Senior Business Solutions Engineer, BizTech

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. L9 - SENIOR BUSINESS SOLUTIONS ENGINEER, LEGAL TECH Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. THE COMMUNITY YOU WILL JOIN: The Legal Technology team, within the BizTech organization, leads the mission to deliver innovative technology, empowering our legal function to utilize technology productively, driving connection, and scale support. This role sits within BizTech and partners directly with Airbnb's global Legal organization to accelerate the deployment of AI-powered tools, implementation of legal systems & integrations, and workflow automation across the CLO org.  THE DIFFERENCE YOU WILL MAKE: We're looking for a world-class Senior Business Systems Engineer to help redefine how Legal operates. You'll deliver fast, practical solutions using internal tools and agentic AI — owning system and tool changes end-to-end, from design through support. You'll spot what's slowing teams down, champion best practices, and safeguard data integrity across our platforms — all while staying ahead of how AI is reshaping the way we work. This isn't conventional IT or Legal Ops. You'll be embedded directly within our Legal teams, solving real challenges in real time. As a key driver of our Legal Tech strategy, you'll lead the deployment of AI agents, legal application implementations, and automation that scales our global legal infrastructure. If you're energized by fast-paced problem-solving and want to shape the future of legal technology with AI — this is the role for you.   WHAT YOU'LL DO EMBEDDED DEPLOYMENT & ENABLEMENT *     Partner directly with practice group leads, paralegals, and in-house counsel to identify high-value workflow automation and AI integration opportunities. *     Act as the technical DRI for Legal AI tools — from intake through deployment — owning the full lifecycle development within your assigned legal function. *     Build, test, and deploy Legal AI workflows, multi-agent workflows, RAG pipelines, and AI copilots powered by Claude Enterprise. Building MCPs would be add on *     Run discovery workshops and translate business requirements into engineering-ready specifications for internal engineering teams.  GOVERNANCE & STAKEHOLDER MANAGEMENT *     Navigate internal governance processes (PLADIS, Security, Privacy) on behalf of Legal stakeholders — managing intake, review, and approvals. *     Maintain the Legal Tech project portfolio, ensuring initiatives are tracked, prioritized, and communicated effectively to leadership. *     Build trusted relationships with Deputy General Counsels, Legal Ops leads, and cross-functional partners in BizTech, Security, and Engineering. AI ENABLEMENT *     Design and deliver Claude Enterprise training sessions for Legal teams — covering prompting, workflow integration, and responsible AI use. *     Create adoption playbooks, user guides, and enablement materials tailored to Legal personas (lawyers, paralegals, legal ops). *     Track usage metrics and adoption KPIs; report to Legal Technology and CLO leadership on impact.   WHAT WE'RE LOOKING FOR * 8+ years of professional experience in Legal Technology, or Enterprise SaaS implementation — preferably in a tech company or law firm technology function. * Minimum of 2 years of experience demonstrably using AI in workflows and to support customers. * Proven track record of architecting and building AI-powered applications including multi-agent workflows, retrieval systems, and LLM integrations * Proven track record in forward-deployed, embedded, or client-centric technical positions. * Experience researching and implementing custom applications from the Marketplace from research, to design and implementation * Advanced degree (e.g., MS/MBA) in Business, Computer Science, or related fields preferred. * Demonstrated experience designing and implementing custom business solutions and integrations using enterprise platforms. * Skilled at stakeholder engagement and cross-functional collaboration in large global organizations. * Adept at leading complex projects, simplifying technical concepts, and promoting operational excellence. * Excellent written and verbal communication skills, especially in critiquing technical designs and leading workshops, and engaging with senior leadership. * Identifies opportunities for product and process improvements and can lead and implement said improvements, obtaining necessary buy-in from stakeholders and leadership..

