Search results for "ServiceNow Discovery"

ASSA ABLOY AB

Work on complex infrastructure data at global scale ServiceNow is at the heart of how ASSA ABLOY delivers and manages IT services globally. In this role, you will ensure the platform is trusted and effective — with high-quality CMDB data, reliable Discovery processes, and a scalable architecture supporting a complex international environment. Your work will define how infrastructure, services, and dependencies are modelled, governed, and consumed through the ServiceNow CMDB across a global organisation. The role You will be driving key areas of the ServiceNow platform, with a strong focus on CMDB and Discovery. Working closely with ServiceNow Solution architects and infrastructure and service management teams, you will translate technical and business needs into reliable, well-governed platform solutions that scale across a global environment. You will act as a senior technical reference point, helping to strengthen standards, improve consistency, and drive long-term platform quality and stability. What you will work on Design and develop ServiceNow solutions aligned with infrastructure and service needs Own and improve CMDB structure, data quality, and lifecycle management (CSDM alignment) Configure and optimise ServiceNow Discovery and related integrations Develop scoped applications, scripts, and integrations using platform best practices Ensure platform security, stability, and compliance with internal standards Collaborate with IT teams to model services and dependencies accurately What will help you succeed Strong hands-on experience as a ServiceNow Developer in enterprise environments Deep knowledge of CMDB, CSDM, and service modelling Proven experience with ServiceNow Discovery and infrastructure data sources Good understanding of IT infrastructure (cloud, on-prem, networks, servers) ServiceNow System Administrator certification (additional certifications is a plus) ITIL knowledge and experience in global organisations Why ASSA ABLOY You will join a global organisation where ServiceNow is a core platform for IT operations, directly influencing how services are delivered and understood worldwide. This is an environment where technical ownership matters and where improvements to data quality and platform structure have real operational impact. Meaningful mission: Improve the accuracy and reliability of global IT service data Innovation and scale: Work in a complex international ServiceNow environment with deep CMDB and Discovery integration Autonomy and trust: Take ownership of technical decisions and influence platform standards Growth and development: Strengthen your position as a senior ServiceNow specialist Work–life balance: Hybrid working with a pragmatic, Scandinavian approach to work Ready to take ownership of ServiceNow at scale? If you enjoy solving complex CMDB and Discovery challenges and want to shape a platform used across a global organisation, we would like to hear from you. Apply today — we review applications continuously. We’re committed to building diverse, inclusive teams and encourage applications from all who see themselves thriving here. To make sure your personal data stays protected, we do not review applications sent via email or post. If you have questions about the role or process, contact Léa Rein, Senior Talent Acquisition Business Partner at lea.rein@assaabloy.com. Let’s create a safer and more open world — together. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * Our borderless, global framework, which enables seamless collaboration    THE ROLE     We are seeking an experienced Technical Architect to lead the technical assessment and architectural definition of a global aftersales transformation initiative for a leading premium consumer brand.  This engagement focuses on understanding the current servicing technology landscape, evaluating architecture maturity, identifying technical and operational gaps, and defining a future-state ecosystem that enables scalable, connected, and customer-centric aftersales operations.  The ideal candidate brings a blend of architecture expertise and experience working within service-oriented business domains such as repair, warranty, maintenance, returns, restoration, or field service. You should be comfortable assessing complex application landscapes, integration ecosystems, and data flows while collaborating with business stakeholders to understand how technology supports operational processes.  This role will play a key part in establishing the architectural vision, technology roadmap, and platform strategy for future transformation initiatives.   We are looking for a senior architect with experience assessing complex enterprise environments and designing modern, scalable technology ecosystems.  You will lead technical discovery activities, analyze application and integration landscapes, evaluate current-state architecture maturity, and define target-state architecture recommendations. Working closely with business and technology stakeholders, you will connect servicing processes with the systems, integrations, APIs, and data models that support them.  Experience in the following areas will help you succeed in this role:  * Enterprise and solution architecture  * Application and integration architecture  * Legacy modernization  * Aftersales and service operations  * Workshop facilitation and stakeholder engagement  * Translating business requirements into technical architecture decisions  The ideal candidate has worked in industries where products are composed of multiple components or serialized parts, such as automotive, watches, jewelry, manufacturing equipment, medical devices, or similar environments. They understand the unique servicing challenges associated with repairable products, including component traceability, service history, warranty management, and repair logistics.  They should also be comfortable navigating large, globally distributed technology landscapes consisting of legacy platforms, regional variations, and complex integration dependencies.  You should be equally comfortable reviewing integration diagrams and API strategies, facilitating architecture workshops, and presenting recommendations to senior business and technology leaders.  Role responsibilities Technical Discovery & Current-State Assessment  * Assess the existing technology landscape supporting aftersales and servicing operations.  * Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms.  * Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes.  * Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem.  * Assess how products, components, service history, warranty information, and repair events are represented across systems and data models.  * Analyze traceability requirements for serialized products, replacement parts, and repair activities across the servicing lifecycle.  * Conduct architecture reviews to assess scalability, resilience, maintainability, security, and operational supportability.  Architecture Gap Analysis  * Evaluate current architecture maturity against enterprise architecture best practices and modern digital platform patterns.  * Identify architectural bottlenecks, technical debt, legacy constraints, and modernization opportunities.  * Assess integration patterns, data ownership, master data challenges, and system interoperability.  * Analyze platform usage, adoption challenges, data quality issues, and operational workarounds driven by technology limitations.  * Produce structured architecture findings, risks, recommendations, and gap assessments.  Future-State Architecture & Platform Strategy  * Define the future-state target architecture supporting global aftersales capabilities.  * Develop conceptual and logical architecture views covering applications, integrations, services, APIs, data, and operational processes.  * Recommend architecture patterns to support omnichannel service experiences, real-time visibility, customer transparency, and operational scalability.  * Lead or support structured platform evaluation activities including requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and recommendation of future-state platform solutions.  * Establish integration, API, and data architecture principles to guide future implementation initiatives.  Roadmap & Transformation Planning  * Define phased modernization and migration strategies for the future-state landscape.  * Identify opportunities for legacy rationalization and platform consolidation.  * Develop implementation sequencing recommendations that balance business value, technical complexity, and delivery risk.  * Create architecture roadmaps aligned with enterprise standards and strategic technology direction. Stakeholder Engagement  * Facilitate architecture workshops with engineering, product, operations, and business teams.  * Build alignment around architecture principles, target-state recommendations, and technology priorities.  * Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders.  * Produce high-quality architecture artifacts and executive-ready deliverables.  * Communicate complex technical concepts clearly to both technical and non-technical audiences.    MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * Ability to work within EST business hours and collaborate effectively with North American teams.  * Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments.  * Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments.  * Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.  * Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.  * Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.  * Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries.  * Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.  * Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms.  * Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.  * Experience assessing and modernizing legacy environments and complex integration landscapes.  * Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations.  * Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks.  * Strong workshop facilitation, stakeholder management, and communication skills.  * Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions.  * Excellent communication skills with the ability to simplify complex topics for a broad range of audiences.    NICE TO HAVE QUALIFICATIONS   * Experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs.  * Experience within luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other industries managing complex repairable products and component traceability.  * Experience evaluating and selecting service management, repair management, warranty management, or aftersales technology platforms.  * Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions.  * Experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms.  * Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms.  * Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions.  * Experience with architecture governance, architecture review boards, architecture steering committees, and enterprise decision frameworks.  * Previous consulting experience leading discovery, assessment, and architecture-definition engagements.  * Experience operating within global organizations requiring scalable, multi-region technology strategies.  If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.    THE BENEFITS   This is a full time position based in Quebec, Canada. Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. AS A CONTINGENT WORKFORCE GENERALIST AT SNOWFLAKE, YOU WILL: * Provide outstanding customer service support to employees and internal stakeholders on Contingent SnowForce Team processes, policies, and issues — adhering to team SLAs throughout. * Partner closely with the Global Contingent Workforce Leader and Operations Specialist to meet team goals, drive projects to completion, and solve complex problems across the organization. * Drive compliance, education, and program-level project initiatives for the Contingent Workforce Program. * Help manage day-to-day tactical operations including team alias management, communications, documentation, scheduling, and meeting facilitation. * Facilitate resolutions of accommodation requests, immigration requests, cost rate analysis, and investigations for contingent workers. * Proactively identify issues based on discussions and emerging trends, escalating appropriately to leadership. * Create and maintain documentation around key work functions; provide training and mentoring support in areas where you serve as Subject Matter Expert. * Conduct in-person training sessions for stakeholders on contingent workforce processes and policies. OUR IDEAL CANDIDATE WILL HAVE: * 3+ years of customer service support experience, preferably in support of a Contingent Workforce program, HR, or workforce management environment. * Experience interacting with all levels of a professional organization, from individual contributors to senior leadership. * Experience utilizing VNDLY Vendor Management System * Experience working with a Managed Service Provider. * Demonstrated ability to exercise independent judgment and discretion while applying company policies and practices to determine appropriate action. * Understanding of contingent workforce classifications and processes. * Strong analytical and problem-solving skills with the ability to proactively identify and address issues before they escalate. * Proven attention to detail and accuracy across all areas of work. * Excellent communication skills and demonstrated experience handling sensitive matters with tact and diplomacy. * Proficiency with MS Office, Google Suite, Slack, Zoom, ServiceNow, and the ability to leverage AI tools such as Gemini, ChatGPT, CoCo, Snowflake Intelligence, and similar technologies. * Self-starter and fast learner capable of operating with minimal direction in a fast-paced environment. * Collaborative mindset with a proven ability to thrive in a team environment. BONUS POINTS IF: * Experience using Zip P2P Tool, Workday HCM * Experience with creating training videos * Ability to make things pop and show a flare using current technologies and trends * A fun get it done attitude and ability to think outside the box WHY JOIN OUR TEAM AT SNOWFLAKE? * Be part of a dynamic, high-impact team at the intersection of People Operations and workforce strategy — where your work touches every corner of the company. You'll partner directly with senior leadership on complex, meaningful challenges that shape how Snowflake manages its global contingent workforce. * This is a role for someone who loves building, connecting, and improving — you'll develop cross-functional relationships across the entire organization while driving initiatives with real, visible impact. We embrace innovation, including AI tools, to constantly raise the bar for how we operate. If you're passionate about contingent workforce management, compliance, and program operations and want to grow that expertise at one of the most innovative data companies in the world, this is your team. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The RVP, Priority Support Engineering - EMEA reports into the Head of Global Support and owns paid support offerings end-to-end for their designated Region. Operating in an environment of both direct reports and matrixed relationships, the ideal candidate has a proven track record of either leading premium support / designated technical advisory organizations OR selling and positioning technical solutions to enterprise customers in a senior field role, with revenue accountability either way. This role brings together a mix of responsibilities with multiple areas of critical focus. The RVP maintains relationships at all levels with Customers, Sales Leadership, Solutions Engineering, Delivery Teams, Operations Teams, and Key Partners. They are expected to sustain KPIs across multiple disciplines including Revenue, Attach, Consumption, Retention, and Staffing. Snowflake's paid support offerings are designed to deliver value customers feel, through both quality reactive interactions and proactive, advisory-led engagement, measured on the outcomes that matter to their business. The RVP leads the regional Designated Support Engineer (DSE) team, the post-sales production support force that delivers Priority Support today and will scale as our paid support portfolio expands. Reactive support sits with separate leadership; the DSE team collaborates closely with that org on escalations and reactive delivery health for paid customers, but is purpose-built for the proactive, paid program experience and the sales motion that drives it. This role is key to making that proactive shift real for paying customers, turning premium support from a faster ticket queue into a measurable lever on workload health, consumption growth, and long-term value. This is an AI-native role. The RVP leads both the DSE team and customer engagements through AI-augmented ways of working, using AI to anticipate workload risk, scale proactive advisory, and surface insights at a depth and speed that was not possible before. We are actively building the AI-augmented engagement model the team runs on; the RVP is expected to continue to build and evolve the playbook as the technology and the tooling mature. Both the leader and the team operate AI-natively in how they engage customers, manage workloads, and deliver value. RESPONSIBILITIES Serving Customers * Build deep technical and executive relationships with strategic customers in the region to ensure paid support programs are positioned to serve current and future workloads on Snowflake. * Accountable for Customer Satisfaction, retention, and successful post-sales delivery of paid support engagements against committed scope, SLAs, and outcomes. * Lead the DSE team's contribution to the proactive, advisory-led support model: architectural reviews, proactive risk assessments, and identification of root-cause patterns on recurring issues. * Collaborate closely with reactive support leadership to ensure reactive delivery health is strong for accounts under paid support coverage, including joint visibility into case load, response-time performance, and incident trends, with shared accountability when paid customers need both arms of support working in concert. * Partner with Snowflake field teams on post-go-live consumption health, proactively identifying workloads at risk of stalled adoption, blockers limiting consumption growth, and architectural opportunities to expand value, mobilizing the DSE team on the path to resolution. * Own executive sponsorship and the customer narrative for at-risk paid support accounts; coordinate with reactive support leadership on escalation paths when their resources are required. Owning the Sales Cycle for Paid Support Programs * Own the regional sales cycle for paid support programs by partnering with Snowflake Regional Sales VPs and Solutions Engineering Directors to position the right paid support program with each customer based on their workload profile, criticality, and growth trajectory. * Lead the Go-to-Market motion for paid support in the assigned region, including attach to net-new deals, expansion within the existing customer base, and conversion at renewal. * Engage directly with customers and Sales counterparts to articulate the value of paid support, scope the right program fit, and influence the support component of the commercial proposal. (Production delivery sits with the DSE team post-sale; this engagement