People Partner - Merchant Care

Sumup

At SumUp, we build simple, affordable financial tools that empower over 4 million small businesses worldwide to get paid, manage their money, and thrive. We are a global team of 3,000+ people across 20+ offices and 90+ nationalities, all dedicated to supporting merchants with excellent products. As a Talent Acquisition team, we don't just fill seats. We care deeply about hiring excellence and finding people who truly elevate our teams. For us, recruitment is a team sport - we win together, constantly looking how we can improve and bounce ideas off each other, and always step in to help whenever someone gets stuck or hits a wall. We have ambitious engineering hiring targets ahead of us in Spain and other EU markets and are looking for a Senior Tech TA Partner based in our Barcelona hub. In this role, you will own Engineering, Product, Data, and Design roles for our critical Banking and Lending domains. Operating as a true talent advisor, and local expert - you will shape the hiring strategy, and scale the teams responsible for our core financial products around Banking & Lending. Take a look at our Barcelona office WHAT YOU'LL DO * Own the end-to-end hiring journey for roles across Engineering, Product, Design, and Data, maintaining a consistently high hiring bar as we scale. * You will build trusted relationships with hiring managers across the Banking and Lending portfolios, serving as a proactive advisor rather than a reactive coordinator. You will lead regular hiring cadences, maintain clear pipeline visibility, and deliver data-led recommendations on market realities and role prioritization. * You will build out a structured market map of Spain's tech ecosystem to advance sourcing efforts that build sustainable pipelines that reduce time-to-fill for critical roles. * You will champion SumUp’s presence within the Barcelona tech scene, engaging with local communities, events, and networks to position us as the employer of choice for top-tier technical talent. * Track and analyze funnel health metrics across your portfolio to surface blockers, challenge hiring assumptions, optimize sourcing efforts, and provide stakeholders with clear, actionable recommendations. * Create an inclusive hiring process that guarantees an exceptional experience for candidates and hiring teams. YOU'LL BE GREAT FOR THIS ROLE IF… * You have a proven track record of managing full-cycle talent acquisition for Engineering, Product, Data, and Design roles within fast-moving environments. * You possess an understanding of the competitive tech landscape in the Spanish and broader EU tech talent market, with expertise in advanced sourcing, market mapping, and building robust, diverse top-of-funnel strategies. * You operate as a trusted partner rather than just executing briefs. You confidently manage complex, multi-stakeholder portfolios - advising hiring managers on market realities, driving role prioritization, and guiding interview calibration and debriefs. * You understand how to use funnel analytics and market insights to track pipeline efficiency, inform your hiring strategies, and influence decisions. * Genuine care for creating an outstanding candidate experience and knowing how to show that We Care.  * Fluency in English as we are an international team of over 90 nationalities  WHY YOU SHOULD JOIN SUMUP * 🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup * 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced * 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success * 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education * 🏖 Generous time off: enjoy 23 days of paid leave plus public holidays and special leave days * 🥗 Subsidised restaurant tickets (Edenred) and office breakfast on Mondays * 🌴 Break4me: 1-month sabbatical after 3 years of service * 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team ABOUT SUMUP Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Sumup

About the team: At SumUp, we’re passionate about supporting small businesses. We believe everyone should have access to flexible, fair, and easy-to-use technology that helps bring their ideas to life. Every day, millions of people around the world dream of starting their own business—and we’re here to help make that happen. Our long-term ambition is to "close the loop" by turning everyday transactions into lasting relationships between businesses and their customers. As part of our People Tech team, our mission is to enable long-term scalability by fostering a data-informed culture through seamless systems and a people-centric employee experience. In this role, reporting to the Head of People Tech, you’ll work at the heart of our Workday ecosystem. You’ll collaborate closely with People Operations, Payroll, and business stakeholders to ensure our Workday HCM setup remains scalable, reliable, and intuitive as we grow. Rather than simply maintaining the system, you’ll help shape how our employee lifecycle processes are designed, configured, and continuously improved — ensuring Workday supports both operational excellence and a seamless experience for SumUppers. What you'll do: * Configure and enhance Workday’s Core HCM module to ensure our processes are scalable, consistent, and easy to navigate. * Partner with stakeholders to translate business needs into thoughtful system design — improving workflows, automation, and data quality. * Strengthen document generation, validation logic, and reporting structures to reduce manual work and prevent downstream errors. * Provide responsive and empathetic guidance to SumUppers using Workday, helping them feel confident and supported. * Build and maintain reliable reports and dashboards, ensuring data accuracy and supporting informed decision-making. * Contribute to clear documentation, structured change management, and sustainable configuration standards. You’ll thrive in this role if you have: * Hands-on experience with Workday HCM Core (experience with additional modules such as Time Tracking or Compensation is a plus). * A solid understanding of Workday fundamentals such as Staffing, Worker Data, Organizations, Business Processes, and Reporting. * Confidence working with structured datasets to validate configuration changes and ensure reliable outputs. * Strong Excel / Google Sheets skills and attention to data accuracy. * The ability to explain technical concepts clearly and translate business needs into scalable system solutions. * A mindset that looks for simplification, standardisation, and continuous improvement. * Advanced English communication skills;  * Intermediate Portuguese; WHY YOU SHOULD JOIN SUMUP 🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advancing your career through further education 💶 A corporate pension scheme where we match up to 20% of your contributions 🏖 Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days 🏙 Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, and subsidised office lunches 🌴 Break4me: 1-month sabbatical after 3 years of service 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team About SumUp Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse teamOpens in new window of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedInOpens in new window, InstagramOpens in new window, and TikTokOpens in new window. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Sumup