Smartsheet

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is hiring a Senior Machine Learning Operations Engineer to architect our machine learning production lifecycle. Your mission is to maintain and deploy ML models to a scalable, reliable, and secure production environment. You will design and maintain the infrastructure, automation, and monitoring systems that ensure our AI products are high-performing and cost-effective. You will report to our Director, Analytics Engineering & Data Governance and work from our Bangalore, India office.  You Will: Model and Pipeline Automation  * Automate the deployment and retraining of ML models, from training through to production inference, by building and managing complete CI/CD/CT (Continuous Training) pipelines, adhering to MLOps best practices.  * Build, fine-tune, or use pre-trained LLMs, deep learning models or traditional machine learning models. * Evaluate and recommend AI or ML solutions for the product using any combination of vendor solutions and/or custom-built models. Governance & Compliance * Implement model versioning, lineage tracking, and auditing to ensure compliance with security and ethical standards. Performance Monitoring * Continuously monitor the health and performance of production machine learning models, proactively identifying and correcting model drift, staleness, and performance degradation.  * Incorporate user feedback for iterative improvements and manage necessary model retraining cycles. Cross-Functional Collaboration * Act as the "glue" between Data Scientists (who build models) and Software Engineers (who consume them). * Partner effectively with software engineers, product managers and business functions to integrate the machine learning solutions across smartsheet. Architecture and Infrastructure Management * Provision and manage scalable cloud infrastructure using Infrastructure as Code (IaC). * Provide architectural guidance and mentorship to a team consisting of ML engineers, data scientists and analytics engineers. * Distill complex ML concepts into easy-to-follow technical documentation. You Have: * 5+ years of experience with creating, deploying and scaling machine learning solutions in a cloud environment (eg. AWS, GCP, Azure) and ability to use tools such as SageMaker, Glue, Lambda, Docker etc. to create ML models and data pipelines.  * 7+ years of programming experience in languages used in AI/ML (eg python, scala etc) * 4+ years of experience in developing deep learning and traditional ML models using common frameworks like pytorch, tensorflow, huggingface, scikit-learn etc. * Strong applied data science skills - ability to recognize data patterns, understand how and when to use various machine learning approaches (eg. supervised/unsupervised learning, deep learning etc.), and evaluate the performance of ML algorithms.  * Proven ability to remain up-to-date with the latest advancements in Generative AI approaches (eg. OpenAI, LangChain, Stable Diffusion APIs). * Experience developing, documenting, and supporting REST APIs * A degree in Computer Science, Engineering, or a related field or equivalent practical experience.   Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.  If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.   #LI-Remote

Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.    Role We are looking for a Senior Staff Software Development Engineer to join our team. This is a Hybrid role based in Bangalore, reporting to the Senior Manager, ZIA Core Engineering in the ZIA Cloud department. You will make ZIA software run in public cloud infrastructure by bringing strong public cloud knowledge, technical expertise in network security, hands-on development experience, and proven leadership capabilities. You will bring your vision and passion to our team of experts who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy through the world's largest cloud security platform. What you’ll do (Role Expectations) * Participate in the design, development, and optimization of firewall/SWG platforms in Cloud Infrastructure * Execute the technical roadmap for firewalls/SWG in Cloud Infrastructure, ensuring alignment with business goals * Work closely with engineering teams to enhance platform support for virtualized environments * Drive professional development and growth initiatives for team members Who You Are (Success Profile) * You thrive in ambiguity and feel comfortable building the path as you walk it, seeing dynamic environments not as a hindrance but as raw material to build something meaningful. * You act like an owner, letting your passion fuel a bias for action while navigating seamlessly between high-level strategy and hands-on execution. * You are a tenacious problem-solver who seeks out challenges, knowing that finding solutions to the hardest problems delivers the biggest impact. * You are a high-trust collaborator who is ambitious for the team, embracing our challenge culture by giving and receiving ongoing feedback with clarity, candor, and respect. * You are a learner with a true growth mindset, actively seeking feedback to continuously develop yourself, become a stronger teammate, and work with purpose. What We’re Looking for (Minimum Qualifications) * Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain * 8+ years of experience in designing and implementing networking security software and public cloud infrastructure * Direct experience working on C programming and firewall or SWG technology * Strong understanding of TLS, OpenSSL, PQC, Hybrid KEM, QUIC, and Crypto accelerators * Experience in designing how NGFW/SWG solutions integrate with or extend native public cloud services, including Firewall/IPS, FreeBSD, and OpenSSL * Technical knowledge in BSD/Linux operating systems and their application in platform development What Will Make You Stand Out (Preferred Qualifications) * Mastery of network security fundamentals including TCP/IP, DNS, HTTP(S), TLS 1.2/1.3, VPN technologies, NAT, and load balancing * Proven experience with virtualization technologies #LI-RG #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.