Senior Lead, Cloud Billing Operations

Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. WHAT IS THE ROLE Ready to take full ownership of indirect tax compliance across six of Asia-Pacific's most complex and varied tax regimes? Elastic's Finance team is expanding its indirect tax coverage in the APAC region. We are looking for a Senior Indirect Taxes Analyst. This person will manage compliance in Australia, China, India, Japan, Korea, and Singapore. You will prepare tax returns. You will also perform reconciliations and defend audits. Additionally, you will work on improving processes. WHAT YOU WILL BE DOING * Extract and prepare transaction data from NetSuite. This data helps create indirect tax returns for all six APAC jurisdictions. These jurisdictions are: BAS lodgements for Australia, VAT returns for China, GSTR filings for India, Consumption Tax returns for Japan, VAT returns for Korea, and GST returns for Singapore. * Drive timely, accurate submissions in coordination with our third-party tax vendor, acting as the senior internal point of contact for data, technical queries, and issue resolution across the APAC portfolio. * Build and maintain submission packages. This includes schedules. It also includes reconciliations and documentation for sign-off. Make sure these documents meet local filing requirements and internal audit standards in all areas. * Forecast indirect tax cash requirements across the APAC portfolio in coordination with Treasury, ensuring funding is in place ahead of each jurisdiction's payment deadline. * Execute monthly and quarterly reconciliations between indirect tax returns and the general ledger across all APAC entities, investigating and resolving discrepancies with finance and AP/AR teams. * Post indirect tax journal entries — accruals, reversals, and adjustments — with complete documentation that holds up under SOX and external audit review. * Maintain audit-ready records across all APAC filings, ensuring every number is traceable back to source for any regulatory examiner. * Initiate indirect tax payments on schedule across all jurisdictions, allocate them accurately, and track confirmations to close out each filing cycle. * Own tax process documentation for the APAC portfolio, keeping it current with regulatory changes and driving improvements that reduce manual effort and compliance risk. * Lead responses to indirect tax audits and authority inquiries across APAC jurisdictions, coordinating data pulls and managing external advisors through to resolution. * Identify and escalate emerging compliance risks or regulatory changes — particularly around China e-invoicing reform, Japan's qualified invoice system, and India GST updates — ahead of filing deadlines. WHAT YOU BRING * 3–5 years of indirect tax compliance experience with direct ownership of filings across one or more APAC jurisdictions. * Solid working knowledge of APAC indirect tax regimes — particularly GST (Australia, India, Singapore), Japan Consumption Tax, China VAT, or Korean VAT — and a proven ability to apply rules accurately under time pressure. * Advanced Excel skills and experience transforming large ERP data extracts into clean, filing-ready datasets. * Hands-on experience with NetSuite or a comparable ERP system. * Clear written and verbal English communication skills for a global, remote-first finance team spanning multiple time zones. * Proven ability to deliver accurate, timely work across multiple jurisdictions and filing cycles with minimal supervision. * Sharp analytical instincts and the ability to spot data anomalies or compliance gaps before they reach the filing stage. BONUS POINTS * Experience across multiple APAC jurisdictions, particularly India or Japan's qualified invoice system. * Exposure to indirect tax technology, e-invoicing platforms, or ERP automation in an APAC context. * Background in a multinational technology or SaaS company. * Familiarity with indirect tax regimes outside APAC, such as EMEA VAT or LATAM indirect taxes.   #LI-DS1 ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. WHAT IS THE ROLE We are looking for a dynamic Revenue Manager who is eager to collaborate and support significant growth at a global, publicly traded software company! Based in India, this position will report directly to the Senior Revenue Manager. Are you well versed in revenue accounting? Does being a critical member of a cross-functional team that is continuously problem solving sound exhilarating and ambitious? Do you want to be a key contributor in a fast-paced, rapidly growing technology company? If so, we would love to hear from you!  WHAT YOU WILL BE DOING * Assisting with revenue contract review under ASC 606 guidance. Determining appropriate Revenue recognition for signed contracts. * Supporting cross-functional partners (Sales, Order Ops, CBO, FP&A, Platform Billing, etc.) by resolving SFDC cases. * Drafting or reviewing revenue memos. * Contributing to the Revenue close process with a dedicated focus on cloud revenue accounting.  * Leading and reviewing UAT testing to drive system and process improvements. * Performing or reviewing revenue reconciliations, analysis and managing complex large datasets. * Coordinating and managing auditing requests, including addressing auditor inquiries.  * Developing and delivering internal training to enhance organizational revenue knowledge sharing.  * Finding opportunities to improve existing processes and controls and minimize risk. * Completing ad hoc projects and supporting a variety of critical initiatives. WHAT YOU BRING * 8+ years of overall experience in revenue with an understanding of ASC 606, including software and SaaS related principles. * Big 4 and/or publicly traded technology company experience (preferred). * RevPro, NetSuite and Salesforce experience preferred * Google Workspace applications including Google BigQuery, Gemini, Gmail, Google-Sheets, Google-Docs, and NoteBookLM preferred * Sigma or comparable Front End BI Tool experience desired. * Claude or comparable AI tool experience desired. * Comfortability working independently in a distributed, dynamic, fast-paced environment. * Outstanding communication (written and verbal) and social skills. * Strong project management skills, including the capacity to balance multiple competing priorities. * A talent for simplifying and summarizing sophisticated information. * Composure in evolving and ambitious circumstances. * Excellent analytical and problem-solving skills. * A positive and proactive demeanor. * A strong desire for learning, growth and development. * A strong commitment to deadlines and being detail oriented.  * An excellent team player and a fast learner.   #LI-DS1   ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Peloton

