Support Associate

Wireless Logic

WHAT WE’RE ALL ABOUT: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!  But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. IOT… A FANCY ACRONYM OR A SECRET CODE? The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. TECHNICAL SUPPORT ENGINEER – COM4 ABOUT US Com4 is a leading global service provider in the Internet of Things (IoT), also known as “Machine to Machine” (M2M). We offer mobile data subscriptions tailored to our customers' applications in their connected devices and equipment. This connectivity enables innovative solutions across many sectors, such as energy, security, transport, and welfare technologies. Com4 is a significant player in the Norwegian telecom market, with a 50% market share in the IoT segment. Through roaming agreements, we offer IoT communication on 2G/3G/4G/5G across 700 networks globally. As a Mobile Virtual Network Operator (MVNO), Com4 has its own mobile core network and a portfolio of Business Support Systems (BSS) and Operational Support Systems (OSS). ABOUT THE ROLE Com4 delivers B2B connectivity, that is to companies that sell “connected devices” and belonging services to their customers / end users. Our customers provides its services in many industries, such as reading of electricity meters, payment terminals, handling of EV/electric car chargers, security cameras, agricultural technology and more. We support our customers with hardware, SIM cards and mobile data subscription with coverage both in Norway, Europe and globally. We offer also satellite coverage and fixed wireless broadband (FWA). We help customers to manage their subscriptions in one own customer portal (Connectivity Management Platform, CMP) both via user interface and API.  Responsibility - and work tasks : * Respond to B2B support inquiries. * Cover 1st and 2nd line support (primarily 2nd line tasks) * Collaboration with both technical 3rd line and with the sales organization * Logistics and organization in the form of handling of orders, shipments and warehouse management of SIM cards, routers and hardware * Some delivery in the form of putting up systems and few the customer in progress at needs. * Assist customers and delivery with setup and use of the customer portal (CMP). * You must communicate well on both Norwegian and English – spoken and in writing . We will consider both senior candidates with extensive experience and juniors with shorter experience, and can adapt tasks and responsibilities in line with the candidate's profile. We are looking for someone who is solution-oriented and fearless when facing complicated tasks. We value good cooperation and communication skills, while it is also crucial to work independently and proactively within your own field of expertise. WE OFFER Com4 is a highly attractive workplace. We have a flexible and growth-oriented entrepreneurial culture, while offering security and competitive terms. We have an excellent working environment—here you will find pleasant and competent colleagues in a team that helps each other and works together as one. We place great emphasis on the social aspect, including regular events and celebration of successes with company trips, etc. We offer state-of-the-art premises in the tech hub that has emerged at Løren/Hasle-Linje. We expect independence and commitment from you, and in return offer flexibility regarding home office and the choice of work tools that suit you. ABOUT THE EMPLOYER Com4 is a mobile operator offering communication services for the growth market of the Internet of Things (IoT). Com4 is a company based in Oslo with solid finances after many years as a market winner in Norway. Our owner is the Wireless Logic Group in the UK, a recognized leader in the Managed IoT industry globally, with 12 million SIMs worldwide and operations in more than 10 countries.  #LI-Hybrid #LI-CC1   We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.   Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.   By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.

