Onboarding Manager

Miro

About the Team The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform. About the Role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership. TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers.  What you’ll do * Workflow Optimization * Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle * Recommend integration strategies and automation opportunities that drive alignment, speed, and business value * Provide guidance on embedding Miro into the customer’s existing systems and ways of working * Proactive Optimization * Monitor platform health, engagement, usage patterns, and feature adoption * Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities * Change Management & Scaling * Equip internal champions with strategies to scale adoption across departments, regions, and teams * Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale * Navigate organizational change to help Miro become a strategic pillar in innovation initiatives * Strategic Alignment & Continuous Improvement * Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI * You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities What you’ll need * 5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS * Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems * Proven ability to lead workflow optimization, platform adoption, and change management initiatives * Expertise in platform analytics to drive data-informed decisions and continuous improvement * Skilled at facilitating executive-level discussions and cross-functional workshops * Familiarity with collaboration tooling and product/service development workflows is a plus * Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity * Willing to travel to customer sites up to 25%  What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. #LI-LW1

Harmattan AI

ABOUT US Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces. Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected. ABOUT THE ROLE Office Operations & Facilities Management * Establish and maintain office operating procedures and administrative processes. * Manage office supplies, equipment, vendors, and facilities-related requirements. * Coordinate office moves, workspace planning, and facility improvements as the organization grows. * Serve as the primary point of contact for office logistics and workplace issues. Executive Calendar & Meeting Management * Own recurring meeting schedules for executive leadership and key business functions. * Coordinate leadership meetings, staff meetings, and internal working groups. * Improve meeting cadence, agenda management, action-item tracking, and follow-up processes. * Optimize executive calendars to maximize productivity and minimize scheduling conflicts. Administrative Infrastructure * Develop scalable administrative systems, templates, trackers, and filing structures. * Support onboarding and offboarding activities for U.S.-based employees. * Assist with document management, records organization, and internal communications. * Establish repeatable processes that reduce administrative burden on leadership and staff. Travel & Event Coordination * Coordinate domestic and international travel arrangements for executives and employees. * Support planning and logistics for demonstrations, trade shows, customer visits, and company events. * Manage meeting logistics, conference room scheduling, visitor coordination, and hospitality requirements. CANDIDATE REQUIREMENTS * 5–7 years of experience in office administration, executive support, office management, or business operations. * Previous experience supporting senior leaders, executives, founders, or C-suite personnel. * Experience coordinating calendars, meetings, travel, events, and administrative processes. * Experience in a startup, technology, aerospace, defense, or similarly fast-paced environment preferred. * Highly organized, with strong attention to detail and follow-through. * Adaptable and calm under pressure in a fast-paced, high-growth environment. * Strong communicator and collaborative team player. We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.