is positioning, not pre-sales technical discovery.) * Define and operationalize the Solutions Engineering/FDE/Engineering Solutions/Service Delivery-to-DSE handoff: a documented model for transferring technical and account context from pre-sales and custom engagements into post-sales production support without a dropped baton. * Communicate pipeline activity to Global Support leadership and to regional Sales leaders frequently; leverage executives appropriately and strategically to gain alignment and overcome customer objections. * Accountable for regional revenue targets for paid support programs. Practice Readiness * Build, hire, and lead the regional Priority Support team, including Designated Support Engineers, front-line managers, and any specialist roles needed to scale post-sales production support. * Recruit and develop talent who can grow with the function; coach front-line managers in advisory engagement, executive presence, and commercial fluency. * Communicate pipeline activity and forward demand to Resource Management and Delivery to ensure visibility into upcoming DSE coverage needs. * Establish operating cadence: weekly forecast, monthly business review, quarterly customer outcome review with regional Sales VPs. * Proactively contribute to the development of paid support program policies, procedures, pricing input, and packaging signal back to Global Support leadership and Revenue Operations. * Monitor team performance; provide coaching, counseling, and motivation to maximize delivery quality and commercial outcomes. * Lead the DSE team as an AI-native function: set the standard for AI-augmented engagement delivery, predictive workload analysis, and AI-driven customer insights at scale. Build a team that uses AI fluently in everyday delivery, not as a side project. Technical Expertise * Demonstrate detailed Snowflake product knowledge: vision, platform architecture, and the technical use cases customers run on Snowflake at scale. * Understand the technical complexities of the modern data and AI cloud, the competitive environment, and confidently address customer concerns about adoption, migration, performance, and cost. * Provide strong consultative skills and a clear understanding of paid support engagement models: what each program delivers post-sale, where the value lands for customers, and how to position the right fit. REQUIREMENTS On Day One We Will Expect You To Have: * Sales-minded leader with 10+ years in enterprise customer-facing roles, with a track record of either (a) leading a paid support, premium services, designated technical advisory, or signature success-style organization, OR (b) selling and positioning technical solutions to enterprise customers in a senior field role at a cloud, data, or SaaS company (e.g., Sales Engineering, Sales Architect, Specialist Sales, Customer Engineering). Either path qualifies. * Proven track record carrying or owning a revenue target tied to attach, expansion, or renewal in a customer-facing function (e.g., Sales Engineering, Professional Services, Premium Support). You can read a forecast and run a deal review. * 5+ years of leadership experience managing a multi-layered organization in a high-growth SaaS or cloud environment; demonstrated ability to coach front-line managers. * Knowledge of the data warehousing, data management, analytics, AI, and/or cloud computing space. * Experience selling and positioning technical solutions to enterprise customers and managing to commercial targets while working closely with cross-functional teams: sales, pre-sales, legal, marketing, finance, and product. * Comfort operating inside transformation: you have moved a team from one operating model to another (e.g., reactive to proactive, cost center to revenue contributor) and can talk specifically about what worked and what did not, OR you have been part of a transformation as a senior individual contributor and can articulate how you would lead one. * Executive-level communication and customer-facing presence; confident presenting both technical solutions and business impact to C-level customer audiences. * Comfortable with Salesforce or other leading CRM tools. * Demonstrated experience leading teams or running customer engagements using AI-native or AI-augmented approaches; comfort championing AI-driven delivery in a customer-facing function, articulating to customers how AI augments human advisory rather than replaces it, and evolving the operating model as new capabilities emerge (you are joining an active build, not inheriting a finished playbook). Strongly Preferred * Direct experience launching or scaling a designated engineer, solutions architect team, TAM, or premium support program at a cloud data platform, hyperscaler, or enterprise SaaS company (e.g., Databricks, AWS, Google,Microsoft, Salesforce, ServiceNow, Red Hat, MongoDB, Oracle). * Internal Snowflake field experience (Solutions Engineering, Solutions Architect ) with deep relationships into regional Sales VPs and a track record of customer wins on technical solutions. * Strong program, project, and process management skills. KEY PERFORMANCE INDICATORS * Regional revenue targets for paid support programs, including attach to net-new license deals, expansion within the customer base, and conversion at renewal * Snowflake consumption health and growth on accounts under paid support coverage * Customer outcome metrics: NPS lift on paid support cohort; reduction in customer generated cases on accounts under DSE coverage; improvement in time-to-value on key workloads * Proactive engagement coverage: cadence and quality of architectural reviews, health assessments, and risk reviews delivered to paid accounts * Hire-to-headcount targets within given timeframes; manager bench depth * Engagement delivery quality and effective management of regional team objectives Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. ABOUT THE ROLE Snowflake is transforming how enterprise Procure to Pay operates — and we're looking for a senior operations leader to help us execute on that vision. This is not a role for someone who wants to maintain the status quo. We have agentic AI projects in flight, a best-in-class technology stack, and a team that is motivated to build something the industry hasn't seen before. We need someone who can run the operation at a high level while simultaneously driving execution on the automation and AI initiatives already on our roadmap. As Sr. Manager of Procure to Pay Operations, you will own the operational performance of our end-to-end P2P function — spanning Procurement, Accounts Payable, Strategic Sourcing, Travel & Expense, and Global Contracts. You will report directly to the Chief Procurement Officer and serve as the operational backbone of a global, fast-moving team. WHAT YOU'LL DO Own P2P Operations End to End * Lead day-to-day operations across Procurement, AP, Strategic Sourcing, T&E, and Global Contracts * Ensure SLA performance, approval cycle times, and process compliance meet or exceed targets across all functions * Establish clear ownership, operating rhythms, and accountability across a globally distributed team * Serve as the primary operational escalation point for cross-functional stakeholders in Finance, Legal, and Security Drive Automation & Agentic AI Execution * Own the execution of agentic AI and automation projects already in flight across the P2P stack * Partner with engineering, product, and AI teams to move automation initiatives from roadmap to production * Identify additional automation opportunities across the procure-to-pay lifecycle and build the business case * Champion AI tool adoption across the team — setting the standard for how the function leverages technology to scale Lead and Develop the Team * Manage a team of procurement, AP, and sourcing professionals across multiple geographies * Build a high-performance culture with clear expectations, strong feedback loops, and a focus on continuous improvement * Develop team members' capabilities in both operational excellence and AI-enabled ways of working Deliver Visibility and Insights * Own P2P reporting and metrics — ensuring leadership has real-time visibility into spend, cycle times, SLA performance, and process health * Surface insights that drive better decision-making across Finance, Sourcing, and the business * Partner with FP&A on committed spend, budget alignment, and accrual accuracy WHAT WE'RE LOOKING FOR Required * 8+ years of experience in Procure to Pay, Finance Operations, or a related field — with at least 3 years in a people management role * Proven track record leading operational transformation in a P2P or S2P environment — you have built things, not just run them * Hands-on experience with AI, automation, or agentic workflow tools in an operational context — you understand how to translate technology into process improvement * Deep familiarity with Workday or a comparable ERP, and procurement intake platforms such as Zip, Coupa, or SAP Ariba * Strong cross-functional stakeholder management skills — you are equally comfortable with Legal, Finance, Security, and business unit leaders * Executive-level communication skills — you can distill complexity into clarity for a CPO or CFO audience * Experience managing globally distributed teams across multiple time zones Nice to Have * Experience with Navan, ServiceNow, or similar T&E and ITSM platforms * Familiarity with Snowflake or other modern data platforms * Background in a high-growth technology company with a scaled P2P operation * Experience working alongside engineering or AI product teams to deliver automation at scale WHY SNOWFLAKE At Snowflake, we don't just use technology — we run on it. Our P2P function is one of the most advanced in the industry, leveraging our own platform alongside best-in-class agentic AI tools to fundamentally change how procurement and finance operations work. This is an opportunity to be at the center of that transformation — to take a roadmap that already exists and drive it to completion, while building the kind of operation that others will study and replicate. If you are energized by execution, motivated by innovation, and want to lead a team doing work that genuinely matters, this is the role for you. EQUAL OPPORTUNITY Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is redefining how enterprises bring data, applications, and AI together. As customers build AI systems for insights, automation, and action, they need governed access to the most important business data in the enterprise: data from systems like SAP, Salesforce, Workday, ServiceNow, and other leading application platforms. Historically, integrating this data meant building pipelines, duplicating data, losing business semantics, and creating operational complexity. The next generation of enterprise AI requires a better pattern: open, governed, zero-copy interoperability across application platforms, open table formats, catalogs, semantics, and Snowflake. We are looking for a hands-on, high-conviction Principal Product Manager to lead and scale Snowflake’s Zero-Copy Integrations product stream. This person will help shape the product strategy, execution model, partner roadmap, commercial motion, and customer experience for how Snowflake interoperates with the world’s most important business application platforms. This is a highly strategic role at the intersection of product, engineering, design, partnerships, GTM, and executive-level customer engagement. You will work closely with leading application vendors and Snowflake teams to define how customers access structured and unstructured business data, preserve semantics and governance, and activate that data inside Snowflake for analytics, applications, Cortex AI, agents, and business workflows. WHY THIS ROLE MATTERS Enterprise AI is only as good as the business context it can access. Customers need governed access to model data, application data, documents, metadata, and business semantics from their critical systems of record. They want to build agents and AI-powered workflows that understand customers, products, suppliers, employees, contracts, transactions, and operational processes. Zero-copy integrations are becoming a core pattern for this world. The goal is not just connectivity. The goal is to make Snowflake the place where customers can combine trusted application context with the rest of their enterprise data estate, then activate it across AI, analytics, data engineering, apps, and governed collaboration. You will help Snowflake define and execute this strategy across key partners and platforms. WHAT YOU WILL DO * Own product strategy and roadmap for Snowflake’s Zero-Copy Integrations with leading application and data platforms. * Define the product architecture and user experience for zero-copy access patterns across Iceberg, Polaris, external catalogs, catalog-linked databases, externally managed tables, semantic models, sharing, federation, and write-back patterns. * Partner with engineering to define high-quality integration primitives that go beyond basic access, including semantic fidelity, lineage, observability, governance, entitlementing, performance, and lifecycle management. * Work with design to shape Snowflake-side and partner-side experience surfaces that make zero-copy integrations easy to discover, configure, govern, monitor, and use. * Build a clear product strategy for structured and unstructured application data, including documents, content systems, knowledge bases, contracts, tickets, and enterprise collaboration data. * Define how customers can activate application data in Snowflake through SQL, Cortex AI, Cortex Agents, Cortex Analyst, Cortex Search, ML, Streamlit, notebooks, semantic views, Dynamic Tables, and governed data products. * Influence partner roadmaps by engaging with CPOs, Chief Architects, and establishing win-win product and business models across Snowflake and strategic application vendors. * Develop commercial models, packaging options, pricing calculators, adoption frameworks, and business cases for Snowflake and partner stakeholders. * Work closely with alliances, sales, solution engineering, marketing, legal, security, and finance to bring these partnerships to market. * Engage deeply with lighthouse customers to validate use cases, unblock adoption, and turn bespoke integrations into repeatable product motions. * Use AI and coding agents actively to prototype product ideas, generate demos, build pricing calculators, analyze customer usage, draft specs, and accelerate product development. WHAT SUCCESS LOOKS LIKE * Zero-copy becomes the default pattern for Snowflake interoperability with key enterprise application platforms. * Customers can bring trusted application data and business semantics into Snowflake without duplicative ETL or unnecessary replatforming. * Joint partner roadmaps are clear, executable, and valuable for both Snowflake and the application platform partner. * Customers can build AI agents and business workflows on top of governed application data with strong semantics, lineage, observability, and access control. * The product experience is simple enough for customers to adopt, but powerful enough for sophisticated enterprise architectures. * Commercial models are clear, scalable, and aligned with partner incentives. * The field can explain the value proposition crisply: zero-copy, governed, semantic, open, and actionable. * Snowflake has a repeatable playbook for launching, scaling, and operating strategic zero-copy integrations across application ecosystems. * Snowflake becomes the activation plane for SAP, Salesforce, Workday, ServiceNow, and other application data across analytics, apps, AI, and agents. WHAT WE ARE LOOKING FOR * 12+ years of core product management experience, with experience leading complex enterprise data, platform, integration, application, or AI products. * Strong product judgment and product conviction. You can form a clear thesis, pressure-test it with customers and partners, and drive alignment through ambiguity. * Deep understanding of enterprise data integration patterns, including ETL, ELT, CDC, data sharing, federation, reverse ETL, semantic layers, APIs, and application data models. * Familiarity with open table formats and modern lakehouse architecture, especially Apache Iceberg, open catalogs, Polaris, REST catalog APIs, and governed interoperability patterns. * Strong understanding of how business applications model data, semantics, processes, permissions, and extensibility. * Ability to work with strategic partners where product, engineering, commercial, and GTM incentives all need to align. * Strong technical depth with the ability to discuss architecture tradeoffs with engineering, partner architects, field teams, and customer executives. * Strong business acumen, including pricing, packaging, commercial model design, partner economics, and executive-level business case development. * Experience building products that require cross-company coordination, not just internal roadmap execution. * Strong customer orientation and ability to turn complex enterprise requirements into simple, scalable product experiences. * Hands-on use of AI tools and coding agents to accelerate product thinking, prototyping, analysis, and execution. * Ability to write crisp strategy documents, product specs, partner narratives, field guidance, and executive-ready materials. PREFERRED QUALIFICATIONS * Experience with Snowflake, Databricks, SAP BDC, Salesforce Data Cloud, Workday Data Cloud, ServiceNow, or similar enterprise application and data platforms. * Experience with data catalogs, governance, lineage, access control, semantic layers, data products, or data sharing. * Experience with AI and agentic systems, especially where high-quality business context, semantics, retrieval, and governed action matter. * Experience working on partner-led or ecosystem-led product motions. * Experience with pricing calculators, business case modeling, usage analytics, or product-led adoption frameworks. * MBA or equivalent business training preferred. * Degree in Computer Science, Engineering, or a related technical field preferred. WHO YOU ARE * You are a product leader who can operate at both strategy altitude and execution depth. * You are comfortable influencing without authority across engineering, design, partners, sales, finance, legal, and executives. * You can sit with a partner CTO in the morning, write a product spec in the afternoon, and build a prototype or pricing model with an AI coding agent by evening. * You do not treat partnerships as press releases. You treat them as product systems that need clear primitives, experiences, incentives, adoption metrics, and customer outcomes. * You understand that the future of enterprise AI depends on trusted business context, not just access to raw data. * You are excited to build the interoperability layer that lets customers activate their most important enterprise data in Snowflake. ABOUT SNOWFLAKE Snowflake is the AI Data Cloud. We help thousands of organizations mobilize their data with near-unlimited scale, performance, and concurrency. Our platform enables customers to build data applications, analytics, AI, and collaboration workflows on a single governed foundation. This role is part of Snowflake’s Data Engineering and Connectivity product organization, which builds the product surfaces that help customers connect, govern, transform, and activate their enterprise data across the AI Data Cloud. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Techrytera AB