Polestar

The opportunity We are currently looking for a Aftersales Lead which internally will be called Customer Service Lead. This person will be a key member of Polestar`s Customer Service Operations team where you will serve as a primary point of contact for workshops and external partners, where you will ensure smooth communication and collaboration, be responsible for coordinating service operations, addressing queries and providing support to workshops and partners to maintain a high service standard. Your role will involve managing service processes, ensuring timely resolution of issues and aligning workshop and partner activities with Polestar`s operational goals. This role will be a important part of building strong relationships with our partners, and to contribute to efficient delivery of high-quality services and customer satisfaction. This position is located at Polestar Norway HQ in Fornebu, Oslo. This role will mainly work onsite to really connect with your department and be able to better collaborate with the rest of our Polestar team. With this new position our Customer Service team will grow from one to two people where both will report directly to our Head of Customer Experience. Frequent business travel to our service and retail partners is an integral part of this role, and will be required on a regular basis. The responsibilities In this role, you will be expected to drive aftersales performance, service quality and sustainable business growth across the network. As member of the Customer Service department in Norway you will be an important part of developing performance across the network as well as internally within the department. See below for a more thorough breakdown of the various tasks and areas you will be responsible for: * Drive aftersales performance, service quality, and sustainable growth across Polestar’s service network. * Support service partners in solving operational and technical challenges while maximizing customer retention and revenue. * Analyze key aftersales KPIs and translate insights into actions that improve profitability and service performance. * Lead continuous improvement initiatives that optimize operations and enhance customer experience. * Deliver strategic service market projects and build strong partner relationships to grow revenue, loyalty, and network performance. The ideal candidate To succeed in this role, and at Polestar In general, there are a few characteristics you will need to have. Curiosity. Flexibility. Tenacity. You will also need to have the ability to take initiative, build long-term relationships and have an eye for possible improvements and growth opportunities in a dynamic environment. You are driven by taking ownership, responsibility, optimalisation and collaboration. It is preferable that the candidate also has a strong analytical sense as well as having a strategic mindset to transform insights into initiatives. In addition, you will need the following qualifications: * Solid experience within automotive aftersales, service network operations, or customer service management. * Relevant degree in Business, Finance, Engineering, or equivalent professional experience. * Experience from the Polestar Service Network is considered a strong advantage. * Demonstrated ability to lead cross-functional projects and drive business and service improvements. * Strong data analysis capabilities with a track record of turning customer and operational insights into measurable results. The process If you find the position interesting and the above description matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it’s filled. The Polestar journey is an electric one.

Bilia

Join a team of superheroes! 👊  Teamtailor is an Employer Branding & ATS SaaS platform used by over 3.000 companies 🤩, 110.000 users🕺🏻 in 90 countries around the world 🌏 Working at Teamtailor means working at a young, international, and fast-pace tech startup with smart people who are passionate about their work. You can read more about our product at teamtailor.com or why not look at some live examples: Daniel Wellington, SOS Alarm, Eloomi (yes, everything you see there is our product and yes it's amazing). We value your personality and passion 🔥 For us, personality and passion come before education. You’ll always be supported and looked after by your Teamtailor family, but you will also have a lot of responsibility for your own work, meaning that working independently isn’t something you mind.  As a French-speaking Account Manager, you will be part of our international sales team in Stockholm which is currently made of 11 superstars coming from different paths of life/backgrounds and countries such as 🇫🇷 🇩🇪 🇵🇱 🇨🇲 🇮🇳 🇬🇧 🇱🇹 🇵🇭 🇵🇪 🇪🇸 🇹🇹 🇰🇷 🇸🇪. We believe in kindness, acceptance, support, and hard work. We also believe in having lots of fun 😜 As Account Manager at Teamtailor you will be offered: * Responsibility for your own sales process which means prospecting, cold calling, booking meeting, closing the deals and onboarding the client 💪🏼 * The opportunity to work with the market's best product ⭐️ * Fixed salary + a very generous commission structure (no caps!) 💰 * Development opportunities 💼 * Paid vacation days 🏖 * Yearly company trip to a secret summer destination 🌊 * Tons of events & parties 🎉 * Weekly competitions & awards🏆 * Friday Breakfast 🥗 * Starter Kit (Macbook, iPhone, Teamtailor bag, t-shirt, sweater & hoodie 🎁) * Cool and modern open floor office 🏡 PS. If we collectively reach our weekly goals we also get PIZZA FRIDAY 🍕 Requirements 🎯 You are definitely a match if you... * Are fluent both in French and English * Have previous experience in B2B sales (preferably towards HR but not a must) * Are a self-starter with a track record of successful, credible lead follow up and sales development at multiple executive levels within an organization;  * Can contact anyone and book a meeting over the phone or email * Have the will to push harder and always exceed * Can keep high activity and motivate yourself * Have a positive and a can-do attitude If this sounds like you then what are you waiting for !?