
The Social Hub · Barcelona
Your Mission, Should You Choose to Accept It You’re the seasoned culinary professional ready to be a part of and help drive two exciting new projects opening ...
Your Mission, Should You Choose to Accept It
You’re the seasoned culinary professional ready to be a part of and help drive two exciting new projects opening in The Social Hub
Barcelona. Grandmother is an all day cafe serving serving sandwiches, baked goods and delicious meals inspired by everyone’s
favourite Grandmother. The Clubhouse is the all-day heart of The Social Hub. A busy, social kitchen serving modern club classics
from breakfast through to late night, built around quality produce, familiar dishes done properly, and a fast, friendly service
culture. It’s a place where chefs cook food people genuinely want to eat, every day.
You’ll oversee kitchen operations across multiple outlets and event spaces, ensuring every dish meets the highest quality
standards and every service runs smoothly. Innovation is your middle name: you bring fresh ideas, seasonal inspiration, and a
touch of daring to every plate while keeping operations efficient and commercially strong.
You lead from the front, coaching your team to grow, collaborate, and perform at their best. Reporting to the Executive Chef and
working closely with the Director of F&B and Regional Head Chef, you play a key role in maintaining quality, driving culinary
innovation, and achieving operational and financial targets. Your mission is simple: create a kitchen that guests love, and teams
are proud to be part of.
In Case You Don’t Know Who We Are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work,
stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we
offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink
escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal,
and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our
plans are set for going global.
What You’ll Do
What You’ll Have
high-quality environment.
What We Offer
challenging every convention and defining the future
organizations like Movement on the Ground [https://movementontheground.com/] and the TSH Talent Foundation
[https://tshtalentfoundation.org/] to create meaningful change
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how
we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual
orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
Your Mission, Should You Choose to Accept It You’re the right hand in the kitchen. The calm in the chaos. The one who keeps plates flying out with quality, consistency, and pride. As Sous Chef, you support the Head Chef in running a kitchen that delivers bold food and good vibes, every single service. You lead from the pass, jump into sections when it gets busy, and help the team grow shift by shift. You care about craft, people, and keeping standards high without killing the fun. Hungry for the next move? Good. Let’s cook. In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do * Support the Head Chef in running day-to-day kitchen operations * Lead sections during service and step in wherever the heat is on * Keep food quality, portioning, and presentation sharp and consistent * Coach and guide Commis Chefs and Stewards through hands-on leadership * Execute dishes true to the concept and help roll out new menu items * Plan prep and mise-en-place to keep service smooth and stress-free * Manage stock rotation, reduce waste, and treat ingredients with respect * Keep the kitchen clean, safe, and fully aligned with hygiene standards What You’ll Have * You bring 2-3 years of experience as a Junior Sous Chef or Senior Chef de Partie * You have a solid background in modern, seasonal cooking with fresh ingredients * You enjoy leading on shift and helping others level up * You understand prep, service flow, and the rhythm of a busy kitchen * You care about food waste, sustainability, and smart kitchen habits * You’re comfortable using digital tools for prep, stock, or planning * You speak English and Spanish, with extra languages as a bonus What We Offer * The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future. * The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground [https://movementontheground.com/] and the TSH Talent Foundation [https://tshtalentfoundation.org/] to create meaningful change * The chance to learn and grow in your role with the potential for future growth. * Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! * A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
Wallapop is a Spain-based scale-up driven by the purpose to empower people to embrace a more conscious and sustainable way of consuming. We believe in a world where extending the life of products and reducing environmental impact is mainstream. As Spain’s leading peer-to-peer marketplace for pre-loved items, we connect millions of users every day. Powered by innovation, trust, and autonomy, we combine the positive impact of sustainability with the convenience of modern e-commerce. Our mission is to make pre-loved consumption the norm through the smart use of technology. The Challenge 🧩 We are looking for a Head of Customer Service to lead and evolve our customer experience strategy. In this role, you will partner closely with Engineering, Product, Operations, and Marketing to bring our cross-functional CS team to the next level. Balancing strategic vision with hands-on operational leadership, you will leverage modern AI technology, smart automation, and real-time user insights to maximize the value we deliver to Wallapop users (both C2C and Pro). This role requires a blend of operational leadership, AI-driven strategy, and deep user empathy to solve complex challenges in a fast-paced digital ecosystem. What You Will Do 👇 * Pioneer AI & Modern CS Operations: Lead the integration of AI, automation, and intelligent routing tools to modernize customer support, streamline workflows, and enhance resolution efficiency across all user touchpoints. * Lead Internal CS & CX Teams: Direct and mentor our internal Customer Service (CS) and Customer Experience (CX) teams across C2C and Pro segments, fostering a collaborative, high-impact culture focused on continuous development. * Manage External BPO Partnerships: Oversee strategic relationships and day-to-day alignment with external BPO partners, ensuring partner performance seamlessly matches Wallapop’s quality standards, SLA targets, and customer-first values. * Drive Operational Excellence: Design, optimize, and scale customer service processes and workflows to maintain high quality as Wallapop grows. * Data-Driven Decision Making: Analyze customer interaction data, support metrics, and user feedback to identify emerging trends, pain points, and systemic product/service improvements. * Cross-Functional Collaboration: Partner closely with Managed Marketplace, Seller Tribes, Product, and Tech teams to champion the voice of the customer and align CS initiatives with broader company OKRs. * Champion Customer