About us At Techrytera AB, recruitment starts with you. We are a staffing and recruitment company with deep expertise and a clear focus on IT and Engineering. With our industry knowledge and close dialogue with both candidates and clients, we create precise matches where the right skills meet the right needs. We believe that a truly great match is not just about a job description – it’s about your experience, your potential, and what you genuinely want to develop in. That’s why we always focus on the individual. By understanding your background, motivations, and ambitions, we can connect you with assignments and roles at our clients where you have the right conditions to grow and make an impact. Our goal is to build long-term and meaningful collaborations – for both you as a candidate and for our clients. Job Description IS Project Manager - ServiceNow Greenfield Implementation Core Role Overview End-to-end project lead responsible for planning, executing, monitoring, controlling, and closing a brand-new ServiceNow greenfield implementation project. Owns project scope, timeline, budget, resource allocation, stakeholder management, risk mitigation, and successful go-live of the fully configured ServiceNow instance, ensuring alignment with business objectives, IT governance, and ServiceNow product standards. Acts as the single point of accountability for all project deliverables and cross-functional team coordination. Key Responsibilities Project Planning & Governance (Greenfield) Create a detailed project plan (charter, scope, WBS, schedule, budget, resources) for building a new ServiceNow instance Establish governance (steering committees, decision-making, change control, milestone tracking) Align goals with IT strategy, service transformation, and compliance requirements Team Leadership & Resource Management Lead cross-functional teams (architects, analysts, QA, IT, SMEs, vendors) Manage resources, workloads, and performance Run standups, progress meetings, and reviews; coordinate with ServiceNow partners Scope, Risk & Issue Management Control scope and manage change requests to avoid overruns Identify and mitigate risks; develop contingency plans Resolve issues and escalate critical risks to stakeholders Stakeholder Communication & Reporting Act as main contact for all stakeholders Provide regular status reports on progress, budget, and risks Run workshops to gather feedback and secure approvals Testing, Deployment & Post-Go-Live Oversee testing (UAT, integration, performance) Plan and execute go-live, including data validation and support Monitor performance and adoption; complete handover and project closure activities Required Background & Qualifications Mandatory Technical & Professional Experience • 5+ years of professional experience as an IS/IT Project Manager, with 2+ years of direct ServiceNow implementation experience (greenfield implementation experience highly preferred) • Proven track record leading end-to-end IT implementation projects, including full lifecycle planning, execution, and go-live • Working knowledge of ServiceNow platform fundamentals, core modules (ITSM, Incident, Problem, Change, Request Fulfillment, Service Catalog, Project Portfolio Management), and greenfield implementation methodologies • Formal project management certification: PMP (Project Management Professional), CSM (Certified Scrum Master), PRINCE2, or ServiceNow Certified Project Manager (CPM) – at least one required • Experience with project management tools: MS Project, Azure DevOps, Smartsheet Mandatory Soft & Leadership Skills • Strong cross-functional leadership, stakeholder management, and executive communication skills • Excellent problem-solving, conflict resolution, and decision-making abilities in fast-paced implementation environments • Ability to balance technical requirements with business needs and manage competing priorities • Strong organizational skills, attention to detail, and ability to manage multiple workstreams simultaneously Preferred Qualifications • ITIL Foundation or higher certification (critical for ITSM-aligned ServiceNow implementations) • Experience with other ServiceNow modules (ITOM, ITBM, HRSD, CSM, SPM) or industry-specific configurations • Experience working with global or cross-regional teams and remote implementation resources • Knowledge of ServiceNow licensing, governance, and platform maintenance best practices Application When you apply through Techrytera AB, you’re not just applying for a job – you’re starting a dialogue about your career path. We want to get to know you, your experience, and your ambitions so that we can match you with the right opportunities at our clients. Does this sound interesting? Submit your application or get in touch with us to learn more. We look forward to discovering the next step in your career together with you.

Techrytera AB

About us At Techrytera AB, recruitment starts with you. We are a staffing and recruitment company with deep expertise and a clear focus on IT and Engineering. With our industry knowledge and close dialogue with both candidates and clients, we create precise matches where the right skills meet the right needs. We believe that a truly great match is not just about a job description – it’s about your experience, your potential, and what you genuinely want to develop in. That’s why we always focus on the individual. By understanding your background, motivations, and ambitions, we can connect you with assignments and roles at our clients where you have the right conditions to grow and make an impact. Our goal is to build long-term and meaningful collaborations – for both you as a candidate and for our clients. Job Description The client develops and produces world-class hybrid engines and transmissions. With factories on two continents - Sweden and China - the client is a pioneering global supplier of propulsion technology, development services and contract manufacturing. The client brings together over 9,000 dedicated and determined people that design, develop, and manufacture next-generation powertrain solutions for a global market. The client is part of a global leader in powertrain solutions. The Group has 19,000 employees, 17 plants and 5 R&D centers across three continents. We partner with OEM clients around the world and offer innovative solutions that can cater to up to 80% of the growing hybrid and combustion powertrain market, enabling a faster transition toward cleaner mobility. At the client, we are committed to diversity and inclusion. We welcome applicants from all backgrounds and believe that different perspectives and experiences make for a stronger, more innovative company. Key Responsibilities: Engineer, configure, and optimize M365, Entra ID, and Active Directory environments to deliver secure, scalable, and reliable services. Design and implement event-based integrations that connect systems like ServiceNow, SuccessFactors, and enterprise identity platforms such as AD and Entra ID. Automate workflows using tools like PowerShell, Graph API, Azure Functions, and Logic Apps, driving efficiency and scalability. Develop innovative solutions within the Microsoft ecosystem (e.g., Power Platform, Teams, SharePoint) to enhance collaboration and productivity while maintaining security and compliance standards. Support and manage hybrid identity configurations between Active Directory and Entra ID to maintain seamless experiences in the enterprise IT environment. Implement and manage modern development practices like Infrastructure as Code and GitOps, ensuring repeatable and streamlined deployments. Use GitHub Actions for version-controlled workflows, repository management, and deployment. Leverage DevOps principles to ensure the continuous delivery and improvement of the Collaboration and IAM platforms. Skill requirements The ideal candidate should possess hands-on experience or demonstrate curiosity and capability in the following areas: M365 technologies, including Power Platform, Purview and collaboration tools like Teams and SharePoint. Entra ID & Active Directory, including expertise in Conditional Access policies, Group Policies, and MFA configuration. Event-based integrations connecting enterprise systems like ServiceNow and SuccessFactors with identity platforms. Proficiency in scripting languages like PowerShell, Python or equivalent tools. Azure Functions & Logic Apps for building robust serverless workflows and event-driven solutions. Familiarity with Graph API and PnP (Patterns and Practices) for advanced integrations. Expertise in modern software development practices including Infrastructure as Code, GitOps, GitHub Actions and DevOps principles. Deep understanding of event-driven architectures (PubSub, streaming) for scalable and flexible system integrations. Key Attributes: Strong problem-solving capabilities with an automation-first mindset and ability to implement efficient workflows. Adaptable and collaborative nature to work across adjacent technical areas while maintaining a focus on core expertise. Curiosity to continuously learn and innovate within the identity and collaboration space. Ability to balance user experience needs with compliance, governance, and security requirements. Clear and effective communicator to enable better understanding and usability for all employee levels. Application When you apply through Techrytera AB, you’re not just applying for a job – you’re starting a dialogue about your career path. We want to get to know you, your experience, and your ambitions so that we can match you with the right opportunities at our clients. Does this sound interesting? Submit your application or get in touch with us to learn more. We look forward to discovering the next step in your career together with you.

