Support Associate

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Vinnur þú vel með öðrum og ert með framúrskarandi samskiptahæfni? Finnst þér gaman að vinna í kraftmiklu umhverfi? Ef svarið er já - lestu nánar! 🤩 Við erum að leita að þjónustufulltrúa í hlutastarf (10 klst. á viku) til að ganga til liðs við þjónustuteymið okkar í Reykjavík! Við erum að leita að fólki á kvöld og helgar vaktir með möguleika á viðbótar dagvöktum virka daga. HVERT ER HLUTVERK ÞJÓNUSTUFULLTRÚA? * Aðstoða viðskiptavini, sendla og veitingastaði í gegnum netspjall og síma * Tryggja að heimsendingarþjónustan gangi vel fyrir sig * Þróa þjónustustarfsemina okkar ásamt þjónustuteyminu og annara teyma innan Wolt AUÐMJÚKU VÆNTINGAR OKKAR * Að þú sért með framúrskarandi samskiptahæfni með persónulegum blæ og leggur mikið upp úr þjónustulund og liðsheild * Aðlögunarhæfni, geta lært hratt og unnið með marga bolta á lofti í einu, og að þú sért klár til að vinna í hröðu starfsumhverfi * Að þú getir unnið breytilegar vaktir virka daga frá kl 17:00 og frá kl 11:30 um helgar. Þjónustuverið okkar er opið sjö daga vikunnar * Að þú talir reiprennandi íslensku og hafir góða færni í ensku * Þú þarft að geta unnið á skrifstofunni okkar sem er staðsett í Ármúla, Reykjavík * Við bjóðum ekki upp á möguleika á fjarvinnu  FRÍÐINDIN VIÐ AÐ KOMA TIL LIÐS VIÐ OKKUR * Wolt inneign (cashback) af hverri Wolt pöntun * Stefna um velferð starfsmanna * Wolt starfsþróunarnámskeið * Starfsmannafélag með reglulegum uppákomum og skemmtunum Ef þér finnst spennandi að vinna í ört vaxandi umhverfi, taka ábyrgð og vera partur af gríðarlega metnaðarfullu teymi, smelltu þá hér að neðan til að sækja um og komdu boltanum af stað!  ❗️Vinaleg ábending að notkun ChatGPT eða annarra gervigreindarverkfæra til þess að svara spurningum í umsóknarferlinu er ekki leyfilegt. Við viljum sjá þinn eigin persónuleika skína í gegn í svörum þínum 💙❗️ OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!  We are looking for part-time (10h/week) Support Associates to join our support team in Oslo. 🤩 WHAT YOU’LL BE DOING * Supporting our customers, courier partners and venues via live chat, email and phone  * Ensuring that the delivery operations run smoothly * Developing our support function together with the support team as well as other teams within Wolt OUR HUMBLE EXPECTATIONS * You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset * You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment * You can work in flexible shifts across weekday evenings and weekends - our support is open seven days a week * You can work from our office at Kongens gate 4, 0153 Oslo - we don't provide possibilities to work remotely * You are fluent in Norwegian language and you have professional working proficiency in English WHAT YOU’LL GET BY JOINING US * Wolt credits cashback benefit * Visma Advantage Benefits Program  * Employee assistance program  * Wolt-wide training programs  * Fruits and drinks at the office We will be reviewing applications on an on-going basis, so send through your application in English along with your CV as soon as possible! 💙 ❗️Please note that using ChatGPT or another AI tool in your application questions is not permitted. We want to see your own personal touch and tone of voice in your responses❗️ OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!   We're currently looking for full-time Support Associates to join our team in Thessaloniki! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. Please note that this is an on-site position for candidates based in Thessaloniki. :)  If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.  Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!  Attitude: Take ownership beyond the obvious. WHAT YOU'LL BE DOING * Handling our 24/7 customer, venue partner and courier partner support together with the team. * Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone. * Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations. * Developing our customer, venue partner and courier partner support together with the team. OUR HUMBLE EXPECTATIONS * It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week) - we are open 7 days a week. * You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team. * You are a fast learner and attentive to both small details and the bigger picture. * Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority. * You're an expert when it comes to Thessaloniki's food scene, traffic patterns, and the different areas of your city. * You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. * Fluency in Greek and ability to work in English is required. NEXT STEPS If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!  We will be reviewing applications on an on-going basis, so send through your application ASAP :)   OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.