(GSD) Global Technical Helpdesk Engineer (Bangkok-based)

[GSD] People Technology Manager - Workday Implementation Team (Bangkok based, relocation provided )

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team:    The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.  Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.  The Opportunity  Agoda is looking for a People Technology Manager (Implementation Team) to lead our Workday Functional Team and play a pivotal role in transforming how technology supports our global People operations.  Working across platforms such as Workday, Zendesk, and Greenhouse, you will lead the implementation of new Workday modules, revamp existing capabilities, and drive continuous improvements across Agoda’s HR technology ecosystem.  You will be a key driver of Agoda’s HR Tech Transformation journey, helping implement solutions such as Workday Journeys and contributing to the organization’s Workday AI agent roadmap. You will also evaluate current module design, identify enhancement opportunities, and present strategic recommendations to senior leaders within the People team.  In addition, this role offers the opportunity to work closely with Agoda’s Technology teams to explore and build hybrid solutions for emerging HR Tech use cases.  In This Role, You'll Get To  * Develop the technical roadmap and implementation plan for Agoda’s HR Tech transformation journey, in partnership with the People Tech PMO Manager.  * Assess current functional configurations and identify continuous improvement opportunities to reduce technical debt, while shaping governance for application management, change requests, and project implementation best practices in partnership with the People Tech Operational Excellence Manager.  * Lead a team of experienced SMEs in implementing, enhancing, and revamping Workday modules across Agoda.  * Strengthen team capability, technical portfolio, and organizational resiliency through talent development and capability building.  * Define and drive OKRs aligned to the HR Tech transformation journey together with People Tech Leadership  * Partner closely with key leaders across Agoda to align HR technology initiatives with business priorities.    What You'll Need to Succeed  * Minimum 5 years of experience leading cross-functional teams, preferably in a Workday environment  * Proven experience driving HR digital transformation across platforms such as Workday, Zendesk, ServiceNow, and Greenhouse, including end-to-end implementation delivery  * Strong understanding of Scrum ceremonies and experience operating effectively in an Agile environment  * Good knowledge of the Workday SKU landscape, including Journeys, Recruiting, Position Management, AI Agents, and Adaptive Planning  * Solid understanding of the hire-to-retire lifecycle, with the ability to translate business requirements into an HR transformation roadmap  * Comfortable working in ambiguous environments, with a proactive approach to identifying and resolving edge cases, dependencies, and potential risks  * Strong team player with a high sense of ownership, able to contribute subject-matter expertise while collaborating to solve complex challenges  * Demonstrated ability to drive continuous improvement initiatives that simplify processes, enhance scalability, and reduce operational complexity  * Strong project and stakeholder management capabilities, with experience partnering effectively across cross-functional teams  * Ability to use data and analytics to generate insights and support informed decision-making  * Fluent in written and spoken English  It's Great If You Have  * Workday Techno-functional skills  #telaviv #jerusalem #LI-SK1 #IT #ENG #4 #LI-PS4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador  #IT #4 #5 #LI-Hybrid         PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

(GSD) People Tech Functional Support Specialist (Bangkok-based, relocation provided)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team:    The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.  Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.  The Opportunity: Agoda is looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for maintaining day-to-day system operations, troubleshooting issues, supporting business process improvements, managing configuration updates, and partnering with stakeholders across HR, Payroll, Finance, IT, and external vendors to ensure Workday continues to meet business needs.  The ideal candidate has experience in post-production Workday support, understands how to translate business requirements into scalable solutions, and is comfortable balancing operational stability with continuous improvement.  In This Role, You'll Get To : Production Support & Issue Resolution  * Provide day-to-day support for the Workday platform in a post-go-live environment. * Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures.  * Monitor inbound tickets, production defects, integration errors, and end-user queries, ensuring timely resolution.  * Triage issues and escalate to the appropriate internal teams or external partners when needed.  * Support root cause analysis and recommend preventive solutions to reduce recurring issues.    Configuration & System Maintenance  * Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements.  * Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations.  * Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates.  * Ensure changes are designed and deployed in alignment with governance and change control processes.    Business Process Optimization  * Partner with stakeholders to identify opportunities to streamline and improve Workday-enabled processes.  * Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality.  * Translate business requirements into functional designs and system changes.  * Support continuous improvement initiatives following implementation stabilization.    Stakeholder Partnership  * Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday-related needs.  * Gather and clarify requirements for enhancements, fixes, and process changes.  * Communicate system capabilities, constraints, risks, and recommended solutions clearly to both technical and non-technical audiences.  * Provide guidance to end users and stakeholders on Workday functionality and best practices.    Testing & Release Management  * Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes.  * Support Workday semiannual release reviews, impact assessments, and feature evaluations.  * Maintain test scripts and ensure critical business processes are validated before deployment.  * Partner with teams to ensure smooth production deployment and post-release support.    Reporting, Data, and Compliance  * Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities.  * Support the development and maintenance of Workday reports, dashboards, and data extracts.  * Ensure compliance with internal controls, audit requirements, and data governance standards.  * Help monitor security access and support periodic access reviews as needed.    Documentation & Knowledge Management  * Maintain functional documentation, configuration logs, SOPs, and knowledge articles.  * Document business processes, issue resolutions, and change impacts clearly and accurately.  * Contribute to training materials and support user enablement where required.    What You'll Need to Succeed: * Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field.  * Experience supporting Workday in a post-go-live or production environment.  * Hands-on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security.  * Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model.  * Experience gathering requirements, troubleshooting issues, and supporting system enhancements.  * Strong analytical and problem-solving skills.  * Excellent communication and stakeholder management skills.    It's Great If You Have: * Experience supporting in both functional and technical workstreams in Workday  * Experience in Workday implementation, stabilization, or optimization projects.  * Familiarity with EIBs, integrations, report writing, calculated fields, or security configuration.  * Experience supporting Workday releases and regression testing.  * Knowledge of HR, Payroll, or Finance operational processes.  * Workday certification(s) in relevant functional areas.  * Experience working in a global or multi-country environment.    #telaviv #jerusalem #LI-SK1 #IT #ENG #4 #LI-PS4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador  #IT #4 #5 #LI-Hybrid         PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

