from traffic shaping and SD-WAN optimization to establishing SOPs, security policies (with InfoSec), and handling Tier-3 disaster recovery. YOU BRING TO PELOTON * Broad & Deep Network Expertise: 8+ years in Network Engineering, including 6+ years in complex SaaS environments and 4+ years designing public cloud networking (specifically AWS). * Advanced Protocol & Security Mastery: Expert knowledge of L2/L3 protocols (BGP, OSPF, EIGRP), security protocols (IPsec, 802.1x, RADIUS), SD-WAN, and SDN/SDDC full-stack solutions. * Media & Streaming Specialization: 3+ years optimizing IP networks specifically for live video delivery, utilizing multicast/unicast technologies and streaming protocols like HLS, RTMP, and SRT. * Education & Elite Certifications: A Bachelor’s degree in Engineering or Computer Science, backed by active CCIE or JNCIE certifications (required). * Collaborative Mindset: A curious, self-starting problem solver who thrives in highly cross-functional environments and is ready to take ownership of public-facing infrastructure. BONUS POINTS * Hands-on proficiency with Terraform and infrastructure-as-code (IaC) to automate network provisioning. #LI-KN1 #LI-Hybrid The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Base Salary Range $155,333—$191,577 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
ABOUT THE ROLE Peloton is seeking a Manager, Global Performance Creative Analytics & Experimentation to help shape how creative drives subscriber growth across global performance and consideration channels. Reporting to the Director of Marketing Measurement Strategy, this role sits at the critical intersection of Data Science and Performance Creative, partnering closely with stakeholders across the global Marketing organization. The ideal candidate is a unique hybrid: an analytically rigorous professional who inherently understands creative DNA—someone who knows how to design clean testing frameworks while speaking the fluid language of creative production. Rather than analyzing performance as a static output, this individual will interrogate granular creative metadata (dissecting formats, messaging angles, visual hooks, and narrative structures) to deduce deep historical learnings. Serving as the team's institutional memory for creative performance, you will translate data into context-rich, highly executional insights that actively guide future testing and fuel a continuous creative evolution. Success requires the ability to move beyond passive reporting to actively guide creative test structures, answer why creative assets perform, and influence future global production and media strategy through data-driven insights. YOUR DAILY IMPACT AT PELOTON * Lead the development and execution of the yearly global performance creative learning agenda. Yearly agenda should uncover new business and brand opportunities, as well as opportunity analysis on complex topics like creative fatigue and creative composition to suggest net new, structured tests. Consult on messaging and visual hypotheses in Creative Strategy’s quarterly learning agenda based on performance analysis and insights * Based on the yearly and quarterly learning agenda, partner with Media Analytics, Media, and Creative Strategy to establish prioritisation, the methodology, execution, and roadmap of global performance creative experimentation. Align creative testing with the media testing agenda * Scope and execute customised creative incrementality tests in partnership with cross-functional teams. Beyond standard A/B and multivariate methodologies, you will architect future-ready measurement solutions, proactively integrating AI and advanced modeling to mitigate data limitations and platform volatility whilst driving scalable, actionable creative insights * Develop, maintain, and scale a proprietary "Creative Composite Score" framework to evaluate creative health, combining platform delivery metrics, attention/retention signals, and downstream business efficiency * Partner closely with internal data engineering teams and external agency partners to expand, enable, and enforce a granular creative metadata taxonomy (spanning strategy, concept, and message levels), transforming the creative library into a highly structured, analyzable dataset * Explore, vet, and integrate emerging AI tools and platform-native capabilities to automate creative asset evaluation and predictive performance modeling * Connect creative performance signals across paid channels, lifecycle email, and landing pages to identify which messaging angles resonate across the full funnel—not just the individual ad unit. Actively participate in the Analytics and marketing broader team meetings, contributing creative measurement standards and cross-team learning to the centralized analytics core * Modernize and elevate, where applicable, existing reporting frameworks to deliver more impactful, data-driven narratives. Establish a consistent cadence for performance communication, democratising access to key insights across the organisation to drive cross-functional alignment and enable rapid, actionable decision-making * Maintain deep expertise across platforms including Meta, TikTok, Google, YouTube, and Pinterest, translating auction dynamics, machine learning optimization, and delivery systems into actionable creative briefs * Build analytical frameworks to determine the optimal mix, volume, and refresh cadence of creative assets across different channels, seasons, and