Solution Architect SAP Digital Supply Chain (m/w/d)

Evora IT Solutions

WHO WE ARE Evora is an international software & IT service provider focused on innovative digital maintenance and service solutions for global and regional customers in North America, Europe, and Asia Pacific. Based on the cutting-edge technologies of SAP and ServiceNow, we implement integrated asset management, field service management, planning & scheduling, and mobile solutions.  We are seeking an SAP Mobility & Scheduling Expert - Utilities to lead the delivery and execution of SAP projects for utilities customers with a focus on Work and Asset Management. This role combines deep knowledge of mobility and scheduling business processes, expertise in solution functional capabilities, SAP best practices, and utilities industry standards to deliver complex implementations. Leaning on knowledge of and experience in the utilities industry, you will collaborate closely with clients, the project team, and stakeholders to lead workshops, define requirements, architect SAP mobility & scheduling solutions, coordinate configuration/development, support testing, and solution deployments.   Candidates must be authorized to work in the United States or Canada.  WHO WE ARE LOOKING FOR Project Delivery & Client Leadership * Lead end-to-end delivery and execution of SAP Mobility and/or Scheduling projects at utility customers, ensuring on-time, on-budget outcomes and measurable client satisfaction. * Serve as subject matter expert in client workshops and design sessions covering Mobility, Scheduling, Work Management, and Utility-specific business processes. * Participate in pre-sales activities, including opportunity discovery, solution positioning, product demonstrations, and authoring detailed Statements of Work. * Analyze complex, end-to-end business processes and information needs across multiple business areas and translate them into actionable SAP solutions. * Create and maintain project documentation, including Business Process Documents (BPD’s), and Functional Specification Documents (FSDs) for SAP Plant Maintenance / Work Management / Mobility / Scheduling processes based on business requirements. * Coordinate with onshore/offshore development teams to deliver SAP configuration and development units/work packages, including the execution and documentation of Functional Unit Testing. * Support Integration and User Acceptance Testing cycles, including the co-authoring of test scenarios, test cases, as well as test execution and defect management/resolution.   Mobility & Scheduling (Deep Specialization) * Architect and configure end-to-end Mobile Work Execution solutions integrating SAP ECC or S/4 HANA with field-facing mobile platforms, including SAP Service and Asset Manager (SSAM), SAP Work Manager, SAP Inventory Manager, SAP Field Service Management (FSM), SAP Asset Management for Resource Scheduling (RSH). * Design and implement scheduling and dispatching best practices using tools such as SAP FSM and SAP RSH, aligning field crew availability, work priorities, and geographic routing for utility short-, medium-, and long-cycle work.  * Define and configure mobile transaction flows for work order lifecycle events utilising SAP solutions: creation, assignment, travel, execution, time confirmation, material issuance, completion, and sign-off — ensuring field-to-back-office data fidelity. * Implement SAP Mobility solutions for utilities that meet requirements for multiple business units for Distribution, Transmission, Generation (Enterprise Asset Management), as well as Customer Field Service (Meter Management). * Implement SAP Mobility & Scheduling solutions that adhere to regulatory requirements, such as: Adherence to Inspection & Safety Compliance policies, Emergency & Outage Response Management, Capital Construction policies, etc. * Lead offline capability design for disconnected field operations, including data download scoping, conflict resolution strategies, and sync architecture. * Drive integration between scheduling platforms and SAP PM/EAM: work order release, technician assignment, real-time status updates, and completion confirmation loops. * Configure and optimize crew management and resource models in scheduling tools — skill matching, shift patterns, service territories, travel time calculations, and workload balancing. * Support GIS/mapping integration for field workforce management, including location-based dispatching and asset geo-referencing, across both Scheduling, Dispatch & Mobility. * Define KPIs and dashboards for scheduling effectiveness: schedule adherence, first-time fix rate, SLA compliance, and field productivity metrics.   Execute System Cutover & Support * Develop (or assist with the development of) training materials and conduct knowledge transfer sessions for client functional teams and field workforce. * Prepare a system cutover plan, including technical environment cutover tasks as well as business cutover steps. Execute the system cutover with a team of resources to deploy SAP Mobility & Scheduling solutions into a Production environment. * Provide Incident Response and end-user support, including root cause analysis and resolution documentation. * Assist with Hypercare Phase documentation and closure. WHAT YOU BRING Experience & Industry Knowledge * Minimum 5 years of utilities industry, technology, and SAP services experience, with at least 3 full-cycle SAP implementations in the utilities sector, including 1 SAP Scheduling and/or Mobility implementation. * Proven, hands-on expertise in SAP Mobility & Scheduling — including leading design workshops, ensuring integration, and participating in end-user rollout of mobile work execution platforms (SAP Service and Asset Manager, SAP Work Manager, SAP FSM, SAP RSH, or equivalent); configuration experience strongly preferred. * Strong SAP Plant Maintenance (PM) / EAM configuration and/or business process experience, including work orders, notifications, PM plans, measuring points, task lists, and work centers, timesheets, Supply Chain Management (SCM) integration. * Functional knowledge of SAP ISU / CR&B implementation components as well as integration into SAP PM/EAM; configuration experience strongly preferred.   