Office Manager

Redgate

At a glance: * Location: Austin or Pasadena * In-office expectation: 2+ days per week * Employment type: Permanent * Salary: $75,000-$90,000 Base + OTE * Why this role exists: To ensure new customers achieve value from their Redgate solutions as quickly as possible — delivering an exceptional onboarding experience, removing blockers, and driving adoption through close partnership with business and technical stakeholders. Redgate Software Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration. We build solutions that help data professionals securely manage the data and databases that their organisations depend on — creating ingeniously simple software that tackles complex database management challenges across the DevOps lifecycle. This is a space that's only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates. AI at Redgate By 2028, Redgate will operate as an expert-plus-agent company — domain experts amplified by AI, delivering customer value at a pace our peers can't match. AI handles the heavy lifting. Our people control the judgement. Everyone at Redgate works with Claude, giving you access to the best AI tools from day one Why join our Customer Success team? * Play a pivotal role in shaping the first experience customers have with Redgate — your work directly influences adoption, satisfaction, and long-term value. * Act as a trusted advisor across both business and technical stakeholders, building deep partnerships that go beyond the initial onboarding period. * Work at the intersection of commercial and technical teams, with real visibility and impact across the business. Core Responsibilities * Deliver an exceptional onboarding and implementation experience that drives adoption of Redgate solutions and ensures customers achieve their intended return on investment. * Build strong partnerships with business and technical stakeholders, demonstrating knowledge and expertise across Redgate's solution areas. * Own and co-manage Onboarding Plans, tracking progress against agreed milestones and KPIs in our CRM systems. * Work closely with internal technical teams to remove blockers, resolve issues, and deliver implementation best practice. * Coordinate with Redgate Professional Services and Premium Support where required, as per customer contracts. * Lead customer meetings — both face to face and virtual — acting as a trusted ambassador for Redgate at all times. What makes you a great fit * Customer-centric by nature — genuinely passionate about helping customers get value from software solutions. * Emotionally intelligent, with strong empathy for both customers and colleagues. * Experienced in a similar role — Onboarding Manager, Customer Success Manager, Account Manager, or equivalent — ideally within software or a software-related industry. * Able to build strong relationships, influence stakeholders, and drive consensus internally and externally. * Comfortable navigating ambiguity and managing change with a project management mindset focused on time-to-value. * Commercially minded and results driven, with strong business acumen and analytical skills. * Familiarity with Database Tooling — including Database DevOps, Automation, Security and Compliance, or Monitoring — is a bonus, but not essential. What's in it for you * A great benefits package, including generous leave, private healthcare, and pension. * Company Bonus Scheme * Strong commitment to your learning and career development through training, mentoring, and growth opportunities. * The chance to make a direct and visible impact on customer outcomes and Redgate's commercial success. What happens next? * Your application will be reviewed by a person — we don't use AI or automated tools to assess applications. Every profile is read by one of our Talent Partners. * You'll hear back within a few days — whether it's a next step or a no, we aim to respond promptly so you're not left wondering. * Our interview process is straightforward and consistent — you'll find more detail on our typical hiring process below, so you know what's coming and why. Belonging at Redgate We believe that people do their best work in an environment built on respect, fairness, and trust — and that diverse perspectives lead to better outcomes. Redgate is an equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values. You can read more about how we approach belonging and inclusion at Redgate on our Belonging at Redgate Page.