global regions to mitigate creative fatigue and asset saturation * Develop and/or model an approach to test different combo of message + creative + funnel to identify what converts/engages the most throughout the funnel stages * Maintain strong documentation standards, creating and managing comprehensive records of test plans, methodologies, and results to ensure frameworks are repeatable across teams and global regions YOU BRING TO PELOTON * 4-5+ years of experience in Data Science, Marketing Analytics, Creative Analytics, or Marketing Science, with a heavy emphasis on media measurement and creative performance evaluation * Demonstrated experience blending rigorous statistical expertise with strong creative intuition, including an understanding of hooks, pacing, asset saturation, and audience resonance * Strong proficiency in SQL and experience using statistical programming languages like Python or R for large-scale data analysis and modeling * Hands-on experience with experimentation methodologies, causal inference, synthetic controls, matched market testing, and regression analysis * Deep understanding of major digital advertising platforms (Meta, TikTok, Google/YouTube, Pinterest) and how creative inputs directly influence platform delivery algorithms, auction dynamics, and CPMs * Exceptional communication skills, with the ability to distill technical data science methodologies and complex platform dynamics into clear, concise, and actionable recommendations for creative teams, media agencies, and marketing leadership * Experience managing projects across multiple cross-functional stakeholders or global regions, with a proven ability to prioritize testing roadmaps and maintain clear documentation * Bachelor’s or Master’s degree in a quantitative discipline (Statistics, Data Science, Economics, Mathematics) or equivalent practical experience #LI-KM1 #LI-Hybrid The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Base Salary Range $124,250—$174,050 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Application Engineer. About the job This position is needed to drive the design, development, and end-to-end testing of core financial application components within Oracle Fusion and its integrated Zuora billing ecosystem. The engineer will act as a key technical partner, collaborating directly with cross-functional track leads, business stakeholders, and functional analysts to translate complex accounting and finance requirements into robust, scalable software solutions.. Responsibilities In this role, you’ll: * End-to-End Component Engineering: Design, develop, robustly code, and test enterprise financial application components within Oracle Fusion Cloud Financials and integrated billing systems like Zuora. * Cross-Functional System Integration: Maintain seamless data flows, pipelines, and technical interfaces bridging Oracle Fusion with Zuora billing and other upstream/downstream platforms. * Technical Requirement Translation: Collaborate closely with functional analysts, business users, and financial track leads to translate complex business logic and accounting workflows into scalable technical specifications. * Release & Testing Orchestration: Support System Integration Testing (SIT) and User Acceptance Testing (UAT) cycles, ensuring all custom configurations, extensions, integrations and reports meet stringent financial accuracy standards. * Operational Health & Lifecycle Support: Proactively monitor system health, debug integration/report failures, perform root-cause analysis (RCA), and deliver critical support during high-stakes financial periods like month-end closes. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 1 to 2 years of hands-on professional experience in enterprise software development or engineering, specifically working with Oracle ERP Cloud Financials. * Strong foundational knowledge of BIP & OTBI Reports, SQL, PL/SQL, and data modeling concepts. * Experience with API testing tools (such as Postman) and working with REST/SOAP web services. * Demonstrate ability to perform technical troubleshooting, read system logs, and conduct basic root-cause analysis (RCA) to resolve application or data flow errors. * Familiarity with or exposure to modern cloud UI extension tools, such as Visual Builder Cloud Service (VBCS) or Redwood templates. * Clear, concise, and focused communication skills, with a proven ability to collaborate effectively in a cross-functional team environment. Desired: * Basic understanding of data orchestration pipelines, XML/JSON data structures, or file-based data imports * A foundational understanding of general accounting flows or experience providing technical support during high-stakes operational cycles like month-end financial closes. * Experience in Zuora billing systems including Workflows, Mediation, etc Location This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company’s innovative spirit, and our fast-moving team is committed to leading as a 21st-century company. The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and are looking for someone to help us deliver best-in-class services to our community. The Service Recovery team is passionate about delivering unparalleled services to our hosts and guests, ensuring they feel supported in the rare event that something goes wrong. We are responsible for fulfilling this bold vision: "We design and deliver unmatched products and services so everyone can host and travel with confidence." The