Wrknest AB

Om tjänsten Coop söker en tekniskt vass ServiceNow Developer som vill arbeta med komplexa flöden, breda verksamhetsområden och tydlig påverkan i en samhällsviktig organisation. Du blir en nyckelperson i ett litet men erfaret team som ansvarar för att utveckla och framtidssäkra Coops ServiceNow-plattform. I rollen får du arbeta djupt tekniskt och successivt bygga upp ett större ansvar inom CMDB, Discovery och Service Mapping. Rollen kräver att du både kan tänka tekniskt och förstå verksamhetsbehov, en kombination där du får stort utrymme att påverka och göra skillnad. Tjänsten är en direktrekrytering till Coop där Wrknest ansvarar för rekryteringsprocessen. Dina framtida arbetsuppgifter  Du kommer att arbeta verksamhetsnära med att vidareutveckla plattformens tekniska funktioner och arkitektur, med fokus på att skapa värde i både centrala och butiksnära processer. Rollen innebär mycket samarbete, tekniskt ansvar och en vardag där varje ny lösning gör konkret skillnad. Exempel på arbetsuppgifter: Konfigurera, anpassa och utveckla funktioner i ServiceNow Arbeta med konfigurationshantering och vidareutveckling av CMDB Etablera och optimera informationsflöden genom automatiserad inventering och Service Mapping Hämta in och strukturera data från IT-miljöer (t.ex. betalterminaler, kassor, servrar) Säkerställa kvalitet och efterlevnad av CSDM-modellen Agera expertstöd i tekniska frågeställningar kopplade till plattformens funktioner och design Vi söker dig som Har arbetat 2–3 år med ServiceNow i en tekniskt inriktad roll Förstår plattformens tekniska uppbyggnad och konfigurationsmöjligheter Har arbetat med modeller som CMDB och CSDM Har erfarenhet av att tolka och justera kod Talar och skriver svenska och engelska obehindrat Vi ser det som meriterande Erfarenhet från butiksnära system (t.ex. betalterminaler och kassasystem) Kunskap om automatiserad inventering och Service Mapping Förståelse för systemarkitektur och databaskopplingar Du är självgående, lösningsorienterad och trivs med att jobba i en miljö där tempot är högt och förändring är en del av vardagen. Du har lätt för att samarbeta med kollegor med olika ansvarsområden, och du gillar att hitta strukturer i komplexitet. Det här är en roll för dig som vill vara med och forma framtidens ServiceNow-lösningar, med stort eget ansvar och tydlig påverkan. Övrig information  Start: Enligt överenskommelse Plats: Stockholm Omfattning: Heltid Anställningsform: Tillsvidareanställning med inledande provanställning Sök gärna så snart som möjligt då vi jobbar med löpande urval.   Om Coop Coop är en av Sveriges största dagligvaruaktörer och en stark samhällsaktör med höga ambitioner för framtiden. Just nu görs omfattande satsningar på digitalisering, automatisering och nya tekniska lösningar – med målet att effektivisera verksamheten och förbättra kundupplevelsen. Exempelvis har ett helautomatiserat lager tagits i drift i Eskilstuna och flera affärsprocesser flyttas nu in i ServiceNow. Du blir en viktig del av denna förändringsresa, i en organisation med stort engagemang, hög förändringstakt och mycket hjärta. Om Wrknest Engineering Wrknest Engineering är specialiserade på att hjälpa dig som ingenjör eller tekniker att hitta nästa steg i karriären. Vi samarbetar med framtidens företag och erbjuder både rekryterings- och konsultuppdrag inom teknik och industri – alltid med människan i centrum. Vi tror på att bygga långsiktiga relationer och strävar efter att vara en engagerad och lyhörd partner. Via oss får du möjlighet att vara en del av tekniska framsteg som formar morgondagens samhälle – i roller där din kunskap gör verklig skillnad. Vår ambition är att du ska trivas, utvecklas och känna dig stolt över ditt arbete. Läs mer på www.wrknestengineering.se.

Carvana

About Carvana At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical. Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.   THIS IS A 100% ON-SITE POSITION (Monday through Friday) About the team and position The ServiceNow Engineer plays a crucial role in the design, development, and management of ServiceNow solutions that optimize business processes and deliver real value to the Carvana family. In this role, you'll work closely with cross-functional partners to build workflows and automation that align with organizational goals, meet security and compliance standards, and deliver incremental business value. In return for your hard work, you'll have the opportunity to grow at one of the fastest-moving and most creative technology companies around - helping us promote a life-changing product and develop a world-class team every day. What you’ll be doing * Collaborate with stakeholders to design scalable ServiceNow solutions across ITSM, CSM, ITOM, FSM and Asset Management (HAM/SAM). * Configure and enhance core ITSM processes - incident, change, problem, and request management. * Design and implement Customer Service Management (CSM) solutions, including case management, the Configurable / CSM Workspace, account and contact data models, and omni-channel intake across email, chat, portal, and phone. * Design and build end-to-end Field Service Management solutions - Work Orders, Work Order Tasks, Assignments, Dispatching, Scheduling, Skills Management, Planned Maintenance, and Crew Operations. * Configure Dynamic Scheduling, Optimization Policies, and Territory Planning, and extend the Agent Mobile App (online/offline) for field technicians. * Build and maintain Service Catalog content - catalog items, record producers, order guides, variable sets, client scripts, and UI policies. * Develop self-service experiences on Service Portal and Employee Center / Employee Center Pro — widgets, pages, themes, content publishing, and unified navigation. * Design Virtual Agent conversational experiences - topics, NLU, and topic flows — for catalog and case/incident deflection across web, mobile, and messaging channels. * Automate processes with Flow Designer (flows, subflows, and custom actions) and orchestrate cross-system integration through Integration Hub spokes. * Design and build custom scoped applications on the Now Platform / App Engine - tables, business rules, client scripts, UI policies, and ACLs - following scoped-application best practices. * Develop server-side logic and reusable Script Includes, and build and consume REST and SOAP web services (Scripted REST APIs, Table API, Import Set API) for inbound and outbound integration. * Deliver ITOM capabilities - Discovery, Service Mapping, Event Management, and CMDB health — including MID Server install, configuration, clustering, and credential/TLS handling. * Manage Hardware Asset Management (HAM) across the full lifecycle (procurement to retirement), including model normalization and reconciliation of assets to CMDB CIs, and support software asset and license compliance. * Translate business needs into functional and technical designs aligned with ITIL and enterprise standards. * Own release management across instances - update sets and the Application Repository for code promotion, instance cloning (clone profiles, data preservers), and upgrades/patching with skip-list remediation and regression testing. * Partner with QA, DevOps, and support teams to troubleshoot issues and improve platform performance. * Document solution architectures and create user guides and training for business and technical users. * Perform core platform administration - users, groups, roles, ACLs, system * properties, scheduled jobs, plugin activation, and instance health - across all environments. * Champion development best practices (coding standards, peer review, performance-conscious scripting, out-of-the-box-first design) and uphold platform governance and access controls. What you should have * 4+ years of hands-on ServiceNow development, architecture, and delivery across ITSM, CSM, FSM, ITOM, and HAM - including scoped application development and AI-enabled workflows - aligned with ITIL practices. * Certified ServiceNow professional: CSA, CAD, CIS-ITSM, CIS-CSM. * Practical experience configuring FSM for dispatching, scheduling, and mobile workforce automation. * Strong server-side and integration development - Script Includes, Business Rules, GlideRecord, Flow Designer, Integration Hub/spokes, and REST/SOAP and Scripted REST APIs (Table, Import Set). * Experience designing Virtual Agent conversational flows (topics and NLU) and applying AI / Now Assist to automate service operations. * Able to lead solution design workshops, translate requirements into scalable architectures, and manage the full SDLC in Agile delivery. * Expertise