
Peloton · Plano
ABOUT THE ROLE The Senior Service Design Analyst is an individual contributor responsible for designing and continuously improving end-to-end member experienc...
The Senior Service Design Analyst is an individual contributor responsible for designing and continuously improving end-to-end
member experiences across Global Member Support operations. Acting as the strategic bridge between front-line contact center
operations and cross-functional product, technology, and business teams, this role fosters measurable improvements in Member
Satisfaction (MSAT), contact deflection, and operational efficiency through collaborative journey design, AI-augmented tooling,
and thoughtful process governance.
A key aspect of this role is strategic flexibility in scope. Given the expanding nature of Peloton's business and the
interconnected nature of Member Support, the Service Design Analyst is expected to apply a consistent core skillset while flexing
across different operational areas including Account & Membership, Billing, Retention, Technical Support, and emerging support
functions as business priorities and seasonal demands evolve. This requires comfort with ambiguity, strong cross-functional
fluency, and the ability to rapidly establish credibility across different operational domains.
friction points, failure modes, and improvement opportunities.
experiences across all support channels (voice, chat, email, digital self-service).
time and increasing first-contact resolution rates.
enhancements, and AI-powered deflection strategies.
Support Associates (MSAs) can deliver accurate, efficient resolutions.
(CPC), Average Handle Time (AHT), and Resolution Time.
the impact of design changes.
remediation roadmaps that enable operations teams to execute improvements.
member-facing communications.
support workflows to enhance efficiency and member experience.
frameworks to quantify productivity and quality impact.
sentiment analysis, and real-time agent guidance.
expansions, and policy changes.
and ensure seamless omnichannel support delivery.
design with broader business objectives.
initiatives.
operations, with a strong foundation in designing end-to-end member journeys and optimizing support workflows.
understand the rhythm of a contact center floor, the constraints agents face, and how to design solutions that actually work
operationally.
portfolio of process improvements you've designed and seen through to operational impact.
resolution, or optimized cost structures.
quantitative data (performance metrics, contact trends) into actionable insights and compelling business cases.
configured workflows, understood data models, and collaborated with technical teams.
diverse stakeholders (agents, operations teams, product leaders).
models).
similar).
The base salary range represents the low and high end of the anticipated salary range for this position based at our Plano office.
The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and
business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total
rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific
health and welfare benefits.
As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To
achieve this goal, we offer robust and comprehensive benefits including:
Base Salary Range
Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining
workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym,
Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New
York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit
www.onepeloton.com.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices
laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members,
applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without
discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military
or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or
citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence,
sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable
law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring,
compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any
accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com.
At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our
members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a
fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In
considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI
system. We also want to directly assess your communication skills without the use of an AI tool.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County
Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring
Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the
Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or
training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process.
All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or
hiring managers will be from an @onepeloton.com email address.
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf
of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the
correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or
any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
JOIN OUR TEAM As a Senior Demand Analyst at Westwing, you will own and continuously improve our statistical baseline forecast, ensuring a reliable and scalable foundation for demand planning across the entire portfolio. You will monitor forecast performance, analyse forecast changes, and identify opportunities to improve accuracy through enhancements to forecasting models, data, and system parameters. In close collaboration with our forecasting software provider, you will optimise statistical forecasting models, challenge existing forecasting logic, and drive sustainable improvements in baseline forecast quality. As the central expert for statistical forecasting and baseline generation, you will play a key role in advancing Westwing’s forecasting capabilities and establishing best practices for forecast model governance and continuous improvement. This position is permanent and based in Munich. WHAT YOU'LL DO * Develop the statistical baseline forecast and validate it from various sources * Interact with Commercial teams to understand and interpret the historical impact of market trends and demand drivers in order to scrub the history in