Difference You Will Make: * You have mastered the core responsibilities of Service Recovery and consistently deliver exceptional service quality across all cases. * You handle complex and ambiguous cases with a high degree of independence and minimal supervision. * You understand and apply Airbnb’s policies and processes at a deep level, including their implications across all AirCover products and their broader impact on Airbnb. * You navigate complex case resolutions effectively, knowing who to go to for what and stepping outside of normal processes when necessary. * You are a bar raiser for high-quality case handling, customer mediation, conflict resolution, and customer experience excellence. * You demonstrate thought leadership in service recovery, proactively identifying operational gaps and influencing strategic improvements. As a Senior Service Recovery Specialist at Level 7, you will take ownership of high-stakes, high-visibility cases, providing expert-level resolution while influencing broader process and policy improvements. You will act as a trusted leader within the team, mentoring others and proactively identifying areas where Airbnb can enhance its service experience. A Typical Day: Advanced Case Handling & Escalation Management * Independently manage high-profile casework with escalation factors. * Handle severe escalations (Life Safety & Severe Safety) with supervision. * Work on Executive Escalations, SOS, CCT, and VIP cases with minimal supervision. * Own high-profile media/press cases, balancing reputation risk and policy enforcement. * Manage regulatory cases, ensuring compliance and accurate documentation. * Handle high-GBV ($12K–$50K) reservation-related cases, requiring strong mediation and negotiation skills. * Serve as the first line of support for complex cases, coordinating with specialized teams in the backend. Strategic Influence & Leadership * Act as a bar raiser for service recovery excellence, setting the standard for complex, nuanced case resolution. * Mentor and guide L6 specialists, providing insights on handling difficult cases and delivering a 10-star service experience. * Proactively identify workflow inefficiencies and contribute to process and policy improvements. * Influence a high-performance culture by setting an example in problem-solving, decision-making, and execution. * Lead by example in conflict resolution, handling cases involving multiple stakeholders with confidence and diplomacy. Data-Driven Insights & Continuous Improvement * Conduct root cause investigations, identifying systemic issues and driving preventative measures. * Leverage data and analysis to propose solutions aligned with business priorities. * Support project initiatives, SME requests, and case consults, contributing to the team’s broader strategic objectives. * Compile After Action Reviews, providing structured insights into high-profile cases to drive continuous improvement. * Serve as a trusted resource for hospitality standards, influencing broader service expectations within Global Operations. Cross-Functional Collaboration & Influence * Build trusted relationships with internal and external stakeholders, effectively navigating cross-functional dependencies. * Guide conversations skillfully towards win-win resolutions for customers, Airbnb, and internal teams. * Adapt communication style based on audience, ensuring clarity and understanding across diverse stakeholders. * Explain and simplify complex policies and processes to ensure buy-in and alignment. * Participate in high-impact projects requiring cross-functional collaboration and leadership. Your Expertise: * 1-year minimum tenure in L6 Service Recovery role, with promotion eligibility at 18–24 months based on performance. * Proven mastery of L7 competencies and demonstrated progress towards L8 competencies. * A track record of high-quality case handling, customer mediation, and resolution of complex, high-risk cases. * Ability to balance customer experience, risk mitigation, and business impact in decision-making. * Comfort in dealing with conflict, difficult situations, and high-stakes decisions with confidence and integrity. * Strong problem-solving and critical thinking skills, with an ability to make decisions based on available information and company policies. * Demonstrated ability to mentor and influence others, fostering an inclusive and high-performance team culture. * Excellent time management, negotiation, and conflict resolution skills. * Ability to proactively identify and resolve operational issues, preventing escalations before they arise. Preferred Expertise: * 4+ years experience in high-touch customer service, risk, or service recovery roles. * Experience managing high-value and high-risk cases, including fraud prevention, safety, and regulatory issues. * Strong analytical mindset with experience in reporting, data analysis, and case documentation. * Demonstrated ability to lead projects, assignments, and process improvements involving multiple stakeholders. * Ability to drive service excellence, influencing both policy and process improvements at an organizational level. Your Location: This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. ---------------------------------------------------------------------------------------------------------------------------------- We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer. This role is for an existing vacancy within the organization.
