Waiter/ Waitress - Cecconi's Mayfair, Central London

Soho House

We are looking for a “Waiter with the qualifications below: Qualifications: * Ability to work well under the pressure of coordinating many requests at any given time * Ability to work flexible hours, including weekends, holidays if necessary * Knowledge of  POS device * Service knowledge * Spoken and written fluency in English Job Description: * Inform guests about the special items for the day and menu changes if any * Suggest food and beverages to the guests and also try to up-sell * Take food and beverage orders from the guests on the order taking pads * Making sure that the order is correct by repeating them to the guests * Entering the food and beverage in our Micros System * Mise-en-Place / adhering to the duties check-lists * Performing basic cleaning tasks as needed or directed by supervisor/manager * Filling in for absent staff as needed * Communicate to the guests and provide assistance with their queries * Coordinate with different departments (i.e. bar/kitchen etc.) to ensure smooth operation and guests satisfaction * Promptly respond to the guests with any additional requests * Adhere to grooming and appearance standards consistently * Is aware of allergy procedure * Is familiar with all tasting-notes from all menu items (food and beverage) * Help other areas of the restaurant when needed * Is familiar with the waiter-cashing out procedure * Making sure that a proper handover has been done before leaving the shift

Soho House

Soho House & Co. – Barcelona    The place…  Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.     Job Purpose As a Waiter/Waitress with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to collaborate with simplicity, kindness and passion. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.. Main Duties * Greet members as they settle down at their table and introducing them to menus. * Ensure tables are set up before seating members and offering them water or drinks. Ensure water is topped up throughout their stay. * Take members’ orders and deliver them to the kitchen staff for preparation. * Confirm food items match the orders and deliver them to the correct table. * Correctly open bottles of wine or champagne and pour for members. Ensure glasses are topped up throughout their stay. * Provide service and accountability for designated section. * Ensure you are asking members about any allergy of dietary requirements. * Possess a strong understanding of the food and drink menu in order to make recommendations on pairings and any other specific member requests. * Enquire if the members are satisfied with food or drink and asking if they need anything else. Accommodating special requests where possible to creative a positive outcome that will result in a memorable experience. * Perform opening and closing procedures including but not limited to the set up and break down of stations. * Maintain a spotless and pristine working environment. * Provide members with the bill and processing payment via card or utilising the SHApp and House Pay. Requirements A successful Waiter/Waitress for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. * Passion for Food, drink and hospitality * Strong attention to details * Excellent customer service * Fluent in English and Spanish * Organised and reliable * Ability to handle feedback to achieve member satisfaction * Ability to multitask and work in a fast-paced environment * Ability to understand and follow written and verbal instructions What we are offering? * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Team Room Rates; Any Bedroom, Any House, $100 a night * Birthday Day Off * Discount on Cowshed products and Soho Home (up to 50%) * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

Soho House

The place…    Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.  Main Duties  * Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.   * Maintain a spotless, pristine work environment  * Provides service to and is accountable for an assigned section.  * Develop relationships with members in order to provide personalized service.  * Polishing cutlery ensuring they are ready for service.   * Preparing any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc)  * Perform opening and closing procedures including but not limited to the set up and break down of stations.  * Maintain a spotless and pristine working environment.   * Attending regular trainings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.    * Wiping down tables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins.  * Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.   * Take action in all matters related to safety, security, satisfaction and wellbeing of employees and members.   * Assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.  * Supporting the team with any of their needs on an ad-hoc basis.   * Learn the table plan and table numbers of your site.  MEASURES OF SUCCESS  * Positive feedback from member service surveys.  * Mystery guest responses.  * Member retention. * Overall financial performance of the house.  * Punctuality. * Feedback from management team.  * Weekly and monthly knowledge tests  What We are looking for...  * Passion for Food, drink and hospitality * Strong attention to details * Excellent customer service * Fluent in English or Spanish * Organised and reliable * Ability to handle feedback to achieve member satisfaction * Ability to multitask and work in a fast-paced environment * Ability to understand and follow written and verbal instructions   Benefits...  * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Birthday Day Off * Discount on Cowshed products and Soho Home (up to 20%) * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.