Centricity: Cultivate a customer-first mindset across the department and advocate for user satisfaction throughout the organization. What We Are Looking For 🔎 * Leadership Experience: Proven track record of leading and scaling Customer Service / Support operations within a digital environment, e-commerce platform, or tech scale-up. * AI & Innovation Focus: Demonstrated interest or experience evaluating, implementing, and optimizing modern CS technology, including AI tools, chat automation, and intelligent ticketing platforms. * Vendor & Partner Management: Experience overseeing external BPO vendor relationships, contract execution, and SLA performance. * Analytical Rigor: Strong data literacy and problem-solving skills—ability to translate complex operational metrics and customer feedback into actionable strategies. * Bilingual Communication: Professional fluency in both English and Spanish (written and spoken) to lead teams and present strategies across leadership functions. What Would Be A Plus 🚀 * Prior experience in a peer-to-peer (C2C) or multi-sided marketplace environment. * Background working directly with product and engineering teams to automate user-facing support workflows. * Relevant academic background or equivalent practical leadership experience in Engineering, Business Administration, Information Systems, or related fields. Do note that all our jobs are 📍 Barcelona based. We follow a hybrid model where flexibility rules. We commit to a minimum of 6 days per month in the office. Each team self-organizes to decide on cadence and in-person/remote rituals. Wallapop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees as we want Wallapop to be a place for everyone. We sponsor visa processes for international candidates when applicable and provide legal & admin support along the process combined with a competitive relocation package. Additionally to the opportunity to contribute to an agile product set up and work together towards achieving our meaningful mission, we offer the following 🍭 Perks & Benefits: * Generous individual learning budget of 2k per year * Free office meals, lunch selection from different providers * Group and individual English, Catalan & Spanish lessons as part of our working day * Private Health Insurance with Alan * Flexible working hours + Intensive Fridays * Flexible remuneration to deduct from gross salary (kindergarten/food/transport check) * Gym & Wellness plan, including physiotherapist in the office * Generous referral Program & Charity Donation * Bonus for weddings & newborns * Wallapop Renta (Tax income support) * Monthly product advantages (Wallapop Club) * Work anniversary Gifts and Birthday Surprises * Contribution towards your WIFI in your monthly payroll * One-off payment based on compensation package to go towards setting up your home office * Relocation package (monetary support and legal advice) and visa sponsorship, if applicable * 26 holidays per year * TOP hardware of your choice (latest Apple or Windows) What does the hiring process for this position look like? 👀**Please, note that all interviews take place remotely over hangouts.** Intro Call - run by talent acquisition, focus on providing more information about the role and the company as well as going over your experience, motivation, and expectations. This usually takes 45-60 minutes. Case Study Submission - you will be assigned a task to submit within 5 up to 7 days where you will be able to showcase your expertise for the role. Expertise Interview - run by the hiring team, focus on the required core skills and the ability to deliver in a given context. This usually takes 60-90 minutes. Stakeholder Interview - run by relevant stakeholders reflecting the reality of the context of the role, focus on the ability to collaborate & deliver in a cross-functional set-up. This usually takes 60 minutes. Culture Interview - run by culture interviewers, focus on adherence to Wallapop's purpose and business proposition. This usually takes 60 minutes. Offer - should you be the right candidate, your offer will be discussed over a call with talent acquisition and will then be confirmed in writing.
The Role… At Soho House, the Head Chef is a culinary expert who oversees the operations and staff of one of our houses or public restaurants. Main responsibilities include creating and maintaining the kitchen’s budget, assigning tasks to other chefs in your brigade and ensuring member satisfaction by ensuring the delivery of high-quality dishes. Working alongside the General Manager to improve the food offering in the house or restaurant, ensuring appeal to members and guests. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Influential leader and operational Chef with proven experience that delivers effective and efficient Culinary Programs, team management and profit driving dining experience(s) * Oversee Back of House (BOH) operation (Pastry, Production, Pizza, Pasta and Specialty Cooks) team including but not limited to recruitment, on-boarding, training, payroll and disciplinary procedures. As well as staff performance, conducting appraisals and strategize with leadership to assess staff performance and development while maintaining professional relationships * Ensure health and safety policy is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards. * Delegate tasks to team and complete daily check lists that support anticipated business levels, production, orders, special requests, events, dietary restrictions and ensure team follows proper allergy procedure. * Responsible for educating and training staff on safe work habits and proper process as well as procedure if encountered with a dangerous or unsafe situation. * Create, implement and enforce process to run an effective and efficient kitchen while maintaining the highest-level of standards, food quality, COGS and minimized margins to increase profits without sacrificing taste or member / guest experience. * Ensure teamwork and synergy exists between the front and back of house staff through proper communication and delegate tasks and staff tasks to ensure smooth service and kitchen operations. * Collaborate with Marketing/Events department on menu creation, food preparation, food costs, quality food service and product are delivered. * Working alongside the other chefs to produce ‘team meals’ for the wider team in the house or restaurant. Ensuring this is of high quality, varied in choice and suitable to all dietary requirements. * Shares the overall responsibility of proper storing procedures, food orders, food cost, equipment, sanitation and hygiene to Company and local standards. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Minimum of 5+ years’ experience in similar capacity * Culinary trained and professional who is passionate and curious to develop and grow as a Chef * Experienced managing P&L’s, labour, purchasing, vendors and quality control while providing results in revenue * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously