Customer Focus

Hitachi Energy Sweden AB

The Opportunity As a manager and experienced Application Engineer for Power Conversion, Power Quality Industry and Grid Connection you will join a global team shaping the future of reliable, stable, and high‑quality power systems. You will work closely with customers and consultants to understand their challenges, guide them early in the process, and design solutions that help them reach their goals. As a dynamic manager, you have a strong drive in combination with customer focus, ability to gather information and convey technical conclusions to individuals in engineering, business, and related industry. You will have the opportunity to become a trusted technical partner—someone who listens deeply, sees the full picture, and translates complex needs into optimized, cost‑effective solutions. In this role, you will influence both the technology direction and the customer journey, while supporting growth in key segments and individuals aligned with our Grid & Power Quality Solutions and Service (GPQSS) strategy. You will collaborate daily with colleagues across departments as you drive business development and pre‑tender engagement, shape technical strategies, and help customers navigate the future of grid and power quality solutions. This is a role where your expertise matters, your voice is heard, and your impact is felt across projects and markets. Experience from Power Conversion, Power Quality Industry or Grid Connection applications is required for the position, and you will have operational focus driving some of the business pursuits as Application Engineer. Part of the role will also be to build up competence to support market growth for Grid and Power Quality Solutions within the Application Engineering team. You will be part of management team in Application Engineering. This position is based in Västerås/Solna, Sweden, Mannheim, Germany or Turgi, Switzerland. How you’ll make an impact Lead and mentor a team of 4 GPG Application Engineers, and 14 additional HBU and GCoC Application Engineers spread across the world that will report to you functionally. Coordinate and plan business development and pre‑tender activities for Application Engineering Power Conversion, Power Quality Industry and Grid Connection team to optimize technology solution positioning Hitachi. Engage early with customers to understand needs and explore opportunities. Shape optimized, cost‑effective solutions across our Power Conversion, Power Quality Industry and Grid Connection portfolio. Represent Application Engineering in cross‑functional teams to ensure integration and stakeholder alignment. Build long‑term stakeholder relationships that support market growth Guide teams and coordinate complex technical inputs across the business development and sales cycle. Manage risks, issues, and changes, ensuring clear communication and mitigation strategies. Drive strategy, innovation and improve project processes, tools, and methodologies across the virtual Application Engineering community. Promote awareness of full GPQSS offerings and new technical solutions. Ensure all solutions follow process, safety and quality standards Your background Master’s degree in Electrical Engineering, Power Electronics or similar Strong experience in application engineering, business development or lead engineering within the industry for Power Conversion, Power Quality Industry and Grid Connection solutions. Experience from HVDC Offshore Wind is a plus. Experienced in guiding teams, coordinating complex projects, and fostering a high-performance culture. Good understanding of grid codes, their role in power system infrastructure and impact of GPQSS portfolio in transformation for compliance for the stability, reliability, and quality of power grids. Technical expertise in Grid and Power Quality Solutions and related engineering tools (PSSE, PSCAD, RTDS, MATLAB, etc.) Proven experience engaging customers and developing long‑term partnerships Excellent communicator who thrives in diverse, cross‑cultural environments, and strong ability to see both the technical and commercial picture Fluent in English; additional languages are a plus Willingness to travel internationally (up to 20%) More about us Hiring Manager Mikael Halonen, mikael.halonen@hitachienergy.com will answer your questions about the position. All other questions can be directed to Talent Partner Christian Falevik, christian.falevik@hitachienergy.com Union representatives – Sveriges Ingenjörer: Nawzad Rashid +46 107-38 91 48; Unionen: Karin Ulvemark +46 107-38 51 42 & Ingrid Rinaldo +46 107-38 58 19, Ledarna: Frank Hollstedt, +46 107-38 70 43.

Telavox AB

Join the fun! 💚 Are you a technically sharp problem-solver who gets energy from the complexity of large-scale customer environments? Keep on reading. Telavox is a fast-growing digital telco combining the reliability of telecom with the agility of SaaS. At the heart of this role is integrating core network infrastructure with Telavox's growing portfolio of services — from UCaaS and advanced telephony to AI-powered features that help businesses work smarter. Our customers are operators and enterprises who depend on us to fit seamlessly into their world — their billing, their provisioning, their legal requirements, their way of working. We are now looking for a Solution Architect who understands that the real work is understanding the customer first, and connecting the dots to our platform second. About the job  As a Solution Architect within our Customer Service Delivery team, you sit at the intersection of customer, product, and platform. Your job is to deeply understand what a customer is trying to achieve: Their technical ecosystem, their commercial requirements, their legal constraints — and then connect those dots to what Telavox can deliver. Most of the work is about understanding the customer's side. How their teams communicate, how they manage users and devices, how voice and messaging fit into their workflows, what their IT landscape looks like, billing integrations, online journeys, regulatory requirements— you need to get into that world before you can architect anything meaningful on ours. Your day-to-day work includes: Running discovery and needs analysis with operator customers — asking the right questions, listening carefully, and building the kind of trust that makes complex deals possible Designing end-to-end solutions that fit into the customer's existing ecosystem, including BSS/OSS environments, provisioning, billing, and legal frameworks Managing stakeholders on both sides — internally across Engineering, Product, and Sales, and externally across customer organisations at multiple levels Owning your projects: setting timelines, tracking progress, escalating when needed, and following through to delivery Supporting RFx and technical sales processes as the primary technical voice toward the customer Translating customer demands into structured input for Product and Development — so what you learn in the field actually shapes what we build Creating clear High-Level and Low-Level Design documentation that the whole organisation can use About you You're a good listener and a technically credible communicator. You know that trust takes time to build and that the best solutions come from understanding what the customer is actually trying to solve — not from presenting a pre-packaged answer. You're also someone who gets things done. You manage competing priorities, keep stakeholders informed, and own your deliverables from kickoff to go-live. When something is at risk, you say so early and you drive the resolution. We're looking for someone with: A solid background in telecom and/or UCaaS — you understand how operators work, what their systems look like, and why integrations are usually where the real complexity lives Experience working across customer environments: BSS/OSS, SIM, interconnects, roaming, provisioning, or related domains Strong stakeholder management skills — you're comfortable navigating complex organisations, both internally and externally A structured working style with the ability to manage deadlines and escalate with good judgment Fluent in English and preferably one Scandinavian language Genuine curiosity about customer needs and a bias toward understanding before proposing Nice to have: Experience from Ericsson, Nokia, or a major Operator Familiarity with UCaaS integration patterns, SIP, or voice/data quality frameworks Experience working in cross-functional teams across product and engineering organisations Location: Malmö or Stockholm Travel: ~30 days per year Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.  For any questions, feel free to reach out to HR Business Partner Victoria Schmitz at victoria.schmitz@telavox.com Learn more about what we do! ⬇️