Miro

About the Team The Global People Operations Team is the operational heartbeat of Miro, delivering streamlined, high-quality people services that empower every Mironeer's journey. Our North Star is building a world-class, follow-the-sun service delivery model that provides seamless, scalable support across all time zones.  We're pioneering the future of People Ops through AI-driven automation and enabling employee self-service. Guided by data and powered by innovation, we deliver secure, compliant, and agile operations across the full employee lifecycle—from onboarding to offboarding, benefits administration to policy management.  By partnering closely with the broader People Team, Payroll & Stock Admin, Workplace, and Workplace IT,  we enhance the employee experience while maintaining the operational excellence that allows our business to scale globally. About the Role We're looking for an exceptional Austin-based People Operations Team Lead to lead people operations across the US. This is a high-impact leadership role where you'll directly manage the US People Operations team while serving as a mentor and subject matter expert to the Global People Ops organization. You'll be a hands-on leader who isn't afraid to roll up your sleeves — one moment you're resolving a critical employee escalation, the next you're designing processes that will scale across a complex, multi-state environment. Your expertise in operationalizing US employment law — including navigating the nuances of California, New York, and Texas — combined with your drive to leverage AI and automation will position you as the go-to leader for operational excellence across the organization. This role requires someone comfortable managing through ambiguity, building foundational processes while addressing daily escalations, and effectively collaborating across all levels of leadership. You'll balance strategic thinking with tactical execution, leading from the front while elevating your team and mentoring colleagues globally. What you’ll do * Lead the US Team: Directly manage and develop the US-based People Operations team, fostering a culture of care, empathy, and high performance. Serve as a hands-on mentor and advisor to People Operations team members globally, sharing best practices, providing guidance on complex issues, and elevating operational standards across all regions. Create an environment of psychological safety where teams feel empowered to ask curious questions and continuously improve. * Serve as the US Expert: Act as Miro's subject matter expert on operationalizing employment law and compliance across US jurisdictions, with deep expertise in California, New York, and Texas, and working knowledge of compliance requirements across 20+ states where Miro has remote employees. Translate complex legal requirements into clear, actionable guidance that empowers PBPs, managers, and employees to make confident decisions. Provide hands-on support for the most complex compliance matters. * Drive Operational Excellence and Efficiency: Identify service gaps and implement innovative solutions that enhance service delivery and employee experience. Actively champion AI and automation opportunities to streamline operations, eliminate manual work, and free teams globally to focus on high-value strategic initiatives. * Be Hands-On When It Matters: Jump into the details when needed — whether that's resolving a complex case or personally handling escalations that require senior expertise. Model the standard of service excellence you expect from your team by staying connected to the day-to-day. * Deliver Complex, Cross-Functional Projects: Own the execution of time-sensitive initiatives. Ensure every deliverable is on time, within scope, and thoroughly documented — getting personally involved in critical workstreams as needed. * Partner Strategically with Key Stakeholders: Collaborate closely with People Technology, Legal, Total Rewards, PBPs, and other stakeholders. Serve as the primary US-based People Ops point of contact, proactively communicating to keep all stakeholders aligned and informed * Leverage Data to Drive Decisions: Use data to monitor team performance, identify trends, and make evidence-based recommendations that improve service delivery and compliance outcomes across the region and inform global practices. What you’ll need * Deep US Employment Law Experience & Expertise: 6+ years of HR experience with substantial exposure to US employment frameworks, including hands-on experience with California, New York, and Texas labor law. You navigate multi-state regulatory complexity with confidence and can anticipate how changes impact operations across jurisdictions.  * Experience Driving Efficiency Through Technology: Track record of implementing AI, automation, or service delivery technologies that improved operational efficiency. Hands-on experience with Workday, including partnering with People Technology to define business requirements for system enhancements or configuration changes, and owning the testing and validation of solutions before go-live. You're comfortable bridging the gap between operational needs and technical execution. * Exceptional Stakeholder Management: Outstanding communication and collaboration skills. You navigate differing professional opinions diplomatically, build consensus across functions and geographies, and maintain strong relationships even in challenging situations.  * Hands-On Leadership Experience: You're a roll-up-your-sleeves leader who balances strategic thinking with tactical execution. You're comfortable leading direct reports while also jumping in to handle complex cases, mentor team members, and personally drive critical initiatives to completion.  * Proven Leadership at Scale: 2+ years of experience leading direct reports while also coaching, mentoring, and influencing team members outside your direct reporting line. You build capability across teams and elevate performance through effective mentorship and hands-on guidance.  * Ability to Simplify Complexity: Demonstrated ability to translate intricate legal and operational requirements into simple, followable how-to guides that non-experts can easily understand and apply.  * Strong Program Management: Proven ability to manage multiple complex projects simultaneously with strict accountability for results. You balance competing priorities while maintaining quality and meeting deadlines — and you're not afraid to get into the weeds when projects need hands-on leadership.  * Comfort Operating in Ambiguity: You thrive when building foundational processes from scratch while simultaneously managing urgent escalations. You can establish structure in chaos without losing sight of long-term strategic goals. What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. #LI-JR2