Senior Software Engineer (Ruby/RoR, Low-Code Apps)

WHO WE ARE 🌍 We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth. With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide. WHO WE'RE LOOKING FOR 🌟 We’re looking for a Senior Site Reliability Engineer who thrives at the crossroads of classic Linux and AWS infrastructure and modern Site Reliability Engineering. This is a high-impact, hybrid role designed for someone who can manage cloud resources, harden Kubernetes clusters, and shape a more reliable and developer-friendly platform. We need you not just to maintain but to rethink and evolve our infrastructure, balancing hands-on operations with strategic improvements that future-proof our growing AI product landscape. You’ll take over key responsibilities from our current Infra Lead who is transitioning to a software-focused role, giving you immediate ownership and space to shine. WHY THE ROLE IS SPECIAL 💡 You won’t be a cog in a massive SRE org. You’ll be the bridge between Infrastructure and Engineering, shaping how we scale Kubernetes, how we approach platform reliability, and how developers ship fast without fear. You’ll get autonomy, ownership, and a smart, humble team excited to learn with you. WHAT YOU’LL DO 🤖 * Maintain and harden AWS infrastructure (EC2, ALB/NLB, WAF, IAM, CloudWatch) * Operate and evolve our EKS clusters powering Python-based AI services * Migrate existing services to Kubernetes using Terraform and Helm * Codify infrastructure with Terraform and manage host-level automation via Ansible * Build and improve CI/CD pipelines with GitHub Actions * Own observability efforts: Prometheus, Grafana, alerting, and on-call readiness * Support OS-level patching, certs, WAF rules, and general infra hygiene * Partner with engineers to guide best practices and drive platform reliability * Create clean, maintainable infrastructure documentation and playbooks * Occasionally support rare off-hours incidents (don’t worry, really rare) TO SHINE IN THIS ROLE 💥 * 5+ years of experience managing Linux in production (Ubuntu, Amazon Linux) * Strong experience with Kubernetes (ideally EKS), Helm, and Terraform * Comfort with running and debugging Python workloads in containers * Solid understanding of networking, IAM, and cloud security best practices * Hands-on Nginx experience (Ingress and reverse proxy setups) * Excellent communication skills; you can explain complex infra to devs clearly NICE TO HAVE SKILLS 🛠️ * Strong Ansible skills beyond the basics * PostgreSQL or Amazon RDS tuning and operations experience * Deep understanding of observability tools (Prometheus, Grafana, Loki, etc.) * Familiarity with PHP production environments * Experience with TDD, CI/CD best practices, and agile development * Any previous SRE-like exposure such as building resilience, automation, or incident tooling WHAT WE OFFER 🤗 We care deeply about your growth, well-being, and comfort: * 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family. * 💙 Comprehensive health insurance for both you and your family. * 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow. * 🫶 Flexible benefits package to tailor perks that matters most for you. * 🪴 Hybrid work and generous leave options to prioritize your work-life balance. * 🍽️ In-office perks, including free meals and snacks. * 🤝 Company-funded sport activities, annual offsites and team-building events.   Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success. With my application, I accept the Manychat Privacy Policy [https://manychat.com/legal/privacy].

Woven between all the stages of the delivery process is the work of a Quality Analyst: the technologist who focuses on the complexity and risk inherent in building solutions. By collaborating with each team member—Developer, Business Analyst, Designer, etc.—they ensure quality is thoughtfully examined in both processes and technology. QAs are more than testers; they're team motivators and strive to inspire all teammates to weave quality into their mindsets and code. JOB RESPONSIBILITIES * Advocate for quality being built into software and products and aspire to 'shift quality to the left' i.e. highlight and put measures for risk mitigations within the team as early as possible. * Collaborate with cross-functional teammates to embed quality at every stage of product evolution from ideation to customer usage. * Regularly carry out exploratory testing to gain insights and uncover potential risks. * Offer improvements to code, tests, testability and suggest tools and frameworks. * Examine end-to-end processes including test coverage across all layers of the tech stack, ensuring quality is embedded throughout. * Contribute to the creation of a reliable and maintainable automated testing suite to ensure simple, effective analysis of failures and avoid any test case duplication. * Alter team approach based on standards and regulations in certain industries. * Coach the client's team and encourage them to adopt a quality mindset. * Advocate QA expertise to the broader tech community in Thoughtworks, speaking at conferences and acting as a mentor for junior-level QAs. JOB QUALIFICATIONS TECHNICAL SKILLS * You have worked as a Quality Analyst as part of a wider development team, pairing with Devs, Business Analysts, Infrastructure Engineers, and Designers to embed quality and testing mindsets within different roles. * You have experience with agile, code management, deployment strategies and release management. * Familiarity with practices such as TDD, BDD, CI/CD and models such as Test Pyramid and Swiss cheese. * You are comfortable suggesting changes to both on premise and cloud architectures for enhancing quality. * You can perform different types of functional and cross-functional testing including performance and security testing across varied architectures. * You know how to best leverage metrics to improve lead time, deployment frequency, mean time to recovery and change fail rate. * You can design quality strategies and can produce one for the team. * Knowledge of user experience and user research including prototyping, personas and AB testing, which can be translated into a test strategy. PROFESSIONAL SKILLS * You enjoy influencing teammates and advocating for quality as a shared team responsibility. * You are passionate about ensuring the correct product is being built, not just that it is being built correctly. * You work in a communicative and collaborative way. * You thrive in safe, collaborative environments where different opinions, ideas and perspectives are freely shared. OTHER THINGS TO KNOW LEARNING & DEVELOPMENT There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. ABOUT THOUGHTWORKS Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary. #LI-Onsite SALARY Benefits: https://www.thoughtworks.com/careers/benefits The annual salary range posted is subject to many factors and may vary depending on experience, geographic location, job responsibilities, performance, skills and/or training. Salary €42.700—€58.750 EUR See here our AI policy. [https://www.thoughtworks.com/careers/ai-policy-for-recruitment]