preparation for a statistical baseline refresh * Monitor and optimise forecast accuracy KPIs (MAPE, Bias, Rolling Forecast Error), conducting root cause analysis and implementing structural improvements * Share the statistical forecast and/or the forecast range, forecast updates and underlying assumptions to the consensus demand planners * Understand and implement artificial intelligence (AI) and machine learning (ML) programs that can help optimize a lean, agile, and data-driven approach. * Mentor and develop demand planning team members, building expertise in advanced forecasting techniques YOU COME WITH * A degree in business analytics, statistics, mathematics, economics, industrial engineering, or a related field * 6+ years of experience in demand planning or supply chain analytics, managing complex, multi-SKU portfolios across regions * Advanced knowledge of statistical and machine learning forecasting methods (e.g., multivariate regression, time-series modelling), with a strong command of metrics like MAPE and forecast bias * Strong analytical and quantitative skills with a solid understanding of statistical methods and forecasting principles and experience working with large datasets and translating data into actionable insights. * Proficiency in data analysis and visualization tools such as Excel, Google Sheets, Tableau, SQL, Python, or similar analytical software. * Strong problem-solving skills combined with a structured and detail-oriented working style; fluent in English (additional languages is a plus) WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: * A high-performance culture built on trust, feedback and collaboration * An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone * A flexible hybrid setup with 3 office days per week - because strong connections and quick collaboration make great ideas happen * Work-from-anywhere opportunities for up to 4 weeks per year - as fresh perspectives spark bold ideas * 30 days of paid holiday to rest, recharge, and come back ready to create * A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect * Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers * Wellbeing support through mental health resources, sports memberships, and preventive care * Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet * Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl * One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower * Team rituals that celebrate results and togetherness - from Movie Nights and Oktoberfest to Summer & Winter Parties ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity. DEPARTMENT Operations & Logistics
THE CHALLENGE EMPN produces policy analysis and proposals to influence decisions in Brussels, Frankfurt, and national capitals — but rigorous work only matters if it reaches the right people at the right time. We are building a deliberately small, senior, and AI-leveraged team, and we are looking for the person who will own the entire bridge between our research and its audience. As Digital & Communications Manager, you will run EMPN’s outreach machine end-to-end: our website, our CRM and campaigns, our publications’ distribution, and the AI-assisted workflows that hold it all together. You will not decide what EMPN says — our senior analysts own that judgement. You own how it lands, and with whom. This is a role for someone who treats communications as a system to be built and compounded, not a series of one-off tasks, and who uses AI as a native part of how they work, not an occasional shortcut. YOUR ROLE You will report to the Managing Director and work closely with our senior analysts and with Lucas, who leads our technical and AI infrastructure. You will be a solo owner of the function, with the budget to commission specialist service providers (design, video, translation, development) and the possibility of an intern as the team grows. Key responsibilities include: * Website. Own EMPN's website pipeline: publishing papers, people, and events, building launch pages, and keeping the site fast, clean, and current. * Digital marketing. Own our CRM (HubSpot): build and segment our audience, design and run campaigns to push our publications and events, grow our newsletter and reach deliberately, and track what works. * Communications. Turn our analysts' work into reach across every channel: newsletters, LinkedIn, X, the website, and press releases. Coordinate the relaunch and translation of relevant publications from our national partners for a European audience. * Press. Manage the mechanics of our media presence: maintain our journalist contacts, distribute press releases when we react to a policy event or publish a new paper, and support analysts and colleagues in placing their work. * AI & tools. Work with our AI-automation expert to connect EMPN's AI infrastructure to the outreach stack — CRM, website, and production workflows — and use it to do the work of a full communications team on your own. YOUR PROFILE This is what you need to bring: * You have 3+ years of experience. * You are AI-native in how you work. You do not use AI occasionally — it is built into your method. You draft, automate, and scale with it instinctively, and you are quick to wire new tools into your workflow. This is the single most important thing we are looking for. * You know digital marketing and CRM. You have hands-on experience with a CRM (ideally HubSpot) and understand the difference between sending emails and running a growth funnel: segmentation, campaigns, launch sequences, and analytics. * You can manage a website. You are comfortable owning a website end-to-end (WordPress) — publishing, formatting, building simple pages, and keeping it healthy without needing a developer for everyday work. * You write clean, sharp copy. You produce clear, punchy text across formats — newsletters, LinkedIn, web, press releases — in excellent English. * You orchestrate rather than do everything yourself. You know when to use a service provider, an AI tool, or an intern, and you manage them to a result. You take full ownership of the function and do not wait to be managed on every detail. * You bring strong organisational skills and a solutions-focused mindset. Flexible and constructive, with strong attention to detail, a process-oriented