Leadership & Delivery Skills * Demonstrated ability to transform complex business requirements into structured project deliverables, functional specs, and solution architectures. * Strong workshop facilitation, stakeholder communication, and executive presence — able to present confidently to both technical teams and business leadership. * Proven capacity to lead multiple workstreams simultaneously in a fast-paced, globally distributed project environment. * Bachelor's degree in a technical, engineering, or business discipline preferred. WHAT WE OFFER * Competitive salary, generous PTO, and comprehensive medical, dental & vision coverage with 401(k) employer match. * Ongoing training and professional development, including dedicated learning credits for SAP certifications and industry credentials. * High autonomy — lead initiatives end-to-end and make measurable impact on client outcomes and Evora's practice growth. * Exposure to complex, global SAP Utilities implementations across North America and beyond, utilizing a global team of experts. * A collaborative, people-first remote culture with annual company gatherings in the U.S. and globally.   Equal Opportunity Employment Evora IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.  ABOUT THE ROLE: As Parloa continues to grow rapidly within the SAP ecosystem, we're hiring an SAP Integration Architect to join our SAP Center of Excellence (CoE). This unique role sits at the intersection of enterprise SAP orchestration and high human-touch cutting edge conversational AI. You will be the field-facing SAP SME who architects, builds and deploys technical bridges and extensions between Parloa’s conversational AI platform and the SAP ecosystem, spanning SAP CX and other SAP SaaS applications, SAP BTP and SAP Business AI, as well as digital core systems, such as SAP S/4HANA and ECC. As one of our foundational SAP CoE hires, you will also participate in building and deploying Parloa's global SAP delivery practice from the ground up, creating the reference architectures, accelerators, best practices and playbooks that make Parloa’s SAP integrations repeatable at scale. AREAS OF OWNERSHIP: This role is a blend of architecture and hands-on delivery and centers on SAP integration and orchestration as the core area of ownership and conversational AI as a secondary skillset. * Own SAP integration and orchestration architectures: design and architect SAP integration and orchestration solutions spanning Parloa's AI platform, cloud and on-premise SAP estates, and non-SAP applications around digital SAP core. * Deliver across the full project lifecycle: drive discovery, build, test, and go-live, by implementing integrations and automation workflows in cloud-native and hybrid environments over SAP state-of-the-art platforms such as SAP BTP (Integration Suite incl. SAP CI, Event Mesh, API Management, Integration Advisor, Open Connectors) and on-demand over legacy ESB such as SAP PI/PO.  * Master SAP interfacing technologies: Apply deep hands-on knowledge of SAP OData and REST APIs, SOAP WebServices, RFMs / BAPIs, and ALE/IDocs, including extensibility, monitoring, troubleshooting, connectivity configuration and performance tuning. * Leverage your foundational SAP AI knowledge: apply your first hands-on experience with SAP Business AI and it's underlying components such as SAP AI Core and Launchpad, SAP Joule agents and skills to support AI-powered integration scenarios and extensibility. * Lead customer conversations on demand: Run discovery workshops and architecture discussions as the trusted SAP integration expert. * Collaborate across functions when needed: Work in tandem with Parloa's Agent Architects and FDEs, and provide technical guidance and enablement to non-SAP team members. * Contribute to global SAP practice: Turn field experience and lessons learned into accelerators, reference architectures and playbooks that improve delivery repeatability. WHO YOU ARE: * 5+ years of hands-on experience in SAP integration development and architecture incl. technical consulting, and delivering scalable integrations in live enterprise environments. * Strong hands-on experience with SAP BTP Integration Suite: analyzing and applying standard integration packages as well as designing, building, and operating end-to-end custom solutions interacting across all SAP IS services, such as SAP CI, Event Mesh, API Management, Open Connectors etc. * First experience in the field with SAP’s AI stack (e.g., SAP AI Core, SAP AI Launchpad, SAP Joule) and interoperability standards like MCP * Foundational SAP ABAP knowledge and solid Groovy scripting skills * Consulting or advisory affinity: experience guiding enterprise customers, partners, or systems integrators through solution discovery, architecture discussions, or implementation trade-offs * Project and stakeholder management skills, with passion for meeting milestones and effective communication * Entrepreneurial mindset with initiative, results orientation, and the ability to identify opportunities for impact * Ability to travel and to be on demand on-site with customers and partners for key moments like discovery workshops, architecture reviews, and go-lives * German (min. B1+) and fluent business English is required NICE TO HAVE * Exposure to Large Language Models (LLMs) and conversational design to craft effective prompts that align with desired outcomes * Exposure to customer contact center technologies, telephony and enterprise CX platforms * Familiarity with SAP architecture frameworks (Clean Core, ISA-M, Extensibility Framework) * Familiarity with the SAP CX and CRM solutions, such as SAP Service Cloud, SAP Sales Cloud etc. * Familiarity developing extensions on SAP BTP using CAP is an important, though not core, differentiator * Experience integrating non-SAP ERPs (MS Dynamics 365, Oracle NetSuite) and CRM/HCM systems (Salesforce, Workday, ServiceNow). * Foundational knowledge of a cloud platform (AWS, Azure, or GCP) and Kubernetes; programming in Python, SQL, or TypeScript/Node.js. * Foundational knowledge of SAP data and analytics (SAP BW/4HANA, SAP Datasphere, SAP Analytics Cloud). * Experience working with or for SAP system integrators or within the broader SAP partner ecosystem * Experience operating in fast-paced startup or high-growth enterprise software environments. OUR RECRUITING PROCESS: TA Screen → Hiring Manager Call → Case Study & Expert Interview(s) → Bar Raiser     ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Parloa

