Senior Customer Success Manager (Bilingual – English & Spanish)

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS * Austin, US * Miami, US * Mexico City ABOUT THE ROLE To the attention of candidates (Mexico City): Visa sponsorship is NOT provided for this position. Account Executives , Channel Account Managers, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. RESPONSIBILITIES * We are looking for a seasoned sales professional to join our Commercial Team responsible for covering Enterprise accounts in the LATAM area. The ideal candidate will possess both a sales and technical background that enables them to drive engagement at all levels with technical and non-technical buyers. * As an Enterprise Account Executive, you'll be responsible for developing and executing against a comprehensive account/territory plan as well as driving sales in a defined territory and/or account list to achieve revenue targets. The person in this role will also assist in creating and articulating compelling value propositions for Cloudflare services. * Manage contract negotiations. * Maintain a robust sales pipeline. * Develop long-term strategic relationships with key accounts. * Prospecting into target accounts to generate new sales opportunities. * Aligning with channel partners on go-to-market strategy. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * Bachelor's degree required * Minimum 6 years experience selling technology solutions in a B2B model, 3+ years selling to large enterprise accounts * Experience managing longer, complex sales cycles * Experience supporting and building relationships in Colombia highly preferred * Basic understanding of computer networking and “how the internet works” * Aptitude for learning technical concepts/terms (Technical background in engineering, computer science, or MIS a plus) * Strong interpersonal communication (verbal and written) and organizational skills * Bilingual in Spanish and English * Self-motivated; entrepreneurial spirit * Comfortable working in a fast paced dynamic environment COMPENSATION EQUITY This role is eligible to participate in Cloudflare’s equity plan. BENEFITS Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. HEALTH & WELFARE BENEFITS * Medical/Rx Insurance * Dental Insurance * Vision Insurance * Flexible Spending Accounts * Commuter Spending Accounts * Fertility & Family Forming Benefits * On-demand mental health support and Employee Assistance Program * Global Travel Medical Insurance FINANCIAL BENEFITS * Short and Long Term Disability Insurance * Life & Accident Insurance * 401(k) Retirement Savings Plan * Employee Stock Participation Plan TIME OFF * Flexible paid time off covering vacation and sick leave * Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience. This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact. AREAS OF OWNERSHIP: * Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization. * Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation. * Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives. * Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives. * Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling. * Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle. WHO YOU ARE: * 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments * Proven ability to drive strategic value and support digital transformation in complex organizations * Track record of turning customer success into measurable business impact and growth opportunities * Strong project and stakeholder management skills, with a focus on execution and outcomes * Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences * Technical curiosity and interest in AI, automation, and customer experience * Native or bilingual in English OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.   We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.     ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

voize

🎤 WHY VOIZE? BECAUSE WE'RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time: time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. Here's the real opportunity: voize is more than a scribe and far more than another documentation tool. We're defining what AI in healthcare actually looks like. We understand nursing workflows at a depth most never reach. We build from real clinical insight and we've created the system that works for caregivers - not against them. Now we need the storyteller who translates product excellence into real life benefit. 💡 YOUR MISSION: TRANSLATE WHAT WE BUILD INTO MARKET MOMENTUM As our Sr. Product Marketing Manager, you sit at the intersection of Product, CS, Sales, and Marketing. Your job: take what we ship and turn it into messaging customers act on, materials Sales close with and momentum the market can feel. You'll own product messaging, narratives and launches across our product portfolio. You'll assure the team knows how to communicate new features. And you'll become the internal expert that Sales, CS, and Product all turn to when they need to know how to talk about what we build. You'll own product messaging, narratives and launches across our product portfolio. You'll assure the team knows how to communicate new features. And you'll become the internal expert that Sales, CS, and Product all turn to when they need to know how to talk about what we build. 🚀 YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE * Shape the narrative. Own positioning and messaging for each of our products. Translate technical depth into stories that resonate with care facility operators, frontline staff, and clinical decision-makers. * Set up our comms backbone. Build (and rebuild) our newsletter and communication infrastructure end-to-end. You've done this before, you know what good looks like and don't need hand-holding. * Make Sales unstoppable. Provide a single source of truth to Sales & CS. Build the decks, battle cards, cheat sheets, and one-pagers that turn complex deals into closed ones and customers into advocates. * Land launches that move the business. Lead cross-functional GTM for new features, from brief to post-launch impact. Define the why, equip the team, and measure what changed in product behavior, not just open rates. * Become the product expert. Per product line, become the internal expert and pull insights back into Product. Run customer feedback loops that actually loop. * Build like an owner. Set up rituals & processes, create accountability, and visibility that don't exist yet. 🤝 YOUR SKILLSET - WHAT YOU BRING TO THE TABLE * Hands-on PMM experience in SaaS: you've translated technical topics into clean, simple stories before, and shipped product launches end-to-end. * Newsletter & comms infrastructure expertise: you've built and scaled this from scratch. You can walk us through what you set up, what worked, what didn't, and what you'd do differently. You know your way around Hubspot. * Communication & collaboration excellence: you build bridges with Product, Support, Customer Success and especially with Sales. * AI-native: you're already fluent in using AI and the tools re-shaping how marketers work. You know how to leverage AI & Automation in your work. * Turn complexity into clarity: you give crisp direction. You spot ambiguity and remove it. You hold yourself and others accountable, and you make progress visible. * Native or bilingual in German and fluent in English. 🎯 WHAT SUCCESS LOOKS LIKE (FIRST 3–6 MONTHS) * Newsletter is rebooted and running on a reliable cadence with measurable engagement * One source of truth for product messaging is live, owned by you, and actively used by Sales and CS * At least one major launch shipped end-to-end with PMM running point, and behavioral metrics in product show it landed * Cross-functional rhythm established with Sales, CS, and Product, they know who to come to and how 🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE * We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people * We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany * Become a co-creator of our success with stock options (ESOP) * Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible, plus free language courses * You decide when you work best, that means flexible working hours and a good hybrid set-up ✨ READY TO SHAPE THE STANDARD? APPLY NOW! 🚀 We're looking forward to your application and can't wait to meet you - no matter who you are or what background you have.