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years. What we do The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride! Role overview This role will entail selling our products and services to dealerships across the UK. The Account Executive will be strong at presenting CarGurus offerings and benefits as an inside sales professional (primarily over the phone and also via email with some visits to the UK for face-to-face meetings). This is a 'hunting' role – responsible for prospecting new business/building their own pipeline and looking after a dedicated book of business. Candidates should be persuasive, self-starters and will be encouraged to manage your own time, set priorities and meet monthly goals. The ideal candidate is tenacious, creative, and ambitious, with the ability to challenge traditional marketing conventions through data and an analytical approach. The ideal candidate thrives in a fast-paced startup environment and is ready to work for a true challenger brand. As part of a growing team, you must be a great teammate, willing to assist others and share standard methodologies to achieve team success. As a liaison between our dealer partners and the company, you must also be comfortable conveying issues to the rest of the CarGurus organization clearly, and with a thoughtful approach. Candidates must possess strong analytic and presentation skills as the role will interact frequently with marketing, business development, and senior management. What you'll bring * 2+ years in an inside sales role with experience in closing deals and leading negotiations * Numbers-driven, and committed to over-achieving targets consistently * Good organizational and communication skills! * Self-motivated and result-driven attitude * Bachelor's degree ideally with a commercial focus * Salesforce.com experience * SaaS sales exposure is a plus! The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles. Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training. This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs). Position Pay Range €72.000—€90.000 EUR Working at CarGurus We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives. CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate. We welcome all CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid
ABOUT THE ROLE ** This role will be eligible to participate in the monthly commission compensation plan ** All part-time team members are eligible for benefits beginning on their date of hire. This includes medical, dental, vision, 401k, tuition reimbursement, mental health sessions, and more. Upbeat, hardworking, and results-driven, our Peloton Experts are the front-line business drivers in Peloton's retail showrooms. They exhibit a keen knowledge of our product, services, and company. Above all, our Peloton Experts are strong communicators who are able to understand the needs of their clients, build long-lasting relationships with these clients and build a solid network for sales. YOUR DAILY IMPACT AT PELOTON * Focus on achieving and exceeding individual sales goals * Maximize sales through excellent customer service, product knowledge, and merchandise presentation * Proactively utilize Salesforce to record and maintain client information and preferences to drive your business * Develop a deep knowledge and understanding of Peloton's products and brand image * Phone and email outreach to both established and developing clients to communicate updates, events, and follow-up * Provide outstanding customer service at all times * Work professionally with fellow sales specialists in a team environment * Help to maintain visual/physical standards of store YOU BRING TO PELOTON * Prior sales experience - preferably in a customer-focused environment * Entrepreneurial spirit with a desire to exceed sales goals * Enthusiastic, energetic, and personable professional demeanor * Excellent written and verbal communication skills * Ambitious, hardworking and team-oriented * An appreciation of fitness and a balanced lifestyle * High school graduate or equivalent * Must be able to work nights, weekends, and holidays * Proficiency with MS applications (Word, Excel, etc), Apple Products, and Salesforce a plus #LI-CM1 #LI-Onsite PHYSICAL REQUIREMENTS This is primarily an active position, involving long periods of standing and walking in the store, as well as bending and lifting items weighing 25 lbs or more. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives, and if the location for the job changes. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Hourly Pay Rate $20—$20 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
ABOUT THE ROLE ** This role will be eligible to participate in the monthly commission compensation plan ** All part-time team members are eligible for benefits beginning on their date of hire. This includes medical, dental, vision, 401k, tuition reimbursement, mental health sessions, and more. As a Peloton Expert, you are passionate about fitness, technology, and all things Peloton. Reporting to a Store Manager, you provide excellent in-store experiences and sales support within our retail stores. You educate visitors on the portfolio of Peloton products and content, creating meaningful interactions, customized solutions, and closing sales. You are proud to represent Peloton and find great satisfaction in helping others become Peloton Members! YOUR DAILY IMPACT AT PELOTON * Provide excellent service and solutions to all current and future Members * Stay current with new products, features, and content * Help customers find the right product fit for their needs * Meet or exceed established performance goals * Contribute to all store activities, including inventory management, merchandising, marketing, and other duties as assigned * Engage in cross departmental initiatives that may include Commercial, Third Party Retail, Corporate Wellness, community events, and Member Support YOU BRING TO PELOTON * You are approachable, a good listener, and empathetic * You have sales, service, or fitness experience in a customer-centric environment * You have the ability to create immersive customer experiences * Strong verbal and written communication skills * You are ambitious, hardworking and team-oriented * You are flexible with your schedule, including the ability to work evenings, weekends, and holidays * Passion for health and wellness PHYSICAL REQUIREMENTS This is primarily an active position, involving long periods of standing and walking in the store, as well as bending and lifting items weighing 25 lbs or more. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI-CM1 #LI-Onsite The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives, and if the location for the job changes. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Hourly Pay Rate $19.50—$19.50 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about finding innovative solutions to complex technical problems, running countless experiments (300+ at a time!) with our massive user base to make data-driven decisions, and educating our users and employees alike. You’ll have limitless learning opportunities, mentorship and collaboration with world-class minds, and a variety of projects with large scopes — while doing work that’s both fun and meaningful. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. ---------------------------------------------------------------------------------------------------------------------------------- BELOW YOU CAN FIND MORE INFORMATION ABOUT THE TEAM WE'RE HIRING FOR: Ads: Duolingo's Monetization pillar builds the systems that fund our mission — from subscription packaging and advertising to ML-powered personalization. As a Senior iOS Engineer on the Ads team, you'll work on a product engineering team responsible for growing and scaling Duolingo's ads business: high-quality ads that delight learners, fit seamlessly into the product experience, and meaningfully contribute to our bottom line. The team owns ad serving, mediation and demand, in-product ad formats and surfaces, and more. You'll work cross-functionally with product, design, data science, machine learning, and ad operations. 🧠 You will... * Collaborate on software projects with product design and backend aspects * Develop, release, and maintain backend services and/or infrastructure * Lead individual project priorities, milestones, and ensure we're always shipping ✅ You have... * A Bachelor’s degree in Computer Science or a related technical field * Strong competencies in data structures, algorithms, and software design * Experience programming in Java, Python, or Kotlin * Solid understanding of one or more database technologies ⭐ Exceptional candidates will have... * Industry experience building high-traffic APIs using public cloud providers * Experience with industry observability technology, such as OpenTelemetry, Grafana, Prometheus, or DataDog. ---------------------------------------------------------------------------------------------------------------------------------- The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role! Salary Range: $153,000—$207,000 USD Benefits: Take a peek at how we care for our employees' holistic well-being with our benefits here. Job Alerts: Sign up for job alerts here. Accommodations: We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact accommodations@duolingo.com. Equal Employment Opportunity: Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Fraud Warning: Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information.
Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about finding innovative solutions to complex technical problems, running countless experiments (300+ at a time!) with our massive user base to make data-driven decisions, and educating our users and employees alike. You’ll have limitless learning opportunities, mentorship and collaboration with world-class minds, and a variety of projects with large scopes — while doing work that’s both fun and meaningful. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. ---------------------------------------------------------------------------------------------------------------------------------- BELOW YOU CAN FIND MORE INFORMATION ABOUT THE TEAM WE'RE HIRING FOR: Ads: Duolingo's Monetization pillar builds the systems that fund our mission — from subscription packaging and advertising to ML-powered personalization. As a Senior iOS Engineer on the Ads team, you'll work on a product engineering team responsible for growing and scaling Duolingo's ads business: high-quality ads that delight learners, fit seamlessly into the product experience, and meaningfully contribute to our bottom line. The team owns ad serving, mediation and demand, in-product ad formats and surfaces, and more. You'll work cross-functionally with product, design, data science, machine learning, and ad operations. 🧠 You will... * Collaborate on software projects with product design and backend aspects * Develop, release, and maintain backend services and/or infrastructure * Lead individual project priorities, milestones, and ensure we're always shipping ✅ You have... * A Bachelor’s degree in Computer Science or a related technical field * Strong competencies in data structures, algorithms, and software design * Experience programming in Java, Python, or Kotlin * Solid understanding of one or more database technologies ⭐ Exceptional candidates will have... * Industry experience building high-traffic APIs using public cloud providers * Experience with industry observability technology, such as OpenTelemetry, Grafana, Prometheus, or DataDog. ---------------------------------------------------------------------------------------------------------------------------------- The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role! Salary Range: $153,000—$207,000 USD Benefits: Take a peek at how we care for our employees' holistic well-being with our benefits here. Job Alerts: Sign up for job alerts here. Accommodations: We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact accommodations@duolingo.com. Equal Employment Opportunity: Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Fraud Warning: Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information.
ABOUT THE ROLE Peloton is seeking a Senior User Researcher with a strong foundation in hardware research to support the innovation, iteration, and optimization of our Bike, Tread, and Row products, as well as the development of future Peloton products and experiences. While hardware will be the primary focus of this role, this researcher will also bring experience in software and digital experiences - helping us understand how the physical and digital come together to shape the holistic Peloton Member journey. This Senior User Researcher will work directly with Product Managers, Industrial Designers, Mechanical Engineers, Field Testing Program Managers, Data Scientists, and Product Designers, and will report to the Director, User Research. YOUR DAILY IMPACT AT PELOTON * Continually evolve our process for organizing user research and testing across multiple product teams, ensuring appropriate prioritization of projects, and crafting and managing short and long term research roadmaps and plans * Collaborate with Product Managers, Industrial Designers, Engineers, and Field Testing Program Managers to identify hardware user research goals based on ambiguous problem statements, and then scope, plan, and execute research to address those goals * Collaborate with Product Managers, Product designers, Data Scientists, and Engineers to scope, plan, and execute software research, as needed * Partner with research operations to source participants for user testing, and handle logistics and schedules around live, in-person or remote testing * Conduct user research for hardware and software, and the interaction between the two * Conduct user research on design mockups, prototypes, beta versions, and finished products and features supplied by the Product teams * Compile and present findings to the relevant partners in a clear and concrete way, that enables stakeholders to make strategic product decisions and design product improvements * Evolve Peloton’s existing user experience research infrastructure to ensure conducting in-office, virtual, and in-field user testing is seamless, efficient, and easy to analyze and report on * Conduct qualitative and quantitative research using a range of tools and approaches (e.g. interviews, ethnography, surveys) to answer user research questions and produce new insights * Help to formulate research documentation to better understand Peloton-specific user behavior * Document and track findings gathered through testing and research so insights can easily be referenced and applied for future projects WHAT YOU BRING TO PELOTON * 5+ years of user research and testing experience, including experience working across both hardware and software product teams * Experience conducting research across both physical product development and software/digital experiences — with a strong foundation in hardware, human factors, or physical product development * Experience analyzing research findings and reporting concise and concrete insights and recommendations * Experience developing processes to organize work across multiple people and teams * Experience with remote and in-person user research methodologies * Comfortable incorporating AI tools into research workflows to support efficiency and productivity * Strong analytical and problem-solving skills * Ability to work collaboratively in a team environment * Exceptional communication and storytelling skills * Self-starter; ability to act autonomously * Constant attention to detail * Can provide work samples focused on User Research and Testing * Bonus Qualifications * Degree or equivalent experience in Human Factors, Ergonomics, Anthropometry, or a related physical/embodied discipline * Experience researching software products, digital interfaces, or content experiences * Experience writing, fielding, and analyzing quantitative surveys #LI-KN1 #LI-Hybrid The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Base Salary Range $173,478—$213,957 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
