Operations Specialist

Bitpanda

WHO WE ARE  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.   Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!     YOUR MISSION As a Trading Operations Specialist at Bitpanda, your mission is to ensure a secure and smooth trading experience. You are well-versed in the foundations of financial instruments and trading systems and also possess a very strong, problem-solving-oriented mindset.   WHAT YOU’LL DO  * Deep-dive into and quick understanding of our financial products, trading and hedging systems * Handle market alerts and execute OTC trades & blockchain transactions on behalf of Bitpanda * Perform daily settlement and reconciliation of trades  * Monitor hedging and trading activity and maintain the relevant risk parameter settings; you will be the first line of defence for the sanity of our trading and hedging operations * Proactively document and improve processes & recommend system developments WHO YOU ARE * Experience in trading operations or a similar area (trader certificate is a plus); you should have a great understanding of and/or interest in financial markets, particularly equities or cryptocurrencies/blockchain * Ability to identify problems and solve them quickly or escalate them as necessary * Strong data investigation skills (MS Excel in particular and SQL or working with databases is a plus; experience with Bloomberg, Refinitiv (Reuters) or FactSet is welcome) * Great team player with strong attention to detail, excellent organizational and communication skills (English is a must), thriving in an ever-changing environment * Ability to work in night shift (00:00-07:00) to ensure operational continuity in a 24/7 business   WHAT’S IN IT FOR YOU * Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. * Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. * Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. * Time to recharge – On top of your standard annual leave, Prioritise your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months. * Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. * Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel. * Support during life milestones – Take advantage of our additional 8 weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family. * Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long. * Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda. * Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent. * Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration        .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.   Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. BITPANDA IS COMMITTED TO FOSTERING A FAIR AND EQUAL ENVIRONMENT BASED ON TRUST AND MUTUAL RESPECT. WE BELIEVE THAT A DIVERSE AND INCLUSIVE WORKPLACE IS PARAMOUNT TO OUR SUCCESS AND WE ARE COMMITTED TO BUILDING A TEAM THAT REPRESENTS A WIDE VARIETY OF BACKGROUNDS, PERSPECTIVES, AND SKILLS. * THESE BENEFITS MAY BE ADJUSTED AT BITPANDA’S DISCRETION AND DO NOT APPLY TO OUR INTERNSHIPS AND EXCEPTIONS TO OUR HYBRID WORKING POLICY APPLY TO TEAMS WITH SHIFT SCHEDULES OR FOR FOLKS WHOSE ROLES REQUIRE THEM TO BE IN-OFFICE (THINK: WORKPLACES TEAM OR IT).

FREENOW

Location: Barcelona At Freenow, we shape the future of urban mobility, empowering people to move freely and helping cities thrive through smarter, sustainable choices. We are looking for a dynamic Supply Operations Lead to supercharge our central supply operations, with a razor-sharp focus on Funnel Management (Driver Acquisition & Retention) and elevating the overall Driver Experience (Engagement, Education, & Communication). In this high-impact role, you will ensure central programs are executed with absolute excellence across regions. You will champion the voice of our markets by channeling structured local feedback into global program designs, bridging local needs with scalable operational mastery to deliver world-class experiences across our diverse European footprint. YOUR DAILY ADVENTURES WILL INCLUDE: * Ownership of Supply related KPIs such as Active and New drivers, Retention, NPS and Supply volume * Act as the key interface between central and local teams, cascading priorities and frameworks while providing structured feedback on market insights, regulatory risks, and operational constraints to influence global program design, and scaling best practices across markets * Translate global strategies into clear regional plans, operating procedures, defining ownership, timelines, success metrics, and governance structures to ensure consistent execution across all markets. * Analyse driver retention performance, align stakeholders on key initiatives, and drive continuous improvement across teams  * Supporting markets and Marketplace teams with engagement and acquisition initiatives to steer supply levels towards targets * Support in building and improving end-to-end communication strategies across different channels tailored specifically for our drivers and maximising retention and engagement, in collaboration with local ops, marketing and other central teams * Optimising the Driver NPS and other satisfaction metrics, by translating insights into clear actions that enhance the early driver experience, in collaboration with different stakeholders from Product, Marketing, and operations across markets * Defining and improving driver training based on needs and observed trends in collaboration with Marketing, Quality of Service, and Product * Identifying opportunities to improve the product experience for new drivers and provide prioritised, data-backed recommendations to product teams. * Designing, testing, and scaling proactive support initiatives to help new drivers succeed from day one, across their onboarding journey   TO BE SUCCESSFUL IN THIS ROLE * 6 years of experience in operations management, strategy consulting, or business operations, preferably in marketplace or mobility, inc previous experience in leading people * Proven track record of scaling operations across multiple markets or business units, ideally within European contexts * Experience with process design, optimization, and cross-functional project management * Background in data analysis and using metrics to drive operational decisions * Fluent in English  + Additional European languages (German, French, Portuguese, Italian, Spanish) are a plus but not mandatory ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & PERKS IN A NUTSHELL: * Flexible working arrangements * LinkedIn Learning * Sabbatical & special leave policies * WeRoad partnership * Birthday, 24th + 31st December off * Short term EU work policy * Mobility Credit * Health Insurance * Employee assistance program     Plus more local benefits depending on your work location!   ---------------------------------------------------------------------------------------------------------------------------------- DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.  ---------------------------------------------------------------------------------------------------------------------------------- ABOUT FREENOW: Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.  In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