Mongodb

Technical Services has global team members in offices spanning the globe including New York City, Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon (India), Tel Aviv, Dublin, and Buenos Aires. Outstanding customer satisfaction is achieved utilizing a 24x7x365 ‘follow-the-sun’ support model with regional teams covering the Americas, EMEA, and APAC regions. We are looking for a transformational leader to join the MongoDB Technical Services team, leading regional teams of MongoDB ‘core’ and ‘cloud’ Support Engineers. Individuals in this team are experts in addressing issues related to MongoDB’s core database functionality as well as troubleshooting cloud issues to enable successful customer implementations at scale. Click here to learn more about our Technical Services team. We are looking to speak to candidates who are based in Austin, as this role will require working in our Austin office 3 or more days a week. TYPICAL RESPONSIBILITIES OF THE TEAM INCLUDE * Diagnosing and resolving performance related issues * Advising on design and architecture including global distribution and replication of data to support high availability, low latency and meeting data sovereignty requirements * Advising on upcoming roadmap features and advocating for the customer in articulating business cases to drive issue resolution * Globally collaborating with peer teams to provide seamless and efficient regional handovers of follow-the-sun issues * Continuously learning and growing skills via participation in training, maintaining industry awareness and development of training to share subject matter expertise more broadly across the team * Increasing case-deflection numbers by contributing to knowledge-base, distributing knowledge to peers and the general MongoDB community * Working on specific accounts to build rapport and an in-depth understanding of customer architecture and environment(s) while encouraging expansion of use Our customers are the best and brightest in the business and they have great expectations of our products and our company. If you are the type of person who enjoys helping customers, managing complex, fast-moving situations and leading/managing a talented group of individuals who continuously delight our customers, then this role is for you! CANDIDATE PROFILE Required * 8+ years managing technical support or customer-facing engineering teams, with demonstrated success scaling operations, implementing process improvements, and elevating team performance * Proven track record in operational excellence: implementing metrics-driven improvements, designing scalable workflows, and optimizing resource allocation across distributed teams * Strong people development philosophy: history of coaching technical talent from individual contributors to senior engineers, with concrete examples of career progression under your leadership * Deep technical foundation across multiple database technologies (relational, NoSQL, distributed systems) with hands-on experience diagnosing complex production issues * Project leadership experience: successfully led cross-functional technical initiatives requiring coordination across engineering, product, and support organizations * Exposure to AI/ML technologies: understanding of how modern AI systems interact with data platforms, vector databases, or experience supporting AI-driven applications * Ability to balance technical depth with strategic thinking—equally comfortable reviewing query execution plans and presenting operational roadmaps to executives * Experience building and refining KPIs, implementing tooling improvements, and using data to drive team decisions * Strong diagnostic and troubleshooting skills with ability to lead-by-example during critical escalations * Comfort with the full people management lifecycle: hiring, performance management, succession planning, and translating organizational strategy to individual development plans * Ability to calibrate communication for diverse audiences—from kernel debugging sessions to executive business reviews Desirable * Prior work at a database company, specifically in the NoSQL space, or managing support for highly concurrent distributed systems in production. Scaled SaaS customer facing role experience preferred * Experience with modern observability, analytics, and automation tools; familiarity with how AI can enhance team operations * Track record of process innovation that demonstrably improved efficiency metrics (case deflection, resolution time, customer satisfaction) * Experience developing analytical dashboards using tools like Tableau, or implementing data-driven approaches to operational planning SUCCESS MEASURES * Within 30 days * Complete MongoDB’s new hire technical training program; be able to speak confidently about our total portfolio of products * Build initial rapport with the team and gain their trust * Within 60 days * Understand our global follow-the-sun processes and escalation processes * Have formed relationships with escalation managers, CSMs, sales, field and engineering stakeholders * Have begun conducting regular 1 on1’s with your teams as well as other managers within Technical Services and across the business * Within 90 days * Take assignment of and drive five (5) cases to closure to learn our internal processes * Have identified areas of efficiency for the team to scale * Effectively lead regional escalations and RCA’s when needed * At 120 days and onward * Present a comprehensive operational improvement plan addressing at least two areas: process efficiency, tooling gaps, knowledge management, or team development frameworks * Conduct three (3) face-to-face interactions with marquee customers, either in-person or virtually * Demonstrate the understanding of the short and long term goals of the Technical Services team and how your team is working toward those objectives ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.  MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   Req ID: 3263274319 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $140,000—$275,000 USD

Sonar

Who is Sonar? Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable. Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code. We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like: SonarQube: The world’s leading AI code review and verification platform. SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair. SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective. Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE: Committed to our customers and community. Obsessed with quality. Deliberate in our decisions. Effective as one team. With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you. Position description As a Product Manager, you will shape our product capabilities, ensuring we deliver high-impact solutions and provide a robust and intuitive experience for enterprise leaders. To achieve this perfect match, we need a passionate Product Manager who will research, clarify, and prioritize the needs of developers, team leads, and managers, and translate those needs across our product line. You will become an expert user of our products, from very high-level features down to technical aspects.   You will join the Product Management team, which is composed of other passionate Product Managers eager to collaborate with you. You will also work closely with engaged UX designers and engineering teams to ensure that the proposed solutions meet the expected outcome and that we collectively deliver the best products to help development teams write better code. Those teams are based in our Austin office, Texas.   By joining us, you will bring your deep knowledge of development and enterprise needs, along with your experience as a Product Manager, to help Sonar reach the next level and deliver an awesome user experience for millions of developers.