outlook, and a real interest in building something. * You speak fluent English; French and/or other European languages are a strong asset. What would make you stand out: We would be glad to find a solid operator who runs the function reliably. We would be delighted to find someone exceptional. If the following describes you, tell us — it will change the conversation, including on compensation: * You have built automation pipelines that connect tools (CRM, website, AI) so that one action triggers many, and a small team performs like a large one. * You have grown an audience, a newsletter, or a digital presence from a standing start, and can show what you did and what it produced. * You can configure and connect AI tools and workflows largely on your own, working with a technical lead rather than depending on one. * You have worked in or close to a think tank, an EU institution, a quality media outlet, or a fast-moving digital or startup environment, and understand how ideas travel in the Brussels ecosystem. WHY US? This is what we offer: * Contract: A permanent contract under Belgian law. 100%, or part-time negotiable. * Meaningful work: A chance to build and own the entire communications and digital function of a fast-growing European policy network from the ground up — and to define how a small, AI-leveraged team makes itself heard. * A growth opportunity: As EMPN's Brussels headquarters expands, this role will offer increasing scope and the potential to build a small team beneath you. You will have access to personal and professional development opportunities and the chance to shape your role. It is an environment where your ideas can flourish, allowing you to grow into the best version of yourself. * Resources to deliver: A real budget for specialist service providers — design, video, translation, development — and the tools you need, so you can orchestrate rather than do everything by hand. * Competitive salary: €55,000–€80,000 annual gross, depending on experience and skills, plus a benefits package. The upper end of the band reflects demonstrated, exceptional ability across the areas above. * Flexible work environment: Primarily based in Brussels with options for remote work. * Inspiring colleagues: Last but not least, you will join a fantastic team at our Brussels headquarters and our parent organisation, Dezernat Zukunft, in Berlin, and work alongside inspiring partners across Europe's capitals — Paris, The Hague, Rome, Helsinki, Stockholm, and Vienna. Expect meaningful work, exciting challenges, and plenty of fun along the way.
About Kambi Kambi Group plc is a leading B2B provider of premium sports betting services to licensed gaming operators. Our services provide an end-to-end solution for operators wanting to launch a standalone Sportsbook or bolster their existing offering with an innovative sports betting product. From front-end user interface to customer intelligence, risk management and odds compiling, all built on our in-house developed software, we strive to deliver the ultimate service and solution to our partners. Our vision is to create the world’s leading sports betting experiences, together with our partners. Purpose Be part of a highly skilled, self-organized engineering team building scalable data and machine-learning infrastructure in the cloud. You’ll help design and evolve event-driven data pipelines and model-serving capabilities that power high-value decision-making across the business, working closely with key stakeholders and quantitative analysts to turn complex data into actionable insights and deliver Player and Risk Management products. Key Responsibilities Collaborate with engineers and analysts to design, implement, and maintain cloud-native data and ML services. Build and optimize streaming and batch data workflows with Kafka, dbt/SQL, and related technologies. Develop robust backend components and services in Java/Spring Boot and contribute to model-serving capabilities in Python where appropriate. Contribute to architectural discussions and propose practical solutions in a fast-moving, exploratory environment. Champion best practices in testing, monitoring, and observability to keep data products reliable and secure. Desired Skills & Experience (You don’t need to tick every box, strong skills in several areas plus willingness to learn are what matter most.) Java/Spring Boot expertise (core requirement). Proficiency in Python for data and ML workflows. Hands-on experience with cloud platforms (AWS, GCP, or similar) and modern CI/CD pipelines (e.g., Jenkins, Argo CD). Familiarity with Kafka and dbt/SQL for streaming and transformations. Experience with Spark or similar distributed processing frameworks is a plus. Personal Qualities (Critical for Success) Driven & Self-Motivated – thrives when goals evolve and problems are ambiguous. Communicative & Collaborative – shares ideas openly and builds trust across disciplines. Curious & Adaptive – eager to explore new tools and approaches. Humble & Team-Oriented– values collective achievement in a highly self-organized team. Interested in learning more? Please submit your CV and a cover letter — we’d love to hear from you! #wearekambi Kambi's ongoing commitment to Diversity and Inclusion in the workplace If you require any reasonable adjustment during the recruitment process, please notify your recruiter, who will assist you however they can. Diversity and inclusion is at the heart of who we are and who we aim to be. While we are proud of the positive and inclusive company culture we have created, we know we can do so much more. Kambi constantly evolves its Diversity and Inclusion strategy to ensure it becomes an even more inclusive and positive place to work, with the core management team reaffirming its commitment to delivering on employee feedback. Creating an inclusive environment We believe Kambi's greatest strength is the collective talent of our employees. Kambi is committed to ensuring we create an inclusive work environment where everyone can feel valued, thrive and achieve their potential, regardless of who they are or what their background is. We know that it is only by having a balance of different voices, values and opinions that Kambi is able to be the market leader it is today. #wearekambi