People Operations and Payroll Assistant

Sumup

About the team: At SumUp, we’re passionate about supporting small businesses. We believe everyone should have access to flexible, fair, and easy-to-use technology that helps bring their ideas to life. Every day, millions of people around the world dream of starting their own business—and we’re here to help make that happen. Our long-term ambition is to "close the loop" by turning everyday transactions into lasting relationships between businesses and their customers. As part of our People Tech team, our mission is to enable long-term scalability by fostering a data-informed culture through seamless systems and a people-centric employee experience. In this role, reporting to the Head of People Tech, you’ll work at the heart of our Workday ecosystem. You’ll collaborate closely with People Operations, Payroll, and business stakeholders to ensure our Workday HCM setup remains scalable, reliable, and intuitive as we grow. Rather than simply maintaining the system, you’ll help shape how our employee lifecycle processes are designed, configured, and continuously improved — ensuring Workday supports both operational excellence and a seamless experience for SumUppers. What you'll do: * Configure and enhance Workday’s Core HCM module to ensure our processes are scalable, consistent, and easy to navigate. * Partner with stakeholders to translate business needs into thoughtful system design — improving workflows, automation, and data quality. * Strengthen document generation, validation logic, and reporting structures to reduce manual work and prevent downstream errors. * Provide responsive and empathetic guidance to SumUppers using Workday, helping them feel confident and supported. * Build and maintain reliable reports and dashboards, ensuring data accuracy and supporting informed decision-making. * Contribute to clear documentation, structured change management, and sustainable configuration standards. You’ll thrive in this role if you have: * Hands-on experience with Workday HCM Core (experience with additional modules such as Time Tracking or Compensation is a plus). * A solid understanding of Workday fundamentals such as Staffing, Worker Data, Organizations, Business Processes, and Reporting. * Confidence working with structured datasets to validate configuration changes and ensure reliable outputs. * Strong Excel / Google Sheets skills and attention to data accuracy. * The ability to explain technical concepts clearly and translate business needs into scalable system solutions. * A mindset that looks for simplification, standardisation, and continuous improvement. * Advanced English communication skills;  * Intermediate Portuguese; WHY YOU SHOULD JOIN SUMUP 🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advancing your career through further education 💶 A corporate pension scheme where we match up to 20% of your contributions 🏖 Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days 🏙 Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, and subsidised office lunches 🌴 Break4me: 1-month sabbatical after 3 years of service 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team About SumUp Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse teamOpens in new window of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedInOpens in new window, InstagramOpens in new window, and TikTokOpens in new window. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Sumup

PEOPLE PARTNER – MERCHANT CARE 📍 Barcelona | Office-first ABOUT SUMUP We believe in the everyday hero — those who have the courage to follow their passion and the strength and determination to realise their dreams. Small business owners are at the heart of all we do, so we’re creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a ‘team-first’ attitude, our diverse teams across Europe, South America, and the United States work together to ensure that small business owners can be successful doing what they love. 🌟 TEAM DESCRIPTION As part of our Global Operations organization, the Merchant Care team is the voice and heartbeat of SumUp — the first line of human connection for millions of merchants around the world. Every conversation helps shape how our customers experience SumUp, and our mission is to make every interaction meaningful, supportive, and empowering. You’ll join our People team in Barcelona, where you’ll act as a strategic partner and trusted advisor to leaders and teams within Merchant Care. Your work will directly influence how our people grow, engage, and thrive in a high-impact environment. By blending hands-on people support with long-term strategy, you’ll help create a culture that celebrates feedback, learning, and performance — all while strengthening our presence as a key operational hub in Europe. 🎥 Discover our Barcelona office 🚀 WHAT YOU’LL DO * Partner with Merchant Care leadership to guide and coach on engagement, performance, and team development. * Provide expertise in EU labour law and employee relations, ensuring fair and transparent processes. * Drive people initiatives that strengthen culture, recognition, and feedback across high-volume teams. * Support the leadership team in defining optimal team structures and performance management practices. * Work with Works Council members in Barcelona and Berlin to align on people processes. * Identify and address talent and culture challenges with data-driven insights and empathy. * Collaborate cross-functionally with People Ops, Talent, and L&D to improve systems and practices. 💡 YOU’LL BE GREAT FOR THIS ROLE IF YOU * Have 4+ years of experience as a People Partner or in a similar HRBP role. * Bring strong knowledge of employment law and performance management practices across Europe. * Have experience working with operations or contact centre teams. * Demonstrate excellent coaching, prioritisation, and communication skills — you’re direct, transparent, and approachable. * Are analytical, curious, and resilient — able to navigate ambiguity with confidence. * Thrive in a collaborative, fast-moving environment where no two days are the same. * (Nice to have) Experience with Spanish labour law and change management initiatives. * (Nice to have) Experience with CSM teams would be a plus! 💙 WHY YOU SHOULD JOIN SUMUP – BARCELONA * 🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup. * 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced. * 🏖 Generous time off: enjoy 23 days of paid leave plus public holidays and special leave days. * 🥗 Restaurant tickets (Edenred). * 📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education. * 🌴 Break4me: 1-month sabbatical after 3 years of service. * 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team. At SumUp, we’re on a mission to empower small businesses around the world with simple, affordable tools to help them start, run, and grow. More than 4 million merchants across 36 markets trust us as their financial partner — and we’re just getting started. We’re a global team of 3,000+ people from over 90 nationalities, united by curiosity, collaboration, and care. Our core values and culture shape everything we do, fostering inclusion, learning, and belonging. SumUp is proud to be an Equal Employment Opportunity employer, committed to building a safe, respectful, and diverse workplace where everyone can thrive. 👉 Explore more about our culture on our careers site, or follow us on LinkedIn and Instagram. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Sumup

