Technical Enablement Manager 3 (Italian Speaking)

Databricks

FEQ327R184 At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment. This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA Manager within the Field Engineering organization.  The impact you will have: * Engage with Solutions Architects to understand the full use case demand plan for prioritised customers * Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts * Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks * Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations * Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise * Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals * Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs * Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams: * Main use cases moving from ‘win’ to production * Enablement / user growth plan * Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision) * Organic needs for current investment (e.g. cloud cost control, tuning & optimization) * Executive and operational governance * Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM What we look for: * 5+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers * Programming experience in Python, Spark, Databricks or similar Data Platform  * Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role * Understanding of solution architecture related distributed data systems * Understanding of how to attribute business value and outcomes to specific project deliverables * Technical program, or project management including account, stakeholder and resource management accountability * Experience resolving complex and important escalation with senior customer executives * Experience conducting open-ended discovery workshops,  creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects * Track record of overachievement against quota, Goals or similar objective targets * Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience * Can travel up to 30% when needed About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Tech Enablement Specialist – Change & Adoption Tech Academy is a strategic partner to Adyen’s global Tech organization – Engineering, Product, and Product experience – making teams faster and more effective by giving them the skills and know‑how they need to ship products and solve real customer problems. We treat learning as part of the workflow, not as a one‑off event, and we measure success by improvements in delivery speed, quality, and clarity. We’re hiring a hands‑on Tech Enablement Specialist  who will sit close to Tech teams, understand how work really happens, and help them adopt the enablement, tools, and practices. This is a builder role focused on change and adoption - you’ll make it easier for engineers, PMs, and PX to adopt and improve ways of working, learn new skills and move through the change effectively. In this role, you will: * Focus on helping Tech teams move from “this is the new way we want to work” to “this is how we do it at Adyen”. This is not a training‑delivery or “defining how Tech should work” role; it is focused on change, enablement, and adoption. * Partner with Tech enablement and Tech teams to understand how work is currently done; where people get stuck, and what makes adoption harder than it needs to be; * Turn enablement and expectations into clear, practical support for day‑to‑day use, launching different types of interventions; * Plan and run change and adoption activities tailored to Tech (for example, short walkthroughs, focused sessions with leads, async explainers, or guided “first‑time” use) rather than broad, generic training; * Set up and support peer‑to‑peer formats where teams share how they’ve adopted a new enablement or tool in practice, so practical patterns spread across Tech without heavy coordination; * Run small adoption experiments (for example, different ways of introducing a change or supporting a new tool), observe what teams actually use, and iterate based on feedback and basic usage signals; * Use AI as a thought partner in your own work; * Design and support upskilling interventions with Tech enablement (for example, learning sprints, targeted skill sessions, or AI‑focused practice labs) that help Tech teams build the skills needed to adopt new ways of working; * Shape future enablement and upskilling topics based on what teams actually need and run discovery work on a constant basis making sure we are solving the right problems. Who You Are * You are comfortable working close to Tech, translating change into something people can actually use, and using AI as a normal part of your work. * Experience helping Tech teams (Engineering, Product, PX) adopt new tools, practices, or ways of working – for example through internal enablement, change management, coaching, or learning design close to the work; * Experience turning “this is what we want to do” into clear, practical support: guides, templates, learning paths, FAQs, short explainers, or similar that fit into existing tools and routines; * Hands‑on experience planning and running change and adoption activities (e.g. small group sessions, async explainers, pilots, or “first‑time use” support) rather than only large training events; * Comfortable using AI as a thought partner – to explore options, analyse feedback, create and refine interventions, and generate concrete examples or use cases; * Ability to design and support upskilling interventions (e.g. learning sprints, targeted sessions, AI‑focused practice labs) that are simple, focused, and tied to real work and adoption; * Strong written and verbal communication skills: you can explain changes in simple language, adapt the message to different Tech audiences, and handle questions and pushback; * Used to working in an experiment‑driven way: you test different approaches, watch what teams actually use, and iterate based on feedback and simple adoption signals. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

Datadog

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: * Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes * Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. * Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements * Participate and prepare for Monthly and Quarterly Business Reviews with customers * Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products * Continuously evolve best practice to technical product adoption and customer success Who You Are: * Someone with a solid technical grounding and hands-on experience of IT Operations * Confident in your hands on experience AWS, Azure or GCP * Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. * Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. * Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. * Able to sit up to 4 hours, traveling to and from client sites  * Able to travel via auto, train or air up to 30% of the time * Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space * Experienced using Datadog and/or other cloud monitoring tools Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks   Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.