FREENOW

Location: Barcelona At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive. In Central Operations, we develop and operationalize strategies that help us achieve our business goals across Europe's leading mobility platform. We work at scale across markets on key challenges and initiatives to deliver value and exceptional experiences to our riders and driver-partners. We are looking for a Supply/Driver Operations Manager on the Central Supply Operations team. In this individual contributor role you will be responsible for creating, scaling, and optimising driver acquisition, engagement, and retention processes across Freenow by Lyft European markets. This role bridges local market needs with operational excellence, ensuring scalable and effective driver experiences across our diverse European footprint. YOUR DAILY ADVENTURES WILL INCLUDE: PROCESS DESIGN & SCALING * Design and implement scalable driver acquisition processes that can be deployed across European markets while accounting for local regulations, languages, and cultural nuances * Develop driver onboarding workflows and engagement strategies that maintain quality while achieving operational efficiency at scale * Develop frameworks for driver lifecycle management (acquisition → onboarding → engagement → retention) that can be adapted across Freenow by Lyft European markets CROSS-MARKET OPERATIONS * Collaborate with local market operations teams across Europe to understand regional challenges and opportunities in driver experience * Lead cross-functional initiatives to harmonize driver experience processes across markets, identifying best practices and scaling successful pilots from  Freenow by Lyft biggest European markets * Partner with Product, Engineering, and Policy teams to ensure global driver experience solutions meet diverse European market requirements and regulatory standards STRATEGIC ANALYTICS & INSIGHTS * Analyse driver experience metrics across European markets to identify trends, opportunities, and areas for improvement * Conduct deep-dive analyses to understand driver behavior patterns across Freenow by Lyft biggest European markets and inform strategic decision-making PROJECT MANAGEMENT & EXECUTION * Plan, schedule, and execute projects efficiently to ensure timely delivery of supply operations initiatives * Lead European rollouts of new driver experience initiatives, managing timelines, stakeholder communication, and success metrics * Coordinate with multiple stakeholders including local operations teams, product managers, legal, regulatory affairs, and country managers DRIVER TOUCHPOINT OPTIMIZATION * Optimize all driver touchpoints with Freenow by Lyft by collaborating closely with Marketplaces, Marketing, Local Markets, and Product teams * Identify and design scalable solutions to improve driver interactions across the platform, from initial acquisition through ongoing engagement * Coordinate implementation of touchpoint improvements with Operations and Product teams, ensuring seamless deployment across markets PROCESS OPTIMIZATION & INNOVATION * Drive process improvements, implement innovative solutions, and explore new technologies to enhance operational efficiency and driver experience * Identify automation opportunities to reduce manual work and improve driver experience consistency across markets * Stay current with European mobility industry best practices and emerging technologies in driver engagement and marketplace operations TO BE SUCCESSFUL IN THIS ROLE * 5 years of experience in operations management, strategy consulting, or business operations, preferably in marketplace or mobility. * Proven track record of scaling operations across multiple markets or business units, ideally within European contexts * Experience with process design, optimization, and cross-functional project management * Background in data analysis and using metrics to drive operational decisions * Fluent in English  and Additional European languages (German, French, Portuguese, Italian, Spanish) are a plus but not mandatory ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & PERKS IN A NUTSHELL: * Flexible working arrangements * LinkedIn Learning * Sabbatical & special leave policies * WeRoad partnership * Birthday, 24th + 31st December off * Short term EU work policy * Mobility Credit * Health Insurance * Employee assistance program     Plus more local benefits depending on your work location!   ---------------------------------------------------------------------------------------------------------------------------------- DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.  ---------------------------------------------------------------------------------------------------------------------------------- ABOUT FREENOW: Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.  In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?