ABOUT THE ROLE The Workouts Design Team at Peloton is focused on designing new software experiences that enable people to live both healthier and longer lives. The team works collaboratively with designers across the organization to create new workout experiences, novel software interactions for new hardware products, and intuitive ways of getting the best workout at-home, outdoors, or even in the gym. Our Senior Product Designers create complex and functionality-dense interfaces across various ecosystems. They design in non-linear terms: capturing interactions, edge-cases, and the various states of these experiences through deliverables such as user flows, product maps, wireframes, storyboards, and prototypes. They approach problems with an agile mentality and rapidly iterate on both the UI and UX of the projects. As a Senior Product Designer, you’ll partner closely with content designers, product managers, user researchers, engineers, project managers, and other cross-functional teams to bring features to life across our platforms. Successful candidates are self-motivated, strategic, highly collaborative, proactive project owners, readily open to feedback and critique. They value the success of the team over their individual progress, and are often taking leadership over delivering outcomes. YOUR DAILY IMPACT AT PELOTON * Partner with peers in design, product and engineering to help deliver cohesive experiences across all member touchpoints (hardware products, web, mobile, watch, TV, etc.) * Partner with design leads across software and hardware teams to drive new R&D opportunities and set direction for future experiences * Drive complex design initiatives that span across multiple large product pillars * Make product vision tangible through prototyping and visual storytelling * Contribute to defining best practices for our cross-functional accessibility standards * Effortlessly shift altitude from high-level direction setting to in-the-pixels refinement * Clearly articulate ideas and drive buy-in across several teams and functions YOU BRING TO PELOTON * 6+ years of software product design experience * Experience closely partnering with product managers and engineering, to develop the vision, strategy and rationale for features * Strong interface and interaction design skills * Strong User Experience, Testing, Research and Information Architecture skills * Highly attentive to detail and ability to conceptualize multi-state, multi-path interaction systems and to consistently capture edge-cases * Comfortable working with ambiguous requirements and ability to quickly adapt and flex on direction of projects * Extensive experience with prototyping as a means to explore and convey design solutions * Excellent communication and organizational skills * Cognitive awareness of wider business goals, delivering intuitive and user-centered design solutions * Familiarity with the design systems, interaction patterns, and limitations of cross functional platforms - specifically Android, iOS, and web apps * Bonus: Designed experiences on larger touch screens #LI-JS2 #LI-Hybird The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Base Salary Range $155,350—$190,850 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
ABOUT THE ROLE The Associate Production Director serves as the primary technical lead and Director for our studio productions. This is a high-ownership leadership role designed for a broadcast professional who expertly manages and guides the control room environment. Beyond technical execution, you will be responsible for the creative integrity and visual/audio presentation of the livestream, the professional development of the crew, and the seamless integration of technology and talent. In this role, your focus will shift from day-to-day equipment operation to the total orchestration of the production environment, ensuring a world-class experience for both our talent and our global members. YOUR DAILY IMPACT AT PELOTON * Partner with Producing and Creative Services teams to translate creative visions into reality. You will make real-time editorial decisions during live broadcasts, utilizing innovation, imagination, and originality to enhance storytelling and engagement. The Associate Production Director is the final creative decision-maker regarding the look and sound of live and on-demand workout classes * Guide the execution of live and coach-to-camera, on-demand workout classes, acting as the primary Creative and Technical Director to ensure high-production value through precise camera blocking, lighting transitions, and audio fidelity * Lead and support a team of 1–2 Production Technicians during live broadcasts, providing clear, real-time cues and ensuring all positions (Audio, Camera, Vision) meet production standards * Maintain accountability for the final artistic aesthetic and technical quality of the broadcast, proactively identifying and adjusting deviations from brand style guides * Serve as the designated Control Room Lead, managing daily production workflows and coordinating tasks among the production crew to ensure operational success * Collaborate with Senior Leadership to design and implement training programs for Production Technicians, providing constructive feedback and mentorship to elevate the team’s collective technical proficiency and knowledge * Maintain and update all SOPs, including style guides and technical workflows * Lead the technical planning and execution for critical internal and/or external projects * Partner with Senior Management, Supervisors, and Engineering to identify workflow inefficiencies; propose and test new hardware/software solutions * Act as the primary escalation point during technical