in ITOM - Discovery and CMDB design - for operational visibility and service health. * Strong understanding of CSDM, data modeling, and platform performance optimization. * Hands-on CSM implementation, including case management, the CSM/Configurable Workspace, and account and contact data models. * Proficiency building Service Catalog content and developing Service Portal and Employee Center experiences. * Demonstrated experience developing custom scoped applications on App Engine. * Practical experience with MID Server setup, clustering, and troubleshooting, plus core platform administration; CIS-Discovery or CIS-Hardware Asset Management certification a plus. * Hands-on application lifecycle management: update sets and the Application Repository, instance cloning, and platform upgrade/patch cycles with skip-list remediation. * Solid Hardware Asset Management (HAM) experience, including lifecycle tracking, reconciliation, and procurement integration. What we’ll offer in return * Full-Time Salary Position with a competitive salary. * Medical, Dental, and Vision benefits. * 401K with company match. * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more. * A great wellness program to keep you healthy and happy both physically and mentally. * Access to opportunities to expand your skillset and share your knowledge with others across the organization. * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. * A seat in one of the fastest-growing companies in the country. Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.  Legal stuff Hiring is contingent on passing a complete background check.  This role is eligible for visa sponsorship. Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Smartsheet

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet targets industries where workflow specificity is essential. As a Principal Product Marketing Manager, Vertical Industries, you will lead the strategic development of industry-specific value narratives, use case positioning, and sales-ready content for priority vertical, Manufacturing. In this role, you will own the GTM narrative, ensuring positioning is grounded in quantified, defensible value claims. This role requires deep industry curiosity, methodological discipline, and the ability to drive multiple complex workstreams in parallel to maintain Smartsheet’s competitive edge. This full-time position reports to the Sr. Director, Customer Value and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. What You Will Own: Value Strategy Execution — Vertical Industries * Lead the team's execution of the Smartsheet Value Strategy process for priority verticals. * Define positioning scope, including target segments, industry-specific buyer roles, KPIs, and competitor sets. * Validate buyer value levers and map them to Smartsheet's capabilities to demonstrate differentiated, quantified benefits. * Build vertical Value Impact Models and define the problem Smartsheet owns within each industry. * Develop cross-functional Adoption Plans and validate position hypotheses through direct buyer sessions. ICP & CAPDB for Vertical Segments:  * Own ICP definition and target account prioritization for each priority vertical. * Ensure each vertical ICP specifies target industry, company profile, buyer role, KPIs, use case triggers, and compliance context. * Maintain a current CAPDB to provide Sales, SDRs, and ABM teams with precise industry-specific targeting inputs. * Update targeting strategies based on win/loss data, market sizing, and field feedback. Vertical Market Intelligence:  * Ensure the pod maintains a living, industry-grounded intelligence base for each vertical, including win/loss analysis tied to target segments, buyers, competitors, and solutions. * Develop and maintain industry-specific buyer journey maps and TAM/SAM sizing by vertical. * Analyze the competitive landscape against category-specific alternatives. * Execute ecosystem mapping of vertical events, associations, analyst communities, specialist partners, and adjacent vendors. Vertical Value Impact Models:  * Ensure each priority vertical is supported by a quantified Value Impact Model. * Capture productivity, risk reduction, cost savings, and compliance efficiency drivers meaningful to industry economic buyers. * Anchor C-suite conversations in recognizable industry terms such as clinical trial timeline compression or capital project governance. * Validate models with Customer Success and Professional Services by capturing before-and-after customer data. Messaging & Position Testing — Vertical Context:  * Drive marketing adoption for each vertical value strategy. * Test position hypotheses through 1:1 sessions with industry buyers in target segments. * Conduct or commission competitive benchmarking studies specific to each vertical. * Produce messaging guides with copy blocks connecting industry-specific value statements to capabilities and customer proof points. * Integrate messaging into vertical campaign and launch planning. Vertical Sales Play Development — Full Suite: * Manage IC output to ensure each priority vertical has a complete, Highspot-ready sales play package, including industry pitch decks and Customer Outcome Journey (COJ) POVs. * Develop use case messaging guides and battle cards with discovery questions and talking points. * Create discovery slides, value-based proposal templates, and ROI calculators built from vertical Value Impact Models. * Oversee productized PS overlays and ensure all deliverables meet the Sales Ready quality bar. Customer & Product Adoption:  * Partner with Customer Success to validate vertical Value Impact Models through before-and-after customer stories. * Incorporate industry-specific benefits as KPIs within success plans and develop case studies using vertical messaging guides. * Synthesize win/loss analysis and competitive benchmarking to inform Product roadmap prioritization for vertical capabilities. GTM Architecture — Vertical Plays:  * Define how Smartsheet orients to each priority vertical from a GTM architecture standpoint, including lead-track versus secondary-track use case entry points. * Develop channel and coverage strategies across vertical events, associations, industry media, and specialist partners. * Lead PS and implementation overlays to reduce time-to-value within regulated environments. * Provide critical vertical segment inputs to the Annual Operating Plan (AOP). Launch Support: * Translate new product capabilities with vertical relevance into industry-specific outcome narratives. * Ensure field activation content is available on a predictable cadence. * Serve as the primary Product Marketing Manager (PMM) voice for assigned verticals during launch planning and go/no-go readiness reviews. How You Will Drive Business Value: * New Logo Conversion: Shorten sales cycles and improve new logo win rates in priority verticals by ensuring buyers encounter positioning that speaks directly to their industry's specific challenges, workflows, and compliance requirements from the first touchpoint. * Competitive Displacement: Improve right-to-win in verticals where category-specific competitors (Veeva, Planisware, ServiceNow, Epic) are entrenched by developing overlay positioning that leads with coordination and visibility above existing systems — not as a replacement for them. * ACV Uplift: Enable higher deal values by grounding vertical conversations in industry-specific ROI — moving buyers away from feature evaluation toward business case commitment. * Brand Recognition in Priority Verticals: Build Smartsheet's reputation as the preferred platform in Life Sciences, Manufacturing, Healthcare, Government, and Professional Services through concentrated thought leadership, customer evidence, and field-ready industry narratives. You Have: * 10 + years of experience in product marketing, industry marketing, or GTM strategy in B2B SaaS, with at least 2 years managing or mentoring other marketers. * Direct experience developing value positioning for complex enterprise buyers in one or more priority verticals (Life Sciences and Manufacturing strongly preferred). * Hands-on experience building industry-specific value propositions, ROI models, and use-case-level messaging grounded in buyer research. * Strong instinct for competitive differentiation — able to identify where Smartsheet has a genuine right to win and sharpen positioning around that claim. * Operational discipline to manage multiple vertical workstreams simultaneously and hold ICs accountable to quality, speed, and measurable impact. * Bachelor's degree required; MBA or advanced degree preferred. * Legally eligible to work in the U.S. on an ongoing basis Current US Perks & Benefits: * Employer subsidized medical/vision and dental coverage for full-time employees * 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) * Monthly stipend to support your work and productivity * Flexible Time Away Program, plus Sick Time Off * US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans * US employees receive 12 paid holidays per year * Up to 24 weeks of Parental Leave * Personal paid Volunteer Day to support our community * Opportunities for professional growth and development including access to Udemy online courses * Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account * Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $185,000—$215,000 USD   Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.  If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.   #LI-Remote