PEOPLE OPERATIONS & PAYROLL ASSISTANT (WORKING STUDENT)  JOIN THE TEAM BEHIND THE EMPLOYEE EXPERIENCE AT SUMUP 🚀 At SumUp, our People Operations & Payroll team makes sure every employee has a smooth experience throughout their journey with us — from their first day to their latest promotion, and everything in between. As SumUp has grown, so has our team in Spain: we've scaled from around 40 employees to more than 400 in just a few years, and we're looking for a curious and motivated Working Student to grow with us. If you're interested in HR, payroll, operations, or simply want to understand how people processes work in a fast-growing fintech, this is an opportunity to gain hands-on experience and make a real impact from day one. WHY THIS ROLE? 💡 You'll work alongside experienced People Operations and Payroll professionals, gain exposure to the full employee lifecycle, and develop practical skills that will set you up for a career in HR, Operations, Payroll, or People Analytics. You'll learn how a global fintech supports hundreds of employees, manages payroll operations, and continuously improves the employee experience. WHAT YOU'LL BE DOING 👩‍💻👨‍💻 📊 SUPPORT PAYROLL OPERATIONS * Help prepare and validate payroll data for monthly payroll cycles * Support communication with our external payroll provider * Help keep payroll records accurate and up to date * Spot discrepancies and help resolve them quickly 📄 SUPPORT THE EMPLOYEE JOURNEY * Prepare employment contracts and employee documentation * Support onboarding, contract changes, and offboarding activities * Assist with benefits administration and employee records 💬 HELP EMPLOYEES GET THE SUPPORT THEY NEED * Respond to employee questions via our ticketing system and email * Ensure requests are handled quickly and nothing falls through the cracks * Contribute to creating a great employee experience ⚙️ IMPROVE PROCESSES AND KEEP THINGS RUNNING SMOOTHLY * Maintain employee data across our HR systems * Update reports and trackers * Help improve processes and reduce manual work * Support the team with documentation and operational projects WHAT WE'RE LOOKING FOR 🔎 * You're currently enrolled in a Spanish university and studying HR, Business Administration, Economics, or a related field * You're fluent in Spanish and English * You enjoy being organised and paying attention to the details * You're comfortable working with data and spreadsheets (Excel skills are a big plus!) * You're curious, proactive, and eager to learn * You're comfortable handling confidential information responsibly * You enjoy helping others and working as part of a team BONUS POINTS IF YOU HAVE ✨ * Previous experience or studies related to HR, payroll, or people operations * An interest in payroll, HR systems, or process improvement * Experience using AI tools such as ChatGPT to work smarter and automate repetitive tasks WHAT YOU'LL GET 🌱 * Real ownership and meaningful responsibilities from day one * Exposure to HR and payroll operations in an international fintech * The opportunity to learn from experienced People professionals * A chance to build skills that will open doors across HR, Operations, and Business functions * The experience of supporting a team that's helping shape the employee experience for hundreds of people across Southern Europe If you're looking for an opportunity to learn, grow, and get behind the scenes of how a scaling tech company operates, we'd love to hear from you 💙 WHY SUMUP? 🌎  Work with a truly global, multicultural team from our Barcelona office. 🌈  Be part of a workplace that values diversity and inclusion, where every perspective is respected. ❤️  Access our Employee Assistance Programme for mental health guidance and support when you need it. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.