ABOUT PARLOA Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.   ABOUT THE ROLE As Parloa continues to grow rapidly within the SAP ecosystem, we're hiring an SAP Integration Architect to join our SAP Center of Excellence (CoE). This unique role sits at the intersection of enterprise SAP orchestration and high human-touch cutting edge conversational AI. You will be the field-facing SAP SME who architects, builds and deploys technical bridges and extensions between Parloa’s conversational AI platform and the SAP ecosystem — spanning SAP CX and other SAP SaaS applications, SAP BTP and SAP Business AI, as well as digital core systems, such as SAP S/4HANA and ECC. As one of our foundational SAP CoE hires, you will also participate in building and deploying Parloa's global SAP delivery practice from the ground up — creating the reference architectures, accelerators, best practices and playbooks that make Parloa’s SAP integrations repeatable at scale.    AREAS OF OWNERSHIP This role is a blend of architecture and hands-on delivery and centers on SAP integration and orchestration as the core area of ownership and conversational AI as a secondary skillset. * Own SAP integration and orchestration architectures: design and architect SAP integration and orchestration solutions spanning Parloa's AI platform, cloud and on-premise SAP estates, and non-SAP applications around digital SAP core. * Deliver across the full project lifecycle: drive discovery, build, test, and go-live, by implementing integrations and automation workflows in cloud-native and hybrid environments over SAP state-of-the-art platforms such as SAP BTP (Integration Suite incl. SAP CI, Event Mesh, API Management, Integration Advisor, Open Connectors) and on-demand over legacy ESB such as SAP PI/PO.  * Master SAP interfacing technologies: Apply deep hands-on knowledge of SAP OData and REST APIs, SOAP WebServices, RFMs / BAPIs, and ALE/IDocs, including extensibility, monitoring, troubleshooting, connectivity configuration and performance tuning. * Leverage your foundational SAP AI knowledge: apply your first hands-on experience with SAP Business AI and it's underlying components such as SAP AI Core and Launchpad, SAP Joule agents and skills to support AI-powered integration scenarios and extensibility. * Lead customer conversations on demand: Run discovery workshops and architecture discussions as the trusted SAP integration expert. * Collaborate across functions when needed: Work in tandem with Parloa's Agent Architects and FDEs, and provide technical guidance and enablement to non-SAP team members. * Contribute to global SAP practice: Turn field experience and lessons learned into accelerators, reference architectures and playbooks that improve delivery repeatability.   WHO YOU ARE * 5+ years of hands-on experience in SAP integration development and architecture incl. technical consulting, and delivering scalable integrations in live enterprise environments. * Strong hands-on experience with SAP BTP Integration Suite: analyzing and applying standard integration packages as well as designing, building, and operating end-to-end custom solutions interacting across all SAP IS services, such as SAP CI, Event Mesh, API Management, Open Connectors etc. * First experience in the field with SAP’s AI stack (e.g., SAP AI Core, SAP AI Launchpad, SAP Joule) and interoperability standards like MCP * Foundational SAP ABAP knowledge and solid Groovy scripting skills * Consulting or advisory affinity: experience guiding enterprise customers, partners, or systems integrators through solution discovery, architecture discussions, or implementation trade-offs * Project and stakeholder management skills, with passion for meeting milestones and effective communication * Entrepreneurial mindset with initiative, results orientation, and the ability to identify opportunities for impact * Ability to travel and to be on demand on-site with customers and partners for key moments like discovery workshops, architecture reviews, and go-lives NICE TO HAVE * Exposure to Large Language Models (LLMs) and conversational design to craft effective prompts that align with desired outcomes * Exposure to customer contact center technologies, telephony and enterprise CX platforms * Familiarity with SAP architecture frameworks (Clean Core, ISA-M, Extensibility Framework) * Familiarity with the SAP CX and CRM solutions, such as SAP Service Cloud, SAP Sales Cloud etc. * Familiarity developing extensions on SAP BTP using CAP is an important, though not core, differentiator * Experience integrating non-SAP ERPs (MS Dynamics 365, Oracle NetSuite) and CRM/HCM systems (Salesforce, Workday, ServiceNow). * Foundational knowledge of a cloud platform (AWS, Azure, or GCP) and Kubernetes; programming in Python, SQL, or TypeScript/Node.js. * Foundational knowledge of SAP data and analytics (SAP BW/4HANA, SAP Datasphere, SAP Analytics Cloud). * Experience working with or for SAP system integrators or within the broader SAP partner ecosystem * Experience operating in fast-paced startup or high-growth enterprise software environments.   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. Salary Range $170,000—$200,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.