Senior Manager, Commercial Strategy & Enterprise Offering - Unified Commerce

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the Vertical The Hospitality vertical is one of the fastest growing parts of Adyen’s business where we have seen success with businesses like Hilton, Citizen M, Belmond in the Enterprise space and also with SaaS platforms like Oracle and Mews. The key to our success is partnering closely with our customers to identify their needs, support their growth and drive success for the Hospitality vertical. We define Hospitality as any business operating in the Hotels, Resorts, Cruise or  Amusement space. About the Role As a Senior Vertical Strategy Manager, Hospitality you will own the commercial growth and success of the Hospitality vertical at Adyen.  The role is a part of the broader Commercial Strategy & GTM team at Adyen. Our team mission is to position Adyen as the global fintech leader and to grow our commercial success within and across our key verticals. You will partner closely with the Head of F&B and Hospitality and contribute to driving the commercial strategy and revenue growth initiatives for net new business acquisition as well as growth of existing customers within the vertical.  As the Senior Vertical Strategy Manager, Hospitality, you will play a pivotal role in shaping and executing Adyen’s growth strategy within the hospitality sector. This is a global role with a primary focus on the NA and EMEA regions and the opportunity to contribute to strategic projects worldwide. You will be the voice of the customer for hotels, resorts, cruises, and SaaS platforms operating in the Hospitality space.  The ideal candidate will have a strong background in Hospitality or managing a payments / financial services portfolio in the vertical. They should also have exceptional strategic thinking abilities, acute analytical depth and a proven track record of driving commercial success. What you’ll do * Own Vertical Performance: Serve as a key driver of the health and performance of the Hospitality vertical, supporting its general management and strategic direction. * Define Global Commercial Strategy: Define and drive key elements of the global commercial strategy for Hospitality. Your strategies will produce deliverables such as go-to-market playbooks, competitive analysis, and business cases that account for market nuances and enable commercial teams to execute flawlessly. * Become a Subject Matter Expert: Act as the internal and external SME for Hospitality, understanding the interplay between PMS, CRS and channels. You can speak intelligently about the space with the most strategic customers and champion the right initiatives internally. * Drive Product & Partnership Strategy: Analyze customer behavior to identify opportunities for product innovation, differentiation, and strategic ecosystem partnerships. * Be the Voice of the Customer: Work closely with the Product Offering team to champion the vertical by: * Providing vertical trends, opportunities and customer pain points to inform needs as input to product prioritization. * Informing product pricing and packaging strategies to maximize profitability and market share. * Providing the vertical nuance to global commercial enablement. * Inform Growth Initiatives: Develop and maintain customer segmentation to identify and pursue opportunities for revenue growth and market expansion. Inform vertical and broader Adyen strategies with the latest industry trends, emerging technologies, and regulatory changes, proactively identifying strategic opportunities or risks. Who you are * 7+ years of experience, ideally combining deep knowledge of the Hospitality industry (Hotels, Resorts or Cruise) with expertise in payments or financial technology. * You are passionate about the Hospitality space and the success of our customers in this vertical. You are customer-centric at your core.  * You have a strong ability to develop winning strategies backed by data and can navigate and tackle complex blockers to achieve commercial goals.  * Experience and passion for GTM strategy & execution * Can package various customer feedback into tangible, data-driven business cases that will drive influence * Strong verbal communication skills to drive influence stakeholders internally across Commercial, partnerships and product and be an exceptional Adyen ambassador externally * Ability to navigate ambiguity and thrive in a fast-paced environment * Available to travel up to 25% of the time, including internationally   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.   This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the role As the Senior Manager, Commercial Strategy & Enterprise Offering – Unified Commerce, you will own Adyen’s end-to-end offering for global and domestic omnichannel enterprise customers such as H&M or Joe & the Juice. This role is global in scope and entails both the defining of the long-term vision and strategic direction in partnership with the product organisation, as well as the commercialization and go-to-market of the offering and underlying products. Sitting in the Global Commercial Strategy team - at the direct intersection of Product and Commercial - you will act as the strategic bridge advocating for our customers' online checkout, in-store, hardware, shopper experience and loyalty needs across multiple industries. Your primary goal is to drive net revenue growth for your segment through strategic expansion, differentiation, and deep product adoption. What you will do 1. Offering Differentiation & Commercialization * Strategic Packaging & Narrative: Define the long- and short-term commercial value proposition ("what we sell, to whom, and why"). Package, bundle, and scale Adyen's Enterprise Offering across verticals and regions. * Future-Proofing & Readiness: Anticipate market and regulatory shifts to evolve your offering, ensuring all products meet strict readiness levels and customer expectations before scaling. 2. Customer Insights & Product Prioritization * Voice of the Customer: Build direct customer relationships to inform strategy, trade-off decisions, and GTM execution. Identify cross-segment/market/industry patterns in customer feedback and translate them into clear, data-driven recommendations.  * Roadmap Partnership: Partner closely with Product Leadership to inform roadmap priorities, run commercial discovery to incubate early innovations, and ensure development drives tangible value creation. 