At SumUp, we build simple, affordable financial tools that empower over 4 million small businesses worldwide to get paid, manage their money, and thrive. We are a global team of 3,000+ people across 20+ offices and 90+ nationalities, all dedicated to supporting merchants with excellent products. As a Talent Acquisition team, we don't just fill seats. We care deeply about hiring excellence and finding people who truly elevate our teams. For us, recruitment is a team sport - we win together, constantly looking how we can improve and bounce ideas off each other, and always step in to help whenever someone gets stuck or hits a wall. We have ambitious engineering hiring targets ahead of us in Spain and other EU markets and are looking for a Senior Tech TA Partner based in our Barcelona hub. In this role, you will own Engineering, Product, Data, and Design roles for our critical Banking and Lending domains. Operating as a true talent advisor, and local expert - you will shape the hiring strategy, and scale the teams responsible for our core financial products around Banking & Lending. Take a look at our Barcelona office WHAT YOU'LL DO * Own the end-to-end hiring journey for roles across Engineering, Product, Design, and Data, maintaining a consistently high hiring bar as we scale. * You will build trusted relationships with hiring managers across the Banking and Lending portfolios, serving as a proactive advisor rather than a reactive coordinator. You will lead regular hiring cadences, maintain clear pipeline visibility, and deliver data-led recommendations on market realities and role prioritization. * You will build out a structured market map of Spain's tech ecosystem to advance sourcing efforts that build sustainable pipelines that reduce time-to-fill for critical roles. * You will champion SumUp’s presence within the Barcelona tech scene, engaging with local communities, events, and networks to position us as the employer of choice for top-tier technical talent. * Track and analyze funnel health metrics across your portfolio to surface blockers, challenge hiring assumptions, optimize sourcing efforts, and provide stakeholders with clear, actionable recommendations. * Create an inclusive hiring process that guarantees an exceptional experience for candidates and hiring teams. YOU'LL BE GREAT FOR THIS ROLE IF… * You have a proven track record of managing full-cycle talent acquisition for Engineering, Product, Data, and Design roles within fast-moving environments. * You possess an understanding of the competitive tech landscape in the Spanish and broader EU tech talent market, with expertise in advanced sourcing, market mapping, and building robust, diverse top-of-funnel strategies. * You operate as a trusted partner rather than just executing briefs. You confidently manage complex, multi-stakeholder portfolios - advising hiring managers on market realities, driving role prioritization, and guiding interview calibration and debriefs. * You understand how to use funnel analytics and market insights to track pipeline efficiency, inform your hiring strategies, and influence decisions. * Genuine care for creating an outstanding candidate experience and knowing how to show that We Care.  * Fluency in English as we are an international team of over 90 nationalities  WHY YOU SHOULD JOIN SUMUP * 🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup * 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced * 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success * 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education * 🏖 Generous time off: enjoy 23 days of paid leave plus public holidays and special leave days * 🥗 Subsidised restaurant tickets (Edenred) and office breakfast on Mondays * 🌴 Break4me: 1-month sabbatical after 3 years of service * 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team ABOUT SUMUP Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.