(GSD) Senior/Staff Endpoint Systems Engineer (L3) – Bangkok Based

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About Agoda  Agoda is Asia’s leading and fastest growing online hotel reservation platform. Our success is driven by worldclass technology, a highly resilient IT infrastructure, and exceptional engineering talent. Information Technology is a core capability at Agoda, and an IT career here offers outstanding growth opportunities in a fastmoving, multicultural environment representing more than 74 nationalities.  This role operates in a high impact, fast paced engineering environment, where innovation and deep technical expertise are essential. We continuously improve end-user experience through automation, proactive monitoring, and scalable enterprise solutions—while never forgetting to enjoy the journey.    We are looking for an experienced Senior/Staff Endpoint Systems Engineer to join our Bangkok-based team. This role serves as the final technical escalation point for complex, high-impact issues across endpoints and infrastructure.  You will own the most challenging problems - driving deep into the root cause, working across teams and vendors to implement fixes and solutions.    Key Responsibilities  3rd Level (L3) Escalation & Advanced Troubleshooting  * Act as the highest escalation point for unresolved 1st- and 2nd-level support cases.  * Perform deep technical troubleshooting of complex OS and hardware issues, including:   * Windows BSODs and driver issues.  * Hardware level failures (audio, camera, networking, storage, thermal/throttling)  * Root cause analysis and ensure findings result in long-term fixes, standards, or automation.  * Work directly with vendors and internal engineering teams to resolve product level defects or systemic issues.  * Own critical incidents from identification through resolution and post incident review.  Enterprise Endpoint Engineering & Management  * Manage and troubleshoot devices using enterprise tooling (Intune, Configuration Manager, KACE, JAMF, Altiris).  * Design and maintain robust deployment, patching, compliance, and security baselines.  * Enforce stability and performance standards across Windows fleets.  Monitoring, Reliability & Proactive Engineering  * Monitor endpoint health and performance using custom monitoring platforms.  * Proactively identify trends, performance degradation, and systemic risks before user impact.  * Design, enhance, and maintain desktop monitoring systems using:   * Grafana  * Telegraf  * Open Telemetry (OTEL) Collector  Automation, Tooling & Continuous Improvement  * Develop automation and remediation solutions using PowerShell, Python, Bash, or similar.  * Reduce manual effort by building self-healing and auto remediation mechanisms.  * Improve support for workflows, escalation quality, diagnostics, and documentation.  Technical Ownership  * Mentor and coach 1st- and 2nd-level teams, raising overall technical maturity.  * Provide guidance during outages or high severity incidents.  * Take full ownership; you drive problems to resolution, not handoffs.    What You’ll Need to Succeed  Required * Bachelor's degree in computer science, Engineering, or equivalent experience.  * 5+ years of hands-on experience supporting and engineering desktop and endpoint infrastructure.  * Proven experience operating as a 3rd level escalation engineer.  * Strong expertise in:   * Windows internals in corporate environments  * Advanced OS troubleshooting (BSODs, drivers, updates, performance issues)  * Enterprise Endpoint Management platforms (ie.Intune, ConfigMgr, KACE, Altiris)  * Excellent analytical, communication, and stakeholder management skills.  * Strong sense of ownership, accountability, and customer focus.    Nice to Have  * Microsoft 365 Certified: Endpoint Administrator Associate (MD102)  * Experience querying and analyzing data using SQL, PromQL, LogQL  * Advanced scripting skills (PowerShell preferred; Python/Bash a plus)  * Experience building or enhancing endpoint reliability or telemetry platforms    Why Join Us?  * Work on global-scale endpoint environments with real impact.  * Operate as a true L3 engineering authority, not a ticket resolver.  * Influence tooling, standards, automation, and architectural decisions.  * Collaborate with worldclass engineers in a diverse, international environment.    #telaviv #jerusalem #LI-SK1 #IT #ENG #4 #LI-PS4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador  #IT #4 #5 #LI-Hybrid         PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.