3. Go-to-Market (GTM) & Commercial Enablement * GTM Execution & Adoption: Own the ultimate market adoption of your offering. Drive end-to-end commercialization and GTM execution; lead product deep-dives and vision-selling with key customers. * Global Enablement & Alignment: Collaborate with Vertical and regional commercial teams, Product Marketing and Commercial Academy & Enablement to ensure global commercial teams are fully equipped on specific segment and vertical needs and have a clear and compelling offering to position and sell. Who you are * 12+ years of experience spanning commercial, strategy, and product roles. (Note: experience in (in-person) payments is a strict requirement). * Customer success is your north star. You are highly motivated by direct customer interactions and comfortable owning the commercial success of a specific segment, not shying away from details and complexity of the product offering to unlock this success * You thrive between Product and Commercial. You can synthesize large amounts of fragmented, global feedback and market nuances into structured, actionable insights and translate technical capabilities into clear, compelling commercial narratives. * You are a strategic thinker  * You are adept at driving cross-functional alignment and influencing decisions without direct authority.  * You navigate ambiguity and simplify complexity with ease and thrive in a fast-paced, results-oriented environment. The annual base salary range for this role is $186,000 - $300,000; to learn more about our compensation philosophy, please click here. This role is based out of our New York City office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager, Split Payments  Adyen is a truly global company that processes billions in payments annually. Adyen’s value goes beyond Ecommerce and In-Person payments with a broad offering of embedded payments and financial services like issuing, bank accounts and capital; facilitated by Adyen’s global Banking licenses. Behind every platform transaction is a critical need to dynamically automate fund distribution, enabling platforms to scale their monetization models, protect their margins, and manage commissions smoothly. We are looking for a Senior Product Manager to lead and scale our Split Payments capabilities.   You will join the team responsible for Split Payments. This role sits at the intersection of core payment processing, financial data routing, and platform scalability. Split Payments allows our Platform customers to monetize payment processing towards their sub-merchants. You will lead the product lifecycle for split logic across authorization, capture, refunds, and chargebacks, building reliable systems that support Adyen's expanding platform ecosystem. You will work closely with Payments, Accounting, Compliance, Legal, Commercial and Operational teams, and customers to understand their needs and translate them into product enhancements together with the development team. What you'll do Set Vision & Strategy * Define Long-Term Strategy: Define and own the long-term vision and strategy for Adyen’s split payment product, grounded in customer value and measurable business impact. * Translate Strategy into Roadmaps: Translate market opportunities and platform requirements into clear priorities, actionable roadmaps, and success metrics. * Simplify Ambiguity: Simplify an ambiguous, highly complex space by defining clear, actionable split payment and monetization use cases alongside your engineering and commercial teams. * Own Product Lifecycle: Lead the end-to-end product lifecycle for automated split configurations.  Lead Through Influence * Act as Product Authority: Operate as the primary product authority for split payments across Adyen. * Subject Matter Expertise: Serve as a subject matter expert on payment lifecycle variations, clearing/settlement flows, and Adyen's overarching Adyen for platform's product. * Cross-Functional Collaboration: Partner closely with Engineering, Support, Sales, and Implementation teams to align our core capabilities with evolving platform business models.  Build for Scale & Customer-Centric * Enhance Automated Engine: Design and scale rule-driven logic to handle automated commission calculations and fee distributions across various payment lifecycle stages. * Optimize System Performance: Collaborate with engineering to maximize the performance, reliability, and scalability of our out-of-flow split generation infrastructure. * Evolve Self-Service Tooling: Contribute to customer-facing automated splits tooling in the Customer Area to help platforms easily configure, version, and manage their monetization strategies. * Engage with Platforms: Interact directly with platforms to understand their pain points in split payments, gather feedback on dashboards, and translate their needs into core product requirements. * Monitor & Iterate Performance: Monitor product metrics and identify continuous optimization opportunities to guarantee absolute data accuracy, operational efficiency, and customer satisfaction. * End-to-End Ownership: Take full ownership of specific initiatives from initial scoping through final delivery, seamlessly managing timelines and stakeholder expectations. Who you are * Experienced Product Leader: You have a minimum of 8 years of experience in a product management or client-facing product role, ideally in B2B dealing with complex enterprise software, payments, fintech, marketplaces, or SaaS platforms. You are customer centric and build for the benefit of all customers. * Strategic Thinker with a Hands-on Mentality: A self-starter with proven organizational and commercial strength. You possess excellent project management skills and the ability to lead time-sensitive, cross-functional initiatives (commercial, operational, and technical) in a fast-paced environment with little supervision. You are able to challenge status quo. * Analytical Problem Solver: You are naturally curious, data-driven, and comfortable navigating ambiguity. You excel at taking complex challenges and converting them into structured, actionable solutions for both internal and external stakeholders. * Humble, Curious, and a Quick Learner: You possess a strong sense of initiative and self-motivation. You are eager to dive deep into complex payment flows, financial data, and technical constraints to proactively identify problems and propose long-term solutions. * Natural Communicator & Team Player: You have high energy and solid interpersonal skills, making you comfortable driving both deep technical discussions with engineers and strategic commercial/operational alignments with enterprise merchants across varying cultures. * Platform & Merchant Enabler: You can easily look at short- and long-term planning to make smart decisions on prioritization and delegation. At the same time, you maintain a hands-on mentality, capable of setting a clear path for platform merchants setups Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.