failures, making decisive, independent choices under time-sensitive constraints to maintain product integrity YOU BRING TO PELOTON * 4+ years of experience directing or technical directing in a live control room/ broadcast environment (e.g., TV, News, Sports, or Live Streaming) * Advanced knowledge of Ross Carbonite switchers, Yamaha QL/CL series audio consoles, and advanced signal flow (SDI, NDI, and Dante) or similar equipments * Demonstrated ability to guide and support a technical crew calmly and effectively during live, fast-paced broadcasts; experience supervising small teams or direct reports is preferred * A systems-oriented mindset with the ability to troubleshoot complex signal paths and IP-based broadcast workflows independently * Ability to work a variable production schedule, which includes a rotation of early mornings, late nights, weekends, and holidays based on the broadcast calendar. (Schedules are posted in advance to ensure team balance) #LI-SS1 #LI-Onsite The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Base Salary Range $84,250—$99,650 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years. What we do The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride! Role Overview CarGurus is transforming how the company operates by embedding AI into workflows across every function — product, engineering, revenue, finance, support. It’s a software engineering role where the domain is the entire business. You’ll work directly with teams across the org to understand how work actually gets done, identify where AI can change the unit of work or shift where judgment lives, and build the systems that make it real. Some of that is agent-based automation. Some of it is workflow redesign. All of it requires someone who can architect and ship production-quality software, not stitch together SaaS integrations. This is not a Salesforce developer, Boomi connector, or low-code/no-code position, nor is it an enterprise architect or ML model training role. This is a small, high-autonomy team reporting to the Head of AI Solutions. You’ll have outsized influence on how a publicly traded company with ~$1B in revenue adopts AI — not as a pilot or a demo, but as a structural change in how the business runs. You will be successful here if you are a product-caliber engineer who finds internal workflow transformation genuinely interesting — not a consolation prize, but the most leveraged place to be right now. You’d rather build something real that 200 people use tomorrow than something polished that ships in 6 months. WHAT YOU’LL DO * Design and build AI-powered workflows and agent-based systems that transform how teams operate across the company. * Partner directly with stakeholders in revenue, product, engineering, finance, and operations to gather requirements, map existing workflows, and identify high-leverage opportunities for AI. * Build end-to-end — from scoping and architecture through implementation and deployment. This team ships, it doesn’t hand off specs. * Work with AI APIs and platforms (Anthropic/Claude, AWS Bedrock, and others) to build agentic systems, automation pipelines, and intelligent tooling. * Operate across a messy, heterogeneous environment — AWS infrastructure, Salesforce, internal services — without waiting for everything to be clean before you start building. * Help shape the technical strategy and standards for AI Solutions as a function. WHAT YOU’LL BRING Must-haves: * 8+ years of relevant software engineering experience (no degree required; equivalent experience is fully accepted). * Strong software engineering fundamentals — you’ve built and shipped production systems, not just prototypes. * Proficiency in Python as the primary language for this work; comfort with additional languages is a plus. * Experience designing APIs, services, and data pipelines. You think in systems, not scripts. * AWS fluency — you’re comfortable working within AWS infrastructure and services. * Hands-on experience building with LLM APIs, agent frameworks, or AI-powered applications — not just experimentation, but something that ran in production or was used by real people. * Ability to operate with high autonomy. You’ll scope your own work, make architectural decisions, and own outcomes. * Willingness to work across the full stack of a business — including systems like Salesforce that aren’t glamorous but are where the high-impact problems live. Nice-to-haves: * Experience with workflow orchestration or automation at scale. * Familiarity with Salesforce APIs and integration patterns (not Salesforce administration). * Background in recommendations, search, data science, or ML engineering. * Experience working cross-functionally with non-technical stakeholders. The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles. Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training. This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs). Position Pay Range $144,000—$172,000 USD Working at CarGurus We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives. CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate. We welcome all CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid
SEATGEEK BELIEVES LIVE EVENTS ARE POWERFUL EXPERIENCES THAT UNITE HUMANS. WITH OUR TECHNOLOGICAL SAVVY AND FAN-FIRST ATTITUDE WE’RE SIMPLIFYING AND MODERNIZING THE TICKETING INDUSTRY. The Platform organization helps turn that vision into reality by providing a secure, reliable foundation for building and shipping products. By reducing complexity and offering well-supported, self-service tools and workflows, we enable teams across SeatGeek to move with confidence and stay focused on delivering great experiences. We’re looking for Platform Engineers to join us in building and improving this platform. In this role, you’ll work closely with partners across engineering and product to design and deliver capabilities that are easy to use, dependable at scale, and flexible enough to support different team needs. Your work will help teams across SeatGeek build and ship with fewer surprises, especially during the moments when our systems matter most. If this role sounds interesting to you, we encourage you to apply even if your experience