ABOUT THE ROLE  The Senior Service Design Analyst is an individual contributor responsible for designing and continuously improving end-to-end member experiences across Global Member Support operations. Acting as the strategic bridge between front-line contact center operations and cross-functional product, technology, and business teams, this role fosters measurable improvements in Member Satisfaction (MSAT), contact deflection, and operational efficiency through collaborative journey design, AI-augmented tooling, and thoughtful process governance.   A key aspect of this role is strategic flexibility in scope. Given the expanding nature of Peloton's business and the interconnected nature of Member Support, the Service Design Analyst is expected to apply a consistent core skillset while flexing across different operational areas including Account & Membership, Billing, Retention, Technical Support, and emerging support functions as business priorities and seasonal demands evolve. This requires comfort with ambiguity, strong cross-functional fluency, and the ability to rapidly establish credibility across different operational domains.   YOUR DAILY IMPACT AT PELOTON   MEMBER EXPERIENCE & PROCESS DESIGN * Own and continuously evolve end-to-end customer journey maps for all Account and Membership contact drivers, identifying friction points, failure modes, and improvement opportunities. * Design, implement, and optimize contact center workflows and escalation paths that deliver consistent, high-quality member experiences across all support channels (voice, chat, email, digital self-service). * Apply service design principles and human-centered design methodologies to re-engineer support processes, reducing agent handle time and increasing first-contact resolution rates. * Partner with Product and Technology teams to translate member pain points into platform improvements, self-service enhancements, and AI-powered deflection strategies. * Develop and maintain process documentation, standard operating procedures (SOPs), and knowledge base content to ensure Member Support Associates (MSAs) can deliver accurate, efficient resolutions.   CONTACT CENTER OPERATIONS & PERFORMANCE * Support performance excellence across assigned contact reasons, tracking and managing KPIs including MSAT, Contacts per Case (CPC), Average Handle Time (AHT), and Resolution Time. * Shadow agents and conduct regular qualitative/quantitative data analysis to optimize processes for BPO partners and validate the impact of design changes. * Analyze performance trends across assigned contact drivers, identify root causes of detractors, and develop strategic remediation roadmaps that enable operations teams to execute improvements. * Lead issue management and escalation for high-impact contact driver disruptions, coordinating cross-functional response and member-facing communications. AI LITERACY, INNOVATION & TECHNOLOGY ENABLEMENT * Support the integration of AI and automation tools (e.g., intelligent triage, predictive routing, generative self-service) into support workflows to enhance efficiency and member experience. * Evaluate, pilot, and scale AI-powered solutions in partnership with technology and vendor teams; establish measurement frameworks to quantify productivity and quality impact. * Maintain fluency in emerging AI capabilities relevant to contact center operations, including LLM-based knowledge retrieval, sentiment analysis, and real-time agent guidance. CROSS-FUNCTIONAL COLLABORATION & PROGRAM MANAGEMENT * Act as the Member Support liaison for cross-functional programs, ensuring seamless readiness for new product launches, market expansions, and policy changes. * Develop comprehensive contact strategies that optimize channel efficiency, implement deflection and self-service initiatives, and ensure seamless omnichannel support delivery. * Build and maintain strong stakeholder relationships across Product, Engineering, Legal, Finance, and Marketing to align support design with broader business objectives. * Prepare and present data-driven business cases to leadership, securing investment for process improvement and technology initiatives.   YOU BRING TO PELOTON * 4+ years of progressive experience in Service Design, Customer Experience Design, process improvement, or contact center operations, with a strong foundation in designing end-to-end member journeys and optimizing support workflows. * Hands-on experience working within contact center environments (agent, supervisor, or operations background preferred) you understand the rhythm of a contact center floor, the constraints agents face, and how to design solutions that actually work operationally. * Demonstrated expertise in customer journey mapping, service blueprinting, and human-centered design methodologies, with a portfolio of process improvements you've designed and seen through to operational impact. * A proven track record of delivering measurable wins: improved MSAT, reduced Average Handle Time (AHT), increased first-contact resolution, or optimized cost structures. * Strong analytical skills—you synthesize qualitative data (member feedback, agent shadowing, qualitative research) and quantitative data (performance metrics, contact trends) into actionable insights and compelling business cases. * Practical, hands-on experience with Salesforce Service Cloud or equivalent enterprise CRM/contact center platforms—you've configured workflows, understood data models, and collaborated with technical teams. * Strong project management skills guiding complex, cross-functional initiatives from design through operational execution. * Clear written and verbal communication skills; comfortable presenting insights to leadership and translating design concepts to diverse stakeholders (agents, operations teams, product leaders). PREFERRED * Background in subscription-based, e-commerce, or fitness/wellness consumer brands (or similar recurring-revenue business models). * Formal training or certification in Service Design, CX Design, or Human-Centered Design (IDEO, ACSI, Nielsen Norman, or similar). * Hands-on familiarity with Amazon Connect or similar cloud contact center platforms. * Self-serve fluency with BI/analytics tools (Tableau, Looker, Power BI) for performance dashboards and trend analysis. * Foundational experience with risk management, standards, and policies formulation. * Exposure to AI/automation in contact center contexts (intelligent routing, chatbots, knowledge retrieval systems). The base salary range represents the low and high end of the anticipated salary range for this position based at our Plano office. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: * Medical, dental and vision insurance  * Generous paid time off policy * Short-term and long-term disability * Access to mental health services * 401k, tuition reimbursement and student loan paydown plans * Employee Stock Purchase Plan * Fertility and adoption support and up to 18 weeks of paid parental leave  * Child care and family care discounts * Free access to Peloton Digital App and apparel and product discounts * Commuter benefits and Citi Bike Discount * Pet insurance and so much more! Base Salary Range $85,050—$100,600 USD   ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.  Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.  If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.