Housekeeping Manager

Soho House

The Role…  At Soho House, the Assistant Housekeeping Manager supports the delivery of an exceptional member and guest experience by maintaining the highest standards of cleanliness, organisation, and presentation across all areas of the Club. Working closely with the Housekeeping Manager, you will oversee the day-to-day operations of the housekeeping team, ensuring every space reflects the luxury and attention to detail expected at the Club.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Support the Housekeeping Manager in overseeing daily housekeeping operations across all areas, including public spaces, member lounges, changing rooms, spa areas, and back-of-house.  * Supervise and coordinate housekeeping staff schedules to always ensure appropriate coverage.  * Conduct regular inspections to ensure cleanliness, presentation, and maintenance standards are consistently met.  * Respond promptly to guest/member requests, resolving any housekeeping concerns efficiently and courteously.  * Assist with inventory management of cleaning supplies, linen, guest amenities, and equipment, ensuring cost control and minimal waste.  * Support recruitment, onboarding, and training of housekeeping staff.  * Ensure team is fully briefed on daily priorities, special requests, and Club standards.  * Communicate effectively with other departments (Front Office, Events, Maintenance) to coordinate service delivery.  * Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence. * Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Minimum of 2+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously

Soho House

The Role… At Soho House the Housekeeping Manager is experienced a housekeeping professional with a keen eye for detail and customer service.  Primary responsibilities include management of housekeeping staff, inspecting guest rooms, training, coordinating and delegating tasks, and providing quality service to all guests who come to Soho House. A successful Housekeeping Manager plays a strategic role in liaising between departments, managing budgets, vendors and staff to ensure members and guest experience is always top-notch.  Main Duties * Responsible for the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces * Oversee team management including but not limited to recruitment, on-boarding, training, payroll and disciplinary procedures. As well as staff performance, conducting appraisals and strategize with leadership to assess staff performance and development while maintaining professional relationships * Purchase, re-order and maintain housekeeping supplies and inventory * Conduct pre-shift meetings, inspections of all rooms, concourses, clubs, seating areas and public areas * Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post shifts * Uphold the highest standards of cleanliness, safety, and conduct * Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event * Ensures the proper maintenance of all equipment; plan for repair and/or replacement of used and damaged equipment. Planning and organizing accommodation * Coordinating guest and staff laundry services and ensures that charges are posted accurately and in a timely manner * Knowledge of OSHA and safety standards within Housekeeping department. Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable Required Skills/Qualifications * Minimum of 7+ years of previous experience managing a team of housekeeping employees through motivation, coaching and development * The ability to anticipate customer needs, change goals and direction quickly and multitask * Working knowledge of rooms management systems * Advanced knowledge of Housekeeping process and procedures * Proven experience supervising housekeeping departments of 15+ employees * Ability to maintain a budget and proven excellence in customer service * Capable of using independent judgment/solid decision-making skills ability * Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization. * Self-motivated to accomplish goals, with a strong sense of responsibility * Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases). * Demonstrated sound organizational, coordinating and personal interface skills. * Demonstrated excellent written and verbal communication skills. * Proven job reliability, diligence, dedication and attention to detail. * Must be flexible with working nights, weekends, and holidays (when applicable) Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.

The Social Hub

Your Mission, Should You Choose to Accept It  As our Housekeeping Manager, you take the lead in creating spotless, welcoming spaces that feel like home the moment someone steps inside. You guide an outsourced housekeeping team with confidence, keeping every room, corner, coworking space, and community area looking its best. You set the rhythm of daily operations, spot what others miss, and know exactly how to bring teams together around high standards and smart workflows. You’re the kind of leader who lifts others up and turns routines into smooth, enjoyable work.  In Case You Don’t Know Who We Are  Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.  What You’ll Do  * Lead daily housekeeping operations and keep everything running smoothly  * Coordinate schedules, workflows, and room rotations for the outsourced team  * Keep all rooms and public spaces spotless and ready to impress  * Work closely with Facilities whenever maintenance support is needed  * Keep an eye on stock levels and manage your housekeeping inventory  * Inspect rooms and common areas to maintain quality and safety standards  * Train and coach team members to grow their skills and confidence  * Drive improvements in cleanliness, efficiency, and guest satisfaction  What You’ll Have  * You have at least 2 years of experience in a housekeeping management role  * You bring strong leadership skills and know how to motivate and guide a diverse team  * You have experience collaborating with outsourced teams or service providers  * You bring a sharp eye for detail and a love for well-organized operations  * You have a proactive way of working and enjoy improving processes  * You have solid communication skills and confidence working with multiple departments  * You speak fluent English and German, any other languages are a plus  What We Offer  * Minimum salary EUR 2,766 gross per month (14 salaries per year) according to the applicable collective agreement. A higher salary is offered depending on qualifications and professional experience. * The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future    * The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change    * The chance to learn and grow in your role with the potential for future growth    * Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!    * A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.