doesn’t match every requirement - we value curiosity, collaboration, and a willingness to learn! WHAT YOU'LL DO * Design, build, and support shared platform systems and tooling that help teams across SeatGeek develop and run services reliably * Partner with engineering and product teams to address performance, scalability, and reliability needs as our marketplace and business grow * Contribute to system reliability, observability, security, and scalability through automation and well-considered abstractions * Participate in operating production systems, including supporting releases, taking part in an on-call rotation, and responding to incidents and support requests with guidance and collaboration from the team * Collaborate across teams and disciplines to identify friction and improve how software is built and operated at SeatGeek * Help evolve internal platforms, APIs, standards, and shared tooling to improve reliability and developer experience over time * Participate in evaluating new technologies and patterns, balancing short-term needs with long-term maintainability and operational health * Use automation and emerging tools, including AI-assisted workflows, to improve development and operational efficiency * Share context and learnings through documentation, design discussions, and collaboration across teams WHAT YOU HAVE * Experience contributing to the design, development, or operation of shared systems, platforms, or infrastructure that support other engineers or teams * Familiarity with building, running, or improving production systems, and an interest in reliability, security, scalability, and safe ways to deploy and operate software * A thoughtful approach to writing and maintaining code, with attention to clarity, maintainability, and how others will use and operate what you build * An interest in developer experience and platform usability, including how tools, abstractions, and workflows affect team productivity and broader business goals * Comfort collaborating across teams and disciplines, communicating clearly, and turning broad needs into practical technical solutions with support from others * A commitment to learning and growth (both your own and your teammates’) through knowledge sharing, feedback, and continuous improvement OUR STACK You do not need experience with all of these, but we thought you might be curious. What we care about is your experience, skills, and approach to problem solving. Tools can be learned. * Languages: Python, Go, HCL, Yaml * Version control: GitLab * AI Tooling: Cursor, Claude * Infrastructure: AWS, Kubernetes / EKS, Terraform * Monitoring & Alerting: Datadog * Networking: Fastly, Kong, Cilium * Data: Kafka, Flink, Redshift PERKS * Equity stake * Discretionary annual bonus * Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely * A WFH stipend to support your home office setup * Unlimited PTO * Up to 16 weeks of fully-paid family leave * 401(k) matching * Student loan matching program * Health, vision, dental, and life insurance * Up to $25k towards family building, reproductive health services and Gender-affirming care * $500 per year for wellness expenses * Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical * $360 per quarter to spend on tickets to live events * Annual subscription to Spotify, Apple Music, or Amazon music ---------------------------------------------------------------------------------------------------------------------------------- The salary range for this role is $144,000 - $209,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us! To review our candidate privacy notice, click here.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking. The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo. This is a full time position based in Singapore. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs. A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed. Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community * Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone * End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows & management guidelines * Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate * Takes on casework at a degree of severity/complexity under close supervision * Ability to recognize & assess threatening & risky behaviors * Demonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approval * Be highly receptive to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work * Understands multiple perspectives on a topic or situation * Able to evaluate and present multiple options for addressing a problem * Can be brought to engage more with senior stakeholders with help from management Combining efficiency with quality: * Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution Participating in the Safety Service improvement: Leverage your functional operational knowledge to support the team succeed * Help document ways of working, best practices, and the norms for your service(s) as requested by management * Provides technical/functional/SME to less experienced members of the team. Stakeholder engagement: Beginning to explore network with other Delivery teams and key functional partners * Displays openness and approachability when resolving issues * Understands key drivers of your role and how they relate to one another Your Expertise: YOUR BACKGROUND & EXPERIENCE * 3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts * Hospitality experience is a plus, in particular working for technology platforms. * Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs * Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials YOUR SKILLS & EXPERTISE * Very good interpersonal and communication skills, both written and spoken, including conflict resolution. * Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time * Basic computer literacy, including Apple/Mac OS and Google Suite * Language proficiency in English, other languages are a plus * Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders * Ability to adapt to new tasks and responsibilities as needed. * Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. * Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
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