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Your commute settings are active, but since Skåne is outside your commuting range, we are showing all 4 open positions matching skills "9014 Metronome - R&D" in the region, sorted by compatibility score (best commute and salary first).
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Dublin•Posted: Jul 16•Deadline: Aug 15
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. WHAT YOU’LL DO As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap. Through your interactions with individual customers, you will help improve our product for everyone. Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome. RESPONSIBILITIES * Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality. * Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. * Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. * Design and assist in implementing a comprehensive knowledge base to assist customers with using our product. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 2+ years of work experience in a B2B customer-facing technical support organization or in engineering * Experience working closely with engineering teams and providing technical feedback on customer issues * Ability to debug and triage bugs and escalations from customers * Can communicate technical capabilities of the product to customers * Experience writing scripts or internal tools using APIs, and functional knowledge of SQL * Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly * A mindset of customer empathy and ability to solve challenging problems PREFERRED QUALIFICATIONS * Experience as an early or founding member of a support team, including building processes from scratch * Startup experience and familiarity with scaling a support team * Programming experience in one or more of Typescript, Python, or Ruby * You have worked on modern enterprise software which is business critical * Experience creating knowledge base articles and internal documentation * Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar
9014 Metronome - R&D
San Francisco•Posted: Jul 16•Deadline: Aug 15
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. WHAT YOU’LL DO As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap. Through your interactions with individual customers, you will help improve our product for everyone. Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome. RESPONSIBILITIES * Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality. * Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. * Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. * Design and assist in implementing a comprehensive knowledge base to assist customers with using our product. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 2+ years of work experience in a B2B customer-facing technical support organization or in engineering * Experience working closely with engineering teams and providing technical feedback on customer issues * Ability to debug and triage bugs and escalations from customers * Can communicate technical capabilities of the product to customers * Experience writing scripts or internal tools using APIs, and functional knowledge of SQL * Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly * A mindset of customer empathy and ability to solve challenging problems PREFERRED QUALIFICATIONS * Experience as an early or founding member of a support team, including building processes from scratch * Startup experience and familiarity with scaling a support team * Programming experience in one or more of Typescript, Python, or Ruby * You have worked on modern enterprise software which is business critical * Experience creating knowledge base articles and internal documentation * Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar
9014 Metronome - R&D
Toronto•Posted: Jul 8•Deadline: Aug 15
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Billing organization at Stripe builds and operates Stripe Billing, a growing product vertical inside of Stripe. Hundreds of thousands of businesses of all sizes and types use Stripe Billing to collect revenue for recurring and one-time payments across a variety of different pricing models—from selling SaaS subscriptions, to orchestrating multi-stage contracts, delivering business analytics, and providing recovery and retention tools to prevent customer churn. To support even the most unique and complex business models, our technology and products must be configurable and programmable. This requires our team to innovate in how we model different types of businesses, and how we use technology to enable customers to piece together Stripe’s Billing’s platform primitives into holistic solutions that support any type of business. Through this work, Stripe Billing allows worry-free innovation and evolution of any customer’s business model. Stripe is defining the industry’s approach to Billing solutions; we’re looking for innovators to join us. WHAT YOU’LL DO We’re looking for an experienced Engineering Manager to lead a team within the Stripe Billing organization. In this role, you will manage a high-performing team of engineers and partner closely with product managers and other cross-functional leaders to shape the team’s strategy and roadmap. You will excel in this role if you’re a product-focused engineering manager who can collaborate effectively across multiple teams and functions to deliver results. If you enjoy building and nurturing high-performing engineering teams, helping guide the direction of product development, and engaging directly with users of the platform, this will be a great opportunity for your career. You will: * Partner closely with engineering leaders, product managers, and designers to shape the team’s strategy and roadmap * Demonstrate strong first principles thinking when approaching complex problems and system design * Foster a healthy team culture with a high level of trust and psychological safety * Define processes that enable the team do its best work in a fast-paced, dynamic environment * Coach and mentor engineers on the team to help them advance in their careers and develop new skills * Contribute to engineering-wide initiatives as a member of Stripe’s engineering management team * Work closely with Stripe’s recruiting team to hire strong engineering talent WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 5+ years of engineering management experience * 8+ years of full time software development experience * You have a consistent track record of hiring and leading productive engineering teams * You’ve nurtured healthy work environments that are supportive, challenging, diverse and inclusive * You’re motivated to work in highly cross-functional organizations, with a strong ability to lead and measure product outcomes * You’ve leveraged your strong technical background and hands-on experience in solving large scale and difficult technical problems * You have experience building extensible, leveraged software solutions that scale to different kinds of user needs. * You have the ability to thrive while operating with a high level of autonomy and responsibility PREFERRED QUALIFICATIONS * You have a strong product and design sense, and enjoy finding elegant solutions to complex problems * You’ve built strong cross-team relationships that span organizational boundaries * You have experience building and leading a distributed team that works across multiple locations and time zones
9014 Metronome - R&D
Toronto•Posted: Jun 26•Deadline: Aug 15
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Revenue and Financial Automation (RFA) team at Stripe is building a modern, revenue-focused, financial management platform for fast-growing, digital-native companies. Hundreds of thousands of businesses of all sizes and types use Stripe Billing to collect revenue for recurring and one-time payments across a variety of different pricing models—from selling SaaS subscriptions, to orchestrating multi-stage contracts, delivering Usage-Based Billing, and providing recovery and retention tools to prevent customer churn. WHAT YOU'LL DO As an engineer on the team, you'll be responsible for shaping and building a suite of products that let our users model and operate their business more efficiently. You'll work on projects that span technologies, systems, and processes where you'll design, build, test, and ship code every day. In this cross-functional role, you'll collaborate with experts in infrastructure, security, design, and operations to build business-critical internal and external features that power Stripe users around the world. RESPONSIBILITIES * Design the next generation of Stripe products to meet the high-growth needs of our company and customers for years to come * Deliver value through a strong collaborative, user-first approach with stakeholders and customers * Mentor engineers to help them grow * Debug and solve critical production issues across services and multiple levels of the stack WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 2–12+ years of experience in backend software development * Ability to write high-quality code (in programming languages like Go, Java, C/C++, etc.) * Hands-on experience contributing to or building large-scale distributed systems * Strong collaboration skills, with the ability to work across work streams within your team and contribute to your peers' success * Ability to thrive with a high level of autonomy and responsibility, with an entrepreneurial mindset PREFERRED QUALIFICATIONS * Familiarity with event-driven architectures * Experience with subscription management, usage-based billing, or financial reporting systems * Interest in financial infrastructure and how businesses manage their revenue operations * Direct leadership and mentorship experience
9014 Metronome - R&D
Commute
Commute Limit45 min
🚀 15 min🇸🇪 45 min avg🚌 90 min
Commute Map (Skåne)
Optimal (< 25 min)
Standard (25-50 min)
Long commute (> 50 min)
Outside limit (> 45 min)