Customer Support Specialist - Dutch Market

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech

company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the

Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the

market.

Do you draw positive energy from delivering great service and expert advice on sustainability? If you thrive in a fast-paced,

dynamic environment and navigate change with ease, you’ll fit right in. As a Customer Support Specialist at Tibber, you’ll play a

vital role in delivering world-class support to our customers while contributing to our mission: revolutionising the energy

industry.

• Engagement: Building strong and lasting relationships with Tibber customers by delivering world-class customer service across

multiple channels.

• Problem solving: Research and resolve customer questions, concerns and issues quickly and effectively, ensuring a positive

customer experience.

• Product knowledge: Develop knowledge of Tibber's products, services and technologies to provide accurate information and

assistance to customers.

• Technical support: Helping customers and troubleshooting for both software and hardware, from app issues to charger

integrations.

• Providing information: Informing customers about energy-saving opportunities, sustainability and how Tibber's services can

contribute to this.

• Documentation: Accurately maintain records of interactions with customers, processing feedback and resolving issues in our CRM

system.

• Process Improvement: Collaborate with cross-functional teams to identify process improvements and contribute to customer

service optimisation.

• Feedback Loop: You are the voice of the customer within Tibber in terms of insights and providing feedback to constantly

improve our products and services.

• You have strong communication skills, both written and verbal. Due to the specialisation on the Dutch market, tickets (or

messages) and general customer communication is mostly in Dutch and our business language is English, fluency in both languages

is a requirement.

• You are able to solve problems quickly, effectively and efficiently, including anything from technical troubleshooting to

in-depth billing support.

• You are technically literate. You are comfortable in a technology-driven environment and you quickly master working in

different programmes.

• You are interested in our smart products and services, find sustainability an important business aspect and see the relevance

of energy-saving solutions.

Tibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy

consumption to more sustainable and affordable hours. We’re here to accelerate the energy transition – not in theory, but in

everyday life.

Being on a mission to change an industry, fundamentally also means being prepared for the unexpected. We do what others say can’t

be done, try and fail together but never lose sight of our users. We work passionately with sustainability and a circular

approach, both with our own products and in the entire ecosystem that is affected by everything we do.

Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde,

Berlin, Amsterdam, and Oslo. We will continue to grow within our markets, and we are thrilled to be backed by investors like

Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted.

Diversity of thought fuels better products, so we welcome applicants of every background, identity and lived experience. Ready to

be part of powering the energy transition? Apply below!