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   Agoda is looking for a Collaboration Tools and Cloud Solutions Engineer Who we are: Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior IT infrastructure, and world class talent to bring it all together. Information Technology is Agoda’s core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment with 74 nationalities. Agoda’s IT department is a fast-paced environment where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress and we never forget to have fun while doing it.   What we need: We are looking for a Collaboration Tools and Cloud Solutions Engineer to act as an escalation point for our IT support teams, focusing on enterprise collaboration platforms and access management. The ideal candidate will have strong experience supporting and optimizing cloud-based collaboration tools (e.g. Microsoft 365, Google Workspace, Zoom, Slack) and managing access across the full user lifecycle, with a focus on reliability, security, user experience and continuous improvement.   Responsibilities: • Serve as L3 escalation point for issues related to collaboration tools and cloud applications, working closely with frontline support teams. • Provide end-to-end application support for collaboration platforms, ensuring high availability, stability and performance. • Deliver and oversee access management across the user lifecycle, including account provisioning, access/role changes, group management and secure offboarding. • Monitor, troubleshoot and resolve incidents and service requests related to collaboration and cloud platforms within agreed SLAs. • Investigate recurring or complex issues, perform root cause analysis and drive sustainable fixes in partnership with infrastructure, security and vendor teams. • Administer and configure collaboration tools (e.g. Microsoft 365/Teams/Exchange Online/SharePoint, Google Workspace, Zoom, Slack), including policies, permissions, integrations and feature enablement. • Support and troubleshoot integrations between collaboration tools and other business systems, including SSO, client applications and connectivity. • Coordinate platform changes, upgrades and releases, including testing, change records, communication and post‑implementation reviews. • Maintain and improve operational documentation, runbooks, knowledge articles and support procedures for collaboration and cloud services. • Work closely with stakeholders and end users to understand requirements, provide technical guidance, and improve adoption and user experience. • Collaborate with security and compliance teams to ensure platforms follow access, data protection and audit requirements.     Requirements: • Bachelor’s degree in Information Technology, Computer Science or related field, or equivalent practical experience. • 3+ years’ experience in application support, IT support or systems administration with a strong focus on collaboration and cloud platforms. • English: full professional fluency (written and spoken). • Hands‑on experience supporting enterprise collaboration tools such as Microsoft 365 (including Teams, Exchange Online, SharePoint), Google Workspace, Zoom, Slack or similar. • Strong understanding of identity and access management concepts, including Google Workspace Identity, Entra ID, Active Directory, user provisioning, group/role management and permissions administration. • Experience troubleshooting integrations, client application issues, connectivity problems and platform incidents in a corporate environment. • Familiarity with ITSM/ticketing tools (e.g. ServiceNow, ServiceDesk) and structured incident/request/change processes. • Strong communication and stakeholder management skills, with the ability to work effectively with both technical and non‑technical users. • Good organizational, analytical and problem‑solving skills, with the ability to manage multiple priorities in a fast‑paced environment. • ITIL Foundation certification or basic understanding of ITIL / IT service management principles is a strong plus.       PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   Agoda is looking for a Global Technical Support Engineer    Who we are:  Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior IT infrastructure, and world class talent to bring it all together. Information Technology is Agoda’s core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment with over 74 nationalities.    This position sits within a fast-paced environment, where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it.    What we need:    For our team in Bangkok we are looking for candidates with experience in supporting and managing desktop, network and IT infrastructure in a fast-paced, global environment, across the full employee lifecycle (onboarding, internal moves and offboarding).    Job Responsibilities:    • Provide L1–L2 day‑to‑day technical support for global end‑users, including hardware/software installation, configuration and troubleshooting.    • Deliver IT support across the user lifecycle: onboarding (devices) and offboarding (asset return).    • Handle incidents and service requests via ServiceNow or similar tools, ensuring proper logging, categorization, communication and resolution within SLAs.    • Own local office IT support (desktops/laptops, meeting rooms, AV/VC, printers, peripherals and basic network/connectivity).    • Build and configure laptops, set up workstations and ensure a smooth onboarding experience for new joiners.    • Ensure endpoint security and compliance (patching, encryption, antivirus/EDR, OS compliance).    • Maintain accurate IT asset and inventory records, including allocation, returns and lifecycle updates.    • Administer Azure AD / Active Directory for user and device accounts (provisioning, group membership, password/account issues).    • Support Google Workspace (Gmail, Drive, Calendar, Meet, Groups) for both administration and end‑user troubleshooting.    • Use enterprise endpoint management tools (e.g. Intune, Kace) and mass deployment solutions (e.g. Autopilot, Jamf) for device management and provisioning.  • Collaborate with other IT teams on escalations, root cause analysis and continuous improvement of processes and documentation.    • Participate in shift work, on‑call rotation and occasional travel to support regional offices or projects.    Requirements:  • 2+ years’ experience in L1–L2 support for office, network and desktop infrastructure in a corporate environment.    • Practical experience with IT helpdesk operations and ticketing tools (ServiceNow or similar).    • Experience administering and supporting Google Workspace (Gmail, Drive, Calendar, Meet, Groups).    • Strong knowledge of Windows, macOS and Microsoft Office in a corporate environment.    • Proficiency with endpoint management tools (Intune, Kace or similar) and mass deployment tools (Autopilot, Jamf).    • Basic understanding of network fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi, VPN) for first‑line troubleshooting.    • English: full professional fluency (written and spoken).    • Strong ownership mindset and customer‑service orientation.    • Clear communication and interpersonal skills; able to explain technical issues to non‑technical users.    • Team player who can also work independently and manage priorities in a fast‑paced environment.    • Willingness to work shifts, join on‑call rotations and travel occasionally.    • Desire to continuously learn and stay current with new technologies.  • ITIL Foundation certification or basic understanding of ITIL/IT service management principles is a strong plus.      PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.